• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user brendag1594
1 review
1 helpful vote
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April 8th, 2023

This is a great way to earn cash. I use the app to buy the thing I need and get cash back within a few hours after the purchase. I go through the shopping list in the store I'm shopping in and choose the items that I'm actually going to buy. I also earn cash by buying gift cards for places that I frequent such a restaurants. I then use the gift cards to pay the bill. When you earn $20, you can then cash out by having your money transferred to you PayPal account or use it to buy gift cards.

Thumbnail of user kellyp947
1 review
2 helpful votes
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February 22nd, 2022

They did away with the feature that you can manually enter the receipt and match your deals. Now, they do it automatically and match your deals for you. They screwed me out of 80% of my offers and won't let you re-enter the receipt. Surprise surprise, they matched 3 offers that were the smallest cash back offers. They didn't match the high dollar purchases though. Total scam.

Tip for consumers:
Don’t waste your time. They do not honor the items you purchase and you will only get 10-20% of the offers that you match. They don’t get back to you either.

Service
Value
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Thumbnail of user lynnr163
1 review
5 helpful votes
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May 23rd, 2019

I submitted a receipt 6 times and they deny it because they can't read the date. That is a lie because the date and other info is clear. My rebate for the receipt is $10.25. I don't think they want to give me that much money. I believe if I resubmit the receipt and ask for only $1 they will see the date

Thumbnail of user brandim259
1 review
1 helpful vote
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February 5th, 2023

I love this app for cash back on items and it's super easy. The only problem I have is that sometimes it says it's a duplicate receipt. Which I know it's not because I scan it as soon as I get home. I know if I have a card connected to the app or my other apps it automatically scans them. But it does not scan them all and I'm not able to scan it. So they need to fix that little problem. Other than that, love the app!

Thumbnail of user markl492
1 review
2 helpful votes
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May 19th, 2018

So far, the problems I had with the app were resolved with customer support. Slow to respond at time, but responsive, overall.
I have earned over $1,000 in extra spending $$
Yet, I am seeking ACTIVE Shoppers to mutually enhance earnings.

PS: My Referral Link earns you $10: Code woqmpqb
Or click: https://ibotta.com/r/woqmpqb

Thumbnail of user catherinef298
1 review
0 helpful votes
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August 11th, 2021

The browser extension for your internet browser is awesome. With covid, I have been utilizing computer for grocery shopping. Ibotta will open for the store that I am shopping at, can click on the item in ibotta, and I am brought to the item on the stores shopping site. No more browsing aisles trying to find the correct item that qualifies.

Service
Value
Thumbnail of user kirtip22
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Gabriel,Sabin,Thomas all are good always very helpful I like using ibotta such wonderful app for saving money

Thumbnail of user marshak118
1 review
1 helpful vote
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June 10th, 2022

Be VERY careful using this app. Offers are presented as if the purchase can be made at any store/market. You need to look CLOSELY at the offer to see the tiny logo of the ONLY place you can make the purchase. Otherwise, it won't count! Extremely misleading!

Tip for consumers:
Check the offer carefully. They're very tricky and make you think the offer is good at any store/market, but if you look REALLY closely, you can make out a specific store logo. The offer will only be honored from that store!

Products used:
Cheese

Service
Value
Quality
Thumbnail of user suec114
2 reviews
8 helpful votes
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November 20th, 2017

While I've gotten almost all of the small cents or dollar rebates, I recently made a large qvc purchase when they were offering a 20% rebate plus a $5 QVC bonus. Conveniently, their app crashed while I was checking out but the purchase did go thru QVC. A couple of days later I contacted them and asked them to investigate and included the email receipt from QVC. Since then I have gotten nothing but a runaround from them and emails thanking me for my patience. Today I am done being patient. 3 weeks later they only blame it on QVC and it looks like I'm never getting my money. Next stop is BBB website.

Thumbnail of user josephm3050
1 review
0 helpful votes
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May 21st, 2022

A very comprehensive app that if you spend a small portion of your time to find the items, you would normally buy in the store every week, in the Ibotta app you simply are adding up the money you saved and then you simply put the money in your pocket.

Thumbnail of user jessicac1723
1 review
0 helpful votes
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November 12th, 2021

Just love how that gives you a lot of coupons discount cash back perfect. Plus all the discounts that you can get in different stores and the cash bag with a little bit that you spend you get a lot back credit

Products used:
Good gas

Service
Value
Shipping
Returns
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Thumbnail of user reneh125
1 review
0 helpful votes
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August 29th, 2021

For me personally, I think you need to have a little bit of time and patience to figure out all of the features and rules then just getting used to it. It's taken me almost a month to be somewhat confident- it just has really recent timelines to upload receipts and since I do all my shopping out of town for an entire day& night, I'm always unloading and recovering the 1st few days back so I have missed my chance for most of them. But the ones I did on time worked out great and I love the additional bonuses, totally free items and the fact that you can stack coupons with the cash back. I guess my biggest qualm is giving you so little time for anything including the initial sign up welcome bonuses. Also, cashing out is super easy, it says you can't cash out until you reach $20 but you can actually cash out with gift cards starting at $5 any time.

Thumbnail of user catelyne
1 review
2 helpful votes
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August 12th, 2021

I just downloaded the app and gotten $60 into it and then boom my account is deactivated and I can't get my money out of it. I have fetch rewards and I would much rather you that than to waste my time in this app and then let it all get taken from under me. This is horrible…. Don't download. Too good to be true.

Tip for consumers:
Just don’t use it

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Value
Shipping
Quality
Thumbnail of user jimmiew100
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Ibotta alerted me of this rebate. Not something I expected

Reason I chose this business:

For the cash back opportunities

Thumbnail of user hollyc747
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Great way to earn money back on what you are already buying.

Reason I chose this business:

Who doesn’t LOVE getting money back!

Thumbnail of user ld518
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Customer Service Representatives are very helpful.

Thumbnail of user elidab9
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I very happy w this app has lots of good deals u can sure save on all your needs

Thumbnail of user deed477
1 review
1 helpful vote
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October 24th, 2023

Don't fall for all their bonus in tricking you to spend money on items for cash back. They will deactivate your account and tell you that you violated their terms of use as soon as you have earned enough money to withdraw and not give you your earned cash back. Please do your research and read their reviews on multiple websites on how they are constantly scamming people of their earnings in cash back.

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Value
Quality
Thumbnail of user kirstinl1
13 reviews
61 helpful votes
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August 14th, 2019

Tag the stores you shop at. Hook up your shoppers card to those that let you. Clip the coupons on the main page and it connects them to your stores. Keep in mind, the stores don't all have the same deals. Some stores have FREE items and others have HEY GET $. 10 JUST FOR SHOPPING. Not a big deal to some but it adds up fast for those of us who have to pinch pennies.
Recently the app went all Rakuten so you can even hook up to sites you shop online through. Grocery AND Online

Thumbnail of user garyd912
1 review
0 helpful votes
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January 1st, 2022

I am 53 husband father and grandfather currently unable to work I still wanted to help provided ibotta has allowed me do that earn 65.00 in 10 days earn and learn as I use the app by the way I have NEVER done anything like this before it's a kick

Products used:
food

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Value
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Thumbnail of user emilyo55
1 review
4 helpful votes
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April 27th, 2019

My phone with the Ibotta app and my info died. My new phone (even though it is a later version of android) somehow is not compatible with the app. I wrote to Ibotta explaining my situation and asked what I could do to retrieve my earnings. I was nicely told to go pound sand- that some phone systems are compatible with Android and some aren't and it is google who controls what phones are compatible and what phones are not- and it was Google- NOT THEM. They didn't offer to help- didn't offer to give me some sort of credit for the points/$$ I earned. Always had problems with the app- scanning issues- app freezing- going to black - not working. I just want the rewards that I am owed. And if I could give them 0 stars or negative stars I would. They have made no effort to make my situation right nor do they seem to care.

Thumbnail of user mariahj36
1 review
0 helpful votes
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September 29th, 2022

At first I felt that the app was alittle hard to get a hang of, once I kept using it I realized how amazing the app is! I have gotten $75 dollars back and helps out when I need alittle extra $$$. I love this app!

Service
Value
Quality
Thumbnail of user emilyw251
1 review
2 helpful votes
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June 16th, 2019

They kept all the money that I earned & told me my phone number that I was using was registered to a 3rd party app & refused to allow me to withdraw any other way because it was considered suspicious activity. Ridiculous, don't use this app!

Thumbnail of user danap558
1 review
2 helpful votes
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May 29th, 2022

I had almost 50.00 in rewards and because I didn't stay active they deducted 3.99 every month I wasn't, so now I have 3.80 left. That's a bunch of crap. I kept going in and couldn't find any deals on anything I buy so I've been penalized. If I had cashed my earnings out they never would of been able to take them. This is a bunch of BS

Thumbnail of user pamh609
1 review
0 helpful votes
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November 18th, 2021

It's real simple, the app doesn't calculate your rewards. For example, Perdue chicken is worth $1, but although it says after I scan it that I got a $1, when I look at my total rewards, it's the same. And then I think, well maybe it takes some time, but, nope, I never get my reward. And apparently, I'm not the only person with this problem, when I read the reviews many others complain for the same reason and all IBOTTA does is say the same thing, "we're sorry for the inconvenience." In the beginning it worked great, but it stopped at $8

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Ibotta C.
Typically responds within 2 days

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