Ifabric.com has a rating of 2.5 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ifabric.com most frequently mention customer service, phone number, and multiple times problems. Ifabric.com ranks 7th among Fabric sites.
Great service, delivery was quick and they changed my order, no questions asked when I realised I'd ordered the wrong amount. The material is very good quality as well. Love it and would buy from them again.
Ordered 15 yds of fabrics on 12/12. I emailed on 12/22 to ask if the fabric had been shipped. The answer was that the package was delayed by the shipping company. I received the package, with the wrong fabric, on 12/27 with a shipping date on the label of 12/22. I sent the material back and asked for a full refund. They said they issued a refund on 1/17. I still don't have my money and now I can't get a response from them. Chat is not available. The phone line is either busy or no answer. Emails are not answered.
So I placed an order last month I received a tracking number due to label being created. Contacted them by email no luck and phone number is not a valid one I feel like this is a scam site
Tip for consumers:
Don’t use site
Products used:
Nothing
Date of experience: April 6, 2022
As usual their service is great. Tom is friendly and welcoming and chases problems when they arise. Highly recommended, Best place to but rare fabrics
Date of experience: June 19, 2021
I don't know about you, but when I order fabric, I want it like yesterday. Fashion is seasonal. And if I'm making something, it's for tomorrow, or next week, NOT NEXT MONTH! ELEVEN DAYS it took for this company to ship out my little package of one item. ELEVEN DAYS. That translates to over two weeks of waiting for this company to put my one item in a package and ship it out! To add insult to injury, they SAID it shipped out right away. When I track it, I find that a shipping label was created on July 30,2020. But the item didn't make it into the package until August 9th! It is now August 13th, and I still don't have my item. I'm supposed to get the item by 8PM tomorrow. Needless to say, I'm not too psyched about my project anymore. Next time I'll order from China. It will get to me faster.
Tip for consumers:
If you're in a hurry, skip this site. There are thousands of other fabric sites in the USA that are quick to ship and obviously value your orders much more than this IFabric.com.
Products used:
I STILL have not received my items.
Date of experience: August 13, 2020
I purchased a large order on October 28th 2020 for a total of $222.87 I NEVER RECEIVED THIS ORDER. Customer service emails have been ignored, ups has no tracking for the package because they also NEVER RECEIVED IT. Upon trying to call the phone number listed, the only thing I got was an automated message telling me that the number is out of service. I am being blatantly ignored by this company who is withholding my order from me. I have been recommending this company to others but no longer, as this is completely unacceptable.
Tip for consumers:
DO NOT BUY FROM THIS SITE
Products used:
Never received order
Date of experience: January 14, 2021
I have never had an issue with quality or pricing! And fast shipping.My experience was positive. Fabric is something I have purchased before. Service and shipping has always been excellent
Date of experience: June 23, 2021
Good website but the size information on patterns is very confusing. I also would like more information on the fabrics. Eg about weight, drape and amount of stretch where applicable...
Date of experience: July 20, 2021
Very happy with the service, Jesse was very helpful in getting my order filled, He went out of her way to help me. The delivery was fast and well packed.
Date of experience: August 27, 2021
I ordered clear vinyl on July 10th. On July 27th according to tracking it was to have shipped. I gave them a LOT of patience due to covid etc. Multiple phone calls to a number no longer in service and multiple emails were not returned. The vinyl was still in a warehouse in Los Angeles. On September 1st it left California and I FINALLY got it on September 3rd. I do like the vinyl and I am using it to protect my table, but the customer service SUCKS. Almost two months. Wow.
Date of experience: September 5, 2020
It took me MONTHS to receive any kind of confirmation. To this day I still have not received my product or a refund after multiple request for one. DO. NOT. BUY. FROM. HERE.
Date of experience: June 6, 2021
Absolutely brilliant service and high quality fabrics that are very reasonably priced. I have made several purchases and will continue to do so. Highly recomnended.
Date of experience: October 5, 2021
I would give zero stars if I could. They charged my card and never sent the order. Their phone is disconnected and no one answers their emails or chat.
Date of experience: December 18, 2020
Ordered my fabric beginning of april still haven't received anything only got 1 response but still no package. Very disappointed. Asked for a refund and got no answer.
Date of experience: June 1, 2021
I placed an order on Feb 16th. I requested an update Feb 24th and was answered in under an hour that it was processed and shipping on Feb 27th. I never received tracking information and I emailed 4 times over the next week with no response. As of March 7th, I filed a claim with my bank for a refund and STILL no product, tracking or reply. This is a sorry excuse for a business.
Tip for consumers:
Shop somewhere else!!!
Products used:
NONE, never received.
Date of experience: March 11, 2022
No response from emails, even after weeks of trying.
Despite their website stating:
"You Can Also Use The Form In The Below To Reach out Our Customer Service, We Will Reply Back to you ASAP!"
No tracking numbers ever given
(The order confirmation email directs you to use the SHOP APP for all tracking, but the app never lists/receives a tracking number either)
No response from customer service chat
Phone number given for Customer Service is out of service. (Feel free to try it for yourself)
Toll Free Phone: *******164.
No voicemails
No response to Fax
FAX: *******450
Hopefully you read these reviews before you purchase from them. I wish I had.
Tip for consumers:
Go elsewhere. Save yourself the frustration and disappointment.
Products used:
Ordered Fabric. Never received
Date of experience: October 15, 2021
I looked locally and on many websites until I found minky on their site. It was wonderful for this in the hoop baby dragon I made for my great nephew. He loved how soft it was. Fast shipping
Date of experience: July 14, 2020
Was having problems with my shipping, tried the hardest to get in touch with seller no one replied and my package came 3 days late then time was pose to come
Date of experience: June 6, 2021
Placed the order well over a month ago and the item has not even shipped. I cant get a response by email or anything. I haven't ordered anything online that has been this much of a hassle.
Date of experience: May 18, 2021
I was very sceptical about buying what I can't touch and see, all the fabric I got was great, only one was not how I expected it to be, but will put to use anyway. Thank you.
Date of experience: August 26, 2021
Placed order and received confirmation. NO tracking ever generated. Phone number is non-working. It says there is a chat feature - there is not. Total rip off.
Tip for consumers:
Scam site. Material never shipped. No working customer service numbers.
Date of experience: March 9, 2021
It arrived with no fuss exactly as advertised. The green paisley is way less green than I envisaged but that often the difficulty with internet shopping.
Date of experience: July 18, 2021
Ifabric was easy to order with quick on time product arrival. The velvet was extremely poor quality with more than 15% unusable due to spotting and shoddy dye work.
Date of experience: June 8, 2021
Wonderful quality material for a very good price. Delivery was fast too. I will definitely be shopping with you again. Thank you! Fast and courteous spot on with delivery many thank
Date of experience: June 22, 2021
Product come 3 days early and I must say it is fast because I have never seen such a fast delivery anywhere else. Thank you for fast delivery and Good price.
Date of experience: June 24, 2021
Just received my first bundle of fabric from the clearance, and I'm suitably impressed, I couldnt believe the quality of the fabrics I received. Will be placing other orders shortly
Date of experience: October 5, 2021