Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I joined ibotta 10 days ago, and I've earned $24.50 cashback already. It's easy to figure out and works well most of the time. I've mostly just shopped like I usually do, and then submit the receipts that include a purchase from the offers, but I have noticed that if I invested a little more time into this, that I'd get some items at an extremely reduced price, or even free sometimes. You have to earn $20+ in order to withdraw your earnings to either an eGift card, a bank account, or a PayPal account.
Tip for consumers:
Remember to save all your receipts. Personally, I like to add all the offers to the stores that I know I'll be shopping at in the near future. Then I just shop like normal at the stores, and take a picture of the receipts. There's usually at least one item that will earn cashback. But that's just how I like to do it. You could also do your shopping, and then just add the offers that match the products you purchased.
Products used:
You don't purchase products from ibotta. They give you cash back from purchases you make at participating retailers. They also have deals for online shopping.
I will never use this app again its a big rip off they allow you to make purchases and then don't give you a pay out.
A friend reccommened
They deactivated my account for no reason and I've emailed them twice and they refuse to give me a straight answer on what I did wrong. I have not even scanned a code yet or used the app. Horrible customer service.
Pretty sure they make items pens longer so you can't beet bonus goals. For instance I ordered from shipt on 2/6,2/10, and 2/17. The 2/10 cleared within a week but the others are still sitting there. I'm going to start contacting the companies that are on Ibotta and returning things I only bought because I was getting a rebate. They also won't respond to emails.
Tip for consumers:
Don’t
As a NASA Systems Engineer, I advise everyone to not use ibotta. After you give them your spending habits, they will steal your money and terminate your account. This is profound. 792 BBB Complaints. 1.7 / 5 on Trust Pilot. Low reviews in the app stores.
You will love them until it happens to you.
Do not sign up for this app they have 0 customer service, no phone number to call, no nothing but an email. I had nearly $40 in savings and they took it all without any explanation. My account has been permanently deleted just off of their say so. WORST APP EVER
I loved this app and had almost $75 saved up in my account when I randomly received an email my account was deactivated and all my friends who I referred received the same email. There was not a single violation of the policy on any of our parts. Reading the other reviews I think they do this before actually paying out people. It's sad saving all receipts and submitting them getting excited to save money for it all to mean nothing.
My daughter referred this app to me. Said to give it a try, I would get money back. I was skeptical, so I downloaded it, went through the list of products checking what I use or might. It has amazed me the money I'm getting back. Just for something I do every week. Being able to redeem the cash as I want is a big plus too. Have referred it to my friends.
I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app
Products used:
app
-Be sure to keep any emails from any companies you purchase from with Ibotta. They WILL lose your order and if you do not have an email sent 60 days ago when you made the purchase you will be out of luck. They will not accept any other proof or order, including tracking numbers, order numbers, or receipt of purchase.
-Customer service is slow and unhelpful. They will throw incorrect answers at you until you let one stick. I was told everything from "you have multiple accounts" to "you didn't click the link through our site".
-Consider screen recording your purchase as proof if you really want your money back, they hate to pay out!
I buy mostly whole foods, store brands and fresh foods. There is very little cash back for people like me. If I wanted to buy prepackaged frozen crap I'd double my food bill and maybe get $10 back every month. It would still be a losing proposition. It's a waste of my time to submit a 10 cent "any receipt" just to have the system reject the receipt. If you're rich and want to pretend you're saving money this ap is for you.
Ibotta has really gone down hill over the last year. Part of their Schtick is connecting you grocery loyalty card so the rebates register automatically. It worked great for about 6 months and then not at all. Contacting customer support is a joke. They send you some canned response that does not address the issue. It is frustrating and takes forever to resolve if it gets resolved at all. This app is not worth the frustration and hassle.
When I first started Ibotta over 2 years ago it was GREAT! They gave you money back for produce, milk, every day items. Then they started removing every day items and just started giving money back on new items the manufacturers wants you to try, just like coupons. To me these things are a waste of money. I kept the app because they would still give you 25 cents back on any item. Today I noticed that they only give you 10 cents back on any item. Once I get up to $20 earned I'm cashing out and deleting the app. It's not worth the time and effort anymore.
I'm not sure why people don't like this app. I love it. And I have contacted customer service with little effort. And they solved whatever my issue was. Just check on the list of items for the store you are at. Buy 1 of the items and you get rebates(money) back. Money back on items you are already going to buy. Who doesn't like cash back?. I personally have bought a few items that I have never tried because it was cheaper to buy because of the rebate. I suggest this app to everyone. So try it I'm sure you will like it.
Tip for consumers:
Get a Paypal account.
Ibotta is a SCAM. Tried to withdraw my funds using a gift card (didn't work), so then I tried using paypal, and again, it did not work. Tried to get help through customer service (you can only email them), and no one responded to me. Do NOT use this app.
When I originally began using Ibotta unless I was buying alcohol it was more difficult to build up funds. Now with the connecting to online delivery making free money is so much faster & easier reporting. Just in the last 6 months I have cashed out $125 directly to my 401K I manage for our family. And as of this weeks shopping I'm already up to $50. Will continue using free money to build my investments. I highly recommend!
Tip for consumers:
Put the time in to make sure you have all the coupons you need before you shop.
Products used:
Yes and you should too.
This app is legit. Gets me to try all kinds of new things because I see deals on the app, sometimes even for a completely free item after cash back. The cash back adds up fast and is easy to redeem. Great app I highly recommend it.
Products used:
This company doesn't sell products, it gives cash back for a wide variety of products sold at a wide variety of retailers.
The program is easy to use, everything is simple! You can scan each ticket and see if it passes! You can also save up to 10% on online orders if you order through Ibotta! There are various challenges, bonuses for recommending friends! It's convenient that you can link the account of my favorite stores and it does everything automatically! I am 100% satisfied with the program and I will advertise it to my friends and acquaintances!
Tip for consumers:
don't think, download the app and save on your products right now
Products used:
Food,clothes,cosmetics,home stuff…
Excellent and fast response to my issue. Resolved right away. Great customer service!
Great customer service. Resolved my issues very quickly. Thank you
I save on every day items and donate to charity all because of Ibotta.
Nothing happened. No response.Mo
One of my son's friends posted her earnings on Facebook.
I love the Ibotta app. I love making money by scanning receipts! At first I didn't understand it and I thought I wasn't going to make any money but my friend had it too and when she figured stuff out, she would let me know how to do something. So it worked out good knowing someone else could help me with it!
I saw all the bad reviews, but thought I would give it a try anyway since it's a cool concept. I figured it was just very focused on specific things being done a certain way to get money back. I have learned my lesson though. I signed up and finished selecting my favorite stores as part of the set up. As soon as I finished set up I got a notice that my account was suspended for suspicious activity. I hadn't even done anything yet. I guess shopping at stop and shop is super suspicious. Who knew?
Cannot believe after uploading all my receipts from recent shopping trips and finally accumulating something in my balance to withdrawal my account is being flagged and they won't let me take my money out. I get an email back saying I need to provide information because my activity is suspicious. I'm sorry what!?! Spending a $#*!ton of money on products and food and using your app for what it's intended for to get a rebate back is suspicious then why have the app!?! Terrible customer service. It's basically become a scam.
Cashier made a mistake with my transaction but my ibotta representative went above and beyond to remedy the issue but giving me a courtesy credit
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.