• Ibotta

Ibotta

Write a Review

Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
See all photos
How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user brandyd96
1 review
0 helpful votes
  • Send Message
November 15th, 2021
Verified purchase

For the most part Ibotta has helped me find deals regardless of cash back. This helps me be more mindful in my spending and effort. Cash back is the bonus

Thumbnail of user amariss1
1 review
0 helpful votes
  • Send Message
September 15th, 2021

Great app easy way to earn an extra couple of bucks every month easy to redeem and cash out great apps for people learning to save or about collecting savings

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyw1563
1 review
0 helpful votes
  • Send Message
November 14th, 2021

Why I ranked 3
Great way to save some Xtra cash & save, BUT & I mean BUT couldn't link to my banking establishment, so now I have to go get a Walmart Green Dot Card to reap my rewards, & still won't know how easy it'll be to connect since haven't yet done so. Will be back for more details...

Products used:
Receipt/ coupon app

Service
Value
Quality
Thumbnail of user macyg5
1 review
0 helpful votes
  • Send Message
April 27th, 2020

Best app for cash back at stores that we use everyday. I've earned a pretty good chunk of money, especially during this quarantine.

Use my referral code to get $10!
Fykixyt

Thumbnail of user seanj87
1 review
3 helpful votes
  • Send Message
May 14th, 2020

Ibotta is a scam. Once you have accumulated any appreciable "earnings," as Ibotta likes to refer to a customer's money, it is almost impossible to withdraw or transfer said funds out of Ibotta's clenched fists. Ibotta's customer support is a joke. Rarely can one get an answer from a live human being, and when one does the answer is far from helpful and in mist cases directly works against a y positive resolution for the customer. At one point Ibotta's customer care team manager actually deactivated my account when I requested that my earnings be transferred to my PayPal account. Long story short. After repeated support ticket submissions and emails, my earnings in the amount of $34.44 remain inaccessible to me. DONT WASTE YOUR VALUABLE TIME AND RESOURCES TRYING TO SQUEEZE WATER FROM THIS ROCK.

Thumbnail of user gregg635
1 review
1 helpful vote
  • Send Message
November 28th, 2021

Until recently WAS a big fan. I always heard that there could be payout problems. I was always trying to get a few items every week and found the kids loving Chex for 1.50 rebate me too. So I planned a huge Ibotta day. I needed 16 buys to get a 10 dollar bonus. I bought every BOGO and big rebate like 1.50 Chex buying multiples. So to AVOID problems I immediately scan my receipt in store. Yep needed 16 items got 23 and had money back of over 32 dollars. Following shopping trip checked my amount on Ibotta. Nothing but a 2$ credit from months earlier. Ibotta of course needs the receipt sent AGAIN. Tried to get receipt copy from Walmart supplying date/time/ register and person scanning and my card. All that supplied Walmart can't find it. I'm not sure how many weeks of shopping I got nothing, even after religiously scanning receipt s each time. I did cash out nearly 90 plus dollars earlier this year but no more. I would think the Ibotta app would hold my receipt pics in a file in my phone they could pull up. So just to be safe send them in and keep all your receipts cause what you here is true.

Tip for consumers:
Just because you sent a pic of receipt through the app and the app recognized all purchases and you qualified for bonus money. Several weeks later they can still expect a receipt too.

Products used:
Tried several new items would have never tried without getting free or BOGO.

Thumbnail of user jaemil1
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Fast responses and received great customer service today!

Thumbnail of user chads678
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Beginning to learn about it is a little bit confusing I still haven't received credit for some of the things that I have bought that was within the things that I had checked off and I don't understand because it said any brand of that product which is the Downy smell beads and I lost $3 cash back over this deal which was upsetting but I guess you lose some and you periodically have a chance of winning so it has been the experience that I'm taking so far I'm still learning I'm not going to call it quits just yet I'm going to continue to try to navigate and learn more to make my experience more pleasant and rewarding for my shopping experiences.

Tip for consumers:
And just know that you're shipping date typically is earlier than what it says which is a positive

Products used:
Phone Case ear buds and watch band

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanl554
1 review
0 helpful votes
  • Send Message
August 31st, 2021

I work in IT integration and the UI is particularly friendly. Other applications are clunky, however with no instruction other than the on screen prompts I was able to easily use the platform.

Thumbnail of user laciet
1 review
0 helpful votes
  • Send Message
August 1st, 2017

Please use my referral code! Nigdvgw to get $10 back! This is a great app I love it! Its saving me lots of money especially when I got to Walmart at least 3 times a week!

Thumbnail of user heidis137
1 review
2 helpful votes
  • Send Message
January 30th, 2019

Can someone from Ibotta please explain to your clients what the malfunction is here? I have to say this WAS my go to app for the past several Months. Butit this app is completely frustratig to say the least as it's not working. I transferred funds to my acct that still have yet to show up. You can't even send ibotra a message to reach out to someone. It's a joke. Come on Ibotta we are making you money therefore one would think you would fix the problem here because you are clearly loosing business just Google your company and pay attention to what users are saying. I had no idea there were so many complaints. You might want to figure it oit. I personally won't keep waisting my time If it's not fixed here real quick.

Thumbnail of user chandraw51
1 review
11 helpful votes
  • Send Message
March 4th, 2020

This is the second time I've made a large purchase at Amazon and I bought it refuses to give me my credit the first time my purchase was over $600 this time my purchase is over $700 but let you go return something for $20 they'll hurry up and snatch a little 10 since they gave you for the $20 you spent at Amazon or Walmart I am tired of dealing with them and I believe this will be my last month using a Ibotta

Thumbnail of user henrys83
1 review
8 helpful votes
  • Send Message
December 10th, 2017

Something has to be done about your customer service! It is horrendous. Been waiting 5 days to get my account unlocked. Will definitely cancel when I get my funds.

Thumbnail of user lucianab15
1 review
0 helpful votes
  • Send Message
April 2nd, 2021
Verified purchase

For me it is very good. I think it is an excellent way to save and save money while buying. Always check the products before you go shopping. It seems not, but it is fast to reach $ 20.

Products used:
grocery

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancys4053
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

Bery helpful tolls to get in touch love it I hardly will recommend ibotta to my friends and family

Excellent

Reason I chose this business:

Cupons discount savings

Service
Thumbnail of user lynnb1253
1 review
0 helpful votes
  • Send Message
March 20th, 2023

I find this site to be very useful in keeping my spending low by getting $ back. I absolutely love it as I am nearing retirement. Here's my referral code... UEVAKUC., God bless, Lynn B.

Tip for consumers:
They have many stores including Walmart, Dollar General & online shopping just to name a few. Check it out. Use my referral code. UEVAKUC

Thumbnail of user joannef63
1 review
5 helpful votes
  • Send Message
June 23rd, 2019

These people were really good until they started making money and realizing they can manipulate the submissions in order to REFUSE PAYING EARNED MONEY! THIS SEEMS TO HAPPEN ESPECIALLY WITH LARGER AMOUNTS OWED THE CONSUMER!

ITS BECOME A CON JOB! IBOTTA IS KNOWINGLY SCAMMING PEOPLE!

Tip for consumers:
ITS BECOME A SCAM! THE IBOTTA PEOPLE ARE GETTING RICH AT OUR EXPENSE! ITS NOW CON JOB!

Products used:
Did not get credit for purchases made on the submitted receipt! Claiming they cannot read this receipt! I had to submit this receipt 5 times and they still claim it’s not readable!

Service
Value
Quality
Thumbnail of user musicmanr
1 review
3 helpful votes
  • Send Message
February 18th, 2019

A good friend of mine turned me on to Ibotta about a month and a half ago. There was a little bit of a learning curve but I got it down now. Easy Peasy once you learn how the app works. When I first got the app I clicked on a 1.5 litre of Smirnoff Vodka which Ibotta would give me $5.00 when I purchased. I accidentally scanned the credit card receipt by mistake and then tried to scan the correct itemized receipt but the item was no longer available. I emailed customer service with a picture of the correct receipt and they responded the next day and credited my account with the $5.00. So yeah, booze, Tide, Grocery items that I usually buy and some that I tried for the first time that I liked worked out really well. Lots of participating stores, local grocery, Wal-Mart, Amazon, Groupon etc etc. Most the negative reviews I think come from folks who don't understand how to properly use the app resulting in frustration hence the bad reviews. I don't know about them all I know is I just transferred effortlessly $95.05 that I racked up in less than 2 months that I would not have had otherwise. Highly recommend Ibotta!

Thumbnail of user nicolek810
1 review
0 helpful votes
  • Send Message
October 4th, 2021

I really love using Ibotta. It takes a little prep time to go in the app and select your coupons before shopping, but it's sooooo easy. I love earning money back from everyday shopping.

Service
Value
Quality
Thumbnail of user dawnm27
2 reviews
18 helpful votes
  • Send Message
September 29th, 2015

I would stay away from e-bate apps. I have had issues with all of them and have had to file more than one BBB Complaint to be issued a rebate. Today, I'm looking into filing an FTC complaint against iBotta. Every time I've come close to cashing out, they send an email on the very last e-bate that says they can't read the receipt or don't see the product on the receipt. You can then click on "View the Receipt", at which point you will see your crystal clear, perfectly legible, unambiguous receipt. Basically, these e-bate apps are trying to track you and your shopping habits for free. Don't let them. This is your privacy we're talking about. They need to pay for it. Their sole function is to issue rebates, yet they engage in tactics to prevent having to pay. I initially liked iBotta because they offered solid rebates on liquor. I was willing to stick with it even though I had a couple of glitches. I initially gave them 4/5 stars; with a star being shaved for the small problems I had with them. But small problems culminated into bigger ones. The problems also show a distinct pattern of fraud. Stay away.

Thumbnail of user veronicaa339
2 reviews
0 helpful votes
  • Send Message
March 17th, 2024
Verified purchase

The cashnack offers are oftentimes worded or presented in such a way as to be somewhat vague in regards to which store will honor the item for bonus cash and/or regular cashback. Due to this confusion I personally have ended up missing out on making bonuses a couple times (and I'm talking about after having bought 13 of 17 not so cheap products) and then again purchasing items I would receive $5 back on for every 2 that I bought (and I bought at least 8 of them, each costing me $5.99, so you know, being a single mother surviving on a fixed income from SSDI benefits that actually adds up to a significant rebate to lose out on. And no, I am not mentally slow, I have two degrees from an Ivy League University so I'm fairly certain I'm not a total dullard. I think, perhaps, your promo writers could be a bit more specific or clear or maybe you should decrease all the extraneous rules, they are sometimes a bit much. Or make it less confusing. For instance, if you can only earn bonus cash and cash back on jimmy dean and tyson from sams club then why does it come up a million times while I'm shopping at both Walmart and Albertsons, it is very misleading. And why advertise Reese ice cream cones as a bonus at Walmart when they only sell the ice cream in the gallon? Again not cool. Same with the Gluten free Digiorno pizza. Bonus and cashback ads all day long but product, nope. In fact, getting the 10 bonus products was tricky but I thought I succeeded when I got 8 chickens and cereals...yet, nope. Totally a waste pf my time. Even when I did manage to get $50 in cashback (after spending over near $400) I wasn't even allowed to put it to my Paypal or bank but instead had to buy a giftcard. That's really rather Third Reich of you, isn't it? Must say, I heard good things about Ibotta but my experience has bern quite the opposite.

Bot chat. No bueno

Reason I chose this business:

I was misled.

Service
Thumbnail of user dianef1295
1 review
0 helpful votes
  • Send Message
May 18th, 2023

Target got 9 items on the list total $9.45 got the bonus $5.00 also got nothing wrote c several times n
Got nothing but when you should get more then 5.00 think they keep it happen alot

Service
Value
Quality
Thumbnail of user yarismam
1 review
0 helpful votes
  • Send Message
May 11th, 2022

It's a really good investment to shop at your favorite stores. As well as helping me out to earn cash back or any rewards while dedicating your time to use the Ibotta app.

Thumbnail of user audreyd331
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

I totally love being an Ibotta member and enjoying saving money with Ibotta.

Reason I chose this business:

Because Ibotta helps me to save money on my ever increasing grocery bill.

Thumbnail of user angelas1859
1 review
0 helpful votes
  • Send Message
November 4th, 2021

I love Ibotta, the deals are great. This site is so easy to navigate and I just picked up my free turkey dinner. No other site gives back to there members like Ibotta.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

How do I know I can trust these reviews about Ibotta?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ibotta?