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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
My Walmart receipt's barcode was not scanning so that I could get the offers from the app. I was pretty stressed because some of the offers were going to expire that day. So I decided to go got the help center and explain what was happening. I received an email saying my ticket was opened and being processed. This is one of the many great things about Ibotta, when they say you're ticket or claim has been created and being processed they really pay attention to each situation and try to resolve it in the best way possible. So, I received a separate email asking me to please provide screenshots of the offers which only three of the six offers I had on my receipt were active and the other three had expired by the time I responded to the email. I circled the items on my receipt submitted a photo of the receipt and a screenshot of the active offers and the other three offers I just described them in the email of what I remembered the offer cash back to be. Since most of the offers were not active anymore, I truly didn't think that I was going to receive the cash back, but as always, Ibotta has been wonderful to credit me back. I am a VERY HAPPY app user!
It is literally one of my FAVORITE couponing apps. Not only have they refunded me the offers I was missing every time I have written in to explain a situation of missing cash back or something glitched and I couldn’t redeem offers, the app is so easy to use and clear on the offers available. The layout is dummy proof. Ibotta has ALWAYS gone out of their way to helped me. Going the extra mile to make sure that users are happy and happy I am! So amazed at the attention to user needs. I can honestly say that Ibotta is the Nordstrom of coupon apps with the EXCELLENT customer service!
Ibotta just gets better and better! They remind me if I've not marked my items that qualify for discount, and I still get a discount! Thank you, Ibotta!
It is great
Did not get credit for everything purchased even after checking barcodes to ensure products were eligible.
Customer service told me to wait 72 hours and then check back.
It is somewhat easy to use.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had an issue over the Holiday weekend, and you would expect to be helped after the weekend, but nope they got right on it! They are amazing 🤩 I do appreciate them for all they do!
I have gotten back over $700 in amazon gift cards in the last couple of years. I usually order my familys deodorant and personal items. Cost to me $0
You do earn cash back but most times I submit a receipt the next day the app says I didn't earn anything when it says earn 2% cash back on purchases at the store i submitted a receipt from. It doesn't make sense
I like to earn gift cards for purchases
It is ridiculous that you cannot submit your receipt if it is to long. After trying 12 times I folded it in the middle so the retailer and barcode could still be seen. Albertsons and Winco are long. Well now I am getting locked out for security reasons. I was not altering the receipt to cheat anyone, just trying to make it
Fit. Even if you tap the longer receipt. You can not get close enough to make it fit.
I started it for my niece. So she could get a bonus. I’ve only done it 4 or 5 times. It is not worth the headache.
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
First off I really enjoy ibotta:
On Sunday, May 12 I checked my Ibotta account and I noticed that I was four items away from a five dollar bonus.
So I purchase four more items, scan items uploaded the receipt, but somehow it was only showing one Cottonelle and I purchased two.
So with the help of customer service the problem was corrected.
Thank you
Always nice to earn extra money on items I am buying. Excellent customer support with any issues.
Can never make contact when needed. My pork chops will not go through
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This app is too much work. Also they don't recognize any target purchases. Unless bought in store.
Blah
Money needed
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We've reached out to you directly to address the issue. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
I had an issue with a rebate. I reached out to customer service and it was handled within a day.
Im not able to get any help after trying for months emailing and chatbot so im still unable to link my DG account and found out that Im not able to scan in receipt if DG not linked so Ive lost like $40.00 in cash back due to this. I use the correct information to link but it just wont link...
NO RESOLUTION STILL.
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
Every time I purchase multiple quantities, I only get credit for one if it's a big amount. It does it all the time I just put a receipt for 2 Jamison's and I get credit for one and when I say I'm missing cash and I send it in. I don't get credit for it. I just don't get it. Is it because it's 4.00 and you don't want me to get 8.00?
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ibotta sent me a reminder after I purchased two items that were eligible for rebate. I followed the instructions and got my rebate on the items.
Ease of use.
My experience with Ibotta has been wonderful! I have saved tons of money and been able to try new items that I would not have purchased if it wasn't on Ibotta. Someone hacked into my account a few years ago and Ibotta addressed this issue immediately. Ibotta is the best savings app available.
Ibotta’s Customer service is excellent. They responded very quickly and always resolve the issue
Great savings
I use iBotta daily. There are so many distractions like phone calls, emails, etc. And 90% of them are junk. But the little bit of time I spend using iBotta is 100% productive. So as far as I am concerned...Saving money is always worth the time!
I went to a couponing seminar with my wife. IBotta wasn't mentioned, but that set me on a journey to examine dozens of companies doing the same thing. IBotta was the best!
I recently had an issue with a cash out, and right away, I received an email from Ibotta ready to help solve it! I love getting $$ back 😍
Easy to navigate. I wish all merchants automatically gave the credits instead of having to scan bar codes.
Our daughter suggested I join as I do a lot of grocery shopping
I have problem submitting my receipt and I contact customer service they help me with everything. Thank you.
Discovered 3 items missing, so I selected them (again) & uploaded receipt (again). It really works!
Saw it advertised; also recommended by friends.
I scanned the bar code- why am I not being credited? This app is really unprofessional
A coworker made ne
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, there is a mistake, I just by one stem flying insects light trap, for the operational error of the sailer, I returned one back immediately. So the receipt has no mark for refund. And when I upload the receipt, I did not noted that the number of stem is 2. Will you please help me to withdraw one? Thank you so much!
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
We're thrilled to hear from you! We've reached out to you directly to address the matter. Please check your messages and don't hesitate to contact us if you require further assistance. Thank you for your feedback!