iFixitReviews 249

Customer service, meh! Useless, awful, extremely slow shipping! Do yourself a big favor, go elsewhere, less headaches.

Battery seems to be a good replacement for original. The problem is with the adhesive gaskets. The adhesive will not hold the screen to the body of the watch. I was sent a replacement kit and the results were the same. Mating surfaces were thoroughly cleaned with isopropyl alcohol. Adhesive will not hold, do, not buy!

Shipped fast, quality product and packaging with eco-conscious packaging. Told are great quality. Hady screen replaced and calibrate fingerprint within 1 hour.

Laptop needed a new battery. I located the battery and the site offered a "toolkit" to ensure I had everything I needed to be successful. Everything arrived a few days later, and, indeed, I had everything I needed to replace battery. By. My. Self. Empowering!
Thanks!

Service was great, only gripe i had was shipping because the saver price they gave me was the same as their standard but twice the time.

The item is good, the tool kit is also good, however the instructions are poor. It nowhere provides instructions to remove the frame from the old phone. While removing old screen I removed the top screen and was not aware that the frame also needs to be removed. After sticking the glue (provided with the kit), I had observed that the old frame also needs to be removed. Now I need to wait to get the new glue.
Very frustrating.

The worst customer service no live operators only email with no respond at all, I am missing order and cant even cancel it or get refund

Ordered a touchscreen replacement last November, not quite fast shipping but everything went well and smoothly based on the instructions I faced with thick vertical green line in the display after replacing while the broken screen still worked better! No doubt that is a faulty part! This pattern repeated again and now I lost a noticeable amount of money and time with a broken brand new Pixel 7 Pro that even can't recognize the fingerprint! (have performed their instructions several times and didn't work)

I ordered the pro tech toolkit for 90$ and it had all the tools that I needed. The suction cup that came with the pack was not working, so I contacted support and they sent me a replacement within 2 days.

The quality of everything is so cheaply made and easily break. I throw away so much when I should have just purchased somewhere else.

I bought a replacement screen for my Samsung laptop. The screen is an original Samsung part. Installation instructions were clear and concise. The toper on this was that ifixit sent a return label to recycle the old screen. That is amazing. Not every company will do that.

This is one of the rare online businesses I've purchased from that feels like an illegitimate, scam of a company.

I received a computer battery that was completely bent up and had obviously been used and damaged. The shipping box and packaging box were in perfect condition-- it was not damaged in shipping. There was no phone number to contact someone right away so I had to email. It took them 3 days to respond. I sent them photos of the damaged battery. They replied that I needed to send them a long list of detailed photos of everything from the packaging, product box, product accessories, etc. So-- more work for me when I've already clearly sent them the evidence of the damage and had to take my computer to a local repair shop to have it fixed because I needed it to work asap. Then, the real kicker was that they told me I was not eligible for a refund. WHAT? They claimed that they would have to send me a replacement and no refund. What a scam! So they send you damaged and unusable goods, don't have a customer service phone number, take 3 days to respond to emails, so you're forced to find a battery elsewhere and then tell you they won't refund you.

Do NOT purchase from this scam of a company.

When my son broke his joystick clean off his switch lite I thought it was toast, remembered seeing some videos from the company online so I looked into it, $20 for a new joystick and the tools for the repair, I could not believe it. Part was shipped within 2 days across the US, and the easily accessible and easy to follow guide on the site made for a simple repair. The tools were fantastic as well.

Before warned...Returned item and would not grant return. I even paid out of pocket for the shipping of said item as requested. First and last time being a customer of ifix online 1300 Monterey St. San Luis, Obispo CA.

I Fix It should do business under a new name, U Fix It. I Fix It has no stores for technical help, nor can you send them an item to be fixed. They have guides so you can fix your own item, which isn't very helpful at all. Please change the name of this business to be less deceptive. Thank you

I ordered a kit to replace a Samsung Note 10 Plus battery. The kit was nice and complete, but they sent a used battery. I complained and they told me no, the battery is new. I sent pictures showing the dents in it and adhesive. It was clearly pulled out of a phone. Since they wouldn't send me another battery, I installed the used one. It lasted about 3 months before it wouldn't hold a charge anymore. So, I got screwed and had to order another battery. Hopefully this one is not used like the last one. I would seriously think about getting parts from some other vendor. Ebay is full of people selling parts and the videos of how to do the repairs are available on youtube. So, no reason to ever buy anything from ifixit in the future.

One number wrong in address for shipping. Three phone calls to iFixit before the package was shipped were not answered. Three emails to iFixit were not seen so package is in route to wrong place. Will not use them again.

IFixit's mission to reduce waste and empower consumers is truly important, in a world where most people are quick to toss a broken product. They talk the talk and walk the walk. Free repair guides repository have been indispensable at breathing new life into the products I own. The tools and replacement parts from iFixit are easy to use and high quality making the likelihood of a successful repair that much higher. Keep up the great work iFixit! And consumers, keep demanding access to repair guides and components for the products you buy and own!