Ideal Image

Don't do business with them. They will take your money and not give you the service you paid for. The agreement you sign gives them the way to do this and you will not be able to do anything about it.

I selected to do face non surgery lift and the nick, they charged me for both, I did the face and I wanted to cancel the nick because it is too much painful process. They refused and they kept drawing money from my account for seven months and keep $900 in their credit to be used for any other service. So be careful to get stuck with them, you can't refund your money.

I explained to the salesperson that I traveled the country in my rv. No problem, she said. I have made numerous appointments at multiple locations and the store calls at the last minute to cancel EVERY time. What a waste of money and time. Don't waste your money on this scam.

This is a really terrible business who will take your money and when you tell them you don't see the results you paid for they will tell you that they cannot refund your money and that the treatment works differently for different for different people. Their customer service agents will not acknowledge that the procedures they offer do not work. Additionally, the individuals performing the procedures are rude and did not make me feel welcome any of the times I went. Save yourself the time and avoid this business at all costs. When I told the customer service agent that I wanted my money back she told me that there is no money available to refund. I paid a lot of money for the services I received not to mention time and energy attending the appointments.

I signed up for laser hair removal in 2020 and paid the amount charged. Right from the beginning things did not add up. I was told I paid for so many sessions, then was told I paid for an amount of time to get as many sessions in as possible. I told them they never disclosed that information. They told me there is nothing that can be done. Fast forward, I have been going for touch ups and was told I was a part of the lifetime plan. I was paying $40 per session. Today I called to make a touch up appointment and was told I do not have the lifetime plan and would have to buy it for $299 then pay $75 per session. They completely make it up as they go along. I would not recommend this facility. They also quoted me $2185 for bikini area but $3272 for both bikini and legs. Nothing makes any sense at this place. Stay far away.

I am 40 years old, I did ultherapy on my neck. They mutilated my neck. When I called to them they said wait, in 2 months everything will be fine, and it was like this for 6 months, in the end when they finally decided to accept me again they said we don't know why it happened. When I asked for my money back, they said no. Before accepting me they called and wrote, and when they did mistake they began to ignore me. Manager never in the office. If you decide to do the procedures in the ideal image think 1000 times, they disclaim responsibility. I was add picture what they did to my neck.

I am dissatisfied with my Purchase of $1500.00 with no result. They lied to me. They said positive result will be guaranteed. Don't go there. They will for sure rip your money off.

If you have to fight a patient to keep their money after a cancellation then you are not a successful business. Beware, the reason they demand payment upfront to schedule you is because you'll never get it back if you for some reason decide not to move forward with treatment

Multiple scheduling issues over the last year (post COVID). Unable to get treatments when I arrive because they were booked incorrectly, wasting time and gas. Then they try to book you at other locations other than Colleyville, they said I could have an appointment in Garland, 40 miles away! Another big red flag is that you cannot contact the manager, company policy. Do not spend your money here, the "deals and packages" are not worth the extremely poor customer service.

Went on 09/03/2021 for cool sculpting on my inner thighs. The nurse that did it had me sitting in a chair and the device was not able to make full contact. The procedure was very painful and did absolutely nothing. I went back three months later for after pictures and the nurse that took them said there was absolutely no difference and that it should not have been done with me in a sitting position. Since this time I have contacted ideal image over 30 times for some kind of resolution since I still have credit for two more sessions that I will absolutely not do. I talked to Ashley, Casey and Abigail and I have got different answers. I was told I could get a credit for the two treatments I did have done and then a refund for the two treatments I did not have done. I have called every week and every time they say someone will call me and they don't. This is ridiculous.