- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
Ibotta is so easy to use, I get money back for the groceries I'm already going to buy! Thank you Ibotta!
Fast and easy to get money back.
Every receipt I submit is always missing something. I have to contact customer service multiple times to get the missing funds. If you have a bonus, you don't get it because they say they can't add it
Every receipt I submit is always missing something. I have to contact customer service multiple times to get the missing funds. If you have a bonus, you don't get it because they say they can't add it
To save money
Easy to use,, saves so much money, common purchases, things you buy anyway.
Have been using Ibotta for a long time and have saved so much
Great customer service. The response I received was super fast. Love Ibotta!
Angelou A, you rock!
I didn't get credit for a purchase I made but customer service fixed it promptly the next day.
My recent experience is very frustrating because now is taking a long time to get your money back
Thank you for providing your feedback! Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I forget to check Ibotta a lot of times, but Ibotta monitors the purchases on my linked accounts and sends me an email to remind me when I purchase something that gets cash back. For example, today I bought Cheerios on Walmart on line. Later I got an email from Ibotta reminding me to collect my cash back. I thought that was really cool.
There is potential to get substantial cash back.
I used to get $10 to $20 every time I shopped. Now I'm lucky to make $5. Some of the products are not worth trying due to the high prices to money back ratio.
The program was worth trying due to the products that I enjoyed and I felt like it was better than coupons due to the building of a fair amount of dollars that I can use at a later time for pleasure or emergency.
Thank you for sharing your feedback with us! We have sent you a private message to discuss your concerns. If you have any questions or need further assistance, please don't hesitate to respond to our message. We are here to assist you with a smile! Thank you for taking the time to leave a review and have an amazing day!
Easy to earn money using this program. Recommend this program to anyone who likes to earn extra credit.
I didn't realize an offer was expiring and missed the chance to get $15 back. When I emailed the customer service team, they got back to me very quickly and also gave me the offer! Definitely recommend using Ibotta!
Love how fast customer service in responding and getting rewards updated whenever I report issues. Great, staff!
I am a great fan of Ibotta. I recently had an issue with not getting a rebate I was owed, sent an email and the amount was credited to me with minimal effort. Ibotta is like a "Christmas club" account for me….i use it for items I regularly buy and watch my cash back grow…cash it out in November and helps with buying stuff for the holidays. A little effort pays off!
My experience, for many years now, with Ibotta have been great.
The Ibotta Care Team has a speedy respond every time I have any issues. Some times they have forgot to accredit my bonuses. But as soon I request to check my account, they have they have a speedy response.
I really love my Ibotta, and I have been telling to many of my friends. I do recommend to get it ASAP, because you will not regret it 🥰💖🎉
I noticed a few items got missed. So I inquired about them and they took care of it in a pretty timely fashion. I'm really impressed and grateful.
I really appreciate the help I received in resolving a missing cash back offer. I received the cash back and got help on how to avoid problems with that type of purchase. I really appreciate it! Thank you!
Today, May 13,2024 I went to the Dillon store in Manhattan Kansas and I purchased three items that qualified for this offer. Two were Kibler club mini Parmesan flavor and one was townhouse flipside minis you gave me credit for two offers, but I had three offers so I have one offer missing for my midweek bonus as well as two dollars missing from my cash earnings. Please review the ticket. These items are the only ones on there. Please add one offer to my midweek bonus and two dollars to my account. Thank you very very much. Lois I put this in review and you still did not give me my two dollars nor my, one more offer towards my bonus.
My ticket was reviewed, and it still did not give me my cash back nor my offer towards my bonus
I'm thankful for their amazing customer service because they will email me to let me know that there were items that I bought but didn't put on my ibotta shopping list. So they give you 24 hours to claim those. They make it so easy!
I am pleased with my Ibotta app shopping experience. Easy to use and great savings.
Word of mouth was how I discovered Ibotta.
Just got.10 back from Walmart should of also purchased the Tyson products and nothing.
To earn cash back on profound purchase
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Customer service promptly solved my missing cash problem in 2 days. Nice work!
Not user friendly, and I don't care to write an entire paragraph about the app not being user friendly.
Good morning Deborah!
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Thank you again for your feedback and we hope you have a great day!
Saludos mi nombre es Damaris Diaz es respecto al reembolso de las costillas de cerdo compre dos paquetes rn el supermercado Pueblo y no me quizo cojer el barcode de dos paquetes de costills y lo entre manual y ta.Espero me ayuden con esta situacionmpoco
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
An offer was denied even though the product was on my receipt. I no longer have the item to scan the barcode. The chatbot was useless and I didn't get an option to talk to a real person. I finally figured out what to say to the chatbot in order to have the option to submit a ticket. So frustrating!
The chatbot feature needs some work. That whole part of the experience was frustrating. All I wanted was to talk to a real person or submit a ticket and I kept going in circles with the chatbot, trying to find the right keyword to get the option to submit a ticket.
Referral from a friend
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!