Ifabric.com has a rating of 2.5 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ifabric.com most frequently mention customer service, phone number, and multiple times problems. Ifabric.com ranks 7th among Fabric sites.
Great service, delivery was quick and they changed my order, no questions asked when I realised I'd ordered the wrong amount. The material is very good quality as well. Love it and would buy from them again.
Ordered 15 yds of fabrics on 12/12. I emailed on 12/22 to ask if the fabric had been shipped. The answer was that the package was delayed by the shipping company. I received the package, with the wrong fabric, on 12/27 with a shipping date on the label of 12/22. I sent the material back and asked for a full refund. They said they issued a refund on 1/17. I still don't have my money and now I can't get a response from them. Chat is not available. The phone line is either busy or no answer. Emails are not answered.
Ordered 15 yds of fabrics on 12/12. I emailed on 12/22 to ask if the fabric had been shipped. The answer was that the package was delayed by the shipping company. I received the package, with the wrong fabric, on 12/27 with a shipping date on the label of 12/22.
I sent the material back and asked for a full refund. They said they issued a refund on 1/17. I still don't have my money and now I can't get a response from them. Chat is not available. The phone line is either busy or no answer. Emails are not answered.
Tip for consumers:
I should have checked reviews
Products used:
None
Date of experience: February 5, 2024
Never received order. Unable to get a hold of anyone. No reply to emails and for number says unable to leave message because mailbox full every time tried calling. Asked for refund no reply. Had me be to send me email asking to review order. Reported to bank
Tip for consumers:
Don’t go there
Products used:
None
Date of experience: January 7, 2023
Placed an order over a month ago. Tracking number hasn't changed from label created in 3 weeks. No responses once I demanded a refund. I need to file a charge back on my credit card now because of them. All the positive reviews they get are from the owner or are paid for. They're not real. The company will also probably respond to this with a standard cut and paste responses. If customer service was so important then actually respond to the emails and send out orders that people pay for
Products used:
Table clothes
Date of experience: November 9, 2021
This company charged my credit card as soon as the order was placed. No email confirmation of my order was ever received. I attempted to CHAT with someone but CHAT is never available. I made several phone calls to customer service but the phone always goes to a busy signal. I finally got an email stating that my order would ship on Monday, April 4. Here it is Friday, April 8 and still no order. This order was placed early in March and they promised shipping within 7 days. What a crock! I contacted my credit card company and will be opening a dispute. They are unprofessional thieves.+
Date of experience: April 8, 2022
Hopefully, everyone does their research before buying with this company. I placed an order for $68.00 and never received anything. That was in December 2021 it is now February 2022. I tried calling and the number does not work, I tried e-mailing and I got no response. I did a chat online that never went through and the same with the chat on my phone. But what I did get was an e-mail asking for a review which never got posted until I went to this site. Good luck with never receiving anything or speaking to anyone.
Tip for consumers:
Read the reviews before you buy make sure it's a reputable company and research why there are bad reviews.
Products used:
fabric
Date of experience: February 22, 2022
Great service, delivery was quick and they changed my order, no questions asked when I realised I'd ordered the wrong amount. The material is very good quality as well. Love it and would buy from them again.
Date of experience: July 6, 2021
Weeks after ordering and only info that they created a label for shipping, I discovered it was never shipped and both phone numbers listed have been disconnected. Disputed the claim via credit card company and will never order again. Total scam.
Tip for consumers:
Do not buy from this seller
Products used:
None
Date of experience: May 18, 2021
Like many reviews before mine. Ordered my choice of fabric site showed it in stock. 3 weeks pass and just now getting a label created email from them. The next day I receive your package has been delivered please share your review…. Peter T you can get $#*!ed. With your generic response to people on here. You are trash and so is your company.
Date of experience: May 21, 2021
Their tracking is bogus. Don't try calling, you'll get no answer and if they do contact you by resulting in email. You'll get a half truth response. They lie saying it's been mailed but after a month of not getting your merchandise you'll realize that yourself. I can't say enough bad about this company, I truly don't believe they care about their customers. Only good thing I can say is at least I won't have to deal with them again!
Date of experience: May 18, 2021
Very reasonable prices, online ordering, and an excellent range of fabrics that can be hard to find elsewhere - plus quick Shipping, Well done! The online ordering system is a bit tricky - items jump out of the cart as you move about.
Tip for consumers:
best website
Products used:
Amazing value and service
Date of experience: September 24, 2021
Great experience using Pound Fabrics, and made easier with clear and well thought out website / ordering. Good value for money will definitely be using again for my sewing projects. Wish I'd found you before!
Date of experience: October 5, 2021
Great service, and fast shipping! Wish you had the full 5 Yards of the linen blend i ordered in stock but l'm glad you asked if i wanted whats left instead of automatically refunding me or sending me less fabric. Would definitely shop again!
Date of experience: August 22, 2021
I have had great luck with this company! Both their products and there customer service were Amazing. I purchased fabric. It look gorgeous! Just ordered 3 more yards to make a matching. The price of the fabric was 1/3 what my interior designer wanted to charge me and the quality of the fabric was much better than the sample her supplier sent for approval.
Date of experience: July 13, 2020
They ship quickly and have excellent customer service if there is an issue. We thought my parcel was lost with Priority Mail and Jesse in customer service was so quick to help me get the problem solved. I have bought from them multiple years and they always put customers first.
Date of experience: June 21, 2021
There was no number to call and actually speak to someone other than a number that said the mailbox was full, so obviously no one checks the messages. I emailed in reference to status, only to get generic answers. My package finally shipped after threatening to file complaints with several consumer advocacy agencies
Date of experience: May 18, 2021
I ordered burlap to cover my plants in the winter, they were exactly what I wanted and came at a reasonable time with a UPS tracking number. I was a little worried about buying because of all the bad reviews, but everything was just fine.
Date of experience: July 20, 2020
Disappointment. No communication from company regarding the order. Never received the product. I had hoped with all this negative feedback I would be refunded my money. I have not heard from anyone except to fill out the "rate your experience" forms.
Date of experience: May 18, 2021
I placed an order and it took three weeks for shipment. No one responded to emails, calls or texts? Terrible service. My order arrived after my event and I still can't get a refund yet… do not order from this company!
Tip for consumers:
Do not order from this company!
Products used:
None
Date of experience: October 13, 2021
Ordered 9 green tablecloths for a party - 120" round. Red the description and checked out the pictures. All looked good. FAKE PICTURES! When the tablecloths arrived, I pulled one out of the box to check quality of material. Thank goodness I opened it up all the way to discover it was PIECED together - not a round seamless tablecloth that I have ordered from numerous companies (incl Amazon) over the years. It had two seams across the top - ad if they had seen wings onto a rectangular piece of material. Obviously not acceptable. Checked description and pictures again. No mention of a pieced tablecloth and pictures were seamless - like any regular round tablecloth. When I complained and wanted to return, there was a 50% restocking fee, plus I had to pay postage on the return and it had to be returned in original box. I would get $10 back on my $100+ investment. As far as I am concerned, this was out and out fraud. What you see is NOT what you get!
Tip for consumers:
Read the return policy BEFORE you order,
Products used:
I will not be using the tablecloths. They are “damaged,”
Date of experience: June 20, 2022
Their website says that your order will come in 5 to 7 business days. I'm still waiting and it's been six weeks. I called the phone number listed on the website and it is in operable. I tried emailing them and I finally got a response that was short and Curt and it said "your fabric is on the way". Hadn't gotten it yet. Thank goodness I didn't spend much money with them.
Tip for consumers:
AVOID THIS COMPANY.
Products used:
None. Never received product
Date of experience: February 14, 2022
Received my order and very pleased... pretty colors... good quality fabric... ruby- green- purple- lime green -royal blue- light blue all arrived measured as my order except... light blue was 1 yard 28 inches instead of 2 yards. All others measured as ordered with added inches... I wish the Green was bright Irish green... but very satisfied and will order again. My order arrived on appointed date... tracking # very easy to locate progress...
Thank you for your promptness... love the material. I make scarves... very soft and cuddly...
Sharon
Date of experience: May 27, 2021
I ordered my fabric on June 1 it came on July 8 missing items. I tried to contact their multiple customer service lines, no one answered, I asked for a refund multiple times no one answered. I spent nearly $100 on my order and the fabric came over a month late missing two of the most valuable fabrics I ordered. I will never be purchasing from them again and I hope you don't either because they will scam you for your money!
Tip for consumers:
This company is a scam or they’re very very disorganized they’re not professional although they appear that way.
Products used:
I received five out of the seven fabrics I ordered no answer for a refund and the most valuable fabrics I ordered were missing. I’m sure they won’t get back to me about a refund for those items they haven’t yet.
Date of experience: July 8, 2021
I was totally surprised how easy this fabric was to sew on my sewing machine. It looked so stiff and thicker then it actually is. I made valances, curtains, pillows and recovered seat cushions they turned out so beautiful. I love this fabric so much, I'm looking to purchase other colors to use I'm my home.
Date of experience: May 24, 2021
Great Polyester material and high quality as well. Perfect for my little projects. I'm happy to recommend this company. The technician arrived on time, completed the job in a pretty short time. Really happy with the quality service!
Date of experience: June 20, 2021
Good experience, web site easy to use, fast delivery, well packaged, only downside no correspondence from the seller not even an automated acknowoledgment confirming the order would have been 5 star otherwise.
Date of experience: June 29, 2021