• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user cherylb2376
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

It was very easy to use this app and get cash back on things I was going to buy anyway.

Reason I chose this business:

My daughter told me about it so I tried it.

Thumbnail of user anna129
1 review
1 helpful vote
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January 29th, 2019

Very disappointed I downloaded the Ibotta app in December and at the time it was good as I made my purchases The exact product when I try to download it into Ibotta Once I downloaded my receipt and the barcode from the product it would always come back saying that this product is not eligible when is in the Ibotta app This app is very deceptive so how are you going to offer a product and then you can't get any credit for it

Thumbnail of user fw139
1 review
2 helpful votes
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July 28th, 2021

Ibotta SUCKS and RIPS PEOPLE OFF
I go by all of their rules. I spend lots and lots of money at supermarkets and other retailers. I put in for digital receipts so there for all I would have to do is purchase the eligible items that would earn cash back. Well originally I " never had an issue and hit my goal for a gift card in no time at all. Well I noticed I haven't received any cash back. I reached out to ibotta and the person that emailed me yesterday asked me to submit my receipts. I explained ibotta owed me well over $10 if not more, explained in detail. Tonight another person stated after my submitting my receipts. And going through my entire email. The person that contacted me today ( mind you less then one day later). Stated unfortunately the ibotta team cannot except the receipts because they are over a week old. What difference does it make if the items are on the ibotta site to be redeemed and you have the receipts What's the use of having digital receipts if ibotta isn't doing their job by giving you credit for it. I am going to contact the bbb. This company shouldn't be allowed to do this to anyone. I have receipts for probably 3 or 4 twenty packs scott toilet paper which earn. $2 back on each. As well as other redeemable items that haven't been credited credited to my account. I think they lure people in and give them the cash or gift cards the first or second time then run their bs the time expired. Then what's the reason for digital receipts? I had no issue the first few weeks. I am not letting them do this to me, it is wrong plain and simple.

Thumbnail of user pamc343
1 review
0 helpful votes
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September 1st, 2021

I enjoy Ibotta so much! I've earned almost $200.00 in a short period of time and consider it a fun and profitable hobby! I would highly recommend Ibotta.

Thumbnail of user laurier285
3 reviews
0 helpful votes
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January 5th, 2022

This app is one of my favorites. It helps me save on groceries threw the whole year. It gives cash back on everyday products name brand and generic brands. Its one of the best cash back apps.

Tip for consumers:
It really does work and they really give you the cash back as they promote that they will. It saves you money for other things.

Products used:
Ibotta app

Service
Value
Quality
Thumbnail of user mayralizp
1 review
0 helpful votes
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March 21st, 2022

The first day that I opened an account everything was working fine on my phone app. After I went out for shopping on the 3rd day, I was trying to open the app and didn't work. It was coming with an "error". Tried the next day, same thing. Tried the following day, same thing. Tried again today, still not working. So, I went and try it on my computer, and it won't let me in, nor any code was sent to my email. I clicked many times the resend bottom so I could get a code, but never send me any. By the way, I also checked my spam mail just in case. So, they offer 14 days from the day I open my account to have a free 5 dollars for the first shopping receipt, and 15 dollars if completed 9 shopping receipts in the 14 days period. Now I'm wondering if they are waiting for the 14 days to pass so they don't have to give what they offer or is it just a scam? Since I seem the other review, I totally believe in them now that I'm going through the same deal. This review should have negative five stars, that's what they deserve.

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Thumbnail of user teaw3
1 review
0 helpful votes
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December 6th, 2020

I was scammed by ibotta a few years ago and swore I would never use it again. During the COVID shutdown, I came across a new SM platform and subsequently found the "Couponers" that tell you how to coupon and get a stockpile of products.
I came across a few that swear by ibotta so I decided to give ibotta another chance.
BIG... HUGE MISTAKE!
I have 8 receipts that I've been trying to scan but the app won't let me do it. I should have known better than to trust this horrible scamming app

Thumbnail of user daisyr35
1 review
5 helpful votes
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January 24th, 2019

With the Ibotta app, it was fun to see the savings grow! I did not withdraw any savings for a while and then I claimed a $20 gift card as a birthday present for a friend. I was supposed to get an e-mail with a link on how to obtain the actual card and I didn't get it. I asked for help in the app and hit the "resend" button. Didn't get any response either. Finally, I contacted customer service and after a few days I got the link and it worked (my friend had a belated birthday gift). I thought Ibotta was still sorting out how things worked with the app and that was the reason for the delay. Fast forward six plus months and I decide to withdraw two $20 gift cards from two different retailers. Same story: I got no e-mail with the link to retrieve the cards. After ten days of zero, zippo, nada, I e-mailed Ibotta again and this time they answered they had "manually" sent the link to my e-mail. I've been carefully checking the junk mail and inbox and have yet to see why their magic fingers didn't work on that manual task. I will e-mail them until I get my response. Nope, I'm not forgetting my hard-earned rewards! I haven't had any problems redeeming the offers and increasing my savings, but cashing in those savings has certainly been problematic.

Thumbnail of user monicac497
1 review
0 helpful votes
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August 8th, 2021

My daughter shared this app with me and I have already saved $25 in the two times I have used it. I am excited to learn the app better and save even more money.

Thumbnail of user shauntah2
1 review
0 helpful votes
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September 13th, 2021

I enjoy using this app because I love making savings (that's what I call it). There are some great deals for the different store that shop. A++ for the app :)

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Value
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Returns
Quality
Thumbnail of user gretchenb96
2 reviews
1 helpful vote
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August 18th, 2021

You will not regret downloading Ibotta! It is so easy to save money and you can choose how you redeem your earnings! If you are questioning downloading the app, do it!

Service
Value
Quality
Thumbnail of user vianeyc5
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

So easy to use at Walmart,cvs and target and the another stores.

Reason I chose this business:

Because y love the rebates and the offers every week.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Vianey! Thanks for taking the time to leave a review! Your feedback is greatly appreciated and helps us to improve our services.

Thumbnail of user barbarah3299
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Love how this works since I think I have it figured out.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hi Barbara! We’re thrilled to hear about your positive experience! Thank you for taking the time to share your feedback

Thumbnail of user mirandap1
7 reviews
33 helpful votes
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March 3rd, 2020

To me, Ibotta is a scam they want your credit card information
Because they will debited from your account due to account inactivity
In lifetime earnings I made $14.35 Now my current earnings is $0.10
I will be UNSUBSCRIBE!

Thumbnail of user sandyr493
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Be careful not all items qualify and there is no one to contact

Seemed like only AI machines reply

Reason I chose this business:

Makes sense to try to save

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hi Sandy! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Thumbnail of user sarat314
1 review
0 helpful votes
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October 17th, 2021

I can't do my groceries without IBOTTA ever again! I just love the app, so many deals and cash back. It's so easy and convinient to use. You can get your cash back om your bank account or gift cards which is awesome. Join with my referal code and you get $10 cash back on your first purchase. Join here! https://ibotta.onelink.me/iUfE/8cc13c64?friend_code=tlqognd

Referal code tlqognd

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynz4
1 review
17 helpful votes
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September 11th, 2017

I have used Ibotta for over 2 yrs now. I have made just over $400 in lifetime earnings. I loved using this app. It was like a blessing to my family to make money back on stuff I'm gonna buy anyway... Well the other day I get an email about a tampered receipt then another one shortly after that my account has been deactivitated. I emailed them and just got emailed back today that they have reviewed my case and they are permanently closing my account. I messaged them back saying I'm sorry if I violated any terms and I'm sure it won't happen again. I get another email shortly after saying they're firm on their decision. Wth?! I have $68 on there that I just don't get now? I earned that by purchasing items and they basically just get away with stealing what people earn whenever they feel like it. I have not recieved a response after that email but I basically said that it's one thing to deactivate an account but it's quite another for them to steal from people! IDC it's a rebate I earned for purchases I've made. I can't believe that they can get away with this!

Thumbnail of user nikic27
1 review
0 helpful votes
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March 20th, 2021

I love this app! It is so easy to use and in a short amount of time, I have already saved $100! This is a no-brainer. Sign up, you have nothing to lose.

Thumbnail of user terrib140
1 review
3 helpful votes
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September 20th, 2018

I have had Ibotta for 9 months now. I have earned about $145 over that time period, but most of it is from bonuses and online shopping (like Amazon).

At first it worked great for the grocery. Before you go shopping you select the offers you want. At my regular grocery store (Pick n Save), the store and Ibotta had some deal where the store sent Ibotta the receipts and they were automatically processed. Now my store got bought out (by Kroeger) and it's not automated anymore. When I come home from shopping I have to take a picture of my receipt and then scan the bar code of every item I want to redeem an offer on. Since most of the rebates are on processed food and I don't buy a ton of it, I generally only earn $1 or so for each shopping trip. It's just a lot of work for how much you get back. I'm spending 20 minutes every week reviewing and selecting offers and then scanning bar codes for like a $1. I don't really have anything better to do, but still!

Also, a bunch of these reviews are talking about not being able to get their money out. It worried me so I just cashed out my balance. It was a process because I had to connect to my paypal account and reset my Ibotta password for some reason, but it worked fine. I suspect a lot of these people are scamming.

Thumbnail of user marthal629
1 review
0 helpful votes
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August 20th, 2021

I love using the app! You get rewards on every visit to the grocery store! Invite all your family and friends, they will love it too and you will get some extra cash!

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Value
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Returns
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Thumbnail of user connief271
1 review
1 helpful vote
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July 4th, 2022

Won't give you your referral bonus when you refer someone, not worth wasting your time on, I referred my daughter and she got her bonus but I never got mine

Thumbnail of user laurelr12
3 reviews
0 helpful votes
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March 26th, 2019

I had given Ibotta a bad review because I purchased a Walmart gift card and didn't get it. But they investigated the problem and made sure that I got it

Thumbnail of user juliah477
1 review
0 helpful votes
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October 14th, 2021

Always a pleasant planned shopping trip, and on the off chance something goes wrong there are very helpful people on the other end to make things right.
Referral code: KLIOMOU

Tip for consumers:
Keep your receipts! And get in the habit of asking for them if you already don’t.

Products used:
I love the app, I use it for literally every shopping trip.

Service
Value
Quality
Thumbnail of user carar90
2 reviews
0 helpful votes
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March 9th, 2024
Verified purchase

It was a great expiernece and very easy to use while shopping to make sure I have correct products.

Always helpful

Reason I chose this business:

I have used ibotta for many years and have loved it. I am an Ibotta OG

Service
Thumbnail of user bonnied485
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I love looking at ibotta I know Ivan get cash back.I look forward to my saving. Thank you.

I know if I forget to add a coupon..I will have a chance to get my receipt to ibotta.. and it is great service.

Reason I chose this business:

It is easy to use.

Service

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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