• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,764 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1177
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,922
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,764)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user michelem610
1 review
1 helpful vote
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April 7th, 2020

Horrible site, you never actually get the money you earn. I have earned over 200 dollars, and have contacted the site on many occasions, all of which they do not fix the situation

Thumbnail of user pamc357
1 review
0 helpful votes
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November 3rd, 2021

Easy and gives me cash back on stuff I'm already buying! Find your offers quickly with the search bar and just click to add. Save your receipts and upload with a pic from your smartphone. Easy!

Service
Value
Quality
Thumbnail of user barbaram1910
1 review
0 helpful votes
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May 26th, 2021
Verified purchase

At first I found Ibotta to be somewhat confusing but now I utilize it to the max. Here are some tips to help those who are struggling. Once you select the store you are going to buy from then select the items you are going to buy. When you select an item tap on it and be sure to read the exclusions. For instance, if the item is for Oreo NBA Cookies, you can only buy that particular one, not the overstuffed, etc. Make your grocery list from those items you have chosen. To Redeem those items you just scan your receipt. Sometimes after you scan your receipt there will still be items left in you account, when you tap on the item they will ask you to scan the bar code of that item. I use the gift card for withdrawing the funds I have earned. Just select the store, and then the amount you want to withdraw and Ibotta will email you a gift card that you can print or save as a picture. Some stores only let you withdraw a $25 gift card. Wal-Mart and other stores gives you more selections of denominations for withdrawing. Once I navigated around the program, I got the hang of it. Keep working at it and you too will be saving tons of money.

Service
Value
Returns
Quality
Thumbnail of user melissab3417
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

You missed 4 items I scanned. Always problems. Your app is horrible

Delayed and takes way to many messages and happens way to often. You should fix your app

Service
Thumbnail of user annf217
1 review
4 helpful votes
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October 25th, 2019

Customer care is unresponsive. There is no phone number and they do not respond to emails. Someone hacked my account and changed the PayPal email and took my money. Should not haven been this easy to steal my money. And PayPal easily works to fix these situations, but ibotta will not respond. DO NOT USE APP. WASTE OF TIME AND EFFORTS.

Thumbnail of user evelynv322
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Me encanta y es una aplicación confiable para los rembolsos

Reason I chose this business:

Por sus buenos rembolsos

Thumbnail of user sw226
1 review
3 helpful votes
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December 3rd, 2018

Be VERY careful allowing your monies owed add up. I proudly let mine slowly and surely add up to $100 and was excited to cash out. As soon as I did, they marked me as fraudulent yet I have all of my receipts proving that as not the case. Considering putting together a class action as from what I have found, this is pretty normal actions from Ibotta. Beware! You are wasting your time YET allowing Ibotta provide FREE mkting, buying, learning yoru habits from location finders etc to the manufacturers and they are being paid by the manufacturers YET NOT PAYING THE CONSUMER as promised.

Thumbnail of user sherryn44
1 review
0 helpful votes
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July 11th, 2019

Beware of the online shopping offers. Even though you shop through the ibotta app as it tells you to do, the offers don't always register. I am constantly tracking this company down through help tickets for my money. They take over a week to respond a lot of times and don't correctly address the issue. When I booked through hotels.com, to get a measly 3% cash back through ibotta it wound up being the worst hotel and I couldn't cancel it because it was booked through a third party service. Ibotta made me wait over 60 days to get my $10 credit, I had to track them down twice for it. They kept telling me it will take more days. It's like they are trying not to pay on their own promises. Also they wouldn't accept my grocery walmart pick up receipt because it was printed out. (The only way Walmart gives you receipt is through e mail for grocery curb side pick up). I explained the story to them. They owed my $7 worth of credits for junk items I would have never purchased and refused to pay. I'm tired of chasing them down for due money I am owed. They used to be good a few years ago but have really gone down hill. The only thing that The app is good for now is the any item measly 20 cents off each grocery store purchase. Which is probably more work to scan the receipt than it is worth. I would seek out other apps and leave this one aside.

Thumbnail of user heathers2544
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Obviously if you add the cash back ibotta owes me money for hyvee purchase. The cash back is 7.55

Ibotta cash back is off

Reason I chose this business:

I question why because you didn't give all the cash back.

Service
Thumbnail of user sarahb1759
1 review
0 helpful votes
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April 12th, 2021

So this app is pretty simple just download the app. And check what you plan on purchasing from the store and when you do. Snap a pic of the receipt and bam you save tons of money. Checkout my link below what do you have to loose? https://ibotta.onelink.me/iUfE/8cc13c64?friend_code=iidwxoe

Service
Value
Shipping
Thumbnail of user kimberlyz684
1 review
2 helpful votes
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January 10th, 2023
Verified purchase

1st of all I only signed up as a way to earn a few extra dollars while doing the shopping that I normally do. The $10 sign up bonus was a bonus. (Which my account has never been credited!) 2nd of all you have to hunt through all of the offers ahead of time to decide what you're going to buy, and from where in order to take advantage of any offers. This in itself takes HOURS! Thirdly, their site does say on multiple offers that the offer can't be used with a "coupon" at Walmart for the same item. It does NOT say that you can only claim an offer from Walmart Rewards or Ibotta! I've spent more than 10 hours trying to maximize my rewards for nothing! I would've immediately deleted the app if it had said "offer" instead of "coupon"! (Since I do 99% of my shopping online I don't typically use coupons, so I thought that this wouldn't ever be an issue for me.) Walmart Rewards gives you access to your earned rewards almost instantly, and there's not a minimum. With Ibotta you have to earn at least $20 before they'll allow you to claim your rewards, regardless of how you want to claim them (gift card, PayPal, or your linked bank account). So, after more than 20 HOURS, I've earned a whopping $0.45, which I'll never be given. In my opinion, Ibotta is the BIGGEST ripoff, waste of time, and utter scam! I wouldn't recommend this app to my worst enemy! Save yourself a LOT of time, frustration, and energy and forego Ibotta. I wish that I had! Use something like Fetch for your receipts, and/or Walmart Rewards. Both will take substantially less time, and allow you to earn rewards that you can actually use.

Tip for consumers:
Only use for LARGE purchases. You won't be given access to your rewards until you've earned at least $20. When they say that an offer can't be combined with a coupon, they mean offer.

Service
Value
Thumbnail of user daniellec746
1 review
0 helpful votes
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May 4th, 2022

Fun And easy help Save time on the move on the go keep up with your receipt yeah a friend I'm a mother of four kids so we love to shop and gas is high so use everything you can

Thumbnail of user robertw3059
1 review
1 helpful vote
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July 27th, 2021

Ibotta stole my money. You get five dollars for signing up with a barter but then they take the money back right away. What a scam! I tried reaching the company but they don't respond. What a racket.

Service
Value
Quality
Thumbnail of user gleac
2 reviews
0 helpful votes
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March 21st, 2024
Verified purchase

It's awesome. Please introduce more products at different times and more new products.

Reason I chose this business:

Great offers

Thumbnail of user judithh322
5 reviews
0 helpful votes
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July 21st, 2022

Ibotta is an awesome website.
Really enjoyed using it,
It is very easy when you get use to it.
Simple just follow the instructions.
I am glad that I used it finally.

Tip for consumers:
it is worth your time to save money

Products used:
Groceries etc

Service
Value
Quality
Thumbnail of user taylorv68
1 review
0 helpful votes
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December 2nd, 2021

I love how many stores are available for rebates. I also love how you can shop straight from ibotta for extra online rebates. So simple and easier than finding the paper receipt!

Thumbnail of user amyp1976
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I like using ibotta I never had any issue doing my purchases

Reason I chose this business:

I chose ibotta because it has the best offers

Thumbnail of user albam9
1 review
8 helpful votes
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September 2nd, 2019

Addicted to the app... when it works and gives me rewards right away without giving me the run around. I was able to redeem $150.00 this past weekend right in to my pay pal account and back in to my bank account within mins, i got several account register in the app and rewards cards... Since... I haven't seen any new offers, all my offers are the same thru every single retailer. A lot of liquor offer hardly any food or any useful items. The items I regularly buy i have to buy more or buy the largest to now get any credit for it. They also" haven't been able to identify offers" am trying to redeem its been 3 days of this. Yes! For some items you have to buy the most expensive one to get any money for it. When i first started using the app i didn't have to find offers, i just took pics of the receipts and a bunch of offers and items used to pop up. I also noticing i got a couple of people to sign up for it, while teaching them how to used the app, once again loved it got credit right away... but as soon as they download the app its full of offers and items i don't see on my app. Back to hating... Offers like bananas apples and veggies. Or any receipt. LIKE shouldn't we all be seen the same offers? Specially if we are in the same area? Why am i giving you location access? I feel like am playing a video game the higher I go the harder it gets. Am definitely loosing interest. Like the changes don't make any sense, if i don't see any offer to get eventually won't bother checking, i definitely won't be fool in to buying things i don't need. And makes me upset because of the people i got to sign up.

Thumbnail of user ivant25
2 reviews
0 helpful votes
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September 13th, 2017

App has variety of ways of saving extra money if you are on the budget, if you are savvy. Quickly refunds you. Offers bonuses, team working with errands is definitely a must for extra rewards.

Thumbnail of user tial4
2 reviews
16 helpful votes
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January 26th, 2018

To anyone who is claiming that this App is "great", they're probably being paid for their positive review.

Don't fall for this App!
It is a COMPLETE scam!

It has been WELL over 5 days.
Ibotta now owes us a total of over $60.00. I should not have even informed anyone of this App, because lately it has been a waste of time, and people are upset with me because I look like I've lied.
My Account, My Mothers Account, And NOW my Brother's account, all got locked from cashing out.
We are using all 100% real receipts,
We are all using our own Mobile Devices,
And we have all wasted our time and money, only to get shut down.
This is now a more serious matter, because now I know I'm not the only one they've done this to, and I refuse to let my money be taken from us.
I've sent over 10 Emails, trying to cash out.

This App is a scam.
And my comments and bad ratings will increase. My Friends are all currently deleting their Account.
At least until I see otherwise.
But I'm definitely being ripped off,
By a business that can't even respond.

Thumbnail of user elijahl55
1 review
0 helpful votes
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April 30th, 2021

It's good but it could be better. First they need to add more stores, second they need give better cash rewards, 3rd no more crazy stuff like complete 30 offers to get $10 it's insane.

Thumbnail of user jcw16
1 review
5 helpful votes
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December 19th, 2018

REPEAT, IBOTTA IS A SCAM! SOMEONE NEEDS TO FILE A CLASS ACTION LAWSUIT AGAINST THEM FOR THEIR FRAUDULENT WAYS! ALL THE BAD REVIEWS YOU SEE ALL OVER THE INTERNET, ARE 100% TRUE! I REFERRED WELL OVER 20 PEOPLE & MORE THAN 10 OF THEM SIGNED UP & I HAD OVER $200 OF CASH REWARDS THAT I TRIED TO GET CREDIT FOR & AS SOON AS I TRIED TO GET MY MONEY, THEY LOCKED MY ACCOUNT & THEN A WEEK LATER, THEY DEACTIVATED IT! THEY TOLD ME SOME CRAP STORY! THEY MUST MAKE MILLIONS OF DOLLARS A YEAR SCAMMING PEOPLE THAT SIGN UP FOR THE IBOTTA APP! THE REVIEWS DON'T LIE! CAN'T WAIT TO SEE SOMEONE FILE A CLASS ACTION LAWSUIT AGAINST THEM CROOKS!

Thumbnail of user vickien81
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

My gift card from earnings on Ibotta would not work so I contacted customer service.

My gift card from Ibotta would not work so I sent a message to customer service. They fixed the problem quickly and were very professional.

Reason I chose this business:

I chose Ibotta because of their good reputation and having a way to save money on groceries.

Service
Thumbnail of user alluciusc
1 review
0 helpful votes
  • Send Message
March 21st, 2024
Verified purchase

I'm grateful for ibotta and everything that they do to keep their customers happy

Reason I chose this business:

Cause ibotta is the best

Thumbnail of user erins850
1 review
1 helpful vote
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December 15th, 2022

I've had an account with ibotta for years, and yes, you can get money back for things you were going to buy anyway. Somehow this is still a ripoff. You have to watch your account closely to make sure that you're credited each and every time. Over and over, I would see a status go from "pending" to just disappearing. Most of the time, I've been able to get the credit after emailing back and forth for a month. My time is also worth money, and I shouldn't have to do so much extra work on my part for ibotta to credit what they said they would. Most recently, I made a large purchase with Ulta for the ibotta rebate. They said they'd receive my order, and my account would be credited 7 days after purchase. I waited 8 days, then emailed them as it seemed once again, I would have to fight for my credit. They had me wait longer while they investigated, then more than two weeks later, they told me that Ulta said my purchase was ineligible. They had no reason why, just suggestions about common things that might cause intelligibility, none of which applied to me. And this isn't the first time they've done this to me. If their third party doesn't pay them, that is their problem. My agreement was with ibotta. Their agreement with Ulta is their problem. The bigger problems are easy to spot, but if you look closely when you submit grocery receipts, they're constantly "accidentally" missing credits. This company is blatantly lying and not fulfilling what they promise.

Tip for consumers:
Choose another rebate company

Products used:
Rebate app

Service
Value
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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Ibotta C.
Typically responds within 2 days

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