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    Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.1 stars from 4,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 1st among Cash Back sites.

  • Service
    1255
  • Value
    454
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.7%
Positive
2,106
Neutral
250
Negative
503
View ratings trends
192
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How would you rate Ibotta?
Top Positive Review

“Love it.”

Bonnie K.
11/15/24

I had a problem (turns out I was wrong), but they promptly replied, explained the situation, and even gave me some credit. I have used it for years. It is nice being able to get real cash for things that you are already buying.

Date of experience: 11/5/24
See positive reviews
Top Critical Review

“Non-existent customer support”

Joe R.
11/23/24

I don't think anyone in their customer "support" department actually reads the questions you send them, and, if they do read them, they do their best to frustrate you with irrelevant non-answers. All they are capable of is firing off some standard answers from their answer sheet that matches a word or two from your inquiry

Date of experience: 11/13/24
See critical reviews

Reviews (4,029)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (629) gift cards (148) phone number (26) care team (48) bank account (32) bar codes (55)
Thumbnail of user kathyb636
Pennsylvania
1 review
0 helpful votes
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April 23rd, 2020

After 6 mos, Ibotta has started to more frequently reject credits on "unreadable" receipts. Check BBB

Date of experience: April 23, 2020

Thumbnail of user claudiae97
Massachusetts
1 review
0 helpful votes
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August 8th, 2021

I love Ibotta. Very easy to use, and automatically tells me the items that qualify for cashback. Totally recomend

Date of experience: August 6, 2021

Thumbnail of user jennifera188
South Carolina
3 reviews
5 helpful votes
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March 12th, 2018

This one is for real and easy. I already have a $196 cash back. Here's my referral link https://ibotta.com/r/ercvptn

Date of experience: March 11, 2018

Thumbnail of user laurad1832
Alabama
1 review
0 helpful votes
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June 2nd, 2022

So far I've enjoyed using Ibotta. I have reffered to some friends and family members. It's super simple, happy with the app.

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user cindym1141
Tennessee
1 review
0 helpful votes
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April 11th, 2021

I have been using ibotta for a week. So far I've earned over $28. Will reccomend to anyone that loves making money.

Date of experience: April 10, 2021

Thumbnail of user glennas25
Virginia
1 review
0 helpful votes
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January 6th, 2022

I love using Ibotta but sometimes I wished they would add more stuff I use specially drinks and fruits.

Date of experience: January 5, 2022

Thumbnail of user donnaf1118
Georgia
3 reviews
0 helpful votes
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November 30th, 2021

I really enjoyed using my Ibotta points to redeem free products I use daily from Publix Supermarket.

Date of experience: November 30, 2021

Thumbnail of user sharonb2107
Mississippi
1 review
0 helpful votes
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January 9th, 2022

Use my code to join Ibotta great way to get extra money back have done got over $ 200 back to PayPal then to bank

Date of experience: January 8, 2022

Thumbnail of user ashleym1676
Illinois
1 review
0 helpful votes
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October 14th, 2022

I recently signed up for Ibotta. I spent time looking for deals at different stores that matched up with the ibotta app. I referred a girl I work with and also got my husband signed up for it. I had earned $30. Then I get an email stating that I violated the terms of the app and that my account was suspended. No other explanation. I emailed them two different times and received no response. So, I started a case with the BBB. They finally emailed me back and stated that I had opened up two accounts for the same person. This was not accurate. I had opened up an account on my phone with my email and my phone number. My husband opened an account with his email, phone, phone number and name. No where have I seen that it is limited to one person per household. I emailed them back and informed them that they are mistaken, one account is my husbands and the other is mine. My daughter had opened an account and they locked her account as well. So by this time, my account was locked, my husbands account was locked and my daughters account was locked. This made no sense. Especially since my daughter had nothing to do with the accusations they were making. I decided to have my son open an account to see if he was able to and it wouldn't even allow him to open one. When he went to verify his phone number, it wouldn't send a verification code. Here we are again, he has his own phone, email address and phone number, but he is locked out. I did a bunch of research and have seen that many people have had this issue with his app. They just close your account without verifying any information or asking any questions. I have even seen where several people take their earnings out as soon as they possibly can because they are scared that ibotta will close their account and they will lose their earnings. I would recommend no one waste their time with this app. It might have been good at one point in time but now they are closing accounts with no explanation or justified reason and keeping the earnings. Seems like a scam to me!

Tip for consumers:
Do not use. If you do use, take your money out ASAP.

Service
Quality

Date of experience: October 14, 2022

Thumbnail of user briceidap1
Florida
1 review
0 helpful votes
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March 30th, 2021

My experience with Ibotta has been very good, I always get cash back and my cards always arrive and I use them without problem

Date of experience: March 30, 2021

Thumbnail of user christiang306
Florida
1 review
0 helpful votes
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August 25th, 2021

Easy to use and it's the real deal no scams I got real money transfers to my PayPal account Excited to see what else it has for me

Date of experience: August 24, 2021

Thumbnail of user teresah166
Idaho
1 review
6 helpful votes
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June 23rd, 2018

I signed up for Ibotta at the end of May, and was and actually am enjoying using it and seeing what deals and bonuses I can accomplish. I have had two weird issues in the last week. One, my husband signed up on HIS device under me, which was my 3rd referral. The very next morning his account was deactivated. He did nothing wrong, validated a valid offer, and I never got my bonus for refering. Sent emails out a few days account and still nothing back. So whatever, I move on and have had several friends sign up. By several I mean like 4 total. My fourth (but third according to Ibotta) friend signed up and used her Ibotta. I live in South Carolina, her in Michigan. I got a 25 dollar bonus, plus had a little money in my account. I had a total of 41.75 in there and went to cash out. I had gotten locked out due to, to many password attemps, and after doing internet search I found maybe that is why I could not transfer my money. I re set my password, and can get in my account, however it will not let me cash out and to contact support. Which I have through email and facebook. I would like to see the infraction I made or if they will correct it, that would be awesome. I am not aware of ANY rules broken, all my referrals and receipts have been legit. I am hoping for a response to be able to try and continue the use of this, I have told so many people how awesome this was, now I feel like I lied and need to go back and tell them not to do it. Hoping this was an honest mistake on their part (or even mine if I did something I was unaware of) but I went a READ all the terms and can't find anything. If I did, I feel they should show me the infraction.

Date of experience: June 23, 2018

Thumbnail of user caseys50
Ohio
3 reviews
25 helpful votes
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October 26th, 2017

I've been using iBotta for several months now and thought I'd cash out some of my earnings yesterday. Since I've been a member, I've earned nearly $500. I've never had any issues entering rebates, scanning receipts, etc. When I tried to Venmo myself the cash, I received a message that my account was locked out and I should contact support. I have an iPhone and when I clicked the button, it verified my identity through the thumbprint reader, so I just assumed I needed to redo it or enter the password manually, but it didn't work. I sent a message to support since I wasn't still able to earn rebates, surf the app, but just not redeem. I received a canned response that my account had been deactivated for violating their policies. I had no idea what they were talking about as the e-mail was a form letter and very vague, stating that it could be from multiple accounts on the same device, reuse of receipts, etc., but since I didn't think any of those applied to me, I responded and asked for an example of when I violated the policy. I received a response that an item was returned and I received credit and that I submitted the same receipt for rebates that already received credit. I did return two pair of jeans to Kohls that I received credit for (which I told them and there was no way of undoing a rebate once it was submitted), but I NEVER NEVER NEVER reused any receipts for multiple rebates. I responded and let them know I had never done that and asked for a specific example. I received the following response: "At this time, we are choosing to end further communication about this issue." Sooooo... they kept my $498 bucks I earned honestly and closed my account permanently so I can't view anything or do anything about it. As soon as it happened, I googled "Ibotta complaints" and this seems to be a common practice by this company. There has to be something we can do. They're basically using us to buy items, gain money from advertising, and then take the money we've earned by helping them.

Date of experience: October 26, 2017

Thumbnail of user yajhairae
Colorado
1 review
0 helpful votes
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October 20th, 2021

Love scaning codes, recives and lookup items where you save money and earn and when you notice have more de 20 dolars helps for something else

Service
Value
Shipping
Returns
Quality

Date of experience: October 19, 2021

Thumbnail of user meganc117
Pennsylvania
1 review
0 helpful votes
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June 7th, 2018

Only been using the app about 2 months and have earned almost $200 back. Anyone interested in joining feek free to use my referral code wwnouqn

Date of experience: June 7, 2018

Thumbnail of user jonathany283
West Virginia
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

I don't know much about Ibotta yet because I recently just joined but one thing I am certain about is that I hope it all is worth it in the end

Service
Value

Date of experience: December 26, 2022

Thumbnail of user shannonm937
Iowa
1 review
0 helpful votes
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March 13th, 2022

I LOVE Ibotta! It's so easy to use. No hassle no fuss. If you're not using it, what are you doing?!

Date of experience: March 13, 2022

Thumbnail of user derrickc141
Texas
1 review
0 helpful votes
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November 23rd, 2021

Fraudulent company, makes you agree to purchase, and does not fulfill their agreement. Stay away from this site. BUYER BEWARE

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2021

Thumbnail of user giovannil49
California
1 review
0 helpful votes
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June 16th, 2022

Use code DCPLIDM for 70% off an extra $25.
New user get $25 instantly with this code and can cash out after.

Tip for consumers:
new users: DCPLIDM
For $25

Products used:
Shoes and high end makeup

Service
Value
Shipping
Returns
Quality

Date of experience: June 15, 2022

Thumbnail of user angelicab148
New York
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Mi experiencia es un poco mala x mis reembolsos puedes checar cuando subo recibos no me dan mis rembolsos

Bueno pero nunca obtuve mis rembolso

* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: April 3, 2024

Thumbnail of user angelc350
Indiana
1 review
0 helpful votes
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November 14th, 2021

OMG, I LOVE IT! ITS EASY AND A GREAT WAY RO SAVE MONEY. I AM SHARING WITH EVERYONE... EVEN WITH STRANGERS... GET APP

Date of experience: November 13, 2021

Thumbnail of user chellieb
Missouri
1 review
0 helpful votes
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September 26th, 2022

I have not been with Ibotta very long and I have already reached the first $20 Cash Back it was easy.

Date of experience: September 24, 2022

Thumbnail of user johns5334
California
1 review
8 helpful votes
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December 18th, 2019

THIS COMPANY IS A SCAM! Please stay away from these s**** and save your time and energy. I'll be joining a lawsuit if there exists one.

Date of experience: December 18, 2019

Thumbnail of user vickic340
Oregon
1 review
0 helpful votes
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December 8th, 2021

I STARTED USING THIS APP A MONTH AGO, I EARNED $36.34 MY FIRST TIME. YOU GET A VARIETY OF STORES TO SHOP FROM & IT'S FUN

Date of experience: December 8, 2021

Thumbnail of user patriciao1328
Oregon
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Con estas ofertas completaba mi bonus semanal pero no me lo dieron.

Service

Date of experience: May 4, 2024

Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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