• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user shelbieh9
1 review
0 helpful votes
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November 15th, 2021

This easy to use app allows you to get money back on items you're already purchasing. Who doesn't love that?! Look up deals on items you need, go shopping, and get cash back! Super easy!

Thumbnail of user lindab3861
1 review
0 helpful votes
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January 21st, 2022

I really like Ibotta it is so easy to use. U click on a product buy it and u get rewarded. I'm having a lot of fun with it. It is easy to use. I'm not tech savvy so if I can use it u know its easy.

Service
Value
Thumbnail of user sherryb526
1 review
0 helpful votes
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November 21st, 2021

This app is so easy to use. I live shopping and it's so rewarding to get money back for doing what I Love! It's also so easy. They walk you through it!

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Thumbnail of user cassiel52
1 review
0 helpful votes
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March 22nd, 2021

This app is great but you must do the back work In order to get your money. The PayPal transfer is automatic which is great compared to other sites which take days.

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Value
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Thumbnail of user djb7
3 reviews
1 helpful vote
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December 5th, 2020

What a pain! You have to go in and select what you are going to buy. It was working OK - since my Walmart account is linked, but then stopped, when I had the largest refund amount (~$10), Ibotta care (they DON'T) wants me to now (2 weeks later when they finally get back to me!) sent them a list of my items and a photo of the package AND barcode. Are you freaking kidding me!?!? They have my receipt - I uploaded it! Com on! You've gotta do better than this!
I also had an issue when I got a new phone - didn't remember my password and they locked me out of my account. It took about a month to convince them I was me! OMG! Nothing is easy if you have to got thru the ibotta care (they DON'T care!). And it always takes at least a week for them to get back to you!
Ok - so honest, I've been using this for 6 months and I have almost $30 - to put toward a gift card. I buy a lot of store brands, rather than named brands, so this doesn't really work well for me anyway. I really like Ratuken - they mail a check. Bye Bye ibotta - you suck!

Thumbnail of user adelet18
1 review
0 helpful votes
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July 15th, 2020

DON'T WASTE YOUR TIME. THE CAMERA TAKES THE PICTURE OF YOUR RECEIPT AND IT DOESN'T FINISH SENDING IT. ONE OUT OF 8 RECEIPTS ACTUALLY GETS THE CLICK THROUGH TO SEND IT TO IBOTTA FOR CREDIT.
THE REST TRY TO HAVE YOU CHECK ALL THE SALE ITEMS WHICH NO ONE HAS TIME TO DO, AND WHEN YOU TRY TO EXIT THE PITCH PAGE IT CANCELS YOUR PICTURE AND YOU HAVE TO GO BACK TO APP AND START OVER.

Thumbnail of user bobbien29
1 review
0 helpful votes
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October 28th, 2022

They have no number to call customer service. They jip you off money after 150.00. They take 2 days to message you back and ask you to take pictures of stuff in your fridge when you have the receipt.

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Value
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Thumbnail of user yvonnet64
1 review
11 helpful votes
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December 14th, 2019

My legit receipt was questioned... for mo reason... and my 845 account... which was already verified... has been locked. For no reason?! Withdraw your funds IMMEDIATELY!

Thumbnail of user tinal487
1 review
0 helpful votes
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July 2nd, 2021

So half the time I don't get any money, today I got 3 out of the 11 bucks I paid. Site never works and you can't get anyone to help you. What a waste of my time and money!

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Value
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Thumbnail of user sarahj451
2 reviews
4 helpful votes
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May 30th, 2019

They wrongly accused me of using the same receipt twice and then took all of the money that I had earned and then some. Definitely not using them again!

Thumbnail of user polinag
1 review
2 helpful votes
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October 22nd, 2018

That kind of statement i keep receiving in order to get 10 dollars bonus
If you want to get that big cash back you have to be a good writer and work hard to get someone to help you

Thumbnail of user shirleyj946
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Love being able to get cash back on items I purchase. Also tempts me to try new items. Thank you!

Reason I chose this business:

Referred by my son and daughter

Thumbnail of user margareta538
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

I followed up with you about ibotta account with my personal email back.Finally! About time with my reward that I have earned one of item two month ago.

Tip for consumers:
Bonus $14 dollars and macy point together

Products used:
I bought women watch on macy's online

Value
Shipping
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Thumbnail of user heatherg258
1 review
8 helpful votes
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September 7th, 2019

If there was a way to gibe2 NEGATIVE 10 stars i would. So many times they HAVE TAKEN REFUNDS BACK. Or i go to the store by something upload the receipt then no refund for product then product disappears. Happens MANY MANY MANY times. Ibotta is a trick its a total scam. STAY AWAY. DO NOT TRUST THEM

Thumbnail of user pattim415
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Have ibotta attached to my cvs card, so the savings came to my account automatically

Reason I chose this business:

Friend recommended

Thumbnail of user angelam1143
1 review
0 helpful votes
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December 10th, 2020

I got an add that I could get free food as well as discounts by using this ad. I went to Walmart, PURCHASED the food with money I was sure would return to me but it wasn't. Ibotta said: "Unfortunately, Walmart receipts that are sent within the app by the TC# can only be re-sent within the first 24 hours of the first submission. We apologize for any inconvenience." Then they said could I please provide picture of the offer and the entire receipt. The offer expired since it took them up to or over a week to respond to my question about where my money was. And, I no longer had the receipt! I followed every single step this app said to do PLUS gave my bank information so the money could go back into my account. This is not right and is overly frustrating to people who are ALREADY frustrated by the times we are living in and the stress we are all experiencing from the world events. I can't say enough negative things about this site. RUN AWAY - (Also, the food items are no longer in my pantry or fridge, they are food items - they've been eaten!)

Thumbnail of user tonyh980
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

I thought I was going to have a problem I had a card attached to my Walmart account and I went to do some in-store shopping after I checked all the savings I wanted to and I read the barcodes to make sure it was the right match made sure I could get however many items on one receipt I could it didn't credit me for everything I shot a message to customer service and they're in the process of taking care of me I'm sure that this will come out in my favor because they have a wonderful staff here best in the business from one Army veteran honorably discharged to all my other veteran buddies sign up here it's worth it

Tip for consumers:
That a lot of the products were not there at the store and that all of my items that I purchased was not going to be listed and are credited to my account as I purchase them and not being able to load the receipt to prove that the machine did not add all of the things that I purchased just because I had a card on the account at Walmart then the machine thinks that it got everything that I purchased and it did not in fact however customer service at ibota I have full confidence will fix this .

Products used:
Products that I went to shop for yogurt 7UP Carnation essential boxes Wonder bread this is what this is for you get cash back whenever you go purchase certain items that they have listed real cash back.

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Thumbnail of user glennm341
1 review
3 helpful votes
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March 2nd, 2020

I hate this Ibotta wasting time! I tried to withdraw my earnings for second time it said having trouble to get your information. Sucks! I'm wasting my time!

Thumbnail of user kimberlym1359
1 review
0 helpful votes
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April 6th, 2021

I enjoy using this app to get money back on my purchases. I mainly use it for groceries. Not only do I use coupons, but I get cash back on my purchases. Thank you, Ibotta!

Thumbnail of user sharons3774
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I use the money I earn to get a card to purchase ink for my printer.

Reason I chose this business:

A friend told me about it.

Thumbnail of user brendar1276
1 review
0 helpful votes
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January 17th, 2022

I just started using this app and is fantastic, you really earn so fast money. I really recommend this application to any one and you will see how fast you will earn money.

Service
Value
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Thumbnail of user vivianaf9
1 review
0 helpful votes
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December 16th, 2021

As a mom you always trying to find a way to save money. If you download this app you won't regrets. So easy to use and so easy to manage your money back.

Thumbnail of user jennyd180
1 review
0 helpful votes
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March 15th, 2021

I love this app. It's easy to use and it's easy to navigate and there are a large selection of stores. The only thing I don't like is that there are not enough of the products I buy regularly.

Thumbnail of user jessical1496
1 review
0 helpful votes
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June 26th, 2021

I Botta is a great app def recommend it. I love to save as much as possible. In one month I saved 50 that was awesome because either way I was buying this stuff

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Value
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Thumbnail of user carmend199
1 review
0 helpful votes
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November 2nd, 2021

My favorite stores to combine offers with ibotta are cvs, Walmart, Whole Food, Target reduces my bill by 25% of my weekly expenses, all the benefits you can get are incredible.

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

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Ibotta C.
Typically responds within 2 days

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