• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,919
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,761)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user titanias
1 review
0 helpful votes
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February 14th, 2022

I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!

Thumbnail of user ericaf320
1 review
0 helpful votes
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November 15th, 2021

It's hard to make the minimum unless your an alcoholic. The bonuses are impossible unless your a shopaholic and have nothing else to do

Thumbnail of user manuelam49
1 review
0 helpful votes
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December 7th, 2022

Ibotta is my favorite app.love the fact you can cashout your earnings and there is always something on my shopping list that's on ibotta

Products used:
Groceries

Service
Value
Shipping
Thumbnail of user shre84
2 reviews
1 helpful vote
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October 17th, 2017

I can earn money by this app and it works great.
I recommend you to login this app with my referral code and enjoy 10$!
Referral code is: hvkjknp

Thumbnail of user kristym191
1 review
0 helpful votes
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September 5th, 2021

Love this app. I have saved alot and have try items I would have never known of. Its way and makes shopping fun

Thumbnail of user almal61
1 review
0 helpful votes
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March 21st, 2021

I love this Ibotta i star using it few dats ago and i already earn over $20.00 back. I recomend it to everyone and share it with family and friends.

Thumbnail of user graycew1
1 review
0 helpful votes
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October 4th, 2021

Still haven't been able to withdrawal my funds to my bank or to PayPal but I am waiting to hear back with their responses and solutions so we'll see

Thumbnail of user critc
1 review
0 helpful votes
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February 5th, 2023

I love ibota, it gives cash back. Use ibota when you shop, get cash back. I've earned $20., that I can use on vacation.

Tip for consumers:
Gives cash back

Products used:
Food and household items.

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Thumbnail of user jaclyno54
1 review
0 helpful votes
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December 23rd, 2022

Worth it Thank you so much for the extra earnings for the holiday season time I appreciate it sooooo much

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Thumbnail of user claudiae97
1 review
0 helpful votes
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August 8th, 2021

I love Ibotta. Very easy to use, and automatically tells me the items that qualify for cashback. Totally recomend

Thumbnail of user yadirar21
1 review
0 helpful votes
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August 3rd, 2021

Love it so much saving alot of money and earning at the same time i highly recommend this app to everyone!

Tip for consumers:
Amazing

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Thumbnail of user jennifera188
3 reviews
5 helpful votes
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March 12th, 2018

This one is for real and easy. I already have a $196 cash back. Here's my referral link https://ibotta.com/r/ercvptn

Thumbnail of user laurad1832
1 review
0 helpful votes
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June 2nd, 2022

So far I've enjoyed using Ibotta. I have reffered to some friends and family members. It's super simple, happy with the app.

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Thumbnail of user cindym1141
1 review
0 helpful votes
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April 11th, 2021

I have been using ibotta for a week. So far I've earned over $28. Will reccomend to anyone that loves making money.

Thumbnail of user andyb208
1 review
0 helpful votes
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May 23rd, 2019

I Love Ibotta. I'm almost in the $1000 club. Costumer service has always been helpful when I've had a question or problem.

Thumbnail of user kathyb636
1 review
0 helpful votes
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April 23rd, 2020

After 6 mos, Ibotta has started to more frequently reject credits on "unreadable" receipts. Check BBB

Thumbnail of user glennas25
1 review
0 helpful votes
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January 6th, 2022

I love using Ibotta but sometimes I wished they would add more stuff I use specially drinks and fruits.

Thumbnail of user donnaf1118
3 reviews
0 helpful votes
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November 30th, 2021

I really enjoyed using my Ibotta points to redeem free products I use daily from Publix Supermarket.

Thumbnail of user sharonb2107
1 review
0 helpful votes
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January 9th, 2022

Use my code to join Ibotta great way to get extra money back have done got over $ 200 back to PayPal then to bank

Thumbnail of user ashleym1676
1 review
0 helpful votes
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October 14th, 2022

I recently signed up for Ibotta. I spent time looking for deals at different stores that matched up with the ibotta app. I referred a girl I work with and also got my husband signed up for it. I had earned $30. Then I get an email stating that I violated the terms of the app and that my account was suspended. No other explanation. I emailed them two different times and received no response. So, I started a case with the BBB. They finally emailed me back and stated that I had opened up two accounts for the same person. This was not accurate. I had opened up an account on my phone with my email and my phone number. My husband opened an account with his email, phone, phone number and name. No where have I seen that it is limited to one person per household. I emailed them back and informed them that they are mistaken, one account is my husbands and the other is mine. My daughter had opened an account and they locked her account as well. So by this time, my account was locked, my husbands account was locked and my daughters account was locked. This made no sense. Especially since my daughter had nothing to do with the accusations they were making. I decided to have my son open an account to see if he was able to and it wouldn't even allow him to open one. When he went to verify his phone number, it wouldn't send a verification code. Here we are again, he has his own phone, email address and phone number, but he is locked out. I did a bunch of research and have seen that many people have had this issue with his app. They just close your account without verifying any information or asking any questions. I have even seen where several people take their earnings out as soon as they possibly can because they are scared that ibotta will close their account and they will lose their earnings. I would recommend no one waste their time with this app. It might have been good at one point in time but now they are closing accounts with no explanation or justified reason and keeping the earnings. Seems like a scam to me!

Tip for consumers:
Do not use. If you do use, take your money out ASAP.

Service
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Thumbnail of user briceidap1
1 review
0 helpful votes
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March 30th, 2021

My experience with Ibotta has been very good, I always get cash back and my cards always arrive and I use them without problem

Thumbnail of user christiang306
1 review
0 helpful votes
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August 25th, 2021

Easy to use and it's the real deal no scams I got real money transfers to my PayPal account Excited to see what else it has for me

Thumbnail of user teresah166
1 review
6 helpful votes
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June 23rd, 2018

I signed up for Ibotta at the end of May, and was and actually am enjoying using it and seeing what deals and bonuses I can accomplish. I have had two weird issues in the last week. One, my husband signed up on HIS device under me, which was my 3rd referral. The very next morning his account was deactivated. He did nothing wrong, validated a valid offer, and I never got my bonus for refering. Sent emails out a few days account and still nothing back. So whatever, I move on and have had several friends sign up. By several I mean like 4 total. My fourth (but third according to Ibotta) friend signed up and used her Ibotta. I live in South Carolina, her in Michigan. I got a 25 dollar bonus, plus had a little money in my account. I had a total of 41.75 in there and went to cash out. I had gotten locked out due to, to many password attemps, and after doing internet search I found maybe that is why I could not transfer my money. I re set my password, and can get in my account, however it will not let me cash out and to contact support. Which I have through email and facebook. I would like to see the infraction I made or if they will correct it, that would be awesome. I am not aware of ANY rules broken, all my referrals and receipts have been legit. I am hoping for a response to be able to try and continue the use of this, I have told so many people how awesome this was, now I feel like I lied and need to go back and tell them not to do it. Hoping this was an honest mistake on their part (or even mine if I did something I was unaware of) but I went a READ all the terms and can't find anything. If I did, I feel they should show me the infraction.

Thumbnail of user caseys50
3 reviews
25 helpful votes
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October 26th, 2017

I've been using iBotta for several months now and thought I'd cash out some of my earnings yesterday. Since I've been a member, I've earned nearly $500. I've never had any issues entering rebates, scanning receipts, etc. When I tried to Venmo myself the cash, I received a message that my account was locked out and I should contact support. I have an iPhone and when I clicked the button, it verified my identity through the thumbprint reader, so I just assumed I needed to redo it or enter the password manually, but it didn't work. I sent a message to support since I wasn't still able to earn rebates, surf the app, but just not redeem. I received a canned response that my account had been deactivated for violating their policies. I had no idea what they were talking about as the e-mail was a form letter and very vague, stating that it could be from multiple accounts on the same device, reuse of receipts, etc., but since I didn't think any of those applied to me, I responded and asked for an example of when I violated the policy. I received a response that an item was returned and I received credit and that I submitted the same receipt for rebates that already received credit. I did return two pair of jeans to Kohls that I received credit for (which I told them and there was no way of undoing a rebate once it was submitted), but I NEVER NEVER NEVER reused any receipts for multiple rebates. I responded and let them know I had never done that and asked for a specific example. I received the following response: "At this time, we are choosing to end further communication about this issue." Sooooo... they kept my $498 bucks I earned honestly and closed my account permanently so I can't view anything or do anything about it. As soon as it happened, I googled "Ibotta complaints" and this seems to be a common practice by this company. There has to be something we can do. They're basically using us to buy items, gain money from advertising, and then take the money we've earned by helping them.

Thumbnail of user yajhairae
1 review
0 helpful votes
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October 20th, 2021

Love scaning codes, recives and lookup items where you save money and earn and when you notice have more de 20 dolars helps for something else

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Ibotta C.
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