• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user emmaf207
1 review
3 helpful votes
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September 13th, 2021

I've used the app for 2 years and have wrongfully been cheated out of offers. My friend will get different offers than me which is unfair the app is badly made and offers will randomly disappear or expire with no warning and only half the time they have a freebie section the other half it's missing. I once redeemed an offer that I saw in august for them to claim that it expired 5 months ago, wasting my money when it shouldn't even be on the app if it is expired

Service
Value
Returns
Quality
Thumbnail of user kahalaw
1 review
0 helpful votes
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December 11th, 2021

It's been years since I've used the Ibotta app. My daughter got me to download the app again and to start earning extra cash. It's super easy to navigate and a fun way to watch your account grow. Thank you Ibotta.

Tip for consumers:
Everyone

Products used:
Groceries

Thumbnail of user annn73
1 review
8 helpful votes
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August 23rd, 2019

I had over $25 in my account. When I went to withdraw it, they blocked my account stating that it was incorrect login. I made several attempts to change my account login, but they won't let me. Now, several months after, I decided to check it see if I could create a new account. To my surprise, my account was unlocked and the balance is now $0. They kept taking money out of my account for the time it was locked, claiming that about $3.99 per month was charged due to inactivity on account. Don't trust this app.

Thumbnail of user neilh109
1 review
2 helpful votes
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June 13th, 2019

Signed up for it, just to see what it was like. Scanning a receipt was too much of a hassle. I still had to hunt on a long list for that one item that was eligible.

Now I'm getting emails that they're going to charge me a $3.99 maintenance fee unless I start using the app again. Supposedly they'll keep doing this every month until my Ibotta account reaches $0. Shouldn't take too long. I never earned any savings to add to the account.

Thumbnail of user amyi592
1 review
0 helpful votes
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July 7th, 2022

I've had this app for a couple of years. Its aways been good to me. Even when I've forgotten the email I used and my account was shut down. I got a response same day and had my account back open with proper email. Then a few months later my phone got stolen and whomever stole it was trying to log into thier ibotta on my phone so my account got shut down. Once again I received a response same day and same day my account was fixed. I've only had 1 instance where something was not credited and same as before I received a response same day and issue was resolved the next day. This is a great app and you can show at so many places. I recommend

Service
Value
Thumbnail of user nancys2832
1 review
5 helpful votes
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May 23rd, 2022

Ibotta just took away $19.25 from my account with them. I also hadne received my last 2 transactions equalling $1.20 + $1.20.
Today's transactions would have added. 25 x 2 and. 50 x 2 however my account shows zero pending dollars.
Also, all of my history has been erased.
I've submitted receipts. I've done what they've asked each shopping trip.
I will no longer waste my time checking coupon boxes and dealing with this time wasting app.

Tip for consumers:
Just beware that you could loose any added up monies you took the time to earn.

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Value
Shipping
Returns
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Thumbnail of user julieh1326
1 review
0 helpful votes
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May 31st, 2021

I loved Ibotta until I racked up over $75 they won't allow me to cash out! Not to my bank or to PayPal! So I'm fairly concerned and won't be using this app any longer. Also I plan to report this to the BBB, it's been days since this issue occurred and no one has gotten back to me yet!

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Value
Quality
Thumbnail of user brendam347
1 review
6 helpful votes
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March 20th, 2019

Signed up amd completed 10 purchases within time frame made a special trip to the store to do this. $20 bonus was deposited in my account plus the cash back for coupons, next day $20 had disappeared. Sent email to ibotta 3 days later got a email back saying bonus wasnt completed in time frame. This app is a joke for sure dont waste your time.

Thumbnail of user kimberlyw1905
1 review
0 helpful votes
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July 2nd, 2022

This app has been so easy and worth every amount of effort it takes to use it. Ibotta is a team app that you along with your friends can earn extra money. Getting Cashback on purchases through Ibotta has helped tremendously when I've been in a pinch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelad188
1 review
2 helpful votes
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June 15th, 2018

Ive been using Ibotta for one month and already received $40 cash back. Thats awesome right? I love it. You dont always have to get the money on a gift card you can send it to PayPal or Venmo. Heres a referral code for you -> myyedke

Thumbnail of user janelleu7
1 review
0 helpful votes
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November 6th, 2021

While on my food shopping trip to Walmart I had the idea to help others so they could feel empowered and then help others. I took the time on my phone to show many people how to do the Ibotta app. I would love if Ibotta stipend me so I could walk around the stores and help people of all age brackets to use this app. I had fun and by making seem like an adventure or Hunt they enjoyed also. The older generation likes person to person hands on attention. I could really sell this app well for your company because, I Believe!

Thumbnail of user ibottai
1 review
20 helpful votes
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September 30th, 2020

Ibotta is just scamming users. They offer lucrative rebate offers, you purchases, submit, they credit you, and you complete bonuses within deadlines. Then before one can withdraw money it is all reversed, suddenly receipts have no offers, are not readable, not eligible, folded and all sorts of vague reasons. Cheating openly to scam users into purchasing stuff and then taking out money from user's accounts. I say a class action is waiting to happen

Thumbnail of user lindap551
1 review
6 helpful votes
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March 3rd, 2019

I downloaded app followed directions spent time scanning bar codes and receipt. Took too much time. Then several hours later received email that told me couldn't read date on receipt and to resubmit. Well I didn't save receipt threw it away after putting away groceries. What a waste of time. Removed app. Not worth my time. Scam.

Thumbnail of user michellem345
1 review
10 helpful votes
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October 31st, 2017

I was saving so much money and honestly didn't have a problem until the last update. Customer service is AWFUL. You get very generic replies and it takes up to 4 days to even get one of those. I run in To problems when I buy more than one of the same product. It says you can get up to 3 but if you buy more than one you won't get credit. Then you have to jump through hoops for weeks and half the time still do not receive all your credit. The sad thing is that when I scan my receipts it shows the proper credit but when they credit my account it is wrong because they do not credit for the multiple items. I have also had my account locked so now I just go ahead and transfer after 20 or 30 dollars accumulates. I am fighting right now to get a lost more than 10 dollars so I am done with Ibotta. It has turned in to such a rip off. Ill go back to coupons.

Thumbnail of user debbiew96
1 review
11 helpful votes
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May 1st, 2017

My daughter in college try's to earn extra money to help with costs. She opened an Ibotta account and it wouldn't work. So I, her mother was able to open one for her in my iPhone. I went to visit her, took her to buy groceries and had her try to access the account from her computer as I did not have my phone on me. She would have been able to collect $10.00. Ibotta shut the account down saying their rules were broken by opening the account on my phone. Funny they didn't mention it for months until she wa ready to get paid. From what I've read they are a scam. It's advertising and purchase tracking at its finest as scans go.

Thumbnail of user bg127
1 review
13 helpful votes
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January 31st, 2020

I almost never write reviews, but this App is just so awful, I just wanted to warn others. It is constantly not applying the credit for purchases and receipts. Whenever customer service is contacted, it would take about a week for them to reply, and they don't even end up helping or correcting issues. I mean, if you are not going to provide credits, then don't say you will provide them. It causes a lot of frustration and wasted time. If you have time on your hands, you can give it a try. Otherwise, don't even bother. The credits are usually pretty low too, so if your time is valuable, this app is probably not worth your time.

Thumbnail of user michelled1717
1 review
0 helpful votes
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January 12th, 2022

Wow, so at first, I was really skeptical about the app, didn't think I'd ever earn anything, then I started my shopping list using ibotta and bada-bing, Bada Ching! I couldn't believe I hit the $50's club as fast as I did! Sometimes, the app paid for the product I bought, ya can't beat that! Add coupons, and savings are great! Love this app, and will continue to use it and earn money!

Service
Value
Thumbnail of user ni13091
1 review
10 helpful votes
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November 16th, 2017

It's a great company and easy to receive money, as long as everything goes smoothly. As soon as something goes wrong, or you don't get a rebate or bonus the customer service team does not help or respond to any emails. They also don't have any other way of contacting them. All in all it's really not worth it.

Thumbnail of user kelw5
1 review
4 helpful votes
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November 6th, 2018

Do not join ibotta... don't do it. Stay clear. You will never get the money you worked hard to earn. I keep receiving an error every time I try to cash out. You can NEVER get a response or help.
My personal opinion is they are keeping the money themselves.
All my hard work went to waste. DISHONEST COMPANY

Thumbnail of user georgiaj48
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

Ibotta is the best cash back app, with many options to choose how you want you cash, PayPal, gift card or straight to your bank account. I love also how the cash on each items varies from store to store

Thumbnail of user debran212
1 review
0 helpful votes
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December 2nd, 2021

My experience with Ibotta has been a positive one. All you really have to do is check the Ibotta app to see what products you receive money off on. I think the biggest savings is on alcohol products. Snap a picture of your receipt, and you are pretty much done. Sometimes they will have you scan products. I am very happy with Ibotta!

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Thumbnail of user joyceg314
1 review
0 helpful votes
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November 16th, 2021

Ibotta is a great way to save money. They offer many retailers where I shop both in store and online and a wide selection of products. I got a Butterball turkey free for Thanksgiving along with many side dishes to go with it!

Thumbnail of user tomw951
1 review
1 helpful vote
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October 11th, 2020

I just started using Ibotta about 5 days ago. As soon as I was able to withdrawal money, I tried to do so. The response from Ibotta was that my account has been locked and that I needed to contact customer support. I've seen that many people have had this issue and had to wait a week or more for a response back. Please unlock my account!

Thumbnail of user lm508
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Like the app, but dislike having to scroll through to select items. Wish it would automatically select from the scanned receipt.

Thumbnail of user kaym66
1 review
11 helpful votes
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April 26th, 2017

Finally done with Ibotta. The time I've spent trying to get tiny little. 25 credits that get "missed" when they process a receipt is not worth it, which I believe is their intent. Final straw was a bonus I didn't receive and when I questioned it I was told that because it was so popular, they shortened the time that it was available, without any notice. They're headed toward consumer protection trouble. File a complaint with your state consumer protection agency, it takes numbers to move the government to action. Can't wait to be part of the inevitable class action.

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Ibotta C.
Typically responds within 2 days

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