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Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
My spouse accidentally discarded the in-store receipt, but Roxanne from the customer care team was easy to work with and manually processed an online receipt copy for us without trouble.
I had gotten the 2 pk Glade auto spray, and had checked to be sure it was the correct item. When I checked the Ibotta App it said it could not be credited. I put an inquiry in as to why, within a few hours Ted responded, said he looked into it, and credited my account. It was a very speedy process. That is great customer service! Not only that but Ted did an awesome job of making me felt like he cared about my concern and that he appreciated me, and treated me like a valued customer with a valid concern. Thanks again Ted!
I scanned my receipt and it did not count quantities correctly so had to scan items. After the receipt was processed, it reverted and did not count items correctly so I will now need to go in, click missing cash back, and scan all over again! Ibotta did me right and fixed it. Thank you!
It used to be easy and accurate
Contacted customer support over missing a rebate. They were helpful, professional and got my issue resolved quickly. Love ibotta and the care team. They're the best.
Having a large family and with everything being so expensive Ibotta is a great way to save money on food,detergent,personal hygiene,diapers almost on everything!great customer service thanks for your service
I bought an item that would not scan at the store so they entered it manually…because of this…I was unable to redeem my Ibotta cash back. I contacted Ibotta and explained the situation and sent a pic of my receipt… they added the money to my account.
I am missing cash back again. Items are not only clear on the receipt, but my scans were also approved. Now, there is no way to challenge the judgment. Do better.
I’ve tried to contact Ibotta, but there is no way to contact Ibotta.
I spoke to a team member about not being able to buy another phone, at the moment.That was the reason I wasn't uploading receipts. Ibotta seemed like they didnt carei. Ibotta should freeze people's accounts when they have a cellphone issues, not deduct their hard saved money. Theres a difference between not using Ibotta & not being able to upload receipts due to people's phones being old. You people are down right heartless!
The lady was nice but seemed like she didn’t care.
I choose Ibotta because, I saw a commercial, most of my friends use it too., After them seeing how I was treated they left the site
I've been using this app for years now and love it! It's things I buy regularly or sometimes inspire me to try something new and get cash back in the process the bogos are the best. The cash out to your bank is really fast or the gift cards are instant. Any time I've had trouble or didn't get cash back on an eligible item and had to message them, they are so quick to relpy and polite to help. So far I've gotten 500 in cash back using it over the years it's helped a lot and absolutely worth it
I was missing money back through Cash Wise/Ibotta and submitted a help ticket. Ibotta costumer service was top notch, and I got the missing money back in less than 48 hours after submitting the help ticket.
I have no problems getting my cash back when I shop at Walmart. But when I shop at Dollar General it is always a problem. I have linked Dollar General and it has never worked. There should be an option to submit the receipt for Dollar General.
Still waiting on money back fro Dollar General purchase I made.
My daughter uses it and got me connected.
Have never had any issues getting missing money from the care Team.
I am missing cash back, but the offers are no longer there. I have tickets in. Not happy at this mom. I had my initial cash back approved- but missing offers. Sent and scanned what was missing. All of a sudden, the receipt could not be read and cash back was taken away. I put in a ticket, rescanned receipt- two offers were gone so I added to my ticket. Now, the cash back is wrong, I did not get my Midweek Moneymaker bonus of $5 AND I still cannot add and scan the offers missing.
Not good at all. still waiting
Ibotta has been so great for earn so much money on things.I'm gonna purchase anyways and I've always had such great customer service with the ibotta team members.I will continue be a part of ibotta.
After downloading Ibotta back in 2018 it's been an app I've regularly earned cash back through. A couple minutes of searching the coupon library before or after grocery shopping has earned enough to withdraw within 2-3 months. As the years have gone on it's only gotten easier and more intuitive to redeem receipts, earn bonuses, and claim cash back on online purchases.
I've tried other apps in this genre, but none provided the same value as Ibotta. If you're interested in saving a few bucks with mere minutes of effort give it a download.
If you happen to run into any issues their expert customer support staff will help find a solution to your query in no time.
Anytime I ever have an issue with a transaction. The Ibotta customer service team has always been able to assist in a timely manner. Thanks again for all you do
I was sent a three question questionnaire about the Olympics that would give me a $3 bonus...if answered correctly...I answered all three questions correctly and was promised the $3. But it never came...so that's why I needed to contact customer service...and awhile later it was corrected...Thank you... IBOTTA!
I luvv using ibotta. Its so soothing knowing you could earn cash back for just shopping for your everyday essentials. The extra money helps with bills & food
everyone is super understanding, nice, & actually investigate thoroughly for any situation.
It was easy to use & a great overall app
One of my offers wasn't working correctly. When I tried to use the chat it wasn't any help and just made me more irritated. I wish there was an easier way to contact customer service.
It was very irritating using the chat with an automated bot and it wasn't helpful at all.
I love Ibotta. It's an easy way to coupon and save money. When you use coupons you don't necessarily see the money you saved. But when it's in account it's awesome. Withdraw and you as you wish and that is just wonderful. I love using the savings on items I might not have purchased otherwise
It looks like a great idea and it was
To begin I enjoy the the ability to earn cash back especially since I don't like to use credit cards; also the customer service is immaculate fast response times and no frills. Helpful concise and straight to the point.
Does not count items separately even when it is clearly stated that the bonus is counting for each product even if same. No answer to emails or applying owed to account. I'm not the only one complaining about this so it seems to be on purpose which really is just awful & just another example of a company doing everything to put one over on their customers.
The receipt is never read anymore. I haven't had it scan correctly in months which means I've got to scan each thing in - a complete waste of my time and yet another example of a company which lets the customer do extra work so that they don't have to fix their issues. Used to be good - now another company trying to put one over on the very people who are the reason they have a job.
Slow to answer and does not give money owed.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
EVERY receipt that I've submitted in the last few months is read incorrectly and misses cash back. I then have to submit it again. It's annoying, a waste of my time
As an example today, both CLEAR receipts I submitted were wrong. How wrong? ELEVEN DOLLARS WRONG.
Every receipt I've issued in the past few months has had issues. Your AI responses are ALWAYS wrong, necessitating me having to spend more of my time (you are not a charity and you're making money off me correcting your crappy service). I'm spending way too much time
ONLY reason is that you pay to PayPal. That's it. I use other cash back apps the majority of the time now and don't have any of the issues I have with you
The past 2 weeks ive made ny walmart delivery order im having an issue gdtting my cash back last week i summited my ticket and got my cash back within minutes however this week it seems to be an issue a day later and still nothing and the custoner service dont seem as friendly as they once were i been using the app for years and have never really had a problem hopefully they can fix the issues so i can continue to enjoy the app
NOT VERY SATIFIED THIS TIME
Because ive always loved this app with how smoothly and easily it is getting cash back on these items that are essential for us to have
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is a great way to earn extra money for what we do almost everyday & that's SHOPPING! If there was ever a time when I had an issue with ANYTHING, they always go above and beyond to fix my problem OR they make sure I am satisfied with how they solve my issue! Have been using app for awhile and have already cashed in around $250 to put into my PayPal account. EVERYONE SHOULD TRY IT!
The last 2 times I have shopped in store at Frys, App tells me I don't match or they can't read the receipt. I have had to do this so many times. It's why I used enthusiastically in the beginning. Then having to try and reach a real person via email because the BOTS are worthless as is the camera for the receipts, evidenced by them not being able to read. The last time I thought I would make it easy by having the store do ONE receipt for the items with ibotta cash back. NOPE, still didn't work. It denied the $3.00 for laundry soap stating it didn't match. Well I'm looking at the photo and description of product and it's exactly the same.
Took way too many emails. Then a branch new person came on board and basically acted like he was the first one to respond to me. I blew up on that person and told them I wanted the original person back. The next email they added my cash back. The receipt I scanned and emailed to the CS person was just as legible as the one I scanned through the app (was told illegible).
This company has too many problems and should consider a CS phone line with reps. NOBODY I know likes dealing the AI BOTS...
It sounded like a great way help ease my grocery costs. But it's becoming too stressful and taking up way more of my time which is more valuable than grocery savings. I also am waiting for a bunch of cash back for online Chewy orders. One is W
WAY past the 90 days. Linking to a store should make this a no brainer, so do not understand why they take 90 days, or actually however long they want. I think doesn't have the cash to give to customers and this app will end up going backrupt.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
On August 9, I had some great coupons for my online grocery order. Four days after shopping, I had not received a notice of cash back. When I used the troubleshooting, I guess it was a chat, the only direction I got was that I would have to unlink then relink my Walmart account to get the app working again. I had $5 worth of coupons that I just didn't get. The only receipt I had was the online receipt from Walmart, and apparently that barcode doesn't work to use the redeem button on the Ibotta app.
I would have liked some resolution as to how to claim my coupons from the missing order.
Referred by a friend
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Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!