• Ibotta

Ibotta

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Overview

Ibotta has a rating of 3.9 stars from 3,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1219
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.4%
Positive
1,995
Neutral
241
Negative
482
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,881)

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Reviews that mention popular keywords

customer service (593) gift cards (145) phone number (26) care team (47) bank account (31) bar codes (51)
Thumbnail of user jackieb501
1 review
0 helpful votes
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October 4th, 2021

Horrible! Can't withdraw my earnings and can't talk to anyone from ibotta! I met all qualifications to cash out and my account isn't locked so idk what the problem is

Thumbnail of user steved129
2 reviews
1 helpful vote
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June 27th, 2021

Ibotta is pretty easy to use... it has some great rebates and freebies... I just crossed the $1,000 in refunds... sign up with this code for a bonus GHDRMEC

Tip for consumers:
Get the free stuff every time

Products used:
All the culpable rebates

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriab947
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Everything went very well they returned me the correct amount I love this

Reason I chose this business:

I got it recommended

Thumbnail of user ashleyb421
1 review
6 helpful votes
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February 5th, 2019

Ibotta deactivated my account after they did a phone verification and changed my number so I could add a new one and withdraw my funds but as soon as they allowed me to change my number they deactivated my account they will not tell me why and I am out of $48 I am pissed the hell off, upset, angry, mad whatever you want to call it! This is ridiculous! ABSOLUTELY RIDICOULOUS! I will never recommend them to anyone and I'm determined to get my money back even if it means to go through corporate to get a response

Thumbnail of user cherg3
1 review
1 helpful vote
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September 29th, 2019

I've earned $160 in a month including the sign up bonus & progressive monthly bonuses. The key is, to READ the 1) overall instructions esp. Re: readable receipts, store names on receipts 2) requirements for each $ back rebate. It may be good for only a single (new) flavor or scent or you may have to purchase two. 3) SCAN the item in-store to verify. If it doesn't scan, reread reqmts.

I have had 2 problems occur out of 30 receipts submittrd. I asked custimer service for help. It DID take 4 days but they responded each time & credited me correctly.

I do have experience being a mystery shopper where this kind of attn to detail is required or you simply don't get pd. (Due to volume, they just don't have time to deal with non-perfect reports.) so perhaps my expectations of Ibotta are different than the average person in regards to attn. To detail. But if you read, scan in store & keep products out when you submit your receipt at home (You may be required to re scan a product when you submit your receipt on some items), and be patient regarding online customer service, you should have a positive experience.

Thumbnail of user debrak780
1 review
0 helpful votes
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September 18th, 2022

A lot of things I buy in one week doesn't appear in the Ibotta app till the week after for cash back. It seems to me they may be using discounts at specific stores to decide what not to offer cash back on. Another issue with Ibotta is not all stores have cash back for purchases sometimes if you purchase at Super One, pick and Save, Dollar General Etc they only offer cash back if you purchase that same item at Walmart. Sometimes they also ask not only for the receipt but they ask for the barcode off the product this is kind of difficult if you've already used the product before uploading the receipt. I don't think I bought it is worth the amount of time to go in and select products that's the only way you get paid is to select before you purchase. Then you have to upload the receipt and sometimes also upload the barcode it's a ridiculous app very hard to earn money unless you're purchasing the exact products they have on that week and purchasing from the store that they are using for that product that week. Fetch Rewards receipt pal and Receipt Hog are much better apps. I only gave them two stars I would have given them less however I did cash out from there app after a few years of using it I finally earned enough to cash out.

Products used:
This review is for purchases in store that you get cash back for.

Service
Value
Quality
Thumbnail of user mahleej
1 review
0 helpful votes
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December 6th, 2021

When I first joined had no trouble getting my points. In the last month have had to fight to get my points. And have still not gotten them all. But it's nice to earn money to pend later too.

Service
Value
Quality
Thumbnail of user richardc4875
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

A must app to have when shopping at what ever stores you do your shopping

Reason I chose this business:

To earn cash back on my shopping needs

Thumbnail of user mariew808
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I'm surprised how quick and easy Ibotta is to use. Cash is credited almost immediately.

Thumbnail of user angiec468
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

It's still a little for me to figure out but I'm saving money using Ibotta! I love it!

Reason I chose this business:

Referred by my daughter

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dorisr423
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Was found after submitting order nice to get money back

Reason I chose this business:

Love the experience

Thumbnail of user bartb69
1 review
0 helpful votes
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July 15th, 2020

My account has now been permanently deactivated. I've used this app for a long time with no issues. The first time I redeem a receipt worth more than $20 I get accused of counterfeiting receipts. I email them and get a response a few days later and after "manual review" get my account back. I continue to use the app. I try and upload another receipt again, for over $20 in rebates. Wouldn't you know it, my account is deactivated again. This time I email them and get a pre-written response in 15 minutes. After "manual review" my account is now permanently deactivated.
How did one manual review take multiple days but the next take 15 minutes? Why or how would I create fake receipts for an app? I spent $300 dollars, you think I took the time to write up 150 different grocery items from Kroger, then make it the exact same size, font, and tone so I could get $20 back? No, I looked up what I could get bonuses and deals with but you don't want people to actually do that, you just want to sell our shopping data.

Thumbnail of user jordinm6
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Love the ease of use. Love that the app is always changing and getting better.

Super fast response and helped with the issue and quickly resolved it.

Reason I chose this business:

Ease of use, so many different stores to choose from.

Service
Thumbnail of user tashab30
1 review
7 helpful votes
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January 24th, 2019

I opened my account just a few months ago managed to get 25$ from purchases I really didn't want but I'd aim for the bigger ticket numbers. Well at one point i had to email them because they weren't honoring some of my purchase that were clearly there checked and purchased. They respond that they are adding those funds. So when I attempt to cash out send to PayPal it says everything is fine but when I attempt to go to PayPal no $$ so I wait 24hrs NO $$ go to the app cant sign in locked out.!
Bottom line I spent money just to have rainy day cash that they STOLE
Who Runs Ibotta TRUMP?

Thumbnail of user cynthias1744
1 review
1 helpful vote
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January 14th, 2022

I have used Ibotta for several years. Used is a loose term, as I have had more problems with this app than my time was worth.

My phone was hacked at one point, and I was never able to retrieve almost $60 I had earned. I went in to try to reset my info, and everything seemed to be alright putting in my receipts, but when I tried to get my new money out, I was told my phone number belonged to another account.

After several attempts trying to get anyone at the company to listen... One person suggested I get a friend to let me use their phone number to retrieve my money... I contacted the BBB.

The BBB wrote me several days later saying entire thing had been cleared and since they hadn't heard from me, they were closing the investigation. I wrote back and said nothing has been cleared and was sent a copy of the email I was supposedly sent. Imagine my surprise when I went to my account and my phone number was now connected.

Tonight, however, I tried to retrieve my money, again, and Ibotta now won't recognize my email and password.

This isn't a huge amount, only $25, but for someone on Social Security, it makes a difference.

I don't like writing bad reviews, but I believe it a person puts in the time and effort, and now has been, frankly, fleeced twice by a company, others should know.

They'll end up getting $85, but I shan't be doing anything more with them at this point.

You all may do as you please, but be aware.

Service
Value
Thumbnail of user sandyi74
2 reviews
0 helpful votes
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March 10th, 2024
Verified purchase

I like ibotta but your redeem process is a pain when you have to use a reciept.

Reason I chose this business:

It looked like fun, and who doesn’t like to save and get money back!

Thumbnail of user tamarah75
1 review
2 helpful votes
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May 17th, 2019

I have now contacted customer service at least 6 times as Ibotta wont honor my items bought in store at Walmart. Ibotta claims that the items are ordered online while I bought and proven by submitting the receipt, that this was in store purchase. Walmart has a code for certain items even thought that reflects the items that qualify under Ibotta, but Ibotta won't honor them. Since I used Walmart pay through the App, during my in store purchase I had to email through the App, the receipt to my email and make a picture and submit the picture, I should have received $ 3.50 dollars in credit and this is not the first purchase not honored by Ibotta. Ibotta now claims no emailed receipts will be honored but I made a picture of my receipt from the App. That receipts saves paper and is what I get for all in store purchases by using Walmart pay App. Even with a linked Publix phone number and using the App, there were missing items. Too much effort and nuisance to make this App qualify as a decent App. I just emailed Ibotta my response of how dishonest they are for not honoring an in store purchase with a real receipt that shows store, date and all items. Now Ibotta claims that only "paper receipts" will count. Ibotta is probably awaiting a class action lawsuit if they keep handling their clients like this. I do not recommend this App.

Thumbnail of user marthaa1031
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

Always wonderful, hardly any issue. Great
Thank you

Thumbnail of user loris1837
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

Customer service replies are super fast and helpful!

Awesome

Reason I chose this business:

Easily save on purchases

Service
Thumbnail of user belindat125
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Always respond for any questions I have.easy to use. Cash back always on time

Always respond on time

Reason I chose this business:

Excellent app to earning cash

Service
Thumbnail of user andread542
1 review
0 helpful votes
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November 28th, 2021

I started using ibotta before thanksgiving and got a huge surprise with a free thanksgiving dinner! I still can't believe it. I'm so inlove with this app now

Service
Value
Returns
Quality
Thumbnail of user rosac189
1 review
0 helpful votes
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September 7th, 2021

I love using Ibotta! You can get cashback not only with your grocery receipts but also with your online purchases. I have also discover new brands and products.

Thumbnail of user michaelt217
1 review
13 helpful votes
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June 20th, 2017

I accumulated $19.25 in my account (one needs $20 to cash out). When I tried to log in to add more rebates to my account I was locked out. SEVERAL emails to Ibotta went UNANSWERED. A search of the internet shows MANY MANY complaints along the same lines. I've filed complaints with my State Attorney General, the AG in the state Ibotta does business, and the BBB. SCAM!

Thumbnail of user rebeccaw234
1 review
3 helpful votes
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May 11th, 2019

Tried this app again. Will not give me my rewards from my Hannaford loyalty card. I tried to sumbit a request, but the submit button on the app was not working.

Thumbnail of user gwenh203
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Not very user friendly. Does not allow me to add very many offers.

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Ibotta C.
Typically responds within 2 days

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