Ibotta

I keep getting shorted when I purchase envelopes of Chicken of the sea tuna. I buy 5 envelopes and I'm lucky to get credit for 3. I don't think I 'll be trying that again. I guess I'll be doing customer service AGAIN.

I got the Kentucky ham that I would not have got if it weren't on the deal. I scanned the barcode and it said that it was the correct product and it is shown on my receipt because I did buy it. I did not get the credit back for it.

Had issues with my item not being identified. After chatting with customer service the issue was straightened out. I wasn't ghosted or promised with something that was never given!

It took 2 tries, as I was told not a match in the app, but an email to the team worked! They fixed it and awarded the cash back and added the barcode for future buyers.

I purchased a bottle of Malfy Gin 750ml from Total Wine ("any liquor store" that should have given me $3 back. I had checked the item in my app before I went shopping. The brand, size and "flavor" was all within the fine print. Upon submitting my receipt, it was declined because upc code was not in Ibotta file. Yet there was no way for me to submit it. Error came back it didn't qualify. I would like to know WHY it didn't qualify since every bit of the description was spot on to what I bought.

I could not get past the BOT customer service.

I love Ibotta! It is so easy to use and the cash back is a big help. They even told me when i didn't get any cash back on something i bought. Great customer service

Still having problems getting my cash back as you tell me some of my purchase does not match yet I scan the bar code before I purchase it and it matches

I am leaving a review on this agent, I have had to contact Ibotta customer service several times, sometime I get really good customer care and then they have been a few times it has take for ever to get my problem resolved, but the customer service agent I had this time was amazing, she got my problem resolved with in one email she was nice and very kind and very intelligent with her job,

Something has been going on with my ability to load the website on Chrome. I've been unable to "clip" coupons and am only able to activate the generic "% back on___ website" function.

Lately scanning receipts from any commissary is not working, I have to go in and manually scan the items. And then today I again manually scanned items it said accepted, and look again and it only accepted the.10cents for receipt and not the other products, and it currently states items under review and i scanned them in store to see if they matched.

Ibotta let me know that I might have missing money from a transaction. Showed me how to fix it and it was completed in just a few minutes. They show you how to fix the issue step by step.

Great app, just view the offers and mark those you think you will purchase. After shopping scan your receipt to receive the promised refund on each item you purchased.
Your accumulated refund money can be used to purchase gift cards. So far I have saved over $300.

Had a negative balance a month or so ago, had an old credit from 2022 reversed! How far can they go back? Can't get any particulars from Ibotta so I reached out to BBB to help. Still unanswered questions...
Prior to this, I've been relatively happy with my experiences.

No response that specifically answers my concerns.

I've been using Ibotta for years now and have received money back on just about every time I've shopped. It's very easy and worth the effort.

Customer service is excellent. When I have had an issue it was solved within 24 hours. If you have not downloaded the app you are missing out.

My receipt from Target printed weird because the ink was running low, and the Ibotta app read the date wrong. I contacted Ibotta support and within a day I was able to get my offer into my earnings. Margarette and Aira really helped me out.

I was curious about the $1 and $2 food Lion rebate. It seems I'm not getting this the last several rebates. There is no way not check it. You click on it to go to your food lion shopping app. I wish this store would just let us scan the receipt like other stores. But why isn't the extra couple bucks applying to cash back? Ty

Generally always great

EVERY single time I try to redeem the Absolut or Jameson rebates from Any Restaurant Ibotta only credits me for 1 purchase even though my receipts clearly show at least 2 purchases. This has been going on all year. I spend so much time asking (through messages) Ibotta customer care to please look at the receipt and fix the problem.

I have to contact them again. It's not fixed yet. This is ridiculous.

I had accumulated almost $20, but when checking I saw that I had no $$ because I had been charged a monthly maintenance fee. You don't always sponsor items that I purchase so therefore I don't always accumulate money on a regular basis. I will be deleting the app if this is your policy, which in my opinion is ridiculous and very unfair. It is not worth my time.

I had some issues with a $18.79 rebate and within 48 hours of explaining my situation and showing my receipt. My problem was resolved. These guys and gals really care about customer service! WOW!

I've been using Ibotta almost 2 years and have saved so much money on a wide array of products, the app is easy to navigate and understand. Cash back products are always changing giving users a variety of ways to earn cash back. I highly recommend Ibotta.

Purchased the products at Food Lion but cash was not credited to my account. Contacted the Ibotta team and the cash was credited in less than 24 hours.

Earl helped me alot, read what my issue was and fixed it. And didn't have a million emails telling me to check this site.Check that site. Or asking me to send extra copies like they usually do.