• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (571) gift cards (142) phone number (26) care team (46) bank account (29) bar codes (47)
Thumbnail of user dorainj
1 review
0 helpful votes
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November 14th, 2021

I have loved using this app for the last couple of years. And when I had an issue, customer service was wonderful, correcting it in a timely manner. Even the small change adds up fast!

Thumbnail of user jherraf
1 review
0 helpful votes
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October 7th, 2021

I do a lot of shopping so ibotta is perfect for me! Mostly have items I'm buying but new ones too to try if it's a super great deal. My most recent trip YAY!

Service
Value
Quality
Thumbnail of user brianw2863
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Just like the some of the stuff on here, but not all selections I like. Alcohol isn't my thing. Should be less?

Reason I chose this business:

Often from a friend to join.

Thumbnail of user thomasd2295
1 review
1 helpful vote
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November 19th, 2023
Verified purchase

Ibotta rejected my turkey breast purchase three times then claimed that I didn't enter my receipt within one week of purchase. Completely unethical company!

Thumbnail of user paulae187
1 review
0 helpful votes
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March 31st, 2022

Decided first of this year to seriously begin couponing! Ibotta offers most generally items I use frequently/ nice. The site is easy to navigate and to submit receipt. Love it.

Thumbnail of user rachelm1799
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Ibotta app is easy to use. Great deals. Helpful emails.

Reason I chose this business:

Direct deposit into checking account.

Thumbnail of user paular1018
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

It's an easy app and a wonderful way to ear cash buying the products you like or a good way to try a new prosuct

Customer service was easy to deal with

Reason I chose this business:

A friend told me about it

Service
Thumbnail of user ankins
3 reviews
15 helpful votes
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April 4th, 2017

This application is total fraud

I am trying to withdraw money from my account since last 2 years and every time they show a message that there is some problem with your account and we will get back to you soon

By giving you your first payment they earn your trust and than they don't pay you anything

They even don't have a contact number on which customer can contact for their problem also they don't reply to any of your emails.

They are a very very big FRAUD

Thumbnail of user lakieshaa2
1 review
0 helpful votes
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August 4th, 2021

At first I thought it was too good to be true but unfortunately I was wrong IBOTTA really gives you cash back by simply submitting your receipts from your purchases everyone Love shopping but hates giving up money well Ibotta is a life changer it actually pays you back your hard earned money you deserve and it's quick and simple there are also other ways like bonuses promotions and even friend referrals that help you earn money I would highly recommend anyone needing extra Funds to give it a try and I promise you will this

Products used:
Food

Service
Value
Quality
Thumbnail of user rhondao110
1 review
0 helpful votes
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February 4th, 2023

The last 4 times I have used the ibotta app to make my Walmart purchases I have to begged them to give me my cash credits. I ALWAYS have to send them everything I have at least 4times and they say they still need more to prove what I have purchased. Starting to wonder if they are really what they say. They are very frustrated. Should not have to fight for your cash back rewards every time you make a purchase.

Thumbnail of user cathyy73
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I am glad you helped me for solve of receipt. I got it.
God bless you!

Thumbnail of user debs737
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

More availability on cashing in money earned. Being able to cash in for larger amounts. Raising the amount from 20.00$ to more of a choice.

Reason I chose this business:

Extra savings on other ideas.

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Deb! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user dustym13
1 review
8 helpful votes
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March 9th, 2018

They deactivated me saying I violated their terms of service. I didn't get the credit I was supposed to so I submitted the receipt again. I wrote them asking them about it at the time and they didn't respond. I was asking questions and trying to figure the app out. I didn't know I was in violation. Customer service wouldn't do anything for me. Eventually they just kept sending the same message. They then blocked everyone in my house.

Thumbnail of user lilil52
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Easy to use. Processing is fast and accurate. And it doesn't take long to earn enough to cash out.

Reason I chose this business:

Rebates on products I use.

Thumbnail of user dhiraja
1 review
4 helpful votes
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January 8th, 2019

They allow you to submit receipts multiple times (which is againt their policy) and then deactivate your account. Its the responsibility of the app to detect invalid receipts and bolck them. You cant leave that responsibility to users. Its a huge waste of time.

Thumbnail of user tinah811
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I not only get money back on items I purchase, I get extra bonuses for completing different requirements. I just got a $10 bonus for purchasing 16 items (all items I buy anyway), over a period of time. Plus, I just got bonus money for referring a friend to Ibotta, and my friend made $10 for joining Ibotta and using my code. It costs you nothing so there's nothing to lose. If you want to check Ibotta out please use my code EICTCFK (the bonus amount changes, sometimes $5, sometimes $10, sometimes $4).

Thumbnail of user georgiannat1
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I purchased 2 scott toitet tissue and I only got credit for 1 even though it says 2 this has happened before

no one got back to me yet

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Georgianna! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Thumbnail of user daniellal7
1 review
11 helpful votes
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December 27th, 2017

I had used the app for several weeks and accumulated 107$ in cash back, including some referral bonuses. I had uploaded my receipts and had scanned all the bar codes properly. The app had said that all my purchases and bonuses had been verified.

I verified my account and set up the withdrawal process through my PayPal.

Now, Ibotta has locked me out of my account and is not allowing me to withdraw my money.

If I had been the first person to make a complaint, I could believe this was a one-off technical incident. Instead, it seems like this is an unethical tactic that the company typically uses to prevent people from getting the money they have earned.

The company has not responded to my emails, and hopefully this will get their attention.

I am extremely disappointed and unless I hear from Ibotta soon I will stop referring people to the app and refrain from using it.

I am disgusted at this reoccurring scam being ran by this company.

Thumbnail of user noelias17
1 review
0 helpful votes
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September 11th, 2023

I had an offer of buying two GM Cereals which included (list) (you had to but two) Lucky Charms and Toast Crunch, you have to scan the box codes to make sure it's a match and they both matched. Now they say I don't have two but one and they don't want to honor the offer! It's shows on the receipt I bought two!

Thumbnail of user janes1359
1 review
0 helpful votes
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May 25th, 2022

Easy Peasy Cash Back App! Ibotta is unlike all others I have tried, it's no different than your regular shopping except that you have to go through the Ibotta app. In as little as 3 months, I recvd over $100 back n that is with no effort.

Thumbnail of user xochitlr10
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Bought 5 got credit only for 4 it happened a couple off times that ibotta only gives me credit for some items and not for all of my purchases

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Hello Xochitl! Thank you for your feedback. I reviewed your account and it appears we were able to credit you the missing missing cash back via your help desk ticket on 2/23.
Thanks again, have a great day!

Thumbnail of user bandiep
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Thank you for your help with my issue. Highly satisfied.

Prompt and fast. Resolved my issue. Thank you Ibotta.

Reason I chose this business:

My favorite rebate app.

Service
Thumbnail of user lucinaz1
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Mary I was fast on helping me with my issue! I'm very pleased! 🙂

Thumbnail of user monac144
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Well, I am happy after getting my money back after writing multiple nasty letters, but I don't like having to waste my time doing this.

They usually take care of the problem, but still haven't told me what exactly is wrong with every Ingles receipt.

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Thumbnail of user valerieb1009
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Ibotta is easy to use. It usually has a least a few products I buy listed and has encouraged me to try different products that have good incentives.

Resolved quickly and easily.

Reason I chose this business:

I like that I can get cash sent to my bank account and not just a gift card.

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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