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- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
This is by far the top notch app for grocery shopping. The selection of products is vast. No issues with getting $$$$ back on products. Jacob well done
Missing cash back was dealt with swiftly and satisfactory.
The wide variety of products and the ease of using the app.
I went to Walmart with intentions to buy 4 things on my Walmart list so I could complete the weekend bonus, I already had 2 of the 6 needed to complete my weekend bonus but by the time I'm through shopping I had purchased 6 bonus items. So I completed the 6 item bonus for the weekend bonus.
I've used ibotta for the last Several years and I've earned well over $1300. Using ibotta I'm probably closer to $1500., I Love Ibotta.
I have missed out on a few offers from shopping at stores that only allow you to use your loyalty card, sometimes it doesn't pick up the offers and there's no way to submit a receipt to request it.
And if you connect your other accounts to be able to get your online pick up order offers then you miss out on receipts bought by other members of your family.
Because the offer on items I actually purchased
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ibotta makes it easy to save money on things you're already buying. If there's ever an issue, their customer service handles issues quickly and kindly. I highly recommend this app!
I’ve emailed customer service a few times when I’ve had a problem with missing or not getting credited for an item. They respond quickly and help you get the credit you are owed.
I saw a few friends & family members using it and it sounded interesting so I tried it and am so thankful I did.
Always happy with results from this app but have a hard time creating a ticket with a problem. Contacting a person is hard to do but overall I'm happy with this app.
Couldn't find a way to explain my problem. Finally did today.
Have for three years.
This week I had three experiences of Ibotta not giving me money back on three different qualifying receipts. After submitting one receipt that was claimed ineligible purchase THREE TIMES, they finally gave me their promised rebate. Still working on the other two with them, even though my purchases should have rebated money in my account as it is linked with store loyalty cards. Not hopeful, though, and probably won't use iBotta anymore. Toooooo much work to get money promised when they don't hold up their end of the deal.
I thought it was a good way to save our family money on products I purchase.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They've stolen money from me. I earned rewards and they reversed them for no reason. I'm never using Ibotta again. They are extremely unreliable. I'm very upset and will not recommend them!
They can be reached by email and it takes too much time!
I thought I could get rewards for my purchases. I was terribly wrong!
I bought all 3 Tyson chickens. I of course would have never bought them with out the deal. So thank you for that. But, sent up for review. I got no where. I have submitted several and several photos. I finally gave 2 cash back. One still missing. When I review the receipt, all is there. Yet you say you can't read for 🤦
No redponse
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Overall experience is great. Once I sent over my info I had the missing cash back within 12 hours. Very polite as well.
Easy to use, great product selection and rebate $.
Customer service has been quick to review any messages that I have sent.
Missing $, sent customer service a message, and a picture of item matching offer. They were quick to review and credit my acct.
A great tool to use and save money with on groceries.
I scanned the items and the store and it said the items qualified for cashback. Well I didnt get the cashback. Now I am waiting for customer service to get back to me
Customer service is responsive and takes care of the situation and a proper manner. It is an easy way to earn extra money when buying products that you want. Highly recommended.
I read the conditions for getting the deals. When I submit receipts or shop at Walmart the deals aren't recognized. It is difficult and looking for another app that is more consistent.
Never heard back. Sent several emails.
To help a friend
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Thank you for your prompt follow-up and help with my recent issue with Food Lion rebates. I appreciate your help.
The Ibotta help team has grown leaps and bounds over the past year or so, and I commend your leadership for this.
Been using this app for a month now, great cash back offers, easy to use, user friendly, and good selection of items and stores.
Good offers on cash back
I usually never have never have an issue with the ibotta app, but when I do I am very thankful for their great customer service. They are friendly fast and efficient.
After shopping at CVS Ibotta sent a notification that I had missing cash back. So awesome of them to do that!
For cash back on items I purchase.
Ibotta has rebates for your every day purchases. A nice way to earn a little cash back.
Have been using for years.
I have received great cash back on offered of items I use all the time which has put me in the 3000.00 club since I've been using ibotta!
I had an offer from a retailer thst didn’t go thru and customer service was very easy to submit my request into. In a very reasonable amount of time I received the cash back into my account.
I like how easy it is to save on everyday items!
You can easily collect rebates and quickly and easily redeem your earnings for gift cards, which can be used pretty much immediately after redemption.
It was suggested by a friend
I absolutely love Ibotta! I've only been using it about a week and I've earned $25 cash back. It's been so user friendly and easy to learn.
I'm passionate about saving money. So when a friend told me about Ibotta I was so excited to try it. I'm glad I did.
I like the fact that you now alert us to missed deals and aloe us to claim them. Sometimes when shopping in store, you impulse buy or you'll remember something you forgot to add to your list.
I do wish you would take printed receipts however. My last Acme receipt was emailed to me so I printed it out, but it was invalid. There was 3.50 back on that receipt, maybe more.
This was previously but they rectified the issue and gave me all the deals that I was supposed to get.
Bc I was told about it
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If you shop alot and are tying to save a little money, Ibotta has been a lifesaver on getting some added cash back on items we purchase. Highly recommend it - five star app, runs smoothly, haven't had a single complaint and have been using it for 2 solid years now.
I’ve tried other apps and nothing holds a candle to Ibotta.
You give the money then take it back and say it may be an error and you are working on it AFTER you ask us to jump through all the hoops. If I don't have to use Ibotta, I don't. Because I don't trust you.
I was told to jump through the hoops and provide proof of purchase etc. then I was told it may be a system issue and you are working on it. It’s been 2 weeks. What a mess.
I thought it was a great way to save and rebate. But it’s not.
Thank you for providing your feedback. If you received a message that your Online storewide % cash back has been reversed, it may have been caused in error. We are currently looking into why these purchases were reported as canceled and hope to reinstate any eligible cash back to your account Earnings soon. We understand your frustration and genuinely apologize for any inconvenience caused. Thanks for leaving an honest review and have a great day!
The customer service is always responsive and take their time to resolve my issues…. Always! Would recommend them.
This morning I open a ticket, because I couldn't withdraw money to my account. By 12pm they fix it. Thank you so much Tricia and the team at Ibotta 🏼
Ibotta has really help me and my family with the extra saving
The give back money is great. I take care of veteran husband. We only have he’s ssi check so this really helps a lot thank you
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!