• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,919
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,761)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user tonyas95
1 review
7 helpful votes
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December 24th, 2019

I've been using Ibotta for several years now and in the beginning it was great. As of lately I have had so many issues that get no resolve I no longer use the app. I noticed my balance going down for no reason, the wait time for credit that are higher than normal is ridiculous and the final straw was my recent purchase online was for $270 with 5% rebate through Ibotta. My refund about came back at $. 08! Through multiple emails and still no explanation all I got was it was "up to 5%" which is not true and I sent them the proof of that! I do my research with several apps to find the best deal! Regardless anyway you figure it not only could I not come up with how they got $. 08 for a refund, they completely dismissed that question and have my ticket complaint as settled! No point in emailing them because they NEVER resolve your problem the honest way.

Thumbnail of user audreym386
1 review
0 helpful votes
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January 12th, 2022

This business is great and supporrts our shopping experience with a nice
Cash Walmart is one of the Store that participates. I also brought a Gallon of Milk. I received. 25 cent back today. Very helpful every little bit counts.

Tip for consumers:
Always save your receipts for later use,it will help you at the end.

Products used:
Milk

Service
Thumbnail of user gregorym781
1 review
0 helpful votes
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January 9th, 2022

If you can tell by the title I don't like to write but for this I will take the time. This is the 1st app that my wife has sent me that I've used, and one that really rocks. I've shared it with my family members so they can do it too and the 10 bucks for each share doesn't hurt. It's somewhat easy to use and I say somewhat because I don't fully understand email and group text is way above my paygrade but this is worth the effort. In less than a week I'm on my way to cashing out a total of $50. I made 25 at Walmart in one hour alone through bonuses and savings on what I purchased. That's Y I gave it 5... all I'm gonna say.

Thumbnail of user sharilw
1 review
8 helpful votes
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November 5th, 2017

Don't bother. I have been using the app for 6 months, and only saved 20 dollars. Most of the rebate items are things that the store doesn't carry or beer and alcohol which grocery stores don't sell in my state.

Thumbnail of user maryelleng162
2 reviews
0 helpful votes
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April 5th, 2022

I amazed! I kept reading about Ibotta and thinking I should check it out. Over the weekend I signed up for an account, then promptly forgot about it. (In case you haven't guessed, I'm a bit disorganized)
Well I shopped at Walmart this morning, and just opened an email saying I earned $9.00…what?
This is awesome! Please try it! Pretty sure you won't be sorry! Have fun shopping

Thumbnail of user nereidat5
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Love this. Great app and great way to save and make money. It's also fun.

Reason I chose this business:

My friend referred me

Thumbnail of user valeriep320
1 review
0 helpful votes
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January 28th, 2022

Ibotta is one of the easiest cash back/rebate apps I've found. I've used tons in the past and the innovations that they come up with are the best. Since COVID I use Walmart delivery pretty often. Ibotta let's you click through to do the shopping through the app. That's wonderful for a few reasons... I know what qualifies because it's right beside the item, I can shop from my Ibotta list and I stick to the list/budget shopping online vs in store.
Of course the rebates are on name brand or more expensive items, that's how manufacturer's get you to try their products. That's expected and fine with me, it's easy to decide if the cost is worth the rebate. Their bonuses are great and cashing out is easy too. I usually get my cash back in minutes. It takes extra time but it is absolutely worth it! I'm including a screenshot of my current earnings. I've been a member a little over a year.

Thumbnail of user octavial5
1 review
1 helpful vote
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November 15th, 2021

So ive been using ibotta for 3 months i have $122 life time saving. Mind you cashing out to the same PayPal account and now im trying to cash out $32 to the same PayPal address and it keeps telling me "sorry something went wrong we couldn't process your request.we're looking into it. But you can reach out to ibotta for help. Well i did its going on day 3 and still nothing. I really wanted to like this ibotta app. But not if its going to be a headache to cash out... i will give a 5 star when im able to cash out... ill keep y'all posted..

Service
Value
Shipping
Thumbnail of user russz24
2 reviews
0 helpful votes
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October 24th, 2022

This is such an awesome website, if your looking to save on shopping and earn money back check Ibotta out. So, happy someone referred me to this site and it's totally legit. This has really helped my family and I save. What are you waiting for, sign up you won't regret it!

Products used:
I shopped at the grocery store and used Ibotta app and receive almost $30.00 in not even in two days of using it, so, it didn't take a long time at all.

Service
Value
Quality
Thumbnail of user melh103
1 review
0 helpful votes
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June 24th, 2021

I get very little rebate because I choose to purchase mostly non. Processed foods and no alcohol. All the rebates are for ‘organic', expensive, processed foods and booze. I only get about a quarter a week so it's hardly worth letting them leach my info for it.

Service
Value
Thumbnail of user lindam4423
1 review
0 helpful votes
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July 2nd, 2022

Since I'm retired, I dont hear about new products to try in the grocery store.

When someone in the office tried a new product, we shared the information whether or not it was worth trying, too expensive but very tasty. Now I rely on Ibotta! Thank you Ibotta

Thumbnail of user heatherh923
1 review
0 helpful votes
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March 11th, 2021

I absolutely love Ibotta. It allows me to purchase a ton of my favorite brands of food and drinks for cash back. They offer such a large variety at various stores. It truly is an awesome deal and app!

Thumbnail of user donaldb13
1 review
2 helpful votes
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December 29th, 2020

Trying out this app to get their $20 intro promotion, I found you have to do 9 items in 14 days to receive the bonus. Not easy to do. The main problem seems to be the single size items like sports drinks, energy bars and others are not available even at my Walmart Super Store. The items that are featured as "free" in that they refund you the purchase price are also non-existent of mostly not available. You can find the larger package sizes or bulk items but as they are brand names, the cash back is only 50 cents or a dollar and not really worth the time to use the app and wait on your cash back.

Value
Thumbnail of user jordanb455
Ibotta C. – Ibotta Rep

Hi there. The Welcome bonus has specific requirements. You can review the details of your Welcome Bonus by selecting Earn More from the bottom Navigation Bar. Then scroll through your available bonuses for the Welcome Bonus. After successfully completing the steps listed in the details, you should automatically receive your Welcome Bonus!

Thumbnail of user rainas26
1 review
4 helpful votes
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November 21st, 2019

I used them for almost two years. The rebates initially were good. Then they got pretty lame. I got tired of uploading receipts for just 10-50 cents.
So many times online shopping cash back doesn't come and you've to reach out to ibotta (who take days to respond) and don't always help. They insist I've got the rebate and the issue is on my phone. They take 2-3 days to advice me click on refresh' and the credit will appear when it doesn't. Then two days later I get an email saying exit the app and try again - absolute waste of time and horrible customer service. Personally I think they don't have the option to call because they really need two days to figure out the problems with their apps. Long story short - it was ok until it got really bad and I realized the stress and time invested in dealing with them to get the little change they give is just not worth it. My time is more valuable than arguing to prove that I am right via email with ibotta.

Thumbnail of user cassandrat87
1 review
0 helpful votes
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April 22nd, 2021

Ibotta is a real AWESOME website/ app. I get cash back for buying products, everyday products. And the sign on bonus and bonus you get for referring friends is awesome too. I like that you have team mates. You can build your team up and reach the goal together! So no gimmicks! Easy to register and easy to use. Just shop, but before you do check the list before hand and then once your done shopping,

Tip for consumers:
You have to redeem a product. It can't just be a receipt. It has to be items you check off before shopping and buying the item/items. Then you get cash back.

Products used:
Food items and hygiene essentials

Thumbnail of user gerrid12
1 review
0 helpful votes
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April 4th, 2020

I've been using ibotta over a year now and have earned 265.00. It's tedious and time consuming, that is the truth. Pending times vary, some longer than others, but that's clearly stated if you take the time to read the offer. NEVER have a problem getting payment. I get gift cards and they are in my email in minutes. I've never one time had a bad experience.

Thumbnail of user susanj1993
1 review
0 helpful votes
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December 4th, 2022

Like most apps, the more you use it, the more you discover what's available. While there aren't as many offers that appeal to me for specific grocery items (although I have found several even at Walmart) the cash back just from shopping at stores really adds up.
Also the digital gift cards are RACKING it up for me. New specials pop up all the time, like 5% cash back at REI, but I saw some with 15%. YAY. It was worth a couple extra clicks to get cash something that I needed anyway.
The other biggie has been Viator. I usually book tours with various apps when on vacation, but now I use them exclusively and have earned over a hundred bucks on fun tours that we had planned to do anyway.
I certainly won't get rich using ibotta, but since I enjoy online shopping and bargain hunting, it's totally worth it.

Tip for consumers:
Once you get in the habit of shopping through the app (or using the Ibotta extension on your browser, you’ll find MANY offers.

Value
Thumbnail of user pauls1182
1 review
3 helpful votes
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June 6th, 2019

I have used Ibotta for about 10 months and have received about $200 in cash back. That's the good news.

The bad news is I made my first online purchase through Ibotta recently and within six hours, my bank was contacting me because someone hacked my credit card info. The hacker made an unauthorized purchase and attempted to make two ATM withdrawals.

I have been exchanging emails with Ibotta's customer service about the hacking issue. They apparently don't have anyone who investigates cyber security issues because they just keep telling me they take your personal data seriously and have a 256-bit bank level encryption. So... that doesn't explain how my credit card info got hacked and how they are going to prevent it from happening again to me or someone else. I will NEVER make an online purchase through the Ibotta again.

Thumbnail of user pamj414
1 review
0 helpful votes
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December 13th, 2023

The concept was good when I first heard about it. I started using it and it did pay out, but you pretty much have to buy what's on the app. Most of the time the things on the app is not what I need or desire. I usually earn my money back on detergents. Once you buy something, they figure that's what you like or need then you will see it. I don't need it anymore by then because I already got it. You have to fish for savings therefore, I think will just go back to coupons. You can sometimes highlight what you bought from your receipt and it will not register. I lost a lot a money when I thought I was saving. Once I get to the amount to cash out, I will not be using that app anymore.

Service
Value
Quality
Thumbnail of user chil41
1 review
1 helpful vote
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February 24th, 2022

Ibotta is ok. Was way better when I started a couple years ago. Now their product list seems to have change considerably. I would usually get money back when I purchased the tried-and-true products that I've used for years. Now different products (more costly) have taken their place. I can't redeem as many products as before since I don't buy what they have on their list. It's taken me close to 3 months to get to $3.75. They've also changed their site whereas you could find a product right away because the headings were across the top of the page. They eliminated that, so you have to scroll and scroll to find the product you want to check out to see if it's listed. Really not worth the effort. Thinking of calling it quits with this one.

Thumbnail of user deeq6
1 review
2 helpful votes
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January 18th, 2019

I was diagnosed with epilepsy within the past few months and had to cut back on my work hours and job I do at work. Stressing whether I will still remain employed. Due to cutting back on work hours I started using Ibotta to save money and help towards electric bill, car insurance, etc. Needed the extra money for an insurance bill and went and used Ibotta to stock up on items we needed and that were on sale. Total bust. Submitted receipts 10 days ago. Nothing. Customer care keeps flagging my issues as solved. Can't withdraw money so wasted my time and energy attempting to save money and make money. Be a responsible adult. Handle my business. Second time issue came up in a month. Sad situation

Thumbnail of user tonys487
1 review
5 helpful votes
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September 12th, 2019

You will collect cents and a couple dollars by purchasing obscure items or alcohol. When it comes to any Online shopping though, DO NOT TRUST THEM. You will see a 5% offer to buy something online, and make a big purchase to get that bonus, but your big credit won't track. They will have reasons why your purchase didn't meet criteria or did not qualify.Don't expect to get anything over a $3 back online. It's all lies! Customer service took FOREVER. Then you got news that sorry... no credits. Ibotta super sucks!

Thumbnail of user margaritaf56
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Very easy to use the app and most of all I saved money 🤑. Thank you Ibotta.

Thumbnail of user lizieb
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

They help me with my issues I appreciate the time and consideration

Excellent thank you

Reason I chose this business:

Great app and true to their word

Service
Thumbnail of user elduncana
1 review
7 helpful votes
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August 25th, 2017

Sam Club, do not sell Hard Liquor that for sure!
Their website claim you can get discount for them.
Photos showing you can get " ibotta "scoring" your rebates!
That is a Fraud and lying!
I have travel many stores included Sam Club,
That one of my area for doing my part time work.
I was going to sign up this App.
But good thing I find out now,
That is Fraud to the Consumers period.

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Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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