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Ibotta has a rating of 4.0 stars from 3,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I had an issue with a confusing expiration date on an item, and the Care Team was quick to resolve the problem. Efficient and understanding!
Ibotta saves me money every week!
Long wait times to get help with ibotta making errors and not giving me credit towards money makers for the items I redeem cash back for. They advertise these big nice bonuses and then they won't give you credit for what you bought to get the bonus. Especially when you order online thru their app, then when you get your cash back they don't give you credit for the items that you bought so you lose the money makers. They basically claim that you can get some money, then when you buy what you need to make the money, then they don't give you credit and won't even answer in a timely manner so that the bonuses you work towards expire. Then they claim they can't do anything. I do not recommend online ordering with them if you want to get a bonus because their system doesn't work right.
Slow and they want to protect ibotta from having to give money rather than caring for customers and doing what’s right by them
I thought they were legit but I could be wrong seeing as I often have to beg to get credit for things that should have automatically worked.
I love ibota. Fast pay. Easy to use. Just need to get used to it then its real easy.Thanks to you all.
Good reviews easy to use also.
Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2
I do not like the new upgraded app. You have to search for all the product you want on the app through all the other stuff you dont. Where as the old way it made a list.
Fun way to earn extra money
Thank you for your honest feedback! We understand your frustration about the Ibotta app’s new look. These new features will help you find all of the best content while providing a personalized experience. Tap the retailer from your favorites bar to browse or add in-store or online offers to Your list, and even purchase gift cards. To locate your added offers within Your list, please follow the instructions below:
• From a retailer within the app, click on the list icon found on the bottom right-hand side of the page
• Within Your list, explore your added offers for that retailer sorted by offer category
We are committed to providing our Savers with a great experience. In response, I have documented your feedback to share with our team. Thank you for saving with Ibotta. Have a nice day!
I love that is attached to stores I frequent and can catch purchases I made and forgot to clip. And giving time to correct that to earn cash back.
Cash back and bonuses
Allows to you earn for things you already buy& it's the best app
Very professional
To earn extra money while buying things I use daily
At least 90%+ not available at Walmart.
Unknown Brands.
Fake meat doesn't sell much
Recommended by sister.
Takes about a year to hit 100.000 points.
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!
I love, love, love Ibotta! Have had lots of great deals and got to try new (or products I normally wouldn't purchase) for free or low cost. The support team has been excellent in helping solve any issues but rarely have any issues especially when compared to other rebate apps. Highly recommend Ibotta for those who want to save money on grocery and household goods.
I had an issue with my Walmart receipt not being picked up thru Ibotta and the help I received by customer service was excellent. It took some back and forth thru emails. But it was handled properly and within a matter of two days once I completed my info to them.
I am a mother to 5 and always tried to be fair to all of my children. I think it's an important quality and I appreciate that about ibotta. I have recently reached out due to not getting something that was owed to me and they fixed it. I really love ibotta and use it nearly everyday even if it's something small. Thank you for being honest and fair!
I think Ibotta is wonderful. It allows me to afford groceries / household goods, as all prices are getting so expensive. I have found that having patience helps a great deal too. Sometimes it misses adding my points for offers that I purchased, & after uploading my receipts, they don't always show up right away, but after contacting Customer Service, they have always made it right for me! ****
Products used:
Groceries & household goods
They have the best range of rebate offers. The turn around is usually very fast.
And in the few instances something goes awry, their customer support is second to none of any of the rebate apps out there.
I recommend it whole heartedly!
It's always great. You select, you purchase and ibotta gives you money
I don't remember, I guess because it sounded like a winner.
I was notified of 2 items that qualified for cash
That I had missed. And explicite direction how to go about receiving the cash reward.
Easy to use and always a big selection of items.
Fast, quick, and knowledgeable resolution. Fixed problem almost immediately...thank you to Ibotta Customer Service Squad!
Great to get rewarded for shopping. I use my rewards for gas when we go on vacations.
Gave me my credit that was owed.
At first to see what it was like. Now I use it for most of my shopping.
I just bought 2 Busch light beer and only got $3.00 credit for 1
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Often misses offers and you have to contact Customers Support
They fix the problem but shouldn't have to contact them so often
It's available
We appreciate your feedback! We have already contacted you directly and are excited to help you. Please take a moment to review your messages, and if you require any more assistance, please don't hesitate to get in touch. Thank you for reaching out!
I am very grateful to the person who helped me with one of my bonuses, he was so kind and resolved very quickly
This is my favorite App and I can say that because I have never been disappointed with the selection of product offer in the gallery and bonuses. I loved that I can get all my organic stuff and some veggies when available. The money I have saved is outstanding. Please give ibotta app a try and I can assure you, it will be one of the best decision you've have made. Thanks
A very knowledgeable and outstanding Customer service Team. The quick respond to my issue also makes the team extraordinary and great. Thanks
I was given a request to try Ibotta in 2016 and love how easy and great it made my shopping experience. This is still and will always be my number one app. Thanks
This app is the best app I've ever installed in my phone. The staff are awesome, customer service are outstanding!
Fast getting rewards.getting money for buying certain products, buying gift cards
I choose ibotta, for the convenience and fast service of getting cash back..
Super easy to sign up for and gives you tons of money back. I've gotten over $400 back just by using ibotta. They even remind you to check them. I love ibotta!
Don't really remember much, just that I was satisfied.
Heard about it.
I shopped through the app. They only gave me a Few dollars was suppose to get more when I contacted they took all my earnings away
They took all my earnings away
For 20% off
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It is so easy and fun to find great deals to get easy money back'
The money back for purchases.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!