IGVault has a rating of 2.5 stars from 463 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGVault most frequently mention customer service, original owner, and fortnite account problems. IGVault ranks 101st among Virtual Goods sites.
This company responds to reviews on average within 8 hours
I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.
Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this
Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this
Tip for consumers:
Do not buy here, please report the website
Products used:
I bought an account for gaming
This site is the biggest scam out there horrible customer service and u don't get a refund my account was taken back by the seller and basically to me I'm S.O.L please don't purchase anything from them
Account not delivered
I ordered an account which was not delivered after more than 7 hours. Contacting support only leads to promises but no resolution. I requested a refund of my order. When trying to purchase a different account, I had to do verification by submitting a passport photo. This was approved almost immediately. The photo holding the passport was another story. After an hour it is still not approved and I am told by support that their "leader" is sleeping. Don't waste your time on this website. Buy from Eldorado.gg instead as they deliver what you purchase and support is amazing.
Products used:
Never received the product
Hello Morné B.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
Purchased an account from them and they tell you that they are helping you...they are waiting for your purchase warranty to expire. They will then tell you they can do nothing. Save your money and go somewhere else.
Hello RL H.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
Paid 700.00 for an account, they gave me false logins and refused to refund my payment. It's a complex scam, all the reviews on trustpilot are procured using bribes for discount vouchers. The sellers and support workers are one and the same. They are a heartless, unconscionable scamming company - avoid at all costs
Hello Brendon K.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
I bought a handful of accounts all at once so far more than 50% of them have been taken back but not only have they been taken back they are re-advertised by a different seller on the website... this is trash I was a fool and I read these reviews and almost all of them said the place was trusted that's a joke... everything you buy mostly has a 7 day warranty and for 7 Days even if the entire description is inaccurate on your purchase you still have to fight continually trying to get a refund. This last one in particular I paid $70 and it said I had full email access the moment I got the account I tried to log in not able to log into the email says there's a backup email that wasn't provided I asked for it I never got it but the seller denied my refund request again and again and eventually they just let the seller keep my money and then today the account was taken back from me and reposted under a different seller... customer service won't let you do anything and they won't help at all they say the warranties over that's the end of it but after the warranty is over you can't write a review against the seller. I'm trying to leave this review on every single website possible cuz this website is a den of Thieves. Below our screenshots of the accounts that I purchased that were taken from me within a very short time frame but my money not returned and then two in particular were immediately reposted for sale these guys are awful please do yourself a favor and heed this warning
Hello Beyer g.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
I was going to buy Fortnite accounts for my brother and After purchase seller tried scammed me because on the title it had Random account i didn't get money back me and the seller deal if i would buy one of the account from him i would get 100% skin account with many skin but also He give sme accounts with 2 skin there was lynx and zenith only after that i got explorer Emily and nothing else i used to wait for 3 days for manager to confirm my request for refund but they doesn't because they doesn't take back random accounts I got mad and i started fighting with agent called sandy
I think the seller know if he would made me buy random account if would not be able to refund money this website is scamming people
Tip for consumers:
I'm really angry
Products used:
I never got anything i wanted from here
Only i buy because seller promise me good accs Unless i wouldn't and i never likee anything to be careful seller name is Trusted_seller
Hello Matteo M.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
Bought a game account 2 months ago, last week someone started playing the account and started sabotaging my game. Sent messages to the seller who doesn't reply. Loggedca ticket with igv vault who also sends messages to the seller (he doesn't respond to them either). In the end igv vault can't help me because the warranty is 15 days on accounts?! As far as I'm concerned all the sellers are scammers selling hacked and stolen accounts. Stay away from igv vault. They do not protect their customers.
Products used:
game account
Hello Ben W.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team
It used to be a good site, but after rebranding it lost all advantages.
They froze my funds on the website and for a few weeks I haven't been able to do anything about it, I'm keep getting the message when trying to withdraw, "order splitting failed", and the customer service keeps copying and pasting the same answers.
Be careful with this website, because even after selling some offers, you will not necessarily be able to withdraw it, as in my case.
They keep sending the same formulas that "their team is working on it", but I've been hearing this for about 2 months now and there's no progress. Zero transparency in service, in issuing offers and managing them compared to what was there just a few months ago.
I do not recommend it and advise you to be careful
Hello Dawid J.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
We are developing this withdrawal function urgently. I believe you will be able to withdraw your balance soon. We will not freeze any of your available balances. Thank you for your understanding. When the withdrawal split function is online, we will You will be notified via email!We apologize again for the inconvenience.
Regards,
Igvault team
Beware! Lower purchases will be fulfilled but anything over 50$ will be ignored and not refunded! Currently in a dispute with PayPal and IGvault. They even emailed me to "please cancel this dispute"… Jesus this is the worst experience ever! Just look at the seller chat screenshot!
Tip for consumers:
Foreign country, SCAM, no instant chat, not P2P like advertised. NO REFUNDS pray for PayPal to help get your money back!
Products used:
None.
Don't waste your time and money like I did! I purchased an account on League, spent money on RP, ranked it up, and recently tried to log in and the password was changed! I emailed Customer service, and all they had to say was this:
"this order is out of warranty we can't help you anymore"
"we cannot refund"
They'll let you play for 3 months, and then change the password and resell it to someone else.
I've purchased something for £60 they said it's gonna arrive in 24 hours maximum but I've waited for 3 days still nothing happen I tried to contact the seller but he didn't reply me anything. It could be legit or it could be a scam depends on who the seller is whether u are lucky or not
If anyone of you looking to start selling on this website, Please don't your payment gonna be stuck in their account and the support will keep telling that it's gonna be done in 24 hours. Pathetic service
After I review them on trustpilot they asked for my reference ID and email address again.
This website is horrible and also the support, they promised me to do it in 24 hr everytime I asked them but it hasn't been done yet. Not gonna recommend to anyone at this point idc if my money reaches to me they are just trash.
Advertised 30 minutes for delivery. Seller never responded. Customer service is a badly programmed bot. Supposedly issued a refund, but they need 3-5 days, up to 30. This site is a scam. Terrible experience.
Tip for consumers:
Dont use this site
Products used:
None
Did not complete order in full. Despite numerous communications with customer service until they stopped returning my messages. There are other sites selling these products. I cannot recommend IGVAULT I would consider using an alternative site or risk not getting what you are paying for!
MOST $#*!ty service you can get. I bought an account here, the past owner recovered it back. They wont help me nor $#*!. They keep saying the manager will check it. But still after 2 weeks no reply. Live support are some random chinese ppl who cant speak proper english... just keep away from this website!
I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.
I've been buying some kamas on and off with them and I've never had any issue. One time I had a late delivery but hey, it was near Christmas so.
Prices are good, not the best prices but they have the best support so that you always get what you paid for.
Tip for consumers:
Do not hesitate to send them a pm if you do not get a message in 5 minutes, they will then take your order and you will get it faster.
Products used:
kamas delivery
Bought an account and took over the email. Very happy with my purchase. It was easy. The first one actually was taken back by the original seller but the site gave me another one to make up for it so I'm pleased.
I've been trading on various platforms for years, but iGV stands out! With a legacy stretching 18 years, they bring a level of trust and professionalism to virtual asset trading like no other. Truly a top-tier service for all gamers.
Got quite few pokemon go accounts there. Fast delivery and all accounts were really great. They give you access to email so it's really easy to change email/password without the need to contact buyer. Live support is great, all people there been really helpful so far. Also they are the only sellers i found who sell shiny pokemons, if you want to buy pokemon go accounts, I highly recommend it.
From the moment I was told about iGV
I have had nothing but absolutely good experience always prompt well executed delivery and professional Tums up definitely recommend you guys.
Thank you, keep the good work
Stay away from this site if you have a big account. I have bought from them 6 times and 5 out of the 6 where great! The sixth time they sold my whole entire team! My team was worth 10,000,000 coins. I bought 3,000,000 and they did give me the coins but sold my whole team! They took about 4 days to transfer the coins which I thought was suspicion kept trying to talk to them and asking them what happen to my players and they kept Ignoring my question. I told them to put my players back and they continue to ignore me. Saying they need to "talk to the Manager". I used the coins they gave me to buy some of of players they stole from me and soon after they went into my account and took the players back. So they basically sold or transferred my big players which was about 10,000,000 coins worth of players and then went into my account and took there players or money back and refund me my money. So I lost about $1000 US Dollars in just three days. So be very carefull when you buy from them!
Tip for consumers:
If you have a small account it's fine but if you have a big account be very carefull.
IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!
Hello the c.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team