• Ibotta

Ibotta

Write a Review

Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
See all photos
How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user joshuaw275
1 review
4 helpful votes
  • Send Message
January 30th, 2019

This app is horrible. A complete waste of time. Most credits and bonuses don't go through. I've contacted customer service 5 times and never got a reply. No customer service phone number either.

Thumbnail of user bethanym139
1 review
0 helpful votes
  • Send Message
September 10th, 2021

I love the Ibotta app! It has been so much fun saving money, but especially getting money back for all sorts of items. I love using it thru Meijer, Walmart, and Kroger stores.

Thumbnail of user virginiap581
1 review
0 helpful votes
  • Send Message
October 26th, 2021
Verified purchase

Ibotta is a great way to try new products and products I never bought with discounts and cash back. A added bonus is if products are on sale at the stores too.

Tip for consumers:
Sometimes you find other products or more products of brands when you check each products to add to your list.

Products used:
Groceries

Service
Value
Quality
Thumbnail of user linar67
1 review
0 helpful votes
  • Send Message
April 11th, 2023

If it is true that it delivers cash back and bonuses. I feel happy every time I buy cash and win with Ibotta. Thank you Ibotta for being faithful, many can trust.

Tip for consumers:
Ibotta es confiable y segura. Cumple con lo que promete

Products used:
Elementos de aseo, comestibles

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonear
2 reviews
4 helpful votes
  • Send Message
October 21st, 2022

Ibotta has been so wonderful to me, if and whenever I have issues they respond in a timely manner all of the deals are great, and I love the CASH BACK most of all! Thanks IBOTTA my favorite rebate app..

Service
Value
Quality
Thumbnail of user shannonj290
1 review
3 helpful votes
  • Send Message
August 12th, 2022

I downloaded the app a few weeks ago. I made a couple of small purchases and things went fine. So, a few non-parishables we use were on the app. I decided to stock up and save. I followed all of the user requirements, did not exceed purchase item limits, my accounts were linked and went through Ibotta to order from walmart.com. I only have one account (ever) with Ibotta and only on one device. My reciept was electronic and same day. My account was immediately locked to "protect my rewards". The app says that when you purchase through walmart.com that the rewards are immediate as soon as the items are rec'd, and that you'll be able to withdraw within minutes. Still, Ibotta is keeping my account locked in order to "validate". My account had already been validated with the two small purchases a week prior and through me linking all of my banking apps, etc. That isn't the reason. In the end, it's false advertising, they are billing brands for coupon use but not paying the people using the coupons, and have very poor customer service as well. If they won't pay on time, or at all, then this is equal to a scam. Users beware.

Service
Value
Thumbnail of user kendallv14
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

This app is actually legit it is the best app I've came across that will actually help save money & gain money as well! It is a great app to use, if you don't have it you're totally missing out!

Tip for consumers:
Make sure you are using every purchase you can & the faster you will make the cash

Products used:
All products!

Service
Value
Quality
Thumbnail of user caitlino41
1 review
0 helpful votes
  • Send Message
September 17th, 2022

This app is amazing? I have got back $30 in one shopping trip! It's easy to navigate, and you can scan any items at the store to see if there is a deal. You can make a whole dinner and get cash back!

Products used:
Groceries

Service
Value
Quality
Thumbnail of user tinav132
1 review
0 helpful votes
  • Send Message
November 22nd, 2021

I've been a user of ibotta for 4 years now and I've had no serious issues with the app or getting cash back. I save up my cash back until the end of the year and use to buy gifts. Try it out.

Thumbnail of user bonnies564
1 review
0 helpful votes
  • Send Message
July 25th, 2021

I went through ibotta app for hotel booking.com it has been 7 months and ibotta still has not credited me for it I have been dealing with customer service but they keep giving me the run around

Thumbnail of user jessem449
1 review
0 helpful votes
  • Send Message
November 10th, 2021

Money's been so tight that thanksgiving meal feast probably wasn't going to happen but that too this site we got everything that we spent on our meal back God bless you guys fat an happy in Oklahoma

Thumbnail of user anthonyg204
1 review
6 helpful votes
  • Send Message
April 26th, 2018

I accumulated $45 in cashback, and they decided to deactivate/ban me so I can't request a payout. Look around, this happens to tons of people. Don't waste your time with this site.

Thumbnail of user lylyr
1 review
0 helpful votes
  • Send Message
September 27th, 2022

This is the best app than other ones because given a lot more rewards and Cash back and all the time have amazings offers for the recipes of any store highly recommended

Thumbnail of user vong4
Von G.
1 review
0 helpful votes
  • Send Message
December 3rd, 2017

This app is great. I recently just cashed out. It will be better if you are on a team with a massive spender. Use this code JQXXPYE to maximize earnings with me.

Thumbnail of user rickc315
1 review
9 helpful votes
  • Send Message
March 15th, 2020

Ibotta has gone to great lengths to cheat me out of legitimate earnings time and time again. So many times it cannot be a coincidence. I have purchased items and never received credit and then contacted them to get a reply saying you must have done this or that incorrectly. There was a recent offering on Amazon where there was 10% cash back on amazon devices. I bought a Blink camera during that promotion only to receive a 2% cash back bonus. I emailed Ibotta customer service and 4 days later i received a reply saying I do not qualify for credit on that offer because it was in my cart prior to launching into Amazon from Ibotta. No, it wasn't. They even go to the trouble to scramble your earning records to make it more difficult to keep track of what you have been paid and what you have been cheated of. It's march, I use ibotta almost daily why when I look at my transaction and payment history is it showing transactions in December and January at the top of the list? Because they want it to be more difficult for users to identify their earnings or lack there of. I see a class action coming... These people are thieves, cheats and liars.

Thumbnail of user stephanien81
1 review
4 helpful votes
  • Send Message
June 20th, 2018

I happen to love I botta. Easy to use and always usually pays out. I've only have a few instances where something went wrong but they made sure to credit my account

Thumbnail of user eugenec404
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I am pleased with this app it takes a lot of planning ahead but in;t;he end it pays off

It worked easily when I first used it but last ime I had trouble

Reason I chose this business:

Recommended to me

Thumbnail of user rosac283
1 review
0 helpful votes
  • Send Message
October 24th, 2022

Return to me and everyone it's the best way to help each other, specially in this time. The I start using this app and I love it. Try you don't lose and can win.

Tip for consumers:
Who give you money for spend money ? Simple.

Service
Value
Shipping
Returns
Quality
Thumbnail of user margiem237
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Nice to get cash back on Scottie tissue since prices went up!

Reason I chose this business:

Need to save money going into retirement soon

Thumbnail of user nans82
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Great - easy - quick - fun - intuitive - educating

Reason I chose this business:

Friend recommendations

Thumbnail of user melaniew48
2 reviews
0 helpful votes
  • Send Message
November 2nd, 2021

Ibotta is a great way to get back some money on the stuff your already buying. Just add your items before shopping and then snap your receipts and boom... money back

Tip for consumers:
Since covid expenses have gone up and to save as much as possible i use coupons where I can and I have ibotta to earn as much back as possible. It definitely helps

Products used:
I picked up axe body spray, some Irish spring bar soap, some lotion, body wash and got $13 back from this trip.

Value
Thumbnail of user cathym950
1 review
0 helpful votes
  • Send Message
October 4th, 2021

I love using this app... it's so easy to save money on products I would buy otherwise! It's actually fun to try new products and get money back for trying them.

Thumbnail of user gwendab5
2 reviews
0 helpful votes
  • Send Message
July 9th, 2021

I love using Ibotta. It has become a challenge to see how much I can save. I always use my savings for Christmas shopping. I do wish there was more brands that offered a savings back.

Products used:
Food

Service
Value
Quality
Thumbnail of user kristinah197
1 review
0 helpful votes
  • Send Message
November 19th, 2021

I am in love with this app is so easy to use and who would not want to get free stuff in cash back. It's a must app it for people who like to save money

Service
Value
Shipping
Quality
Thumbnail of user joannaj29
1 review
1 helpful vote
  • Send Message
July 7th, 2019

I thought it was me until I read other reviews. If you have a purchase over one dollar they hassle you. They tell you the receipt is blurry and to send another. This usually happens after an offer expires so you can no longer claim it. Also if you have a larger amount owed to you they refuse to pay and give you the run around. It is not worth my time. They offer you something and then refuse to pay up when you make the purchases. DON"T WASTE YOUR TIME, IT IS FRUSTRATING DEALING WITH THESE PEOPLE!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

How do I know I can trust these reviews about Ibotta?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ibotta?