• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,919
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,761)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user sherrieg73
1 review
0 helpful votes
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March 25th, 2023

Best app I've ever used for earning money online and in the store. Soo many ways to get cash back!
I love Ibotta

Thumbnail of user patm809
1 review
0 helpful votes
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August 20th, 2021

I have had some issues where it didn't add the money of an item but only once or twice other than that great app

Tip for consumers:
You get real cash back

Products used:
Tooth brush

Value
Quality
Thumbnail of user brandona109
1 review
8 helpful votes
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February 12th, 2020

Worst customer service ever! They make Comcast/AT&T look like paradise seriously avoid this spp at all costs

Thumbnail of user karenm4734
1 review
0 helpful votes
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November 22nd, 2022

I like this app because it has a wide range of vital stuck to shop for Answer my stuff that not all sites

Thumbnail of user billiesueh
1 review
0 helpful votes
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August 10th, 2021

Once I took the opportunity to understand and use Ibotta it's great I've earned lots of cash back. Give it a try...

Products used:
Lots

Service
Value
Shipping
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Quality
Thumbnail of user gabrielac205
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Es una aplicación que ayuda a ahorrar en compras cotidianas

Buena

Reason I chose this business:

Es muy util

Service
Thumbnail of user seriouslyi
1 review
4 helpful votes
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July 6th, 2019

I'm done.

I stopped using Ibotta for a while because half the things you have to buy are utter crap. Luckily I had a serious sweet tooth so try to follow me through this road of ding and bats.

So last month I received a notification that I was going to be "charged" $3 if I didn't use the app in a certain time period, great manipulating tactics, so I managed to find something I liked. So I had my mother sign up so I could get the $3 referral and she ended up doing just that and making purchases at Stater Bros. Well, Stater Bros doesn't seem to use barcodes and I notified the help center and received some asinine copy and paste response from a woman name Lyn or whatever. A week later mind you. A response that was literally self explanatory and her cutting corners. She didn't address my question.

Okay so, still waiting for credit from my Stater Bros receipt with no barcode but clearly listing our purchases.

Today is July 6th and we shopped at Target. Now if anyone can vouch seeing these items I'm sure you'll get the picture. We purchased those Greek yogurt bars, Klondike bars, Outburst fruit bars... ect. The blasted barcode won't scan, plus it won't take it manually so I go back to the "help" center just annoyed. I send a screenshot of my purchases. It's legible. I receive yet another obtuse response claiming that my receipts don't match and I should verify my purchases. TF?!?

I had to ask if they were humans or robots because at least a robot has an excuse for not having a brain and simply not reading my purchases. So of course I became inspector gadget 2019 and tracked down Bryan Leach the owner on LinkedIn. I really want to tell him about his app.

I'm giving them one week to come back with a compensation of credits and I'm uninstalling this crap. It's not worth the headache dealing with utter incompetence.

The fact that there are recent complaints says that this app isn't worth the spit on the ground.

Thumbnail of user nethenc
3 reviews
16 helpful votes
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November 29th, 2017

Ibotta app is such a waste of time! Most of the times app functionalities doesn't work, ex: i was unable to withdraw cash, never received rebates for Uber rides, had taken 10-12 rides, never got a rebate! When i contacted support team, they closed the ticket forcibly and mentioned they will investigate and get back! Its been a month, i am not bothered contacting them anymore!
Ibotta smartly collects personal info, which they sell to 3rd parties, ex: whats ur annual income, do u own a house, whats ur ethinicity, how many kids in your household, these are never related to any rebates but just personal data that they can sell! Never share these details, avoid rebates when asked these questions or choose a wrong option!
There is always spike in automated calls/spam emails after registering with ibotta, thats bcos ibotta has traded personal info with these!

###updates###
Ibotta has introduced new policy to authenticate with mobile no! This is complete non-sense. Ibotta wants customer phone no and hold on to earnings which ppl cannot withdraw! Never ever give your phone, as it will lead to spurge in spam calls. Ibotta has blocked my earning bcos i didnt provide my phone no. Just to prove Ibotta sells user info, i update my name purposely, changed to ex: "abc", next day i had 20 emails on email id registered on ibotta with "Hi abc". This not only proves ibotta shares personal data but can misuse it in any way!
U can try it urself, ibotta will never delete ur email once u register with them, even if u wish to delete ibotta account permenantly. So atleast avoid sharing phone no! Hope this help!

Thumbnail of user robertw5512
1 review
0 helpful votes
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August 4th, 2023

Had $530 in account and they deactivated and will not help you someone else I knew lost$125 they are scanning people

Service
Value
Thumbnail of user shannanm12
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Cash back on products I'm already going to buy, hek yeah! Some items you get 100% cash back. It's a no-brainer!

Tip for consumers:
Make sure you open the Ibotta app FIRST and then choose where you're shopping (Walmart, Reasors, etc)

Products used:
Food. Cosmetics. Deoderant. Air fresheners.

Service
Value
Thumbnail of user andreasd24
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

[This is a second update to the original review, below.] The combined efforts of Ibotta and their partner's customer service folks are worth a sincere "thank you". They were attentive and thoughtful, going the extra mile to get everything ironed out, and I'm grateful to them.

[This is an update to the original review, below.] Give Ibotta credit for trying. After several back-and-forths and escalation, people with discretion became involved, things were sorted out, and a full rebate was issued. Not exactly a sterling experience, but they've tried to be fair... and to give them the benefit of the doubt, it could be that the Ibotta platform is intended, and works better, for regular repeat purchases than for one-time rebates like my own. I'm raising my rating from one star to three to reflect their efforts and a satisfactory outcome.

[Original review, with some redactions.] My introduction to Ibotta was in the form of a neck tag on a bottle of Kahlua, offering a $40 "cash back" rebate for the purchase of six (6) bottles. Having purchased the same, saved my receipt, brought the Kahlua home and unpacked it (from the gift-box packaging), I went down the Ibotta rabbit hole of installing a phone app, setting up an account and trying to find the process for obtaining a rebate.
News flash: There is none. The offer is not a rebate, and not cash back, and not $40 for six bottles. Instead, it is some sort of earn-credit-by-buying incentive system. Moreover, the offer is not a $40 cash back rebate, but rather $7 unless one purchases multiple brands (and no more than three of a single brand)... Of course, along the way Ibotta obtains as much information as possible about users' identities and buying habits, and no doubt plans to market this information to third parties...
Multiple email exchanges with Ibotta's customer service group shows them to be well-meaning... but ineffective. Their handling has been more or less robotic, and time spent taking and uploading product photos and UPC codes per their requests for supplemental information yielded absolutely nothing apart from the automated, inadequate $7 credit.
I would give Ibotta zero stars, if that were possible...

Thumbnail of user jjoshuaf
1 review
0 helpful votes
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October 12th, 2021

My greatest pleasure in life is shopping and spending money on great deals. I am feet away from reaching the $500 Club and all of a sudden out of nowhere as unexpected as an erupting volcano I have been BLOCKED from withdrawing my earned and credited cash reward of $37.10 to my PayPal.

"OOOOOPS SOMETHING WENT WRONG IBOTTA LOOOKING INTO IT" This is the error notice that appears each and every time I attempted to withdraw my $37.10

I sent a total of four (4) emails requesting that I be given an explanation of what & why they have restricted me from withdrawing my earnings.

NOT A SINGLE REPLY AFTER 4 DAYS! They advise to read articles and rules which I have done many times and none of them pertain to me.

Another odd tidbit of information is that approximately 45 minutes prior to me attempting to withdraw my $37.10 to PayPal I had successfully transferred $43 that I had earned and been credited without any problems.

IBOTTA EXPLAIN WHY YOU HAVE RESTRICTED ME FROM WITHDRAWING MY EARNED CASH $37.10 STOP BEHAVING CREEPY!

Tip for consumers:
Beware before you begin

Service
Value
Thumbnail of user jordanb455
Ibotta C. – Ibotta Rep

Hi there,

Thank you for sharing this feedback; we're sorry to hear that you've experienced difficulty when trying to withdraw your funds. We've contacted you directly and I see you were able to withdraw your earnings, which is great. Please let us know if there is anything we can do to further assist. Thanks!

Thumbnail of user janetteh57
1 review
0 helpful votes
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January 16th, 2022

Earn money for buying everyday groceries and shopping online at Walmart, Groupon, Amazon, Bestbuy and many more

Service
Value
Quality
Thumbnail of user johnw5116
1 review
1 helpful vote
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February 12th, 2022

Wtf is wrong with this app? I made the $50 club and go to withdrawearn8ngs and my account is disabled.

Service
Value
Shipping
Returns
Quality
Thumbnail of user judithh229
1 review
1 helpful vote
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March 31st, 2020

Have 24.00 dollars. Won't let me withdraw. Has no good products, very fewwont even let me review. La do da

Thumbnail of user jamesi256
1 review
1 helpful vote
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August 6th, 2020

I did some of the offers and they never credited me at all the sucky you in to do it and not creditu

Thumbnail of user stephaniey441
1 review
0 helpful votes
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September 27th, 2021

This app is so easy and a easy way too make easy fast cash if you go grocery shopping and we all do just scan your reciet and you get paid

Products used:
Grocerys

Service
Value
Shipping
Returns
Quality
Thumbnail of user alext190
1 review
1 helpful vote
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January 11th, 2019

Hello, I downloaded this app because a friend showed it to me and then referred me. We did all the proper steps to use referal code and then since I have used app so much I have gotten 70$ back in two months. My main two issues with app are: the customer service is horrible. Takes days and sometimes weeks to get a responce ans a lot of times they send you articlws to read, which is not what you want. You want your issue to be solved or credit to be given that is missing. Also the friend referral is either scam or they do not want to honor it. Person who referred me two months ago never get her 5$ and now 3 days ago I referred a friend, who used the app, and they never honored it. My last straw was when I did a liquore store purchase of 1.75L smirnoff for the 3$ rebate and got reciete from store. Ibotta told me it was not a valid reciete. Well ladies and gentleman I dont know how much more valid it can get or wha they want from me because that is what the store gave me. So i did everything right on my part and they never paid me. Then they took the whole offer away next day. Once again, poor customer service, do not honor their friend referral and now telling me that my store reciete is nof valid which was from a actual liquore store.

Thumbnail of user tinac327
1 review
4 helpful votes
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December 22nd, 2019

I leave the house and check my "any item" offers, deciding where to shop the night before my 20 dollar "join" redemption ends. They were set to expire in six hours. I return home a couple of hours later to redeem, one receipt redeems just fine. Cool, 9 more offers to go/something similar and I get the 20 bucks... WRONG. The second receipt is photographed, it wouldn't redeem my ay item offer. So, I went back to search the store the other ways it shows up; the any item category was gone... I search stores for my other receipts; 1 product shows up under the any item for all the other stores instead of that generic receipt icon that should be there. When I left the house, my 20 dollar bonus was set to expire at 1:59 AM. I hit "any item" on a couple more stores, the only one that shows the offer the correct way says it expires in two hours. Great, I have a receipt from there. I click it, it says "not available" on a red icon after jumping pages. I go back to my 20 bonus offer and click it, and it shows the same message for the first time. I still have time before that bonus expires, right this very second. It seems pretty scammy, so I search "any item" in general search, and the same 1 product that took over the general any item receipt category shows up: a mixer set for alcoholic drinks. There website also says you don't need a barcode, so why does it ask for one and produce offers that are product specific for scanning and not any item before the expiration of the any item offer... They didn't want to cash out on the bonus and they removed any item close to bonus check out time to reduce the refunds given. Deceptive.

Thumbnail of user natashas298
1 review
0 helpful votes
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November 4th, 2021

I have such a good experience... it is so easy going... i love it! I am not used to recomended pages but this you must try it.

Thumbnail of user juliea927
1 review
0 helpful votes
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June 4th, 2022

I love this app and it's so easy to useSo many offers and a great chance to try new products! It's the best!

Tip for consumers:
Easy to use

Products used:
Will use them all

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabrielag120
1 review
0 helpful votes
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June 22nd, 2021

So I started doing this because I'm a mom 3 and I'm always shopping is great to have cash back for my needs for example Gas money

Thumbnail of user rakshak
1 review
7 helpful votes
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February 19th, 2018

I have been emailing Ibotta customer service since Oct 2017 because I can't withdraw funds from my account due to my cell phone number got deactivated and do not have a working phone. I have emailed them at least 20/30 emails and they say that the only way you can withdraw funds is through the app, but the app does not let me log in. Everytime, i login to app it keeps giving me error "OOPS... Forbidden". I have the most updated app and the operating system. I tried downloading app on galaxy S6, HTC U11, samsung note 3 etc, but the app does not let me log in... it seems like they have BLOCKED my account. Their customer service is so worst that they do NOT understand my problem. Not sure where to go and who else to complain. I do not like to bring the issues to the internet, but this is ridiculous and it is so frustrating since the emails are going back and forth between me and ibotta since Oct 2017. I even asked them to send me the check of my earnings and they say NO. I DO NOT RECOMMEND THIS CHEATER COMPANY to anyone.

Thumbnail of user josev456
2 reviews
0 helpful votes
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June 14th, 2021

This is great site to earn money i like this site i get alot of point for shopping you could get gift card from many stores

Thumbnail of user fawziak1
1 review
0 helpful votes
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July 20th, 2021

I like Ipotta really helpful and easy, Also it didn't take along time to give money back and ithe costumer service really help for everything

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Ibotta C.
Typically responds within 2 days

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