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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I've had nothing but a pleasure to entering my receipts so I can save!
I contacted ibotta once on a purchase I had made and they gave me credit for it!
To save on my purchases!
Excellent 👌 app for return, my family is too happy with de app
However is my card fixed. I should not have to contact CS every time I shop. I am not getting an answer if it's fixed
Great CS but never an answer if my card is now synched/fixed
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Fast, usually accurate but when not (multiple purchases & something gets missed) they respond quickly & get it corrected.
To save money especially in this economy.
Ibotta is simple to use once you get used to its process. Initially, I tend to forgot to clip the items that i want for cashbacks but as time goes by, I was able to update my items regularly. Maybe its better if they have an option to click all to make it easier😁 Hope you'll have more products soon. It provided us a few extra bucks each month. The customer service is great as well. They act fast and reasonable.
I had an issue with cash back on some offers recently & reached out to the ibotta CS team. Got a response from them within hours and the issue was satisfactorily resolved. Certainly an app i would recommend to others.
Great way to get cash rewards on items that you are already going to buy!. If you are connected, to say Walmart, and don't pre-select an item that you purchase, the app will detect and notify you that you made a purchase that qualifies to receive cash for that purchase and you can submit/acknowledge that you made the purchase and they review your info and place cash on your account. Great App!
Great way to increase your purchasing power!
Any time I've had an issue the customer care team members have been kind and helpful. When i've made a mistake they explain fully what I did, and when the ibotta system made a mistake, they fix it promptly.
And the offers allow me to try items that might otherwise not be in my budget - and a lot of times the item becomes a new favorite!
Had two experiences where I had the right items, but the bar code didn't match. Frustrating!
Also have problems getting my reciept submitted.
I like to spend and save money!
All you have to do is choose the items u
Plan. On buying and check them off and if at food lion click on shop food lion and you will bt your money back get b
They got back to me pretty fast and answered my question . Always very helpful and professional.
My niece recommended it to me bc she knows with all this inflation. It’s getting harder to be able to afford groceries for my family.I love using Ibotta. You can get money back everytime if you pay attention to what’s on the list.and take a few minutes to go over the list and check off what u plan on buying to get cash back. I usually get some back almost every time I shop for groceries. Makes grocery shopping more fun waiting to see how much I’m
Going to get back from doing something I have to do anyways. It’s so nice that there is an app that pays you back for items you were going to buy anyways.
Was missing credit for a purchase and contacted Ibotta. I was given credit within 15 minutes. Great service.
I was missing offers from my receipt, but I sent Ibotta an email and they corrected the issue. They were fast and very helpful.
I applied for 2 of the $2.00 glade in this customer service helped applied rebate, and received 1. The response was quick though!
i received only 1 of the 2 rebates when the rebate said up to 3 times.
I've used the Ibotta app for a few years and have zero complaints. There is always
A quick and kind response to any questions or concerns. Over $2000.00 back so. I save all year to use at Christmas! Nice bonus!
My recent request for support on missing rebate was quickly and efficiently handled, much appreciated
The app clearly states "max" quantity- most items were purchased missing the quantity- groups of five the missing quantities include- silk, orange juice, coffee drinks, Rana meals which through the app online states how many purchased. While some had Walmart cash back-it only included a quantity of "1" thus missing out on the other 4 and the quantity is not reflected through the bonus which was well above the "63" items for the promotion if someone can look into this would be greatly appreciated
Left a message on “get help” and did not receive at least a notification.
Thought I would try this again as there have been issues and continue to be obviously!
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I love saving money so I thank you! I didn't get all the money I was supposed to though. I was supposed to get cash back for little Debbie cakes if you buy 2 family packs which I did. I didn't get credit for it. Also for my Rachel Ray dry cat food, no points. Nor that big of a deal. But If your gonna show me and tell me I'm gonna get it, then don't give it, makes me not trust your company brand.
A friend referred me.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased the watermelon in Walmart. The only watermelon they had and I did not get the dollar back. It said it did not qualify. That's a times you tell me that items are available and they're not. No identification where this watermelon was grown
Usually fair reimbursement
Hi Linda,
Thank you for sharing your feedback with us! We have reached out to you directly and are excited to help. Please take a moment to review your messages, and if you require any more assistance, please don't hesitate to get in touch. Thank you!
I like the site and app. I scan all my receipts to see if I get cash back.
I've reached out to the care team. They've always responded quickly and resolved the issue. Thanks!
Overall good experience. It is a hit frustrating when the store does not have the item or a specific scent or size of the item.
Looking to save money & earn gift cards.
Hello Roxanne! We appreciate your feedback and apologize for any inconvenience you may have experienced. Your input is important to us, and we are using it to enhance our services. Thank you for your honest feedback.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hello Karen,
Thank you for sharing your feedback with us! We are sorry if there were any delays, frustrations, or inconveniences during your experience. Your feedback is valuable to us, and we genuinely apologize for any inconvenience caused. At Ibotta, we aim to create a positive environment for our Savers. Our team is dedicated to addressing each inquiry promptly and accurately. We regret if we fell short of this standard in your case. Your feedback has been noted for the relevant team. We appreciate your honest review!
If you have any more questions or concerns about the Ibotta app, please feel free to reach out to us through our Help Center.
Warm regards,