• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.7%
Positive
1,917
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,759)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user florenciav5
1 review
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

I am disappointed with this application because I do not want to give me all my renewal and it is not the first time, when I make a big purchase of cosmetics I always lack my renewal

Reason I chose this business:

Because they put good offers but lately I'm not liking it anymore

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user shannons1624
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I was missing cash back and everyone was so helpful and kind! Thank you!

Thumbnail of user janed1385
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

I had a slight delay in my credit but Ibotta responded quickly to my complete satisfaction. I love using Ibotta!

Thumbnail of user sandrac3069
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I enjoy using ibotta because it is like using coupons but easier. There are very few coupons now and most of them do not apply to me.

Reason I chose this business:

It is fun, and you learn about new products.

Thumbnail of user suel753
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Same products listed all the time. No new products.

Reason I chose this business:

Save money.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thank you for your feedback, and we're sorry our offers have not fulfilled your needs! We're continually partnering with additional brands to release new offers, and we encourage you to stay tuned! Here are instructions for getting your favorite brands on board with Ibotta: http://bit.ly/IBAddFavorite. Thanks again for leaving an honest review!

Thumbnail of user stephanyr24
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I have earned a lot of savings over the years! If I have had any issues, they were quick to respond and correct the mistake.

Thumbnail of user karend2977
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Generally I like the Ibotta app, but having to ask about missing cash back is a pain.

I haven’t heard back yet, but in the past it’s been a positive experience.

Reason I chose this business:

I like the cash back incentive to try new products.

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user celiaj50
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Typical application bugs but the customer service team makes it right.

Thumbnail of user melissab3421
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Sometimes the app doesn't recognize things that it should, but the Ibotta team has always resolved my concern!

Thumbnail of user jessicag2447
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Te ayuda a ahorrar y el servicio al cliente está increíble responden muy rápido y resuelven rapido cualquier inconveniente despejando tus dudas.

Thumbnail of user suep648
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

I have been using Ibotta for a few years without any issues total Earnings around $400 I will definitely continue to use the app, also referred a few people with no issues.

Reason I chose this business:

I chose Ibotta because I can earn a little extra money for myself.

Thumbnail of user rauls220
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

It is very rewarding...and savings and savings...savings... savings and more savings...!

very good.

Service
Thumbnail of user kurts440
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I've not Been with Ibotta very long but it has been difficult for me to submit my Kroger Recipes. Is there anyway to hook my Kroger card into Ibotta like my cvs card is I believe

Reason I chose this business:

My Daughter and her boyfriend suggested it

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your review! We have sent you a message directly to help resolve this issue. Please check your messages and let us know if there is anything more we can do to assist you. Thanks again!

Thumbnail of user dennya28
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Persil laundry detergent 100 oz. Not had any problem except for the past couple of weeks.

Reason I chose this business:

Thru a friend's suggestion.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Thumbnail of user richh310
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Lifetime earning $1053.00! Been a member since 2016 I think. You got to work at it but cash back on the things you buy anyway? Why not! Great deal.

Usually by email but always get my ? Answered.

Reason I chose this business:

Easy to use and navigate.

Service
Thumbnail of user nanb89
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

I keep trying but have little luck getting receipts to show up on Ibotta. I have tried since December and this is first one for almost 2 months. At least 10+ and Ibotta couldn't read them.

Reason I chose this business:

My daughter

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hi Nan! We have sent you a private message regarding this issue. Please let us know if you have any additional questions.
Thank you for your review, have a great day!

Thumbnail of user marias3723
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Ibotta teda el rembolso muy pronto y puedes usar una tarjeta de regalo al instante

Me resolvieron el problema muy pronto

Reason I chose this business:

Porque tengo ganancias al instante

Service
Thumbnail of user kima1040
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

Anytime I email the care team they take care of it swiftly which is much appreciated. Thank you, Kim.

They always take care of the problem quickly, which is great.. thank you Kim

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user norman149
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

So far it is very good,I recommend it to all my family & friends

Reason I chose this business:

Because I want to save and earn

Thumbnail of user jamesh7830
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Keep up the good work!... Thankyou! Thankyou! Thankyou!

Reason I chose this business:

Cuz you guys are awesome!

Thumbnail of user cindyp23
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

I'm excited to start earning more money from my receipts ‼

Reason I chose this business:

To earn money 💰 from my purchases ‼️

Thumbnail of user macheled1
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

Sometimes miserable to go thru the process of getting help in missing cash back

I don’t want to type info to a robotic customer service.

Reason I chose this business:

My friend encouraged me to use this app

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Thumbnail of user crystals133
1 review
10 helpful votes
  • Send Message
August 23rd, 2019

Withdrawing cash can feel like pulling teeth. Especially when you're finally ready to redeem the cash for a specific reason and it doesn't work! Also, check the privacy section, they will automatically sell your information if you don't change it!

Thumbnail of user cherylm1354
1 review
0 helpful votes
  • Send Message
February 11th, 2022

They no longer are partnered with Meijer (wish they would bring it back) But Walmart has easy pick up ordering. You need to make sure you have the right quantity and sizes, otherwise don't be afraid to submit a ticket. Very helpful around the holidays to get meals cheaper.

Service
Value
Thumbnail of user amib33
1 review
0 helpful votes
  • Send Message
July 18th, 2022

Just used for the first time. Seems to be rather user friendly. Earned over 13.00 first trip to grocery store. Nothing purchased was off my normal list. Looks like all my coupons will be in one place. Can scan every item to see if a deal is available than select to your list, checkout, scan your receipt and all done. Was at Walmart, do not have loyalty card as cost does not save me enough. Interested to see how my Food Lion Card works next week.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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