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    Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.1 stars from 4,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 1st among Cash Back sites.

  • Service
    1260
  • Value
    454
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 73.7%
Positive
2,125
Neutral
251
Negative
507
View ratings trends
192
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How would you rate Ibotta?
Top Positive Review

“Excellent communication perfect issue resolution”

Jayne R.
12/28/24

I had three items that didn't show up for the cash back I contacted them and they corrected it superfast. I cannot tell you how impressed I am with this company and would recommend them to all my friends and family Jayne Raskovich

Date of experience: 12/18/24
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Top Critical Review

“Can never get help”

Amy M.
12/5/24

Always was great last 8-10 months I've had issues req. Help no email nor text back, always just went on ibotta put me through to Sam's, worked great all sudden it stopped, I've tried re setting it kicks u off, ilit have thousands in rec. From Sam's that never went through and I shopped thinking they were. Just the last 2 went through and my very latest did not? Wth?

Date of experience: 11/25/24
See critical reviews

Reviews (4,055)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (635) gift cards (149) phone number (26) care team (49) bank account (32) bar codes (55)
Thumbnail of user alemtsehayp
Florida
1 review
0 helpful votes
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October 11th, 2021

I really like ibbota I'm saving as well as earning cash from my grocery shopping... I recommend people to try it and earn and save money.

Date of experience: October 11, 2021

Thumbnail of user seanp362
Virginia
1 review
0 helpful votes
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February 16th, 2022

Been using for 2 years, was skeptical at first but this app works and you end up getting cash back it really helps save money!

Service
Value
Shipping
Returns
Quality

Date of experience: February 15, 2022

Thumbnail of user shashav
California
1 review
0 helpful votes
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October 29th, 2022

Ibotta is easy to use and you really earn cash! I've earned at least $80 in the last year since signing up!

Service
Value
Returns
Quality

Date of experience: October 29, 2022

Thumbnail of user patm809
Ohio
1 review
0 helpful votes
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August 20th, 2021

I have had some issues where it didn't add the money of an item but only once or twice other than that great app

Tip for consumers:
You get real cash back

Products used:
Tooth brush

Value
Quality

Date of experience: August 20, 2021

Thumbnail of user karenm4734
South Carolina
1 review
0 helpful votes
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November 22nd, 2022

I like this app because it has a wide range of vital stuck to shop for Answer my stuff that not all sites

Date of experience: November 21, 2022

Thumbnail of user brandona109
Texas
1 review
8 helpful votes
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February 12th, 2020

Worst customer service ever! They make Comcast/AT&T look like paradise seriously avoid this spp at all costs

Date of experience: February 12, 2020

Thumbnail of user sherrieg73
Ohio
1 review
0 helpful votes
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March 25th, 2023

Best app I've ever used for earning money online and in the store. Soo many ways to get cash back!
I love Ibotta

Date of experience: March 25, 2023

Thumbnail of user brittanyp240
Mississippi
1 review
0 helpful votes
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October 3rd, 2021

Just started with you guys and very excited to start saving! Heard about this on the Internet. So I'm hoping it will do great!

Date of experience: October 1, 2021

Thumbnail of user tanyah315
Pennsylvania
1 review
0 helpful votes
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March 18th, 2022

One The best things made. I definitely needed somerhing like this because me & my husband shops a lot.

Tip for consumers:
It’s the best thing for those who shop & want money back.

Products used:
Power xl grill

Service
Value
Returns
Quality

Date of experience: March 18, 2022

Thumbnail of user vadap2
Ohio
1 review
0 helpful votes
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November 18th, 2021

It's definitely helped out in some tough situations. I love it. The cash back feature has gotten me through not having anything.

Date of experience: November 17, 2021

Thumbnail of user billiesueh
Maine
1 review
0 helpful votes
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August 10th, 2021

Once I took the opportunity to understand and use Ibotta it's great I've earned lots of cash back. Give it a try...

Products used:
Lots

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2021

Thumbnail of user susans4167
Ohio
1 review
0 helpful votes
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January 7th, 2022

Earn cash back on groceries your buying anyways. It's Fast and easy! I have $25 in my account right now.

Tip for consumers:
Check for items you earn cash back before you go shopping. i.e. you need bbq sauce you can check for offers. Sweet baby rays is offering $1.00 cash back for every bottle purchased so you know to buy that instead of a different brand.

Products used:
Cash

Service
Value
Returns
Quality

Date of experience: January 7, 2022

Thumbnail of user savannaht44
Wisconsin
1 review
0 helpful votes
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October 14th, 2021

I do like using Ibotta. Its such a simple and easy way to earn cash back on purchases you already make!

Date of experience: October 12, 2021

Thumbnail of user gabrielac205
Nebraska
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Es una aplicación que ayuda a ahorrar en compras cotidianas

Buena

Reason I chose this business:

Es muy util

Service

Date of experience: May 13, 2024

Thumbnail of user seriouslyi
Idaho
1 review
4 helpful votes
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July 6th, 2019

I'm done.

I stopped using Ibotta for a while because half the things you have to buy are utter crap. Luckily I had a serious sweet tooth so try to follow me through this road of ding and bats.

So last month I received a notification that I was going to be "charged" $3 if I didn't use the app in a certain time period, great manipulating tactics, so I managed to find something I liked. So I had my mother sign up so I could get the $3 referral and she ended up doing just that and making purchases at Stater Bros. Well, Stater Bros doesn't seem to use barcodes and I notified the help center and received some asinine copy and paste response from a woman name Lyn or whatever. A week later mind you. A response that was literally self explanatory and her cutting corners. She didn't address my question.

Okay so, still waiting for credit from my Stater Bros receipt with no barcode but clearly listing our purchases.

Today is July 6th and we shopped at Target. Now if anyone can vouch seeing these items I'm sure you'll get the picture. We purchased those Greek yogurt bars, Klondike bars, Outburst fruit bars... ect. The blasted barcode won't scan, plus it won't take it manually so I go back to the "help" center just annoyed. I send a screenshot of my purchases. It's legible. I receive yet another obtuse response claiming that my receipts don't match and I should verify my purchases. TF?!?

I had to ask if they were humans or robots because at least a robot has an excuse for not having a brain and simply not reading my purchases. So of course I became inspector gadget 2019 and tracked down Bryan Leach the owner on LinkedIn. I really want to tell him about his app.

I'm giving them one week to come back with a compensation of credits and I'm uninstalling this crap. It's not worth the headache dealing with utter incompetence.

The fact that there are recent complaints says that this app isn't worth the spit on the ground.

Date of experience: July 6, 2019

Thumbnail of user nethenc
Massachusetts
3 reviews
16 helpful votes
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November 29th, 2017

Ibotta app is such a waste of time! Most of the times app functionalities doesn't work, ex: i was unable to withdraw cash, never received rebates for Uber rides, had taken 10-12 rides, never got a rebate! When i contacted support team, they closed the ticket forcibly and mentioned they will investigate and get back! Its been a month, i am not bothered contacting them anymore!
Ibotta smartly collects personal info, which they sell to 3rd parties, ex: whats ur annual income, do u own a house, whats ur ethinicity, how many kids in your household, these are never related to any rebates but just personal data that they can sell! Never share these details, avoid rebates when asked these questions or choose a wrong option!
There is always spike in automated calls/spam emails after registering with ibotta, thats bcos ibotta has traded personal info with these!

###updates###
Ibotta has introduced new policy to authenticate with mobile no! This is complete non-sense. Ibotta wants customer phone no and hold on to earnings which ppl cannot withdraw! Never ever give your phone, as it will lead to spurge in spam calls. Ibotta has blocked my earning bcos i didnt provide my phone no. Just to prove Ibotta sells user info, i update my name purposely, changed to ex: "abc", next day i had 20 emails on email id registered on ibotta with "Hi abc". This not only proves ibotta shares personal data but can misuse it in any way!
U can try it urself, ibotta will never delete ur email once u register with them, even if u wish to delete ibotta account permenantly. So atleast avoid sharing phone no! Hope this help!

Date of experience: November 29, 2017

Thumbnail of user robertw5512
New Jersey
1 review
0 helpful votes
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August 4th, 2023

Had $530 in account and they deactivated and will not help you someone else I knew lost$125 they are scanning people

Service
Value

Date of experience: August 4, 2023

Thumbnail of user shannanm12
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Cash back on products I'm already going to buy, hek yeah! Some items you get 100% cash back. It's a no-brainer!

Tip for consumers:
Make sure you open the Ibotta app FIRST and then choose where you're shopping (Walmart, Reasors, etc)

Products used:
Food. Cosmetics. Deoderant. Air fresheners.

Service
Value

Date of experience: May 27, 2022

Thumbnail of user andreasd24
Illinois
1 review
0 helpful votes
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December 16th, 2021
Verified purchase

[This is a second update to the original review, below.] The combined efforts of Ibotta and their partner's customer service folks are worth a sincere "thank you". They were attentive and thoughtful, going the extra mile to get everything ironed out, and I'm grateful to them.

[This is an update to the original review, below.] Give Ibotta credit for trying. After several back-and-forths and escalation, people with discretion became involved, things were sorted out, and a full rebate was issued. Not exactly a sterling experience, but they've tried to be fair... and to give them the benefit of the doubt, it could be that the Ibotta platform is intended, and works better, for regular repeat purchases than for one-time rebates like my own. I'm raising my rating from one star to three to reflect their efforts and a satisfactory outcome.

[Original review, with some redactions.] My introduction to Ibotta was in the form of a neck tag on a bottle of Kahlua, offering a $40 "cash back" rebate for the purchase of six (6) bottles. Having purchased the same, saved my receipt, brought the Kahlua home and unpacked it (from the gift-box packaging), I went down the Ibotta rabbit hole of installing a phone app, setting up an account and trying to find the process for obtaining a rebate.
News flash: There is none. The offer is not a rebate, and not cash back, and not $40 for six bottles. Instead, it is some sort of earn-credit-by-buying incentive system. Moreover, the offer is not a $40 cash back rebate, but rather $7 unless one purchases multiple brands (and no more than three of a single brand)... Of course, along the way Ibotta obtains as much information as possible about users' identities and buying habits, and no doubt plans to market this information to third parties...
Multiple email exchanges with Ibotta's customer service group shows them to be well-meaning... but ineffective. Their handling has been more or less robotic, and time spent taking and uploading product photos and UPC codes per their requests for supplemental information yielded absolutely nothing apart from the automated, inadequate $7 credit.
I would give Ibotta zero stars, if that were possible...

Date of experience: December 16, 2021

Thumbnail of user jjoshuaf
California
1 review
0 helpful votes
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October 12th, 2021

My greatest pleasure in life is shopping and spending money on great deals. I am feet away from reaching the $500 Club and all of a sudden out of nowhere as unexpected as an erupting volcano I have been BLOCKED from withdrawing my earned and credited cash reward of $37.10 to my PayPal.

"OOOOOPS SOMETHING WENT WRONG IBOTTA LOOOKING INTO IT" This is the error notice that appears each and every time I attempted to withdraw my $37.10

I sent a total of four (4) emails requesting that I be given an explanation of what & why they have restricted me from withdrawing my earnings.

NOT A SINGLE REPLY AFTER 4 DAYS! They advise to read articles and rules which I have done many times and none of them pertain to me.

Another odd tidbit of information is that approximately 45 minutes prior to me attempting to withdraw my $37.10 to PayPal I had successfully transferred $43 that I had earned and been credited without any problems.

IBOTTA EXPLAIN WHY YOU HAVE RESTRICTED ME FROM WITHDRAWING MY EARNED CASH $37.10 STOP BEHAVING CREEPY!

Tip for consumers:
Beware before you begin

Service
Value

Date of experience: October 12, 2021

Thumbnail of user jordanb455
Ibotta C. – Ibotta Rep

Hi there,

Thank you for sharing this feedback; we're sorry to hear that you've experienced difficulty when trying to withdraw your funds. We've contacted you directly and I see you were able to withdraw your earnings, which is great. Please let us know if there is anything we can do to further assist. Thanks!

Thumbnail of user janetteh57
Ohio
1 review
0 helpful votes
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January 16th, 2022

Earn money for buying everyday groceries and shopping online at Walmart, Groupon, Amazon, Bestbuy and many more

Service
Value
Quality

Date of experience: January 16, 2022

Thumbnail of user judithh229
Colorado
1 review
1 helpful vote
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March 31st, 2020

Have 24.00 dollars. Won't let me withdraw. Has no good products, very fewwont even let me review. La do da

Date of experience: March 31, 2020

Thumbnail of user johnw5116
Tennessee
1 review
1 helpful vote
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February 12th, 2022

Wtf is wrong with this app? I made the $50 club and go to withdrawearn8ngs and my account is disabled.

Service
Value
Shipping
Returns
Quality

Date of experience: February 12, 2022

Thumbnail of user jamesi256
Maine
1 review
1 helpful vote
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August 6th, 2020

I did some of the offers and they never credited me at all the sucky you in to do it and not creditu

Date of experience: August 6, 2020

Thumbnail of user stephaniey441
Georgia
1 review
0 helpful votes
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September 27th, 2021

This app is so easy and a easy way too make easy fast cash if you go grocery shopping and we all do just scan your reciet and you get paid

Products used:
Grocerys

Service
Value
Shipping
Returns
Quality

Date of experience: September 25, 2021

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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Thumbnail of user willd314
Ibotta C.
Typically responds within 3 days

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