• iKeyless

iKeyless

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Overview

iKeyless has a rating of 3.2 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number, and local locksmith. iKeyless ranks 22nd among Auto Accessories sites.

  • Service
    62
  • Value
    63
  • Shipping
    61
  • Quality
    62
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How would you rate iKeyless?
Top Positive Review

“Satisfied customer”

Jack H.
8/1/15

My experience with iKeyless was great in that the order arrived sooner than expected prompted by memos from Sarah with updates. Buick wanted $136.00 to resolve my problem and failed to advise I only needed a keyless battery. Thank you. Jack Horner.

Top Critical Review

“I am very disappointed to find out that my key fob...”

Jerry B.
10/21/13

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

Reviews (533)

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Reviews that mention popular keywords

customer service (103) order number (71)
Thumbnail of user davidb539
South Carolina
2 reviews
0 helpful votes
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August 11th, 2016
Verified purchase

The product is of high quality and the service was fantastic. I emailed a question about programing the device and the responses were thorough and correct! Sarah is a great representative!

Thumbnail of user julieg88
Washington
1 review
0 helpful votes
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August 6th, 2016
Verified purchase

Dear Sarah - This was the second time I've ordered from IKEYLESS and again, my service was beyond expectations. Due to problems, the order needed changing several times and wasn't shipped because information I'd sent hadn't been received. My Customer Assistant helped me straighten out the problems andMm order shipped immediately and received the next day. I have now used my fobs for over a month and have had no problems at all. If the need arises, I will use IKEYLESS for a third time without hesitation.

Service
Value
Shipping
Quality
Thumbnail of user andrewg39
New Jersey
1 review
3 helpful votes
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April 3rd, 2014

Ordered a key fob for my car, they had, by far the best price I could find online. That is about where the positives ended... The fob arrived in the mail in reasonable time (about 5-6 business days), but I noticed immediately upon opening the product that it was a USED FOB. Nowhere on the site did I find a notice telling me that I would be purchasing a used product. I decided I could get past that issue, as I did save a ton of money buying from this site. However, when I attempted to program the remote to my car, that's where my concerns were justified. The programming was accepted by my car, however, the remote did not work. The programming was done properly numerous times, and it still would not work. I got fed up, and went and purchased a remote from the dealership. Programmed that, and it worked on the first try. Ikeyless sold me a USED, DEFECTIVE REMOTE! Learn from my mistake, buy from a dealership. In the end, it will save you time and frustration. Sometimes you get what you pay for, and I think ikeyless has GREAT PRICES because they need to make up for being a borderline scam.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user jadeg3
New York
2 reviews
8 helpful votes
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March 17th, 2014

I placed an order for a remote and remote skin 3 days after placing the order I then saw the negative reviews about the site, I emailed them after the 5th day because I couldn't review my tracking, I then emailed them and the claim it was shipped out and resent me the tracking number again, finally on the 7 day I called them I spoke to Amanda who then told me it's on back order I immediately canceled my order, I have never had this happen and I have ordered many things online, I am a mom of nb twins and I really don't have the time to sit at home thinking a package is going to arrive when it was never shipped, this is extremely unprofessional and a scam, my advice stay away from these people there are legit companies out there.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user kirks26
Michigan
1 review
2 helpful votes
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June 26th, 2014

I ordered a new per-cut key and remote for my 2008 Ford F-150. I had a couple of questions so I called and talked to Jamie Koestel. Jamie was able to answer all of my questions and gave me her direct e-mail to send a copy of my license and VIN number to pre-cut the key and she would take care of it personally. I received the key and remote promptly but neither would work. Jamie suggested I send photo's of my key and the new key for them to review but I couldn't get the photo's to transmit to her. Due to my frustration with modern technology, I decided to go to my Ford dealer as they would have to program the new key anyway. Jamie supplied me with the information to return the key and remote and very promptly credited my credit card. Jamie was very helpful and represents the company very well. I recently retired from a customer oriented business and would have loved to have someone like Jamie work for me! If she ever moves to Kalamazoo, Mi, she should look me up, I'm pretty sure I could get her a job! Because of Jamie, I would recommend Ikeyless.com and will give them another try... I know who to talk to!

Thumbnail of user kevins153
Louisiana
1 review
0 helpful votes
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April 12th, 2016
Verified purchase

The shipping and product I recieved was great. Couldn't be happier with the product. The follow up from Sarah shows the care Ikeyless has for its customers. Thank you.

Thumbnail of user barbaram135
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2016
Verified purchase

I can say i was very happy on how fast my order was delivered. Was he in less then 3 days after i order items. Recommend them highlySarah was a wonderful person with contact. Order # was*******

Thumbnail of user karand3
India
2 reviews
2 helpful votes
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July 10th, 2016

This is what i call a BANG for you BUCK! Was skeptical about getting it first, but i made the right choice! Thanks! :)

Thumbnail of user mikeb220
Massachusetts
1 review
1 helpful vote
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November 19th, 2015
Verified purchase

Thank you Sarah for the fast and super service for my replacement key case
It was a very pleasant experience with iKeyless
I will recommend everyone to you company
Thanks mike

Thumbnail of user paulv46
Alabama
1 review
0 helpful votes
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April 7th, 2016
Verified purchase

My experience was great thank you Sahara for the great product order number ******* and I will definitely use your company again.

Thumbnail of user janam6
Louisiana
1 review
0 helpful votes
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May 11th, 2016
Verified purchase

We are very happy with our purchase. Order number: *******. Thank you Amanda for your help. Have recommended others use your services.

Thumbnail of user priscillar6
Nevada
1 review
0 helpful votes
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July 21st, 2016
Verified purchase

This remote was just what I was looking for. Easy to program and works like a charm Thanks Stacey # *******

Thumbnail of user sultann7
Ukraine
3 reviews
2 helpful votes
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July 30th, 2020

My first Purchase. If everything goes as smoothly, I'll be so happy! Hoping to be your loyal client
Thank you!

Thumbnail of user amyz1
New Jersey
1 review
2 helpful votes
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April 5th, 2010

Horrible customer service. Waited for days for a manager to call and then was hung up on when I called back. Do NOT do business with these people

Thumbnail of user arvind30
Iowa
1 review
0 helpful votes
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March 17th, 2016
Verified purchase

My order ******* was processed in a timely manner and the product was what I hoped it would be. Thank you Sarah for a job well done

Thumbnail of user stephenb2133
Louisiana
1 review
0 helpful votes
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August 7th, 2022

I took the pictures like the site requested and the key won't open my truck door, after spending close to 150 you think it would work.

Tip for consumers:
Go to dealership instead

Products used:
Key made

Service
Value
Shipping
Returns
Quality
Thumbnail of user oscart17
Florida
1 review
0 helpful votes
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March 22nd, 2016
Verified purchase

Good web site. Fast delivery. Well packaged. Amanda was good with follow up emails on my order #*******

Service
Value
Shipping
Quality
Thumbnail of user ellens53
Nevada
1 review
0 helpful votes
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October 7th, 2016
Verified purchase

The key fob arrived exactly as promised and is exactly what I needed to replace. Thank you for your service, Shawn.

(Shawn), order number (*******)

Thumbnail of user charlesg34
New York
1 review
1 helpful vote
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November 21st, 2013

Like to tell about my experience with Jamie. Your CS training must be working, because my phome experience with Jamie was the most enjoyable I have had I'm a very long time. She was very knowledgeable and didn't make feel like the dolt I was for ordering the wrong remotes for my solara. Overall my experience with your CS REP JAMIE was a 10 out of 10. You have a keeper in JAMIE.
CHARLES GOSPODAREK
ORD # *******
ORD DATE. 14 NOV 2013

Thumbnail of user roberte48
North Carolina
1 review
1 helpful vote
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April 24th, 2015
Verified purchase

I recently ordered a remote for my car and in 24 hrs I had a confirmation with a rep named Mike and I have never had such prompt service and I will be doing more business in the future

Thumbnail of user juanm50
Arizona
1 review
0 helpful votes
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August 14th, 2015
Verified purchase

My experience with the site was very good. Sarah responded back promptly with concerns. Order # *******

Thumbnail of user johnm715
New Hampshire
1 review
0 helpful votes
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March 18th, 2016
Verified purchase

I will purchase from here again and tell everybody what a great product and price. Amanda was extremely helpful and attentive to my needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrischrisc
Virginia
1 review
0 helpful votes
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October 7th, 2016
Verified purchase

Easy to find exactly what you're looking for on the website. Not alot of searching. Ordering was easy, and received my item quickly.

Thumbnail of user scottg68
Texas
1 review
0 helpful votes
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August 3rd, 2016
Verified purchase

Thank you Stacey with your help I was able to
Order a perfect replacement key for our Rav4!

Order number *******

Thumbnail of user sharonm108
Pennsylvania
1 review
0 helpful votes
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November 17th, 2015
Verified purchase

Perfect service. Website was easy to navigate and order. Item received quickly. So easy. Follow up is exceptional. Thanks, Monya!

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From the business

iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!

Company Representative

Thumbnail of user stephanied6
Mike L.
Customer Service

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