• IGVault

IGVault

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Overview

IGVault has a rating of 2.5 stars from 463 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGVault most frequently mention customer service, original owner, and fortnite account problems. IGVault ranks 28th among Virtual Goods sites.

  • Service
    164
  • Value
    162
  • Shipping
    155
  • Returns
    159
  • Quality
    160

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 21.4%
Positive
3
Neutral
0
Negative
11
102
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How would you rate IGVault?
Top Positive Review

“Great service”

john j.
3/22/24

I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.

Top Critical Review

“Scam website”

Example g.
10/20/24

Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this

Reviews (463)

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Reviews that mention popular keywords

customer service (39) customer support (19)
Thumbnail of user skyeh1
GB
1 review
5 helpful votes
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December 25th, 2015

They asked for I.D. to complete the sale and then openly refused to deal with me because my I.D. said I was transgender. Company is a disgrace do not deal with.

Thumbnail of user roberth4884
GB
1 review
2 helpful votes
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June 21st, 2022
Verified purchase

I purchased a Genshin account 6 weeks ago, spent countless hours on it since, and easily spent £1,000-£2,000 on it and I've just logged in on my PlayStation and realised it was different and not how I left it.

The accounts had its email and password changed, but I can still get in via my PS because it's linked to the account.

Long story short, the original owner of the account had it stolen, the thief then sold it to me, and now I have no rights to the account, and I've lost all that time and money.

Even if you buy an account and log in successfully, you probably will never get to keep that account, it's just a waiting game until the original owner gets Hoyoverse to return it to them.

I just contacted iGVault's customer support, not even for a refund, but to just ban the seller (Name: Best Price Store) and block them from making new accounts. She refused, saying it's their policy to not do absolutely anything after the "warranty" is over. They won't even protect their customers from having their money stolen by these thieves? She actually suggested I try contacting the thief?!

I wouldn't give iGVault a moment of your time let alone any of your money for this reason. They don't protect their customers, but protect their sellers who are known thieves.

Be smarter than me people.

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Value
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Thumbnail of user mamadous6
Switzerland
1 review
0 helpful votes
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January 20th, 2020

The best site to buy anything in any games. They're fast, you can trust them, and I even got a rollback on a game and they gave me back my money in game even if they didn't had to!:)

Lovely.

Thumbnail of user tm689
Australia
1 review
0 helpful votes
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September 16th, 2022

Dont bother with them. Promised 15min delivery, taking over 3hrs and counting., trying to chat to the livechat bots but it is pointless. Absolute crooks.

Thumbnail of user eustaquiog
Spain
1 review
0 helpful votes
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April 9th, 2021

IGVault scammed me off €2, which I genuinely find pathetic. Ordered 2k21 MT with a delivery time of 24 hours, seller never delivered - IGVault did everything they could to defend this "seller" (scammer), including cancelling my refund for no apparent reason, giving me a grand total of 24 hours to dispute the order before making it "unavailable". The seller literally took 5-6 days to answer but I only get 24 hours?

The website tells you to contact the seller before starting a dispute, and then completely disables the option to dispute the order if the seller doesn't answer in 24 hours. Seems like protecting a blatant scammer to me at least.

Also, the "customer support" (if it can even be called support) is absolutely subpar, for lack of a better term. Their e-mail responses were on average about 10 words long, just telling me to "check the order" over and over again. Absolutely no help to the point in which it's blatantly obvious that they're willing to go as low as scamming someone off such an insignificant amount.

Overall, I'd really stay away from this website - I can't 100% conclude that the overall website is a scam but you bet that if a seller scams you, they'll do anything they can to protect them instead of their customers.

Tip for consumers:
Don't use this site, they will scam you no matter how insignificant the purchase is.

Products used:
Nothing, as they didn't deliver anything.

Thumbnail of user manog2
California
1 review
0 helpful votes
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December 4th, 2021

Scammers... not only I had to wait forever to get coins. When I got them EA took them and all the rest of my coins away and now they don't even want to refund me... STAY AWAY!

Thumbnail of user kenanm23
Austria
1 review
2 helpful votes
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November 29th, 2022

Coins ordered, access data passed on to IGVAULT, when I logged in again afterwards, my FUT team was sold empty and 146k coins and 150 FIFA points were gone - But the best is coming now, the IGVAULT support team offered me that the seller (Jeck_Sparrow) will give me a 100k bonus if I buy coins from him again! I haven't seen such incredible impertinence in a long time! And of course, the seller has not been banned but continues to pursue his criminal activities on the IGVAULT Platform

Service
Value
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Thumbnail of user edmonp
France
1 review
1 helpful vote
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November 27th, 2019

Very nice service, iGvault sells online money on games like dofus fifa fortnite. The site is very simple and easy to use. The assistance is very efficient they always solve the problem.

Thumbnail of user hanrikov
South Africa
1 review
0 helpful votes
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November 16th, 2020

Horrible website and it's a scan bought an acount it worked for about 6 hours then the guy took it back and now he isn't even responding its a horrible website and a scam

Thumbnail of user winstonm109
California
1 review
0 helpful votes
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January 9th, 2024

I've been using iGV for months now for various game purchases and the experience keeps getting better.

Service
Value
Shipping
Returns
Thumbnail of user davidl1646
Florida
1 review
0 helpful votes
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November 9th, 2019

Good but slow, they takes around of two o three hours to give me se coins and it is too long for me I was waiting the all afternoon and I got to go and y didn't play because I was waiting my coins

Thumbnail of user dawids5
GB
1 review
2 helpful votes
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November 14th, 2020

I had lots of coins on my account that i earned but i needed abit more so i bought from their website next time i checked my account all my money was gone and my account was flagged

Thumbnail of user liamis123456
France
1 review
1 helpful vote
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September 11th, 2023

Now as league of legends player i bought a lvl 30 account just for me to play two games and get perma banned from the account cuz it was upped by bots so i go to the guy ask him nicely to either refund or give me an account that IS NOT upped by a bot so that it doesen t get banned again, so he takes a full day to respond and give me another BOT made account and tells me i need to play 10 intro games before going into ranked so i do it and spend a whole day on it so now its been three days i paid for an account and haven t been able to play a proper game yet, so this morning i play two ranked games and get perma banned again and now he wont even respond to me anymore DO NOT buy anything there cuz igvault isnt safe enough or regulated enough to refund u without the agreement of the seller!

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Marouane H.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, if the account quality has problem from seller side, we can guarantee you a refund
If you still have problem please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user pauld1032
France
1 review
0 helpful votes
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January 24th, 2020

I often purchase on this website. Best kamas website ever!
Delivery and service very fast. Good sales, no scam, easy!
Love it! <3

Thumbnail of user nikee1
Japan
1 review
1 helpful vote
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August 31st, 2023

My order was completed quickly, very good, very safe,My friend told me about this site and I've fallen in love

Tip for consumers:
My friend told me about this site and I've fallen in love

Products used:
DOFUS

Service
Value
Shipping
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Quality
Thumbnail of user angelog43
California
1 review
0 helpful votes
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January 18th, 2020

100% reliable, I have made well over 12 purchases and each and every time it was a no hassle quick transaction!

Thumbnail of user jonasw7
Sweden
1 review
3 helpful votes
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December 25th, 2016

This is really bad customer service from you. REALLY BAD. I have waited more than 2 weeks for something that should be delivered directly. I have patiently waited all this time, but still you manage to $#*! this up more. You say it is delivered when it isnt so i have to go to your livechat wich is $#*!ing impossible to communicate with. They say i will get a new delivery but never send any. I have been in this chat for almost 2 hours and they still have not recived my package. THIS IS THE WORST EXPERIENCE EVER. I would never recommend this to anyone, worst site i have ever visited.

Thumbnail of user danyloc
Chile
1 review
0 helpful votes
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February 17th, 2020

I have been buying since 2014, so far no problem, the assistance is very good and buy on this page is safe, fast and 100% reliable

Thumbnail of user jenniek23
Austria
1 review
0 helpful votes
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December 26th, 2019

The account was super good and all the skins everything I was so happy but I then left the computer alone cause my older brother wanted to play csgo on it. My brother then said my name and told me. "the account just logged out" So then I wasl ike "wtf" So I typed in the password I had changed for hacking issues and it was incorrect. PLEASE GIVE ME MY ACCOUNT BACK. WHOEVER SOLD THE ACCOUNT TO ME CLEARLY CHANGED THE EMAIL AND PASSWORD SO THAT I COULDN'T GET IN. FUN FACT THE PERSON WAS ONLINE THE DAY BEFORE TOO. I WAS CRYING ON THE FLOOR CAUSE I ALWAYS WANTED THIS ACCOUNT BUT NOW IT DOESN'T WORK. PLEASE GIVE ME MY ACCOUNT BACK. THIS IS A WASTE OF MONEY I WAS SO HAPPY PLEASE. I TRIED THE PREVIOUS PASSWORD. STILL DID NOT WORK. PLEASE GIVE IT BACK

Thumbnail of user mohamedabdesslemb
Germany
1 review
1 helpful vote
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August 23rd, 2022

A scandal. A scam. What else can I say? So the story is, I bought a league of legends account on this website for a bunch of money(200 euros or so). I forgot exactly because it was in 2020. Anyway, after 3 months, the seller got his account back from riot support and scammed me. So I contact the igvault support by email and they basically tell me that the warranty is only 3 months and that they can do nothing to me. So basically after 3 months the seller can recover his account and screw you. After a lot of talking, they only gave me the email of the guy who selled me the account and told me to just contact him. I did but of course he doesnt answer since then lol Anyway, I contacted them again and again and again and they are so unprofessional, they reply to me with 3 words and they basically tell me to just go screw myself, and then they tell me that the warranty only lasts 7 days (after saying it was 3 months). These scammers so scammed me and talked to me unprofessionally for years now, never deal with them again. Beware people. I got everything on proof, especially their scandalous emails sent to me. 100% a scam and they always side with the seller. This is what happens. You get the login info, then the seller will steal back the account. Obviously the seller is a scammer and will do nothing you. This is where you just lose your money. I'm going through this now and disputing it with my bank and lawyer. AVOID THIS SITE!

Tip for consumers:
Scam.

Products used:
Account

Service
Value
Shipping
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Thumbnail of user maxancev
Belgium
1 review
0 helpful votes
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November 22nd, 2019

I bought many times for multiple games and never been disppointed.
The delivery is reliable and fast, people are nice and friendly and the paying is certified.

Thaks for all IGVault

Thumbnail of user perazagerardo599
Canada
1 review
0 helpful votes
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October 9th, 2023

Good service, I got my gold in less than half an hour. The website and the seller seem trustworthy. Until now, there have been no issues.

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Value
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Thumbnail of user ml624
Canada
1 review
1 helpful vote
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December 13th, 2020

Hi,

This company is a complete scam. I ordered 5000g for wow classic and only received 1200g. They did nothing to help me get the remaining of my order and told me the order is not longer under warranty.

COMPLETE FRAUDULOUS COMPANY. DO NOT BUY FROM THEM. ITS A COMPLETE SCAM.

Thumbnail of user rikcyc
Kazakhstan
1 review
2 helpful votes
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August 22nd, 2023

Legit dude Nice and friendly guy he has really good prices and overall would recommend ggwp …. I will reply if anything goes wrong so far amazing

Service
Value
Shipping
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Thumbnail of user ldlla
France
1 review
0 helpful votes
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November 8th, 2019

Everything ok it was fast i made a little mistake with a wrong server but still got the kamas, very good site

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From the business

IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!

Company Representative

Thumbnail of user ericj1320
Eric J.
Typically responds within 8 hours

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