• IGVault

IGVault

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Overview

IGVault has a rating of 2.5 stars from 463 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGVault most frequently mention customer service, original owner, and fortnite account problems. IGVault ranks 28th among Virtual Goods sites.

  • Service
    164
  • Value
    162
  • Shipping
    155
  • Returns
    159
  • Quality
    160

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 21.4%
Positive
3
Neutral
0
Negative
11
102
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How would you rate IGVault?
Top Positive Review

“Great service”

john j.
3/22/24

I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.

Top Critical Review

“Scam website”

Example g.
10/20/24

Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this

Reviews (463)

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Timeframe

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Reviews that mention popular keywords

customer service (39) customer support (19)
Thumbnail of user danom1
Wisconsin
2 reviews
12 helpful votes
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December 24th, 2020

Even their so called LIVE SUPPORT is a total lie. Glad I paid with paypal so I can along with them verify this is an ASIAN scam site totally. I contacted the so called seller immediately who in a chat box said sorry the 1 hr delivery would take 2 hrs then completely ignored me after 8 hrs and now has been 24 hrs plus the SITE then claims it might take 3 days for A refund where your payment is immediate? Just stay away from this place unless you love being ripped off.

Thumbnail of user paulh600
Australia
1 review
2 helpful votes
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August 22nd, 2018

Bought a product that stated delivery for 5min - 6h. They then tell me that it will take a couple days so i ask for a refund. They told me that they accept and it will take 2 - 3 days for the refund. About 2 days later, the product arrives in my game, and they refuse to give me a refund. Despite me copy and pasting their TERMS AND SERVICE on refunds. Which they said no.

Legally and moraly this is the worst place to get anything from. Very dodgy.

Thumbnail of user jeremyl495
Canada
1 review
1 helpful vote
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May 11th, 2022

I made purchase using USDT payment method, and the transaction was completed and confirmed within the time range they give to proceed with the payment. The order ended up being "canceled" even after I've completed the payment to the USDT address provided. I've communicated with igvault for several days, i was informed that the manager was on vacation and they would get back to me within 2-3 days. It's been more than 1 week and no news... they even said that they would return the USDT and asked my address, after providing my address i didn't get any news for 2 days and i'm still waiting.

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Value
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Quality
Thumbnail of user philipk175
Sweden
1 review
4 helpful votes
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April 28th, 2021
Verified purchase

Trust at your own risk.

How are you guys giving out 5 stars like that? Ive been waiting over 12 Hours, with minimal support for an item that allegedly has INSTANT DELIVERY and IN STOCK
Theyre also not refunding me whatsoever, telling me to "have patience your code will come first"

I Dont know if im the only one, but giving out 5 stars here and there seems suspicious.

Especially for an item that is in stock with alleged instant delivery too.

Tip for consumers:
DONT!

Products used:
Have not recieved anything as of 2021-04-28 14:48 UTC

Service
Value
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Thumbnail of user cherylh740
South Carolina
3 reviews
2 helpful votes
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September 28th, 2021

Promised in 30 mins, 2nd day and nothing. No response from seller or customer support at IGVault. Messaging in app doesn't get response either. I'm out of pocket.

Tip for consumers:
Dont

Products used:
In game service

Service
Value
Shipping
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Quality
Thumbnail of user dineshs12
GB
1 review
4 helpful votes
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August 17th, 2016

I used this site twice, both times the service was impeccable and i received my fifa 16 coins very quickly. However, after the second time, coins miraculously disappeared from my account and did so for days after. Igvault used my credentials and transferred back about 200k coins (that i hadn't spent yet) and did so again the next day with whatever was left. I'm very disappointed, particularly by the fact the youtubers like JMX recommend this site but it turns out to be a scam - I haven't checked but hopefully they haven't started to use my credit car details yet, but i wouldn't count on it!

Thumbnail of user quentine14
Belgium
1 review
1 helpful vote
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March 24th, 2020

Bought a blizzard account, changed email, password and secret question. After a week someone claims back the account. Unable to login since. Reached out to IGVault support, their are not issuing a refund or a remplacement.

Their claiming that there is no evidence that the original owner took back the account. I personnally don't care who stole the account from me. I paid 25 euro and only got to use it for 6 days.

So basically it's a scam, they are selling accounts but have no way to garantuee that the owner won't claim it back. I don't even know how he did considering the fact that I changed all the personnal information.

Bottom line is, avoid this website. I got scammed, lost 25 euro. Don't do the same mistake.

Thumbnail of user ismaila12
Romania
1 review
0 helpful votes
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August 6th, 2017

Never use it for FIFA coins, they're scammers and it's not safe. I used it once was short on coins and wanted to catch up an SBC before it ends and my FUT club was deleted, with high rated squad, with players worth millions of coins, and they offered to give me 30K back!

If you want to protect your account never use their service.

Thumbnail of user nasos
Greece
1 review
1 helpful vote
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October 18th, 2023

A complete scam. I bought a subscription for 6 months, with 7 days warranty from the seller. At the end of the 7th day, the seller changed the password so that I could not use the subscritption and IGV says that the warranty is over, the seller did not even read my messages. All messages between me and IGV are available...

They did not even allow me to rate the seller!

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Nasos S.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user kevg5
France
1 review
0 helpful votes
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November 15th, 2019

Really good, and a quick help line service to help.
I use it for many games, and I have never had problems so very few times but the refund / change have always been done without much trouble

Thumbnail of user jess10
Illinois
1 review
0 helpful votes
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December 10th, 2020

Made a purchase from them this morning, was charged but didn't receive it. Was immediately IP banned from their website when I requested support. Buyer beware

Thumbnail of user samd468
GB
1 review
0 helpful votes
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November 6th, 2020

Complete and utter scam. Go on there and pay your money but you're not getting anything for it! They'll just hack your account and not give you any coins or a refund. DO NOT MAKE THE SAME MISTAKE AS I DID

Thumbnail of user mitchelp18
Massachusetts
1 review
2 helpful votes
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July 27th, 2020

Spent over $150, got nothing but total garbage. I bought a CoC (clash of clans) account and when i logged on, i was greeted with the welcome message and a townhall 1 account. (supposed to be townhall 12). When i asked for a refund 30 minutes later, they REFUSED and stole my $150. The site is full of little kids that jizz their pants when they scam someone, they literally dont have a job and all they do is scam. DO NOT BUY FROM THEM!

Thumbnail of user staceyk131
GB
1 review
0 helpful votes
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March 31st, 2021

I've been fodded off all day from 3 o clock ure website wasn't allowing me to log in on my normal acc so I tried another and it didn't work it wanted me to sign up so I did with a random email not even real pressed save password purchased coins contact email? I put my real email and then I used the same bank card as I did yesterday today I spoke to fiona who didn't really help as she contacted the seller forwarded the bank card I used to do buy the coins then she said she sent them the seller if there correct they will email me had no email so went back in then she wanted pictures of transaction which I provived yet now I have to wait for a manger if u was any kind of legit sight u would see u have been sent money and not complete the coins so how isn't that showing u did I just send u 6 quid to keep? End off the seller is Don seller

Thumbnail of user caybossp
Connecticut
1 review
1 helpful vote
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October 26th, 2023

I bought an account on here a couple months back, and everything went smoothly for a bit, but after a couple months the seller took the account back. Now, if this sh1t wasn't already p1ssing me off, I contacted their support, who gave me the bullsh1t answer "Oh we can't help, warranty is over", and just being d1cks siding with the seller. I eventually hassled them enough and got to their manager, who took over TWO WEEKS to see my email, and he pretty much said the same thing as support. Contact those d1ckh0les here. *******@outlook.com

Service
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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Cayboss P.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user joaannese
Sweden
1 review
0 helpful votes
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September 21st, 2023

I bought a valorant account to be able to play with my friends. After 1month ish someone kept getting into it even if I changed password. I contacted support etc and they told me they would contact him and that he would get banned. 3 days went by, he kept playing on it, deranking it, afking on it etc. I reached out again and they told me they would urge him to respond to me. Even if they told me at the start they would bann if him if he didnt stop playing on it. And they take 0 responsibility since the 7 days have passed, which they mention in every message they send. There were also reviews on this seller that this has happend to plenty and yet he has over 30 accounts for sale, so they do not care about scammers, its probably one of themselves who is doing this. Third world country ppl just amaze me.

Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello joaannes e.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user tahnoona
Japan
1 review
0 helpful votes
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October 26th, 2020

Ordered 3 million coins, it tells me that it got delivered and i didnt recieve nth from them, i waited 5 days now, they actually told me their manager is in weekend so i waited after the weekend for the coins and then after that i did not got anything, i literally contacted their support more than a hundred time they same the same thing over and over again. I never recommend anyone to use it. Absolute scam website. Im actually talking to the support site, they are telling me to wait and thats it. Bet by the end of the day they will tell me to wait till twm. Screw this website lost alot of money for this

Thumbnail of user liams156
Austria
1 review
1 helpful vote
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August 24th, 2022

! I bought a Valorant account for $40 and was sent an account on which the game hadn't even been played. I'm trying to get my money back but so far to no avail!

Thumbnail of user legom1
Germany
1 review
1 helpful vote
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August 22nd, 2023

Got the account right away with full access to the email. Every Item was there like in the shown pictures Was able to change things and enable 2FA. Now lets hope it stays

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Thumbnail of user kerimc
Germany
1 review
1 helpful vote
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October 30th, 2019

Many People are saying Igvault is safe. And partially it is true, because if you just buy money for your game or other little stuff it is ok.
I bought a Account and after just 1 month i cant log in to my Account my Email was not longer registred and the support gives a **** about my problem, cause out of guarantee.
Funny thing is that i just got hacked shortly after gurantee:)
Support cant write or speak english or german.
So Guys please dont buy anthing from there.
Scammers!

PS: i also tried to make "forgot password" but mojang doesnt response, cause they changed the email

PS PS: Just for you to know. They write a rating and it looks like you wrote it but you dont wrote it. You cant delete or edit it. (look Picture). You really think i would give a good rating without testing it and after getting scammed i wont change it? THEY WRTIE THEIR OWN RATINGS. How sad could this sh*t website be pls... dont trust them

Tip for consumers:
Please dont buy anything from them . Scammers!!

Products used:
I bought Ingame Money ( was good and quick)
bought account ( quick but got hacked lul)

Service
Value
Shipping
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Quality
Thumbnail of user anthonym2389
Australia
1 review
0 helpful votes
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July 28th, 2022

Was told it would be a 6 hour wait. I waited 6 days all up. Still didn't receive the product and was always told to keep waiting for someone to help me. Scamming dogs, don't use them!

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Thumbnail of user xinjueh
California
1 review
0 helpful votes
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December 22nd, 2020

I brought a LOL account on this website, and the seller take the account back.
No customer service to help you with that, helpless and hopeless. Waste money.

Thumbnail of user matteob46
Italy
1 review
0 helpful votes
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December 20th, 2021

Many scam seller and the site wont give you any help on that.
I've bought an account there and after many evidence that I gave to the support, they avoid the question of: "can i have my refund pls"

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Value
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Thumbnail of user joeyb118
Netherlands
2 reviews
0 helpful votes
  • Send Message
February 8th, 2021
Verified purchase

3/4 days ago i bought some gold for a game and still didnt receive annything i tryed to contact the site in every way they told me to but i dont get anny respons and the site doesnt work properly online thing that works ik spending money on it they dont help you of you have a problem Sony lost my money to everyone dont buy on this site you Will regret it

Service
Value
Shipping
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Thumbnail of user saifs17
Germany
1 review
1 helpful vote
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July 25th, 2020

So i have had 2 reviews with IGVAULT the first one is where I bought a league of legends account and a month after buying it the user stole it back from me and when I spoke to the website they simply said that its out of the warranty time and they refused to do anything for me (account costed 130 euros)

Second account which was today I bought it but the seller gave me the wrong account info so after talking to the support they froze the payment and said I'm not eligible for a refund for the next 48 hours, why is that? I didn't even receive my order so after checking the terms of service it states (I'm eligible for a refund if I did not receive the order) so after showing that to the customer service they denied it and refused to refund me... what a scam site that let scammers roamf freely inside

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IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!

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Thumbnail of user ericj1320
Eric J.
Typically responds within 8 hours

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