• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.7%
Positive
1,918
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,760)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user evap42
2 reviews
10 helpful votes
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August 7th, 2018

I've been trying for weeks now to redeem my earnings. Never had problem before, but now I get an error message that phone verification failed!? Even writing customer service, reading the FAQ and follow the instructions I haven't been able to get my money. It's starting to feel like a big SCAM. So sad that you cannot find any honest, caring people anymore that take pride in their job and are willing to help you. :(

Thumbnail of user brendap191
1 review
5 helpful votes
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August 29th, 2019

Stop don't waste your time working with this rebate app. When it comes time to withdraw your money there will always be a reasons they delay payment. Anything from need to verifying your email to phone numbers to your logged with your phone and ipad. There is no customer service phone number. They will only communicate via emails and are very slow doing that. Often they will clear your account for no reason and just not give you credits due. The latest stall for payments is needing to verify your phone number you have already verified. I'm done with them. No more of my time wasted. Clearly they are collecting advertising $s from these company but not paying out. Cash flow issues

Thumbnail of user cathyr129
1 review
4 helpful votes
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November 20th, 2018

It was great when I first signed up, tons of rebates on items I actually buy regularly. After the second time I cashed out at the $20 minimum each time, the rebate amounts were drastically lower, and rebates no longer existed for things I buy. It's all off-brand stuff or lots of packaged processed foods. They're getting a ton of user/demographic data from users of the app -- I guess the least they could do is make it worthwhile?

As soon as I'm done with this review, I'm deleting it.

Thumbnail of user angelaz445
1 review
0 helpful votes
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December 1st, 2021

This app is amazing, especially right now during this crazy inflation we are living through! I love how you can just submit your receipt at the end of your shopping experience and watch the savings drop!

Thumbnail of user lisar2836
1 review
0 helpful votes
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December 26th, 2022

This app is 100% worth a try! It's great deals and fun. The bonuses and seasonal promotions keep it entertaining and exciting. There are so many incentives. The more u use it the better special bonuses appear. If u save up ur rewards I become a member of different tier level club which in my opinion opens up for better offers. I've noticed the more I've redeemed certain things the more relative my bonus offers to my shopping style. Like they're personalizing it just for u. Makes me feel special and appreciated. U can cash out after 20 in real cash to ur checking account or choose from many different types of gift cards. U don't regret trying this app I promise.

Thumbnail of user rachelc1191
1 review
0 helpful votes
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October 19th, 2022

Years ago when I had my first child I really needed extra cash. I tried all the "cash back" kind of apps. I would have 5 or so going all at once, trying to get any savings I could. After 7 years, ibotta is the only one that has stuck. I'm by far not the biggest user, I only use the offers on things/ brands I already intended to buy, but I still get $100-200 back in a year. I tend to use it as my own little personal spending account, or to help out at Christmas. I highly recommend ibotta.

Tip for consumers:
Just be consistent when you shop and the cash will build up little by little.

Products used:
This is a cash back app, ibotta

Service
Value
Thumbnail of user sarahis2
2 reviews
0 helpful votes
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December 6th, 2018

I have withdrawn my money from ibotta twice for about $30 a pop, other than having a complicated process to redeem your money (I use venmo), it seems legit. However when I've done large purchases and redeemed over $10 on a receipt it will sometimes be pending for a lot longer than it should - I think this is where the fraud claims come in. I've never been locked out of my account but I don't know if it would if I really started buying all of my things 100% through ibotta. So my advice, if you're going to do it, take it out quick and don't try to outsmart the system

Thumbnail of user ezraw8
5 reviews
16 helpful votes
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July 30th, 2019

I've read a bunch of negative reviews and I've literally had the opposite experience. I use the app at Kroger, Walmart, Target, and on Amazon and have had good experiences, even when their are hiccups. Most recently my Kroger loyalty card was connected, after years of submitting receipts by photo. On 2 occasions the loyalty card didn't credit the account for 5 Almond Breeze Banana Flavored Milk at $1 per purchase and I simply clicked the dispute button and informed customer service. Within a day or 2 they emailed back and the credit was applied. The only issue, at least for me, is that a lot of the items on the app I don't purchase, but when I do, it's convenient. I also just cashed out and got an amazon gift card and had the code in my mailbox within minutes of cashing out. I've had all positive interactions with ibotta and would recommend them if you want to earn a little bit of cash on your regular shopping.

Thumbnail of user bonnin1
2 reviews
5 helpful votes
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September 13th, 2021

I love Ibotta, I've been using it for almost a year and it's saved me over 350.00! For the most part it works very well, but a few times I had to contact the customer service for help and they have always responded quickly. I have also used for online shopping and it worked out great, better than Rakuten for sure. I highly recommend Ibotta.

Service
Value
Thumbnail of user jrollings2001
1 review
0 helpful votes
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July 7th, 2023

I didn't realize I even had cash on ibotta till I got an email saying they were taking 3.99 for inactivity. It would have been nice to have gotten a warning. I looked in my account and they've taken from me several times. You feel robbed. We work hard to scan receipts for them to just take it back. They should warn you before hand.

Thumbnail of user pamy2
1 review
20 helpful votes
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September 21st, 2017

To the lone 4 star review... Did you work for ibotta? How do you feel about it now? They are terrible. They have thousands of complaints actively per their Director of Customer Support. This is apparently the consumers problem not his, though. Your rebates will disappear right after you buy a product and then you will have to prove it was active. Good luck. I quit that site awhile ago. Grocery stores have better reliability and know how to fix a problem. They don't blame the customer for the store's errors. Move along, Ibotta's days of glory have left with your money in their pockets.

Thumbnail of user tamib122
1 review
7 helpful votes
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July 15th, 2021

When I first signed up it was pretty good. I live in a small town where the grocery store and Walmart are the only ones that I can use unless I go on vacation somewhere larger where there's more chances to use it. Twice twice now I've gotten a notification that I earned five dollars and both times they have not credited my account and when I write to customer service it's just a big challenge to get them to understand what I'm saying, even when I send them a screenshot of what I'm talking about. I finally remembered to use it for one of my last Amazon orders, of which I've had many and then they send me a screenshot saying I earned five dollars but they never put it in my account! Every time I shop at Walmart or the grocery store which is quite often there's never anything that qualifies the only thing that works is the "any item" and then you might get five cents for that. Very frustrating and not conducive to small town living.

Service
Value
Thumbnail of user monikag60
1 review
0 helpful votes
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March 3rd, 2022

I have been using Ibotta since 2016. I've been using Ibotta twice as much in the last two years as I have in the prior four due to inflation especially since the pandemic. Both my husband and I are retired. And we basically coordinate our food budget on what is offered at Ibotta which has offered so many incredible rebates and bonuses it truly has enabled us to match store sales with Ibotta offers and making our food budget remain the same while even enabling a little stockpile of a few extra K-pods. This was our purchase yesterday. Gevalia and Maxwell House had a $2.00 rebate. Harris Teeter had them on sale for 4.99. So we got six boxes of magic beans of awesomness for 2.99 per box! That way we can pay for the sky rocketing gas prices to get to the store. No vacation for us this year. Let's go Brandon!

Tip for consumers:
I've made it a hobby to save money and not skip on quality. I am so thankful for Ibotta you just cannot imagine. Their customer service is second to none.

Products used:
Coffee

Service
Value
Quality
Thumbnail of user fallonm1
1 review
2 helpful votes
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November 14th, 2018

This app is a complete waste of time. They lock your account therefore, you cannot withdraw or get a gift card. After weeks of requests they claim to unlock it through email; it's still locked. Beware! Waste of time and effort.

Thumbnail of user lindab190
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Ibotta allows me to save money on products I buy normally and new products I can try at a reduced price.

Once in a while the machine AI fails. Then the actual people review the issue, mostly in a timely manner, dear ibotta, real people make the difference, keep them employed.

Reason I chose this business:

I chose ibotta because it is easy and I can scan items before I buy them to be sure they meet the offer. Most times they are accurate.

Service
Thumbnail of user karenc670
1 review
4 helpful votes
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March 21st, 2019

This app is not hard to use, but be advised that getting your rebates may take longer than the "24 hours" I was quoted when I bought a gift card with my rebates. In the end it took me 2 weeks. But it is a free app, and if you link your rewards cards at places like Kroger or Meijer, it's pretty easy to use, just don't expect the huge rewards some have reported. I earned 50 bucks in two months, enough to get a decent Amazon gift card. Customer service can be spotty, so you have to be patient.

Thumbnail of user mc1057
1 review
8 helpful votes
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June 15th, 2021

Was ready to redeem my measly $20 after over a year of submitting receipts. In order to redeem, you're required to submit all this proof that it's really you and then you $20 somehow just disappears from your account! Ridiculous! Never again will I deal with this site. Fetch is much easier to navigate & submit receipts and points are automatically given- wonderful, esp after struggling with Ibotta for nothing!

Service
Value
Thumbnail of user devonf41
1 review
0 helpful votes
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June 14th, 2021

I love Ibotta! It's easy to use and gives me money back on items I'm already buying anyway. It's like playing a game to see what deals you can get but actually pays out real money! I've just hit the $500 mark and won't be stopping anytime soon. I also like it because I learn about new products and have found some great items/brands because of the suggestions. Give it a try—what've you got to lose?

Thumbnail of user alicias424
1 review
0 helpful votes
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November 6th, 2021

I've gotten free food for back to school specials and we get the free thanksgiving meals every year. It's great, especially when money is tight.
I've made $100 cash back, without any real effort.
My only complaint is if you stop using it for a period of time then they deduct a small amount of money and it will take longer to build up your balance again.

Service
Value
Thumbnail of user kathieb99
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

It took 4 days for the "any liquor store" rebates. It has never taken this long before. I'm disappointed

Reason I chose this business:

-for the rebates

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user thoms17
1 review
11 helpful votes
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March 13th, 2017

I used the app for about 4 or 5 months. During this time, my phone number got changed and trying to get them to understand this through customer service was a nightmare. I had built up almost $50 and was trying to cash in, but I could get no where with their tech team. Finally, they locked my account with some crazy story accusing me of using multiple accounts and cheating on the app. Total crap

Thumbnail of user lindad514
1 review
8 helpful votes
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March 2nd, 2019

After slowly building a balance on Ibotta and getting close to the $20 amount required to redeem your earnings I became ill. No grocery shopping, didn't bother with emails, etc for 6 months- that sick. When I finally got online and checked my Ibotta account there was nothing in it! They drained it with service charges until it was empty... all that work for nothing. Everyone I knew, when I recommended Ibotta to them, said "It's not worth it and I've never gotten anything from them". Now I see why they say that.

Thumbnail of user kellys1194
1 review
2 helpful votes
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July 26th, 2021

I absolutely love using Ibotta. At first it took me a try or 2 to get the hang of it but when i finally realized how easy it was to use i was very happy! You also get stores/items a lot that qualifies for money just by purchasing any item in the store. Called "any item". I love using it to shop online as well. Logging into website and purchasing you can get cash back with certain retailers and/or free monthly trials etc..

Thumbnail of user judiths826
1 review
0 helpful votes
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November 17th, 2021

Just getting started with my Ibotta experience! So far it's been great! Who doesn't like immediate rewards on the sometimes unpleasant chore of grocery shopping. My only suggestion is I would like to see more everyday grocery items, the basics! Not everyone is in to all that new fangled healthy stuff. But so far I'm loving it!

Service
Value
Thumbnail of user fucky177
1 review
4 helpful votes
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February 25th, 2021

This app is trash. Doesn't give you clear instructions nor any helpful tips. Plus every time I shop my receipts are usually long and this stupid app can't get any easier. Thanks for wasting my 10 mins of life thinking I was gonna save money.

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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