• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1214
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.6%
Positive
1,991
Neutral
238
Negative
476
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,868)

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Reviews that mention popular keywords

customer service (591) gift cards (144) phone number (26) care team (47) bank account (31) bar codes (50)
Thumbnail of user deet118
2 reviews
0 helpful votes
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December 4th, 2021

I have been using ibotta for a few years, but I had not been consistence until this year. I cashed out my first $20 and basically forgot about the app. I am in a coupon club and they use it all the time, but I felt that it was not worth the hassle. So I gave it another try, and I have been using it since. It has been going well so far. I shop online a great deal and use Ibotta and the cash back goes directly to Ibotta. I hope my next cash out is as easy as the first one! I am aiming for $100 to cash out! I do wish there were more cash back options on everyday items that people use more often.

Tip for consumers:
Be consistent. Check the app often. Keep your receipts.

Service
Value
Quality
Thumbnail of user michaeli18
2 reviews
6 helpful votes
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June 14th, 2019

Overall this is a pretty good app. I do have problems with it at times not getting credit for things that I bought. This company needs to hire more people to help because I shouldn't have to wait 4 to 6 days to get a response back. Right now I'm waiting for a response because it won't show me any of my earnings or anything that's processing. Get on the ball, please hire more people! Also I have waited at times for a five days to get credit on items I have bought.

Thumbnail of user stevanh4
1 review
0 helpful votes
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October 4th, 2021

Great way to earn cash back for your everyday shopping. The only thing I dont like is you need at least 20$ to cash out hopefully they can change that. Other than that the app is the best one for cash back I've found so far.

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Value
Shipping
Returns
Quality
Thumbnail of user laurag1538
1 review
0 helpful votes
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December 29th, 2021

We get stuck paying the same brands year after year. It's fun to try new products. Some Ibotta recommended brands are priced higher than local store brands. I'm willing to explore and buy a higher priced item if the item is better tasting or better quality.

Thumbnail of user judya510
1 review
0 helpful votes
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August 16th, 2021

I signed up late June, 2021. To date I have gotten over 100.00 cash back for items I normally purchase. Plus, I even purchased other products I wasn't quite sure about trying. So getting some cash back for trying them was a bonus. I love the fact you can stack coupons at the register and still get the cash back from Ibotta.

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Quality
Thumbnail of user alexisk162
1 review
0 helpful votes
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November 4th, 2021

I was intimidated initially because I didn't understand rebates, but now that I have got the hang of it, I can't get enough... I love the hunt and trying new things "risk free" my only complaint is seeing so many items I can't take advantage of because they aren't available at my local stores

Tip for consumers:
Take your time, go for it!

Products used:
Rebates

Service
Value
Thumbnail of user wendyh1140
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

I'm new and figuring how to link up some accounts could be easier. But let's face it, it's probably my fault for not doing it correctly!

Reason I chose this business:

Every penny helps me help others.

Thumbnail of user brendaf1355
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Most of the time it works great, but occasionally I misunderstand a product and do not receive money back.

Thumbnail of user bridgettd11
1 review
0 helpful votes
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July 20th, 2021

I tried to get rewards on Ibotta for Piggly Wiggly, Wisconsin. Unfortunately by the time they received my items the store was switching to the Rewards Card for using. So in that time everything got deleted. I have an issue with my cell phone & some things I need to do. So it became ugly on my end. I left a message yesterday & again this afternoon to see if they could help me with getting it solved. So just now I decided to check to see if anything was being done & to my surprise I received the money! Once again Ibotta stood up to help me. Thanks so much you people are totally awesome & so helpful. Keep up the great work. Because of the help I got a payment of $4.25. Thanks!

Tip for consumers:
Be honest on what you feel & do. This helps us in getting things settled and in a timely manner. It's worked for me

Products used:
Ibotta App

Service
Quality
Thumbnail of user tanyad298
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

It's nice for a change to get something back for items I purchase on a regular basis.

Reason I chose this business:

Ibotta has one of the easiest systems to understand.

Service
Thumbnail of user brendag1594
1 review
1 helpful vote
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April 8th, 2023

This is a great way to earn cash. I use the app to buy the thing I need and get cash back within a few hours after the purchase. I go through the shopping list in the store I'm shopping in and choose the items that I'm actually going to buy. I also earn cash by buying gift cards for places that I frequent such a restaurants. I then use the gift cards to pay the bill. When you earn $20, you can then cash out by having your money transferred to you PayPal account or use it to buy gift cards.

Thumbnail of user markl492
1 review
2 helpful votes
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May 19th, 2018

So far, the problems I had with the app were resolved with customer support. Slow to respond at time, but responsive, overall.
I have earned over $1,000 in extra spending $$
Yet, I am seeking ACTIVE Shoppers to mutually enhance earnings.

PS: My Referral Link earns you $10: Code woqmpqb
Or click: https://ibotta.com/r/woqmpqb

Thumbnail of user reneh125
1 review
0 helpful votes
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August 29th, 2021

For me personally, I think you need to have a little bit of time and patience to figure out all of the features and rules then just getting used to it. It's taken me almost a month to be somewhat confident- it just has really recent timelines to upload receipts and since I do all my shopping out of town for an entire day& night, I'm always unloading and recovering the 1st few days back so I have missed my chance for most of them. But the ones I did on time worked out great and I love the additional bonuses, totally free items and the fact that you can stack coupons with the cash back. I guess my biggest qualm is giving you so little time for anything including the initial sign up welcome bonuses. Also, cashing out is super easy, it says you can't cash out until you reach $20 but you can actually cash out with gift cards starting at $5 any time.

Thumbnail of user ld518
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Customer Service Representatives are very helpful.

Thumbnail of user brendaa862
1 review
0 helpful votes
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December 27th, 2021

It's so easy to use and I am already at 32 dollars (only after a week and half). I upload the receipts of the items I am already buying and it gives me credit on already reduced prices-I use coupons from different retailers like cvs

Thumbnail of user amandae562
1 review
0 helpful votes
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July 19th, 2021

At first I didn't use this app much and I lost some of the money for not continuing to use. Once I got the hang of it it's pretty easy. You have to
Be patient sometimes to get to the $20 but you can get there pretty easily. If you follow some of the couponers on TickTock they give you instructions and ideas how to use this app.

Thumbnail of user melissag1738
1 review
0 helpful votes
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May 30th, 2022

It took me so long to finally sign up and see what all the chatters been about. The name Ibotta is being said so much I was starting to roll my eyes anytime I would here the name. So finally I made an account and yes now I can clearly see what all the fuss and muss is about! Hope the is one of those platforms that withstands the test of time!

Tip for consumers:
If you love what your doing you'll never work a day in ur life.

Products used:
I'm using their product for the money...

Service
Value
Thumbnail of user amitap4
1 review
2 helpful votes
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March 11th, 2018

This app is great but without explaining anything they deactivated my account i was enjoying using it i would appreciate if they help with and try to solve the problem wst i did wrong and activate my account again. Thanks

Thumbnail of user theresaw943
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

It is hard to submit receipts they do not fit like the app wants it to,

Reason I chose this business:

Heard it was a great way to save money

Thumbnail of user robynm217
1 review
0 helpful votes
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August 14th, 2021

I had tried this at first and couldn't not even reach the 20$ to withdraw. Then once I started couponing and adding the items on Ibotta I was saving and even making money. Definitely recommend using this to make money.

Products used:
Ibotta app

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesliez91
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Never had a real problem with anything. When I did it was fixed right away.

Reason I chose this business:

It’s the only app I know of like this.

Thumbnail of user dianaa907
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

The app is easy to use however the products that are being offered are not as good as they used to be.

Reason I chose this business:

I have uses this app a long time.

Thumbnail of user brianw2863
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

Just like the some of the stuff on here, but not all selections I like. Alcohol isn't my thing. Should be less?

Reason I chose this business:

Often from a friend to join.

Thumbnail of user janes1359
1 review
0 helpful votes
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May 25th, 2022

Easy Peasy Cash Back App! Ibotta is unlike all others I have tried, it's no different than your regular shopping except that you have to go through the Ibotta app. In as little as 3 months, I recvd over $100 back n that is with no effort.

Thumbnail of user maryt2954
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

It's been a little confusing learning to use the app, but I'm getting the hang of it and the reward is worth it!

Reason I chose this business:

Recommend by a YouTube channel

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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