• Ibotta

Ibotta

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Overview

Ibotta has a rating of 3.9 stars from 3,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1219
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.4%
Positive
1,995
Neutral
241
Negative
482
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,881)

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Other

Reviews that mention popular keywords

customer service (593) gift cards (145) phone number (26) care team (47) bank account (31) bar codes (51)
Thumbnail of user shayj24
1 review
0 helpful votes
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April 30th, 2021

Ibotta is a easy and fast app to use. Plus your saving money or getting cash back at the same time. It was worth me looking into it.

Thumbnail of user stephaniea745
1 review
0 helpful votes
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April 28th, 2021

I've only been using Ibotta for a month or so and it's amazing! I've already saved over $50 Saving money on everyday items you purchase, is great!

Thumbnail of user marcim58
1 review
0 helpful votes
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November 8th, 2021

This is great with a family of 6 Ibotta has been a lifesaver at helping me save $ when buying the regular things I normally buy.

Tip for consumers:
Can’t go wrong

Value
Thumbnail of user joelv103
1 review
0 helpful votes
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November 3rd, 2021

Absolutely love Ibotta. If you are curious then why not just give it a try? It will be well worth your time and only takes minimal effort.

Thumbnail of user franciscap10
1 review
24 helpful votes
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May 18th, 2020

I've been on ibotta for more than a year and every time I try to withdraw it says error to connection even though my connections just fine.

Thumbnail of user rhedaw
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I'm trying to get the hang of this. Not really sure what I'm doing yet. Yes I will watch instructional video soon.

Thumbnail of user danicar21
3 reviews
0 helpful votes
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April 1st, 2022

Always good selection of products, great response from customer service, and very easy to use if you make the time to.

Service
Value
Quality
Thumbnail of user staciac8
0 reviews
0 helpful votes
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December 30th, 2021
Verified purchase

Great and easy way to earn a little extra cash! I'm not really into coupon clipping, but this is so easy!

Thumbnail of user stephaniep1132
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

I used Ibotta for the first time and got over 30.00 cash back! Very pleased! And super excited to get more!

Value
Thumbnail of user donnar1465
1 review
0 helpful votes
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November 12th, 2021

A great way to earn some cash back on your purchases! Especially with the prices now on groceries, every bit helps.

Thumbnail of user danav60
1 review
2 helpful votes
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October 25th, 2020

Please save your time and your energy with Ibotta, because is not worth it! I had a terrible experience with them, I never got my money back on several rebates. The waiting time is up to 48 hours, but usually the money is back in a couple of hours. After waiting 3 days since I uploaded a substantial receipt ( and was still pending) I decided to write to them and ask why is taking so long, and if is smtg wrong... after another 2 days I received an email that said that I used a duplicate receipt, which wasn't true. After my account was locked without any explanation, and took another 2 weeks to get some response from their team care... I feel like there are other rebate apps that are much easier to use -I personally like fetch, since with ibotta you need a lot of time to plan and scan all the deals, make sure they qualify, there are lots of select products and just lots of hassle. Anyway I gave up on ibotta. Bottom line, terrible costumer service( they literally respond in 2+Weeks) and so much work since they don't honor their offers. If you have opportunity to cash out, please do it ASAP because you never know when they just decide to lock or deactivate your account, without any reason

Thumbnail of user hollyea
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Easier than coupons, and the deals are for things I buy all the time

Thumbnail of user harrietg56
1 review
1 helpful vote
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September 14th, 2022
Verified purchase

I totally enjoy using Ibotta to get cash back on items I already buy. You should try it. It's Fabulous.

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesd3944
1 review
1 helpful vote
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August 26th, 2022

Just starting, but already earned cash back and a bonus. Seems to be easier and has better offers than fetch.

Thumbnail of user aliciam455
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

It was very easy and fun kind of a scavenger hunt all products and offers are assembly at your store

Tip for consumers:
Always make a list of offers and make your its check in your ibotta

Products used:
House whole items and food personal care

Service
Value
Shipping
Returns
Quality
Thumbnail of user cp288
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Just a few minutes of your day and you can find some wonderful deals, savings and try new products too!

Thumbnail of user lizettec25
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Easy to use and best rebates ever on a large selection of brands.

Reason I chose this business:

Saw it on social media.

Thumbnail of user maryh3950
1 review
1 helpful vote
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November 11th, 2022
Verified purchase

They are terrible. They don't respond on time. They owe me do often that I already sent the pictures of items with bar codes and amount due. Ugh.

Tip for consumers:
People wanting cash back that have time to fight for it.

Products used:
Groceries

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelac234
2 reviews
0 helpful votes
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June 6th, 2021

Great way to save while you are shopping for your regular needs. Nice to receive extra money. Join now.

Service
Thumbnail of user jessicaf1006
1 review
0 helpful votes
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October 15th, 2021

I seriously can't believe how easy it is to get money back on everyday things I already buy,
And with my earnings, I was able to purchase my daughters bday present with free money. #worthit

Tip for consumers:
Make sure you link your apps and go through the IB app first when you start shopping

Products used:
Groceries and general merchandise

Service
Value
Shipping
Returns
Thumbnail of user bernesag
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Very easy to use and customer service will help with any issues thank a lot

I sent an email it was resolved in 24 hrs thanks

Reason I chose this business:

Wounderful way to get cash back on everything I was going to buy anyway thank you for catering my offers to things I really buy not a whole lot of random things

Service
Thumbnail of user diannew333
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

Thank you IBOTTA TEAM for catching the item I missed on my last shopping trip! You are the greatest!

Reason I chose this business:

I Love IBOTTA! I love getting cash back on my purchases!

Thumbnail of user robynb533
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Hundred percent on board i'm happy with it it's easy and fun

Reason I chose this business:

I herd it through a news show and thought i give it a try
Love it

Thumbnail of user tammyr427
1 review
0 helpful votes
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November 15th, 2021

I love Ibotta, it is so simple to use and to redeem! I loved getting my Thanksgiving dinner for free! Want to give it a try, use this referral
Code, please MKMAQVA

Service
Value
Shipping
Returns
Quality
Thumbnail of user conniev8
1 review
11 helpful votes
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August 18th, 2017

I have had emails go unanswered, one for a full year before I got an answer, even though I was emailing regularly about it.

My worst experience was when they wouldn't pay me $1 for taking Uber, even though I followed their rules. I had been getting rebates for it all along and this particular one was the last day they were offering a $5 bonus. I took the extra ride because I knew it would get me $6. Yet they refused to pay me, saying I didn't go through their app. This wasn't true. I obviously knew how to do it, as I had been doing this bonus regularly. Now when I complain about it, they simply ignore my email.

I regularly have to email many times and resend receipts that their app clearly shows they already have. I have even been denied credit because they couldn't find the item on the receipt when I was buying only one item. This has happened over a dozen times. Each time, I am required to keep on submitting the receipt, sometimes until the receipt is so old, it can no longer be read.

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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