Ibotta

I LOVE ibotta!
I scroll through the offers, select what is on my list, and get cash back! To make it even easier, I often scan my receipt before I leave the store!

I made purchase at Walgreens this morning. An item showed up in my for you section and was checked. I purchased the item and conveniently I did not receive cash for it.

When I realized how easy it is to use Ibotta, I was hooked. I always check to see if the item(s) that I've checked are on sale. If they are, I go on ahead and place them on my little list. If I'm lucky I can certain items for practically nothing.

I'd recently purchased some coffee that was a cash back item. After scanning the bar code, I got an error message. I contacted customer service, took a photo of the coffee ( front and back), and submitted a request. Within no time customer service contacted me back. The coffee that I purchased was eligible item.

This was not the first time I have had missing cash, however, it is usually reversed and resolved quickly with no complaints. This time was different because after I shopped for 28 redemption offers, submitted my paper receipt that was accepted and I confirmed, the cash was not given, and worse was the receipt went "missing" from my account. After 4 days of resubmission of receipt and the list of offers, I got the resolution with all my cash given. It was upsetting, especially not being able to speak to 'a person' on the phone, then aggravating to wait 4 days for a recovery, but in the end, it was positive. I don't know what happened to cause this debacle, but I hope it does not happen again. It was exhausting to me!

As written above, my only complaint was the length of time(4 days) to get it resolved and having to resubmit my receipt and list of missing offers. I have no explanation for the reason my receipt was first accepted and offers, # of redemptions were correct, I confirmed, then the next day there was no cash and my receipt went missing! Not a trace of it recorded in my earnings. So I had to go through the Help Center and deal with Carlotta (the bot) to access the support team email submission page. That was a bit annoying. I wish there was a way to skip Carlotta and tap onto the submit request for support right away! My shopping trip was after a major holiday, so I assume the Care Team was swamped with requests to review, repair issues. It was exhausting to me, and I worried when I didn't get more immediate resolve. In the end, it was resolved and I got the cash deserved.

I had an unfortunate app experience with the app where all my history disappeared. I contacted the Care Team and they were able to resolve the issue and all is back to normal now😊. Excellent team work. Jovie, Danica, Harry and Jack.

Did an order at lowes, 7.5% back with a cap of $40. Took almost 2 months to get cash back and then only got a little over half of the cap amount. Literal rip off.

Just kept repeating it takes time even thou it kept blowing their timeline and the original said within 7 days.

I typically shop through Ibotta to get the best deals and saving and although it doesn't happen often, sometimes the cash back doesn't come through and the service team is so prompt to take care of my issue :)

Every grocery receipt I do not get the money on at least 2-3 items. I do not understand how this happens. This time at Kroger. Temptation cat treats, Tyson fajita, 2 country crock butter

Still haven’t heard back

I shouldn't have to make sure that it scans and then accepts everything twice. I submitted to correct that I got 2 Boba from Target which it accepted the scan and then only gave me 1. I went to request it again but it wants me to scan the box again. It's in the trash! I don't the boxes I don't need!

I had purchased Reese's Puff cereal at Dollar General, used a coupon, but wasn't showing I could not use coupon for the purchase. I reached out the Help Center and in no time they credited my account with the cash back on these items! Handled the situation very quickly and were absolutely great to deal with.

I used to do pretty decent with different offers and eleven the bonus ones.

In the last year or so I've barely been able to redeem and offers, in the usual products that I buy too. And even now, it's been dropping the offers that are clearly on my receipt. Like, I will select the offers, upload the receipt, the offers are very clearly claimed there, and then U submit it. Then the next day when it's done "confirming" the offer or whatever, it has been deleting several of my offers.

Then when you submit the help ticket, the agents expect you to take a screenshot BEFORE you submit the receipt, because of course that's what we are thinking to do, that we might have an issue with an offer. So then they request you to send them a screenshot of the offer but the offer will no longer show up. They need to fix that problem. This has now happened to me 3 times in the last week.

What they need to do is put the original claims on what we submitted and then if it denies, then at least the app still has a record of what offers we claimed and can look back on this data!

They couldn't help me because I was apparently supposed to take a screenshot of the offer BEFORE I submitted my receipt, and I should have expected the app to not work. So I was not able to recover the the money I was originally supposed to receive. Three times this week now!

I was submitting a rebate for bounty and was having a hard time getting my money back. Then emailed customer service and was so nice to credit me for it

I been saving with Ibotta for 3 years, this app is good to save on the items I shop for my everyday purchases. I love the bonuses that come with the cash back is fun and easy to use.

I've been using the Ibotta app frequently lately and am very happy with the design of the app, features and available offers! There are quite a few products I normally buy featured on Ibotta, why not get cash back for things I purchase anyway? Using Ibotta (in addition to things being on sale sometimes) has really helped me be more frugal in my shopping. So glad I found this app!

I have sent you two messages about missing $ from food city. The purchase from this linked account was before my trip to Walmart but already got my $ from Walmart but no response from my 2 messages from Ibotta customer service

not happy or impressed with customer service, no response

So I recently had an issue of missing cash back. I emailed the company, gave them all information required and even tho they say I didn't get the right product, which I did, they still worked with me. They explained how I can receive my cash back if something like this happened again and gave me the cash back!

We were missing credit from a grocery store because they entered our customer number incorrectly. Ibotta researched and credited our account. Thanks!

See above.

No matter what I try or what I do, I will scan the item in the store, verify that it qualifies for the rebate and then I go home submit the receipt and they deny the rebate. I wouldn't even purchase the item if it weren't for the rebate, Instead, I could buy the generic brand which would be the same price or cheaper than the namebrand with the rebate. And when I try to show them that they're wrong, they give me vague responses and I never get my rebate money. Overall, this app will get you money in rebates, but also cost you money that you could have saved otherwise.

I ordered on line at Walmart flea medicine along with dog food. The items arrived and within a hour or two I had my cash back in my Ibotta account.

After going through the steps they helped me I just needed to wait

Why is it that when I bought a refuse the receipt the people reviewing them are either blind or stupid? I have to fight with them all the time along with everybody else. I know that has Ibotta because they don't know how to read on a receipt. I just submitted one with four drinks on it. They only gave me credit for one because they don't know how to look at 4@$5.00 equals $20. They count that as 1@ $20

Submitted a receipt for four Jamison drinks they only gave me credit for one. Then I clicked down missing items and I changed it from one to four. They said they reviewed my receipt and came to their conclusion that I only purchased one because they’re stupid.

When i click "withdraw" for rewards it won't accept my phone number. I do not see a method to contact Ibotta in the app to resolve this issue.

I had a great experience after having to write in regarding my offers that didn't process correctly. After writing in the matter was resolved in minutes

I love a bottle. It's the best place on the Internet for cashback. They also have great customer service and I appreciate the help when I need it. They do respond timely