Overview
IELectrica has a rating of 4.5 stars from 547 reviews, indicating that most customers are generally satisfied with their purchases. IELectrica ranks 2nd among Home Theater sites.
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Awesome is the word! These guys are great - great products, great prices (beat the competition by $800 WOW), and free shipping. The time it took to receive the product and and condition of the product at delivery were perfect. The driver was super and kept us informed of his arrival time. How can you top that? We will definitely shop at ielectrica.com in the future for electronics and strongly encourage others to check them out.
I was super nervous at first about order such an expensive item at such a deep discount from an eBay store but ielectrica was a great company to deal with. I called customer service a few times to check on shipping status and they answered the phone the first time and within a few rings without me having to fight through some terrible automated system. Item showed up in damaged and in perfect working order and I would not hesitate to do business with them again in the future.
From the time to selecting TV to deliver and a follow up with phone call after installing the TV was an excellent experience with the iElectrica customer service.
1. Excellent - Customer Service response via email and phone.
2. Guiding thru recommendations on TV purchase by sales team.
3. Near Match to online pricing from other competitors that show up on google search.
4. Reliable for online purchase and on-time delivery as agreed during sales.
5. No strings attached unlike other websites.
There was a big shipping issue. Delivery company rescheduled delivery on their own 3 times. Only way I found out was by calling them the day before each delivery was supposed to come. A manager did call and apologize for the logistics issue and assured me the delivery will be here on the new delivery date (which it did and the guys were great). Seller was also responsive to this complaint. Otherwise, I would have given 5 starts!
The Samsung Smart TV that I purchased from ielectrica.com was exactly what I was looking for. I ordered the TV thru the website and it was delivered within a couple of days. However, ielectrica.com practice of adding a so-called "insurance" charge to the purchase price after the sale is both deceptive and unappreciated. When you advertise "free shipping", that means free shipping of the merchandise to its destination via means that are adequate to not harm the merchandise. Adding a so-called "insurance" after-the-fact is plain wrong and not appreciated. I doubt if it even covers insurance, because an insured items would have been packaged better than what I received. In my experience, the sleazy companies up in NY use this type of sales tactic, and I don't like it. I will be hesitant to shop with ielectrica.com in the future if they don't honor their free shipping claim.
The product was excellent, took a long time to actually get it, customer service calls to find out about product shipment and so forth were a bit construed between accents and getting the crossed fingers salute - the other guys problem or transport company or whatever - a few excuses or extra steps I guess. But it all worked out.
It was a great experience. Even the delivery team was great! I've had TV's delivered to my house before and they were never as professional as 'AM Transportation Logistics Inc' They actually took the tv up to my apartment, took it out of the box and checked to see if it was working, without an extra charge of 'white glove delivery'. Everybody else only takes it to the curb. I would definitely order from them again.
My order was shipped within 2 days of being ordered but didn't arrive until 7 days later. When it arrived locally it was shipped back to Atlanta and then returned to local hub. Not sure what that was about! Other than strange shipping, everything was fine.
Ielectrica really came through for me in my search for one of the last great plasma tvs. I had ordered one previously from a different company and it arrived damaged. A nightmare. I ran across ielectrica searching on Amazon and decided to give them a call. To my surprise a real person answered and went out of their way to answer all the questions and concerns I had. Long story short. I got a great price, the TV was delivered with white glove service on time and in great shape. I would buy from them again and I highly recommend ielectrica. Thanks again for a great buying experience.
Ordered a QLED tv from ielectrica, the ad clearly stated FREE shipping. Was contacted two days later and was told there was $129 mandatory shipping insurance. Avoid this SCAM of a company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members