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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I was missing cash back and I emailed Customer Service about the issue. Within MINUTES they had not only replied but credited my account. I appreciate the prompt and perfect customer service!
Customer service has been amazing. Especially when something is missed. Super fast at fixing any issues!
Somehow, my account was hacked into and I was not able to access it or the cash I had built up. The Ibotta team was amazing at helping to resolve my problem. I am thankful to be able to use my account again. No monies lost!
I like to be able to earn extra money for items I purchase anyway.
I love the money I earn!
When I first heard about Ibotta, I immediately signed up and love it so much! I've been using ibotta for over 3 years now and I actually earned over $600 in cash back savings! You have the choice to withdraw it or even get a gift card. You can also earn by referring others
Products used:
Earning cash back
I'm really disappointed in Ibotta. They make things so hard
Ibotta leaves much to be desired. Not much else to say.
There was another offer but again I didn't get my cash back. Just another apology. Rakuten rocks, Ibotta sucks.
I forgot to use the app while shopping yesterday, and today I received a message from Ibotta regarding the item purchased that qualified for cash back. Glad they are looking out for us.
Ibotta is the best rebate app around! I have saved so much money by getting money back for things I already buy and they give you the chance to try new products for free or really low prices. I would not go without using Ibotta now that I have been using it.
Great on giving me money back for things I already buy.
Great experience with Ibotta and customer service is quick and helpful when needed.
Quick and efficient
It’s easy and you get money back
Its like being paid for shopping! Also Ibotta lets me know when they find offers that can be added and submitted after they've already viewed my receipt, which helps me.
A Christian friend of mine told Me about Ibotta in the past and it just sounded good to me. Then I signed up.
I have been with Ibotta for years now. It works and is worth it. Just need to continuously use it and pay attention to the bonuses. If there are any issues they are quickly and professionally reconciled. I have suggested it to family and friends.
Quick rebate given!
Once I picked items on the site, go to the store that I have linked to my account.
Purchase item- within 30 minutes I have my rebate!
Quick response time.
Easy to do.
Every time I have a question, concern or issue a customer service member is quick to respond and correct or answer any questions I have.
My experience is been really good I have never had a problem and when i contact customer service that are so nice and quick to answer my questions or fix my problems
Let me just say- the ibotta team is amazing! Any time I have had an issue with offers or wonky things happening with the app, the team is very responsive- professional and honest. As an honest user of this app, it means a lot as a consumer to have an equally honest company to be a part of. Thanks for helping me save 💚
Great customer service. Always there when needed. Like trying products I would not have otherwise tried if wasn't for the App
Takes some practice... Along the way mistakes are made. But the result's are fabulous.
Thru friends.
This is the best cash back app! I've received literally thousands of dollars from them. 10/10 recommend
A no bs app I use to purchase my groceries, can not thank you enough,definitely helps me get more shopping for less money,really appreciated 🙂 Jeff.
When I do not understand or if I make a mistake they got my back🤔 very professional fast friendly customer support, highly recommended 👌, Thanks 😊 Jeff
Heard alot about it from happy customers, 👍 very glad i tried it 😊 would highly recommend, Thanks Jeff 😊
An offer disappeared after I went shopping with no warning. Ibotta credited me back within 24 hours of my request.
My online purchase for groceries was amazing cause I earned cash back thanks to ibotta and the way they let me know to earn my cash back.
I chose ibotta years ago because I friend referred me.
I just have to say I am so glad I no longer have to scan each individual item to get cash back anymore, it was such a pain! Thank you for removing that stipulation, as I would not scan my receipts for a couple of days and by then, the item may have already been used and thrown away. Also, cash back was quick. :) Thank you!
Offering cash back for the item I purchased.
A lot of improvement is needed! 90% of the time the app will not recognize the deals and apply them. You have to click 'Go back' and search it yourself and apply them and even then the app does not recognize the deals and does not apply them. Then you have to contact Customer Care and ask them to apply it manually. It is a pain in the neck and I think it is being done purposely, just so they can get your receipt without paying you cash back. This way they will lose us. We will go to some other app where things are much simpler to use and apply it for you, so you don't have to go back and search for it for yourself, hoping that you didn't miss any cash back. It is an evil way how this Ibotta App works. They are pretty much hoping that they don't have to pay you, but they will collect data anyways.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I've used ibotta for few years now and love it. But today, you have outdone yourselves. Received the regular e-Mail about my cash back but this time also about my missing rebate? Wow. Just blew my mind. Thank you.
Why not? Easy to use. Every little bit of rebate adds up. Plus once in a while, I’ll try something new. Much better than clipping coupons. Love most of the bonuses. Miss the team option.
Items that are pictured and described are then rejected after having to scan barcodes. Items with rebates always seem to be brands other than what I bought on last few receipts. We shouldn't have to scroll through pages of offers to pick rebates.
I got a standard, programmed response.
It was much better at first. It had items I regularly buy and it would give rebates without scanning the barcodes. I don’t always do my receipts from home and don’t have the barcodes available.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service. Thanks for leaving an honest review!
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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!