• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.7%
Positive
1,918
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,760)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user meganc117
1 review
0 helpful votes
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June 7th, 2018

Only been using the app about 2 months and have earned almost $200 back. Anyone interested in joining feek free to use my referral code wwnouqn

Thumbnail of user jonathany283
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

I don't know much about Ibotta yet because I recently just joined but one thing I am certain about is that I hope it all is worth it in the end

Service
Value
Thumbnail of user shannonm937
1 review
0 helpful votes
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March 13th, 2022

I LOVE Ibotta! It's so easy to use. No hassle no fuss. If you're not using it, what are you doing?!

Thumbnail of user giovannil49
1 review
0 helpful votes
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June 16th, 2022

Use code DCPLIDM for 70% off an extra $25.
New user get $25 instantly with this code and can cash out after.

Tip for consumers:
new users: DCPLIDM
For $25

Products used:
Shoes and high end makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user derrickc141
1 review
0 helpful votes
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November 23rd, 2021

Fraudulent company, makes you agree to purchase, and does not fulfill their agreement. Stay away from this site. BUYER BEWARE

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelicab148
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Mi experiencia es un poco mala x mis reembolsos puedes checar cuando subo recibos no me dan mis rembolsos

Bueno pero nunca obtuve mis rembolso

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user angelc350
1 review
0 helpful votes
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November 14th, 2021

OMG, I LOVE IT! ITS EASY AND A GREAT WAY RO SAVE MONEY. I AM SHARING WITH EVERYONE... EVEN WITH STRANGERS... GET APP

Thumbnail of user chellieb
1 review
0 helpful votes
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September 26th, 2022

I have not been with Ibotta very long and I have already reached the first $20 Cash Back it was easy.

Thumbnail of user johns5334
1 review
8 helpful votes
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December 18th, 2019

THIS COMPANY IS A SCAM! Please stay away from these s**** and save your time and energy. I'll be joining a lawsuit if there exists one.

Thumbnail of user vickic340
1 review
0 helpful votes
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December 8th, 2021

I STARTED USING THIS APP A MONTH AGO, I EARNED $36.34 MY FIRST TIME. YOU GET A VARIETY OF STORES TO SHOP FROM & IT'S FUN

Thumbnail of user patriciao1328
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Con estas ofertas completaba mi bonus semanal pero no me lo dieron.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Thumbnail of user jeepsym
1 review
0 helpful votes
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March 10th, 2022

Its easy to understand the Web site PLUS earn a lil EXTRA money. So it's a WIN WIN for me. I just started and it's adding up quickly. Thanks

Thumbnail of user jessicag1889
1 review
0 helpful votes
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August 17th, 2022

This is good way to save money I signed up and got 5 dollars earnings could use more guidlines. Eoeoeirh g. J jyktoyoyoyititi

Service
Value
Quality
Thumbnail of user jenniea33
1 review
0 helpful votes
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October 5th, 2021

I love that I can get cash back on things I buy, it helps me to get other things I need or when I need a drink lol

Thumbnail of user lucym80
1 review
8 helpful votes
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November 5th, 2017

Hands down worst customer service.

I had an issue with receiving the funds I had earned from Ibotta. It was about $45. Once I got to the point when I was ready to withdraw the funds and connect my Ibotta account to my Paypal account all of the horrible things that I read (on all of the sites that AREN'T GETTING PAID BY IBOTTA TO SPEAK GOOD ON THEM) seemed to foretell my horrible experience with their customer service department.

First, in order to ensure I didn't get locked out of my account I reached out to Ibotta. (The app was asking me to verify my number and since I didn't remember ever linking a phone number and had just changed my work and home number I reached out to customer service for assistance.) It took about a month before they finally fixed this issue. During that month I repeatedly asked to speak to a manager or a supervisor. They never allowed for this to happen. I honestly think that the only reason (that part of) the Ibotta issue was solved in that month's span is because I went to the BBB and filed a complaint.

After them finally verifying my telephone number you would think I would have been able to connect the two accounts (Ibotta to Paypal). Nope. I kept getting an error message on my mobile device stating that my Ibotta password was false. How could it have been false when I had to log into the app to be able to even attempt to link the accounts? They finally said (YESTERDAY after another few days of waiting on their response) that they will link my accounts manually.

The idea of the app is cool but don't ever have to need their "customer service". They are very mal-mannered (never once apologizing for the inconvenience) and they also aren't the smartest. You'll be in for a ride. I've never seen anything like it. Because of the fact I've been going back and forth with them for an entire month (30 days) in order for me to get my issue resolved it's like I worked double time for the $45. It made it not worth it and I'll be deleting the app.

Thumbnail of user criseldam3
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Perfecta me gusta por que la uso en todas partes yo

Thumbnail of user maryannem83
1 review
0 helpful votes
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March 10th, 2022

I wish I had known about this App long before now. Can't imagine shopping without IBOTTA! Love it!

Products used:
Pantry. Garden. Produce. Health. All of it!!

Service
Value
Thumbnail of user labrinaa1
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

This is my first time using this app, and I love it! I received my money asap. I'm a believer!

Products used:
Detergent soap

Service
Value
Thumbnail of user lanar35
1 review
4 helpful votes
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March 10th, 2019

Scanning barcodes from my purchases and not getting creditcredit! I'm over this appapp, I thought it wad supposed to be easyeasy!

Thumbnail of user violetg22
1 review
0 helpful votes
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November 9th, 2021

I like it but the only thing is that I couldn't add my bank account so I had to get a gift card so I hope I know how to use it from my phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasona1189
1 review
0 helpful votes
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November 29th, 2022

If you ever get a new phone they will close your account and keep your money. This place is a scam!

Service
Value
Returns
Quality
Thumbnail of user mariam3203
1 review
1 helpful vote
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June 8th, 2022

I'm passing financial struggles but thanks to Ibotta I can afford some food for my family thanks GOD and Ibotta

Thumbnail of user juana558
1 review
0 helpful votes
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January 10th, 2022

This has been the best app ever and actually let's you cash out its easy simple and make cash back!

Service
Value
Returns
Thumbnail of user jamiek289
1 review
0 helpful votes
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September 5th, 2021

Love this app easy to use. Will definitely use in the future and will tell all my friends!

Thumbnail of user tetianab3
1 review
0 helpful votes
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March 8th, 2022

So far so good /// I just like it/// and I continue work with Ibotta/// I make my first 22 dollars and I was happy ///

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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