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- Backed by the National Science Foundation
- For Business
Ibotta has a rating of 4.1 stars from 4,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 1st among Cash Back sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I had a problem (turns out I was wrong), but they promptly replied, explained the situation, and even gave me some credit. I have used it for years. It is nice being able to get real cash for things that you are already buying.
I don't think anyone in their customer "support" department actually reads the questions you send them, and, if they do read them, they do their best to frustrate you with irrelevant non-answers. All they are capable of is firing off some standard answers from their answer sheet that matches a word or two from your inquiry
Its easy to understand the Web site PLUS earn a lil EXTRA money. So it's a WIN WIN for me. I just started and it's adding up quickly. Thanks
Date of experience: March 9, 2022
This is good way to save money I signed up and got 5 dollars earnings could use more guidlines. Eoeoeirh g. J jyktoyoyoyititi
Date of experience: August 17, 2022
I love that I can get cash back on things I buy, it helps me to get other things I need or when I need a drink lol
Date of experience: October 4, 2021
Hands down worst customer service.
I had an issue with receiving the funds I had earned from Ibotta. It was about $45. Once I got to the point when I was ready to withdraw the funds and connect my Ibotta account to my Paypal account all of the horrible things that I read (on all of the sites that AREN'T GETTING PAID BY IBOTTA TO SPEAK GOOD ON THEM) seemed to foretell my horrible experience with their customer service department.
First, in order to ensure I didn't get locked out of my account I reached out to Ibotta. (The app was asking me to verify my number and since I didn't remember ever linking a phone number and had just changed my work and home number I reached out to customer service for assistance.) It took about a month before they finally fixed this issue. During that month I repeatedly asked to speak to a manager or a supervisor. They never allowed for this to happen. I honestly think that the only reason (that part of) the Ibotta issue was solved in that month's span is because I went to the BBB and filed a complaint.
After them finally verifying my telephone number you would think I would have been able to connect the two accounts (Ibotta to Paypal). Nope. I kept getting an error message on my mobile device stating that my Ibotta password was false. How could it have been false when I had to log into the app to be able to even attempt to link the accounts? They finally said (YESTERDAY after another few days of waiting on their response) that they will link my accounts manually.
The idea of the app is cool but don't ever have to need their "customer service". They are very mal-mannered (never once apologizing for the inconvenience) and they also aren't the smartest. You'll be in for a ride. I've never seen anything like it. Because of the fact I've been going back and forth with them for an entire month (30 days) in order for me to get my issue resolved it's like I worked double time for the $45. It made it not worth it and I'll be deleting the app.
Date of experience: November 5, 2017
Perfecta me gusta por que la uso en todas partes yo
Date of experience: April 30, 2024
I wish I had known about this App long before now. Can't imagine shopping without IBOTTA! Love it!
Products used:
Pantry. Garden. Produce. Health. All of it!!
Date of experience: March 9, 2022
This is my first time using this app, and I love it! I received my money asap. I'm a believer!
Products used:
Detergent soap
Date of experience: May 25, 2022
Scanning barcodes from my purchases and not getting creditcredit! I'm over this appapp, I thought it wad supposed to be easyeasy!
Date of experience: March 10, 2019
I like it but the only thing is that I couldn't add my bank account so I had to get a gift card so I hope I know how to use it from my phone
Date of experience: November 8, 2021
If you ever get a new phone they will close your account and keep your money. This place is a scam!
Date of experience: November 29, 2022
I'm passing financial struggles but thanks to Ibotta I can afford some food for my family thanks GOD and Ibotta
Date of experience: June 7, 2022
This has been the best app ever and actually let's you cash out its easy simple and make cash back!
Date of experience: January 9, 2022
Love this app easy to use. Will definitely use in the future and will tell all my friends!
Date of experience: September 5, 2021
So far so good /// I just like it/// and I continue work with Ibotta/// I make my first 22 dollars and I was happy ///
Date of experience: March 7, 2022
The drinks were cold for the 4 th of July got blue vodka. Bought 4 bottles of them. Love the taste.
Date of experience: July 5, 2021
Me encanta esta aplicación lo amo q aveces mejor te bloquean la cuenta y no te dan los rembolsos..
Me gusta lo malo es q solo es ingles
Date of experience: April 12, 2024
This Application refunded more Thani paid two times after getting a discount from ShopRite I won Turkey
Date of experience: November 15, 2021
Great app. Earn cash back on stuff you already buy. Food shopping. Holiday dinner. Pet products.
Products used:
Food
Date of experience: November 20, 2021
Fun and lucrative! They have a wide variety of products that earn you cash back! My favorite app!
Products used:
Groceries and household items
Date of experience: August 18, 2021
Buen servicio y buenas ofertas aunque me gustarÃa ver más productos de cuidado personal en su bandeja
Date of experience: March 13, 2024
This is such an easy way to earn extra money. Everyone shops so why not make some money and shop. Fast and easy.
Date of experience: July 7, 2021
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
