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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Ibotta customer service is always so helpful and understanding. I've had issues with my Walgreens not printing a receipt so I could submit back to the app but Ibotta always helps me out!
When we go couponing we check ibotta and get things for free we donate to places that need things
-my friend recommended me
Thank you for letting me know I missed submitting a transaction. That is A+ service to me!
Convenience
Great app! I was even notified of a product that I purchased that was not added in my product selections at a particular store. That was awesome! Thank you so much!
Easy to use!
I have had nothing but a great experience with the Ibotta Care team! Whenever something may be missing or some confusion with qualifying items/stores they have fixed or informed me of the problem. It's been great especially since I'm new to this!
I especially like the fact that Ibotta gives cash unlike many others that give points only. The search engine could be improved however, because you have to be way to specific to see if there is an offer on the items you have purchased.
The site did not give me money for the product I bought. I had to contact customer service to get it.
Because you get actual cash.
I had bought a product on Ibbota that was suppose to give me cash back. After not receiving it, I contacted Ibotta and they understood how frustrating it is not to receive payment. They quickly looked into it and gave me my cash back.
I went this morning to HEB and bought 14 items on your list. You only gave me credit for 12. I noticed two items were removed and it was located on the Walmart which I have not gone to it. I have noticed this before several times before. I don't have time to write and get this taken care of. I have a husband who has stage 4 cancer, a trauma dog, a daughter who is a widow and living with us plus other stuff going on with my life. This time I am writing to complain and must say I am disappointed not getting the credit I deserve. Plus I am not getting credit for the bonus items on items I have bought. This has happened before also.
It takes a lot of time searching for items plus buying the items.
Thank you for listening.
Linda Laster
My daughter introduced this to me and found it fun especially getting money back!
I'm missing several rebates from my most recent Walmart Online order.
To get cash back on my grocery purchases.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received an excellent response to my request and help me with the issue.
Ibotta is my favorite app. It doesn't take that long to go into the app and pick items with money back that you are going to purchase during your future shopping trip. That is all it takes, and is as easy as that. All the rest is done for you and the money back is in your account quickly after your shopping trip.
Reputation. I have used Ibotta for a few years now.
I earned approximately $29.75 in cash back on my purchase. I did not receive the $4 for an approved carols daughters item, so I submitted for missing cash back. Once I returned to the app the amount of $25.75, which was already cashed out, had been reversed. Please help asap! As I have offers I would like to redeem right away.
I have not received assistance
Usually this is the easiest way to get rebates. I’ve never had any problems like this in the years I have been an active user.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everytime I submit a receipt with multiple purchases which fall within the guidelines of Limit 2, Limit 3, etc I am always only given credit for purchasing 1. I am having to constantly follow up to receive the additional cash back which is extremely frustrating.
They say they will add the missing cash back, but I never receive it.
I like earning cash back for the products I purchase.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Well, it was my mistake. I did not add the product to my list before I went shopping in the store. My account was linked to Ibotta and after several tries, I contacted the support team and they were able to resolve the issue for me. So glad I was able to add it to my list after the fact, thank you so much.
The app is easy to use. You can get bonuses and they have a variety of products.
I'm so happy with Ibotta, I only need to ask you a favor: please if a rebate doesn't permit a coupon, write it on the offer. The Boost Nutritional Drink packages at Walmart doesn't clarify in the offer that is not possible to use coupon, please clarify in the offer. Thanks for everything Ibotta!
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I am missing cash back - mostly from BJ's - it has happened more than once - it just happened this past weekend. I bought three items; was suppose to receive $5 - later I was asked to scan the UPC - I did it said pending. Now it declined the reward.
This happened at lease once before at BJ's - I am careful to purchase the right items. The back and forth and proof and more proof feels very punitive. I can assure you I am not growing a mustache that curls at the end, changing my appearance and moving south of the border for $5 … however this is how I am made to feel.
Do better for your customers.
Make it a Great Day!
Jason
Nothing was resolved -
Seemed to be an easy way of earning rewards for buying items.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ibotta is one of my favorite cash back apps. Customer Service is great and easy to work with.
I was confused about Dollar General cash back vs Ibotta rebates. I was explained how it works very nicely by the help desk and received my courtesy rebate. I appreciate ibotta so much! And the help desk is always so great. Its such an amazing way to earn back extra money on groceries, or try new things at a lower cost to me.
Ibotta rebates have allowed me to try name brand products that I, otherwise, could not afford. The only problem us that my husband is now spoiled! Thank you.
They have always been very courteous and helpful. I'm older and not up on all the new things. They have always helped me and explained things to me.
Opportunity to try new things
Great response on my online order that was not showing pending. Thank you for great service. Scott Rogers
Ibotta is so easy to use and has so many great offers. It has helped me save lots of money through the years.
I learned about ibotta around Thanksgiving years ago when they were promoting a free turkey and I've been using Ibotta ever since.
Very helpful and quick response. Appreciate this app.
It helps out with getting back on something You purchased!
Shopped at a grocery store that had old school receipts but Ibotta reviewed and credited me with the shop Thank You
Great
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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!