• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    1176
  • Value
    451
  • Shipping
    165
  • Returns
    171
  • Quality
    335

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.8%
Positive
1,919
Neutral
226
Negative
457
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,761)

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Reviews that mention popular keywords

customer service (569) gift cards (142) phone number (26) care team (45) bank account (29) bar codes (47)
Thumbnail of user alisar60
2 reviews
1 helpful vote
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November 23rd, 2023

I followed all of the Ibotta instructions to the letter. I connected Ibotta to my Walmart account, Made sure to clip the offers on Ibotta before clicking to shop online at Walmart, Added the items to my cart and made sure that each item matched the Ibotta offer, Checked out on Walmart, clicked to exit after my purchase and got the Ibotta page that confirmed my purchase, My items arrived in multiple boxes and I only received Ibotta credit for the 1st box of items. Not the second box. Even though the second box contained 5 Ibotta offers which would have qualified me for the turkey, as I needed only one.more.offer. I find it suspicious as I've read this has been happening to other Ibotta users. I definitely will not be wasting my time doing this again. And I'll return the items to Walmart that I did not get Ibotta credit for. Beware of what seems too good to be true.

Thumbnail of user sarahl399
2 reviews
2 helpful votes
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October 27th, 2018

I have been using Ibotta for over 6 months now. On occasion if I do have an issue the staff is always very helpful and takes care of it. The easiest way to reach out to them is on facebook and they respond within the day.It is a very easy app to use. I love the fact you can use coupons as well for an even better deal. I have never had issues getting my money from them.

Thumbnail of user alyssam334
1 review
0 helpful votes
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May 26th, 2022

Ibotta is an awesome app that gives you cash back at a wide variety of stores both online and in store. I without a doubt recommend everybody to use Ibotta and get money back for the things you'd by normally. They also have a referral program that starts you off with $10 on your account after you get your first Cashback at any store. Thanks Ibotta for being you!

Tip for consumers:
Not applicable

Products used:
Services on Ibotta to get real Cashback via PayPal or gift cards on things you buy normally.

Service
Value
Quality
Thumbnail of user kevinm1986
1 review
0 helpful votes
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December 6th, 2020

Ibotta is a rip-off! I was trying to stretch my unemployment benefits with Ibotta. I purchased 10 items at Publix to qualify for over $20.00 in "rewards". I am a member of the Publix loyalty club and signed up for digital receipts. When I downloaded the digital receipt to Ibotta, it was rejected because it was not an "original" receipt. This is total BS! A digital app will not accept a digital receipt! I feel like they stole $20.00 from me and it really stings! Avoid being ripped off!

Thumbnail of user susanb3332
1 review
2 helpful votes
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July 7th, 2021

They randomly closed my account when i had over $200 in my account. They explained that I returned merchandise but would never explain when I returned merchandise or show me proof. I did return 1 items months before but ibotta took that rebate amount back. They never notified me at the time of indecent and continued to let me us the app and build up my money for months. They took my $200 and will no longer communicate with me. Once this happened to me I started watching You tube videos where this has happened to a lot of people. As soon as you get a lot of money in your account they randomly close it without complete explanation and cut off communication. Horrible customer services.

Thumbnail of user jameyb15
1 review
6 helpful votes
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November 23rd, 2018

I would have items on my receipt the same day I would try to redeem and half the time, never got the cash back for the item! One day I redeemed receipts, forgetting which ones I had done already and because I did this, they permanently closed my account, no warning or anything. IMHO, this app isn't worth the hassle. I'll stick with Ebates!

Thumbnail of user gregorye32
1 review
4 helpful votes
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June 20th, 2019

I had never experienced anything negative with Ibotta until I tried to claim a $100 reward they have owed me from a purchase I made in March 2019. I booked a trip using Orbitz where I went through the Ibotta app. I did receive another rebate related to this trip so I am totally baffled. When I checked the status of the reward it indicated it could take up to 75 days. I have been contacting them since day 75 and the response time to each of my inquiries has been horrible - usually several days. In my last inquiry about the reward, they told me it could take 100 days to get my reward. It has now been over 100 days and still no reward. When I click on the Pending status in Ibotta I keep getting a Notification Failed message which I have been getting for several days. I am starting to think I will never see my reward. I am deeply disappointed with this company.

Thumbnail of user stuartr151
1 review
0 helpful votes
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October 19th, 2021

The Ibotta app is one of the easiest things to use. I normally use it for Walmart to get cash back on my purchases. With the seamless integration in between Ibotta and Walmart it just makes it way easier.

The same can be said for any other vendor that uses the system with a quick receipt picture. Cashing out as well is super easy.

Tip for consumers:
Easy way to get cash back.

Products used:
Application on Android

Service
Value
Thumbnail of user lindat986
2 reviews
1 helpful vote
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December 18th, 2022

I've been using this app for about a month now and I've earned about $21. I am now wanting to take some of that money out of the account and I'm unable to do so because it's attached to an old email address. I've contacted customer service by email as well as phone and been unable to get anybody to help me update this email, I also have a referral for $10 that I haven't seen that was to my sister-in-law. Not that it matters because I'm not able to access the money anyway. I was wanting to support this company since it was a Colorado-based company. However, I'm finding that they don't even offer their local clients any customer support

Tip for consumers:
I hope you don’t EVER require assistance with your account.

Products used:
On line rebates.

Service
Value
Thumbnail of user cassandraw178
2 reviews
0 helpful votes
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January 9th, 2022

Just hit the $500 club with ibotta! It's so easy and fun to keep earning money for shopping and referring friends! I just started working at the school here and was able to refer several new friends to enjoy ibotta too! Thanks ibotta for making it possible for us to earn money on the side it's definitely helped me through waiting to find a job! Feel free to use my referral code below! Thanks! XJYAXHB

Thumbnail of user jasminer173
1 review
0 helpful votes
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April 18th, 2021

I have a great experience with Ibotta. They give great cash back on most items I regularly purchase and others they give reason to try out. Their customer service is pretty quick to get back and correct any errors. I started in 2015 and can honestly say I recommend Ibotta 100 %

Thumbnail of user yolandah241
1 review
0 helpful votes
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November 9th, 2022

I've been using Ibotta for months now and I absolutely love it! I like that a lot of the cash back is on items that I use weekly, and I've even invited my Daughters and Sisters as well, and guess what... they think it's awesome as well!

Thumbnail of user jennys195
1 review
1 helpful vote
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January 23rd, 2019

I wasnt credited a good size dollar amount and emailed them... went through the steps of what I did... which is exactly what they said on website to do. But apparently lost connection when signing in to my account on the actual shopping shopping sight. They basically said tough luck. You didnt do what you were supposed to.So I let them know I make others aware.

Thumbnail of user jenicem5
2 reviews
5 helpful votes
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April 5th, 2021

I love using the ibotta app. Not only does it pay me to buy things I buy all the time but I use the app to look at new products as well as give me ideas on different things for meals. At first I thought it seemed a little confusing but it was a lot simpler than I thought. Now I always make my grocery list while viewing the app. I have just made it to the $50.00 dollar club. Thanks ibotta

Service
Value
Thumbnail of user lisas3338
1 review
0 helpful votes
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October 17th, 2021

Yes... FREE MONEY! All you have to do is be prepared before you shop. Look into the app and what offers are available, choose the ones that you will purchase. If your credit card or loyalty card is connected, your free money will show up in your designated account in about 3-4 business days. If your accounts are connected then you need to take a picture of the receipt and submit it. It really is easier to have your accounts connected. Once you check out at the given store, Ibotta does the rest for you. VERY MUCH worth my time and I would highly recommend this app to anyone that would like to save money!

Thumbnail of user esthera249
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Ibotta made it right hopefully I don't have any more problems

No help

Reason I chose this business:

To get cash back and it looked like fun to do

Service
Thumbnail of user peachiec
1 review
0 helpful votes
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November 4th, 2021

I love Ibotta.min two years I have made about $150.00 buying stuff I would buy anyway. Not crazy stuff I don't need. Sign up now for a free thanksgiving dinner. Use my code MHBFOGP and get an extra $10.00 cash and a turkey.

Service
Value
Shipping
Quality
Thumbnail of user lucillep57
1 review
0 helpful votes
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December 30th, 2022

Ibotta works very quickly to calculate and award your rewards. I love being able to shop either online or in the store to earn rewards. I was hesitant about using this app at first but now I'm so glad I did! Thanks Ibotta

Thumbnail of user baileyl30
1 review
6 helpful votes
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May 17th, 2019

I am new to Ibotta. I just got it 2 weeks ago and was so excited to use it! I finally managed to save 30 dollars and I went to cash out the money I had saved and of course... it doesn't work. I've tried for 3 days to get in touch with customer service but there must be no such thing because I haven't heard anything. Thinking this is a big scam. Every time I try and get my gift card it says for me to retry and that the connection is bad... my connection to the internet is fine... I've tried it with and without WiFi.

Thumbnail of user yvettet23
4 reviews
21 helpful votes
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April 14th, 2019

Had Ibotta for over a month and met the requirements for $20. Took 3 days to post, didn't credit a purchase and pending $20 earnings just disappeared.
Can't get in touch with Care Team. What a waste of time!

Thumbnail of user christined1304
1 review
0 helpful votes
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October 4th, 2021

I am writing this review because I truly enjoy ibotta. I have saved at least $250 to date. You have to be diligent in your scanning, if you don't scan, you don't "WIN"! I call it winning because it is free money. I have had one issue with ibotta and they fixed it almost immediately. Thank you, ibotta for the great savings!

Tip for consumers:
Just clip the products you are going to buy and you earn money!!

Products used:
Groceries

Service
Value
Quality
Thumbnail of user jamesj2958
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

After 6 or 7 months I am averaging around $100 a month. I choose to shop in store and submit receipts for redemption via taking pictures of the receipt with the in app tool, except Walmart I just scan the bar code at the bottom of the receipt that I am redeeming. Out of the 50 or so receipts I have submitted I have had 3 issues where I hurried the picture taking and submitted either blurry or poorly lit pictures. Typically if there system didn't recognize one or two of the offers I just retake the pictures and submit them again. The few time that I have had to interact with there customer care the issues has always been resolved with the appropriate outcome.

Tip for consumers:
Take good pictures of the receipts!

Products used:
I redeemed offers for cash

Service
Value
Quality
Thumbnail of user tjm141
1 review
0 helpful votes
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June 27th, 2021

I have been using this IBOTTA app for about 7 years off and on. Haven't used it in about a year and decided to use today while grocery shopping. I made $15 in one shopping trip today at Wal-Mart. I had stopped actively using the app because it seemed to take a while to reach the $20 cashout threshold (this was not originally a requirement). After today, I am excited to say that I will be back actively using the app for more cash rewards.

Thumbnail of user janp128
2 reviews
7 helpful votes
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April 18th, 2019

I had earned $66.00 with shopping, then they changed app versions. Now unable to get into the app unless I get a new phone! Which I am not going to do due to the cost! They have never offered to even send me a gift card for that which I have lost. So with that being said I would be cautious of using this app as to who knows what changes are to take place next!

Thumbnail of user carolynl893
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

Getting harder to scan purchases. Having to re-enter sales slip several times when it looks fine on my phone.

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

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Ibotta C.
Typically responds within 2 days

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