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Ibotta has a rating of 4.0 stars from 3,758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!
My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.
I bought three canyon creek products only got credit for two
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have had many instances where I have purchased a product scanned it and I am told that it is not eligible and I am staring at the exact product that is pictured. Also also had an instance where it said any brand any juice and I purchased juice at Trader Joe's and it was rejected
Please see above comments
I am grateful for the support I received when trying to get reimbursement for an item. I had tried to submit this item so many time, it became frustrating. I was grateful for their quick support and the reimbursement.
I have bought an item twice at WF. I look at the description and it states 'any variety' etc. Yet, when I scan the code I do not get reimbursed. How do you get reimbursed for something that the system does not acknowledge? Who do I contact?
* Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had an issue with missing rebates, after two tickets it got resolved. I am pleased customer service went back and reviewed the receipt and issued all my rebates. They also followed up to make sure I was satisfied. It's great that customer service doesn't let technical issues fall by the wayside.
I saw it being used by YouTubers.
Don't believe them about any bonus offers. They remove the item before you can redeem the receipts for the items you bought, even when it all occurred on the same day.
A friend said it was easy. It is not.
I want to commend the staff at Ibotta for their excellent customer service in helping me with a problem I had with Hannaford. They were very patient and helped to resolve the issue
Everything is good but did not receive my $1 for shopping at Food Lion. I clicked the shop now button and looked at the ads, but no $1 for shopping. Received the other money. What is happening?
Easy to use
The Ibotta app and team are the best! Wonderful savings and service! So happy I came across Ibotta.
I chose Ibotta because I was curious about how it worked as far as giving me savings on purchases. I am so glad I came across it. Big Savings and a lot of fun to use! I look forward to grocery shopping now.
I thought this was going to take a long time to earn some cash, but if you stick with it consistently it's a awesome way to make some cash on things you purchase anyway when shopping
I was refer by a friend of mine
I recently wrote about a problem I had and they responded quickly and resolved my problem
I made a purchase at a store of a product that had cashback but I didn't know about it, Ibotta let me know it was available so I could get it,
Good app for cash back, and when you have technical issues they are right on it.
I received a email from ibotta that they had a 24hr.flash sale cash back offer for Temu. So I made a order with Temu with the ibotta app and was not getting conformation about my order and contacted ibotta and they need my order information, so I sent them everything and they responded back with it was past the time for me to get the cash back, but they gave it to me as a courtesy. Thank you ibotta I really appreciate you and all ibotta does.
I bought 3 bolt house juices and also some eggs. I don't have the items because I drink them and could not scan them. I did scan my receipt from 5/5/24 but it does not look like the system read it.
I like Ibotta because I can earn cash back.
Doesn't give you cashback on items you buy. Tries to avoid giving you what you earn. About every time
Hello Robert. We appreciate your feedback! We have contacted you personally to resolve the issue. Kindly take a moment to check your messages and feel free to reach out if you need any more help. Thank you and have an amazing day!
Incorrect amount give back was not calculated tight Short $6 Its suppose to be 20% of my bill this is my 6 th request
Not satisfied
Not sure now
Hi Charlene! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help. Thank you for taking the time to leave a review and have an amazing day!
First I was unsure at joining Ibotta I taught it was a scam. Boy was I in for a surprise, thank you for helping feed my family on a low budget.
I had several issues with rewards but the team help me
I wanted to save try new products for free or inexpensive.
It was a big thrill the first time I withdrew something. There were some great offers during the holidays, but they are few and far between now. I buy more generic products due to the overall difference in prices.
My daughter recommended it and I'm glad she did. I'm going to start saving points so I can eventually get a new microwave.
I was unable to upload a receipt to redeem cash back on some of the items on the receipt. I contacted Customer Care & in less than 24 hours, they had resolved the issue & added the cash back to my account. I have used other similar apps, but ibotta is far superior. I highly recommend this app.
I reached out to Ibotta care because my Walmart receipt wasn't scanning. I needed to claim 9 rebates. I sent them all the information and they credited my account in less than 24 hours. They are excellent!
The last several months have not had great deals. A lot of items I don't use/need. Since you track what we buy, it would make more sense to give more of those deals.
It was very difficult to figure out how to contact them & see about missing cash back. Not very timely response back either.
I thought I could cut my grocery bill.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
If you look at this Kroger receipt, I bought three (3) packages of the Rana meals, not just two (2), which is all I was given credit for. I also bought a bottle of Resolve urine destroyer, 32 oz, which I wasn't given any credit for according to this email
I am just about to contact them, I just received this email, which let me know what I received
I choose Ibotta because they give the offers for the most stores and if there ever is an issue, it usually gets taken care pretty quickly.
Sine I joined Ibotta I have been saving so much money! There are times the items I buy are basically free or even a money maker! If you haven't joined yet, do it now! So easy to use, quick pay back!
I heard all the good stories from other “couponers” and just had to see what it was about!
Answered & corrected in a very timely manner. Thank you
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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!