Ibotta

I love Ibotta! I get cash back on things I would have purchased anyway. I have had a couple small glitzes which their care team resolved quickly and makes me happy.

An offer would not submit saying not valid on online purchase. I purchased in store. I sent screenshots and my receipt and explained the problem. They fixed it and paid me exactly what was due.

My weekend warrior receipt not attaching to my account. I spent time put it in manually and it keeps saying not found. I'm not understanding what is happening

No response from anyone as of today. Now I have missed out on rewards.

More commonly used foods types. Nit so much with buy two and some use products by can't afford two at one time.

Would like more name brand items or store specific items. A lot of items listed in all categories are not found in our local stores in Indiana.

Very good, it help us save. It's like having a savings account.

Missing cash back - resubmitted info & resolved within 2 hours.

Quick response to my request and resolved within hours.

Love the site, been on for years, other apps come&go, become lame with poor offerings but ibotta stays relevant.

Minor issues, your people always made things right.

I have interfaced a few times with Ibotta. Most recent is getting my money from them. They assured me that they will have a program in place for getting my money.

Love everything. The only change I would like to see is when going through Ibotta to Walmart there is no way to check in and let them know you are coming to pickup your order.

I linked my Walmart account with Ibotta. Worst mistake ever. I miss out on 50% or more of my money back from Ibotta.

I'm glad you catch any missed item so I can get cash back! Thanks so much!

I have been using ibotta for about a year and have got back over two hundred dollars on products I get for my family and I give my older kids stuff I get for free or under 10 dollars this is a great place to get cash back and NEVER HAVE I HAD ANT PROBLEMS GETTING MY CASH BACK

Shopped at County Martket. My card is linked to my account. I made purchase yesterday and am not able to submit my receipt. I have not yet gotten my money.

I help my senior citizen mom with her account because she is not good with technology. She doesn't really use it. We have the same first and last name and live at the same address. I was also trying to open one for my father. Instead of doing it on their computer or phone. I did it on mine since we were out shopping. Well, apparently you can't do that. Fine, I have tried explaining this over and over again. My mother and I have offered to send in IDs that we have the same address and name. We have asked for confirmation on how to proceed if we open accts on their own devices. We just keep getting robots sending us the terms for Ibotta. I get your terms. But, lets face it. Ibotta disciminates against disabled and elderly people that have a hard time getting to the store. They make it hard to use their system for pick up orders and delivery. But, when you are being upfront about the mistake and offering evidence to show how the mistake was made. No one wants to even take a look. Shame on Ibotta. I brought this up in the begininng of opening my acct since I have health issues also. But, ibotta doesn't care.

I really like it cause i get my savings right away and if am missing any offers that i missed checking it will let me know and it will add it. I appreciate that, cause every penny counts.

Very prompt and explains very well what i need to do.

I love getting the rebates back from the products, it beats using coupons sometimes.

Customer service is always quick to respond.

I use ibotta regularly and shopped as I normally did. This one peticular store does the submitting of the receipt and offer so I expected the refund to show up in my account. They then sent an email saying I missed the cash offer to go onto the app and resubmit the offer, even though there is no way to the customer to submit the receipt. I then replied to the email to which they asked for a picture of the receipt, that they had already received and a picture of the offer. They denied to pay it saying:

There are a few reasons why your Ibotta cash back might not have gone through:
Your purchase was made at a 3rd party retailer instead of Food Lion.
You may have used discounts or promotions not provided by Ibotta during your purchase.
Other discount apps or websites running in the background might have interfered with the Ibotta and retailer connection.
The Ibotta link may have expired before your purchase was completed.

None of these applied. They wouldn't give me a straight answer and stopped responding to my emails. Nice way to treat a long time customer.
UPDATE: They added the money to my account. Why didn't they do that in the first place?

I should have $3.00 from a chicken enchilada meal. I don't have the bar code anymore but it is on my receipt!

Not very helpful. Take to long to respond or address issues

Most if the time I feel like it's hard to contact help without going through things that may not pertain to my situation.
I have earned a good amount of cash back, so I will continue to use.

Once I go thorough the form, that doesn’t always address my concern, the representatives usually solve the problem and are helpful.

Extremely fast, super nice, and they get things done. Maybe the best customer service I've ever dealt with.

The app is very user friendly, just make sure you click the items before submitting the receipt.

Thought I would get money with $5 turns out need $ 20 before benefit. Not that big of a consumer just a guy on disability trying to save money.