- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.1 stars from 4,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 1st among Cash Back sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I had a problem (turns out I was wrong), but they promptly replied, explained the situation, and even gave me some credit. I have used it for years. It is nice being able to get real cash for things that you are already buying.
I don't think anyone in their customer "support" department actually reads the questions you send them, and, if they do read them, they do their best to frustrate you with irrelevant non-answers. All they are capable of is firing off some standard answers from their answer sheet that matches a word or two from your inquiry
Earn money for buying everyday groceries and shopping online at Walmart, Groupon, Amazon, Bestbuy and many more
Date of experience: January 16, 2022
Have 24.00 dollars. Won't let me withdraw. Has no good products, very fewwont even let me review. La do da
Date of experience: March 31, 2020
Wtf is wrong with this app? I made the $50 club and go to withdrawearn8ngs and my account is disabled.
Date of experience: February 12, 2022
I did some of the offers and they never credited me at all the sucky you in to do it and not creditu
Date of experience: August 6, 2020
This app is so easy and a easy way too make easy fast cash if you go grocery shopping and we all do just scan your reciet and you get paid
Products used:
Grocerys
Date of experience: September 25, 2021
Hello, I downloaded this app because a friend showed it to me and then referred me. We did all the proper steps to use referal code and then since I have used app so much I have gotten 70$ back in two months. My main two issues with app are: the customer service is horrible. Takes days and sometimes weeks to get a responce ans a lot of times they send you articlws to read, which is not what you want. You want your issue to be solved or credit to be given that is missing. Also the friend referral is either scam or they do not want to honor it. Person who referred me two months ago never get her 5$ and now 3 days ago I referred a friend, who used the app, and they never honored it. My last straw was when I did a liquore store purchase of 1.75L smirnoff for the 3$ rebate and got reciete from store. Ibotta told me it was not a valid reciete. Well ladies and gentleman I dont know how much more valid it can get or wha they want from me because that is what the store gave me. So i did everything right on my part and they never paid me. Then they took the whole offer away next day. Once again, poor customer service, do not honor their friend referral and now telling me that my store reciete is nof valid which was from a actual liquore store.
Date of experience: January 11, 2019
I leave the house and check my "any item" offers, deciding where to shop the night before my 20 dollar "join" redemption ends. They were set to expire in six hours. I return home a couple of hours later to redeem, one receipt redeems just fine. Cool, 9 more offers to go/something similar and I get the 20 bucks... WRONG. The second receipt is photographed, it wouldn't redeem my ay item offer. So, I went back to search the store the other ways it shows up; the any item category was gone... I search stores for my other receipts; 1 product shows up under the any item for all the other stores instead of that generic receipt icon that should be there. When I left the house, my 20 dollar bonus was set to expire at 1:59 AM. I hit "any item" on a couple more stores, the only one that shows the offer the correct way says it expires in two hours. Great, I have a receipt from there. I click it, it says "not available" on a red icon after jumping pages. I go back to my 20 bonus offer and click it, and it shows the same message for the first time. I still have time before that bonus expires, right this very second. It seems pretty scammy, so I search "any item" in general search, and the same 1 product that took over the general any item receipt category shows up: a mixer set for alcoholic drinks. There website also says you don't need a barcode, so why does it ask for one and produce offers that are product specific for scanning and not any item before the expiration of the any item offer... They didn't want to cash out on the bonus and they removed any item close to bonus check out time to reduce the refunds given. Deceptive.
Date of experience: December 22, 2019
I have such a good experience... it is so easy going... i love it! I am not used to recomended pages but this you must try it.
Date of experience: November 4, 2021
I love this app and it's so easy to useSo many offers and a great chance to try new products! It's the best!
Tip for consumers:
Easy to use
Products used:
Will use them all
Date of experience: June 3, 2022
So I started doing this because I'm a mom 3 and I'm always shopping is great to have cash back for my needs for example Gas money
Date of experience: June 21, 2021
I have been emailing Ibotta customer service since Oct 2017 because I can't withdraw funds from my account due to my cell phone number got deactivated and do not have a working phone. I have emailed them at least 20/30 emails and they say that the only way you can withdraw funds is through the app, but the app does not let me log in. Everytime, i login to app it keeps giving me error "OOPS... Forbidden". I have the most updated app and the operating system. I tried downloading app on galaxy S6, HTC U11, samsung note 3 etc, but the app does not let me log in... it seems like they have BLOCKED my account. Their customer service is so worst that they do NOT understand my problem. Not sure where to go and who else to complain. I do not like to bring the issues to the internet, but this is ridiculous and it is so frustrating since the emails are going back and forth between me and ibotta since Oct 2017. I even asked them to send me the check of my earnings and they say NO. I DO NOT RECOMMEND THIS CHEATER COMPANY to anyone.
Date of experience: February 19, 2018
This is great site to earn money i like this site i get alot of point for shopping you could get gift card from many stores
Date of experience: June 14, 2021
I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!
Date of experience: February 14, 2022
It's hard to make the minimum unless your an alcoholic. The bonuses are impossible unless your a shopaholic and have nothing else to do
Date of experience: November 15, 2021
Ibotta is my favorite app.love the fact you can cashout your earnings and there is always something on my shopping list that's on ibotta
Products used:
Groceries
Date of experience: December 6, 2022
I can earn money by this app and it works great.
I recommend you to login this app with my referral code and enjoy 10$!
Referral code is: hvkjknp
Date of experience: October 17, 2017
Love this app. I have saved alot and have try items I would have never known of. Its way and makes shopping fun
Date of experience: September 5, 2021
I love ibota, it gives cash back. Use ibota when you shop, get cash back. I've earned $20., that I can use on vacation.
Tip for consumers:
Gives cash back
Products used:
Food and household items.
Date of experience: February 3, 2023
Worth it Thank you so much for the extra earnings for the holiday season time I appreciate it sooooo much
Date of experience: December 21, 2022
I Love Ibotta. I'm almost in the $1000 club. Costumer service has always been helpful when I've had a question or problem.
Date of experience: May 22, 2019
After 6 mos, Ibotta has started to more frequently reject credits on "unreadable" receipts. Check BBB
Date of experience: April 23, 2020
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
