• iKeyless

iKeyless

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Overview

iKeyless has a rating of 3.2 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number, and local locksmith. iKeyless ranks 22nd among Auto Accessories sites.

  • Service
    62
  • Value
    63
  • Shipping
    61
  • Quality
    62
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How would you rate iKeyless?
Top Positive Review

“Satisfied customer”

Jack H.
8/1/15

My experience with iKeyless was great in that the order arrived sooner than expected prompted by memos from Sarah with updates. Buick wanted $136.00 to resolve my problem and failed to advise I only needed a keyless battery. Thank you. Jack Horner.

Top Critical Review

“I am very disappointed to find out that my key fob...”

Jerry B.
10/21/13

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

Reviews (533)

Rating

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Reviews that mention popular keywords

customer service (103) order number (71)
Thumbnail of user jasonn54
Arizona
1 review
2 helpful votes
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January 3rd, 2017
Verified purchase

I ordered a new key for my 2007 Honda element and then I got the key I tried to insert knowing it would not start the car. Basically your Honda remote transponder key has a chip in it that emits a signal to the vehicles PCM computer. If the PCM accepts the signal, the car either unlocks or starts, depending upon what the driver is trying to do. This is not a key you can run down to the hardware store or the home improvement store to replace or duplicate. But the key was too wide and too thick, I called them and explained the issue and they wanted a photo of the two keys side by side. I did that and they called me back and said the key was not cut correctly and it was the wrong size key my key had a really tiny "V" stamped on it and I should have included this detail. They said they would make a new one and overnight it to me. It being Christmas time nothing was getting through so I got it a few days later and it turned the element over but didn't start it like I knew it would. My local locksmith said he would do the transponder key for $50 and that's a deal over the $130 from the other places I called. 10 out of 10 I would use them again. Order number ******* and Shawn helped me out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kendrab14
Illinois
2 reviews
0 helpful votes
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July 1st, 2016
Verified purchase

Fast delivery time and excellent customer service. I will continue to be a customer of yours. Shawn is very sweet and prompt in responding to questions.

Service
Value
Shipping
Quality
Thumbnail of user genec10
California
1 review
0 helpful votes
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August 5th, 2013

STAY FAR, FAR AWAY FROM THIS SCAM SITE! I purchased what I thought was going to be a new Ford Keyless Entry Remote for my 1996 Taurus for $47.80 and what I got after 2 weeks was an old used, scratched remote with buttons yellow with age that was in much worse shape than the one I was replacing. In researching I found their sister website www.Cash4Remotes.com both of which are owned by Mark Lanwher where they advertise to junk yards and recyclers to buy their old remotes and keys for a dollar or two each. I wish I had done my research before I gave them my money. Dont get taken in by the website, it is a big SCAM!

Thumbnail of user richardp38
Pennsylvania
1 review
1 helpful vote
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November 22nd, 2013

I contacted a sales rep by e mail to inquire about my non-working remote. He advised what I had and what I needed which resulted in the timely delivery of my new remote.

Thumbnail of user jeffd33
New Jersey
2 reviews
1 helpful vote
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November 18th, 2013

Don't believe all the planted 5 star reviews on this site. I did. And regret it. Based on how I am being treated and some other reviews, I can only assume they do not keep inventory in stock despite claims on their site about fast shipping and seem to produce when enough of the same keyfob is ordered. I ordered in October, got an immediate email claiming I should have my order in 2 to 5 days. This was done so they could charge my card by lying about shipping. It is dishonest. They should not charge me until it ships. I can only assume they do this so they can take your money and use it while stalling you. In any case, I waited for almost 2 weeks, sent an email and John responded telling me it was backordered and, despite being sent a shipment confirmation email containing USPS tracking number, the item was never shipped. He was very vague in responding to when I might get it so I replied to ask him to clarify, which he promptly ignored my email. No company operates without production schedules, delivery dates, etc. They should be able to tell and you, with precision, when our order will arrive even if back ordered. Instead, they put you off and tell you 1 or 2 weeks every time you email. Before you know it, it is months later. If you have 3 or 4 months to wait for them to get enough orders to schedule a production run of your key, then by all means, order from them. I believe that working to get the charge removed from your card should ikeyless refuse to cooperate, will be harder after 30 days so I don't intend to wait 3 months.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user michaeld208
Illinois
2 reviews
0 helpful votes
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June 9th, 2016
Verified purchase

The key worked as described and was shipped the next day after ordering it the evening before. This is the second Ford I've bought a spare key from iKeyless.

Thank you Monya #*******

Thumbnail of user ralphg16
Florida
1 review
0 helpful votes
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September 15th, 2016
Verified purchase

Ho i went an ordered my key fob and it arrived quickly in 2 days. I had it programmed and it works like a charm. I saved a nice bit of $$$ as well.
Glad I did this...

Thumbnail of user davidd85
Colorado
1 review
0 helpful votes
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March 6th, 2014

Like many of the other reviews, I ordered my product weeks ago and I am still waiting. I suspect the positive reviews on this site are planted by the company. I just hope they didn't steal my money.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Thumbnail of user robertm16
Texas
1 review
1 helpful vote
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October 5th, 2010

Ordered remote for Subaru, said it was shipped, and in fact it never was, they don't even have one. Said I supposed to get a "sorry" email, bull$#*! it never came. Don't use these idiots.

Thumbnail of user anner49
Virginia
1 review
0 helpful votes
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August 20th, 2016
Verified purchase

Found my keys on the website. They were delivered to me quickly. Had the blank keys cut out at the store and they work without any problems. Great place to get blank keys for a reasonable price.

Thumbnail of user joand26
Nevada
1 review
0 helpful votes
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January 28th, 2016
Verified purchase

I had a great experience with Sarah as I not only had prompt service, saved money on my purchase, bit also received free shipping with this review. Triveca!

Thumbnail of user gregs108
North Carolina
1 review
0 helpful votes
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April 18th, 2016
Verified purchase

Stacey, I received my key and it worked great!

Programming was easy.

You guys saved me a lot of money. The Dealership wanted $300 for a key and then charge me for programming.

Thanks

Thumbnail of user leeh82
Arizona
1 review
0 helpful votes
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August 9th, 2016
Verified purchase

2003 Lexus 430 SC. MY ONLY KEY BROKE! I CALLED MY LOCAL LEXUS DEALER, & THEY COULD SET ME UP W/ NEW KEY FOR $450!
I QUICKLY WENT ONLINE & SEARCHED FOR BETTER OPTIONS & FOUND
IKEYLESS. I ORDERED PRESCRIBED KEY FROM YOUR PICTURED & ITEMED LIST & IN A FEW SHORT DAYS, I RECIEVED MY KEY. MY LOCAL LOCKSMITH CUT THE NEW KEY & PROGRAMMED IT FOR ME. THE WHOLE $ AMOUNT INCLUDING LOCAL LOCKSMITH SERVICE WAS LESS THAN HALF THE PRICE OF THE LEXUS DEALERSHIP.
THANK YOU iKEYLESS FOR YOUR USER-FRIENDLY WEBSITE & TRANSACTION PROCESS. SPECIAL SHOUT-OUT TO SARAH ON ORDER # ******* FOR MAKING IT ALL HAPPEN SO SMOOTHLY.

Thumbnail of user michaelv1106
New Jersey
1 review
0 helpful votes
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August 5th, 2021

I ordered a key and it came and the key didn't fit. I tried to contact them multiple times via phone, email, and chat online and no one will answer me.

Tip for consumers:
Don't bother going through with them. Call around to dealers to get price quotes.

Products used:
Keys

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephk73
Ohio
1 review
0 helpful votes
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August 19th, 2016
Verified purchase

Really great
Wife purse was stolen with m GX key
I was told by Lexus $500 to replace and program a key
Happy and surprised that you sent a genuine Lexus key
Key was 30 percent of what the dealership quoted
Got a locksmith to program in my drive
Less than 1/2 all in to replace and program

Thumbnail of user maryb28
Virginia
1 review
1 helpful vote
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October 28th, 2011

These people are crooks. I called after reading terrible reviews first thing monday after a sunday night purchase. I was told that my order was canceled and that I would get a refund by end of business on monday 10/24/11 Called on Wednesday 10/26/11 talked to Jason who sent me a confirmation cancelation email and said the refund would happen that day. It is now Friday 10/28/11 still no refund. Emailed them yesterday left message today. What will it take to get my money backs from these people. Horrible customer service had to mention the Attorney General for them to agree to cancel the order and return my money. I guess that is my next contact. DO NOT DO BUSINESS WITH THESE PEOPLE VERY VERY BAD CUSTOMER SERVICE

Thumbnail of user garyd71
North Carolina
1 review
1 helpful vote
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July 24th, 2016
Verified purchase

Placing the order was very easy, and the web site is superb. Nothing left out and finding the key you need is almost foolproof.
Pricing is extremely competitive and delivery is a good as it gets.

Thumbnail of user danig20
Washington
1 review
0 helpful votes
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September 27th, 2016
Verified purchase

My order was shipped without programming instructions, but when I called and talked to Shawn, he was very helpful and cordial and emailed them to me immediately!

Thumbnail of user davidh367
Oregon
1 review
0 helpful votes
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May 11th, 2016
Verified purchase

Pleasant experience with my purchase of a replacement key for car. Very satisfied with my purchase and the customer service provided by Amanda and team. Thank you for delivering a top notch product.

Thumbnail of user rogerc40
New Jersey
1 review
1 helpful vote
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May 24th, 2015

I ORDERED REMOTES FOR A 96 CHEVY. THEY NEVER TOLD ME THAT THEY DIDN'T HAVE THEM IN STOCK. I EMAILED, CALLED, FINALLY CANCELLED ORDER. THEY SHOULDN'T WITHDRAW THE FUNDS UNTIL THEY SHIP THE ITEMS. THE CUSTOMER SERVICE REP COULDN'T GIVE A CRAP IF I WAS HAPPY OR NOT! I STRONGLY DISCOURAGE USING THIS SITE.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

I'm extremely sorry that your experience was negative. Customer satisfaction is our number one priority. I've contacted you privately in the hopes that we can find a resolution that ensures your satisfaction.

Best Regards,
Mike L
Customer Service Manager.

Thumbnail of user fredc28
Georgia
1 review
1 helpful vote
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December 29th, 2013

Dear Jamie thankyou so much for getting my FOB replacement for my 2012 Town and Country.The first one did not work and you happily replaced it and got me straight right away. Thank you Fred Campbell

Thumbnail of user darelh
Texas
1 review
2 helpful votes
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September 7th, 2016
Verified purchase

Sarah B. From iKeyLess has suggested I offer my experience as a review, so here goes. I was in need of a replacement key fob for my 2008 GMC Sierra 1500 pickup truck. Or at least that is why I found iKeyless via a web search and decided to purchase the replacement key fob from them. It was very easy to discover the correct item I need from their web site. The key fob was offered at a very reasonable price, so I made the purchase. The purchase arrived as scheduled with no problems. The one problem I did experience was this, the iKeyless web site stated there would be programming instructions enclosed with the key fob when it was shipped. These instruction were not enclosed. But, a single phone call to iKeyless and the customer service representative sent them to me via an email. I followed these programing instructions without any problems and ended up with my new iKeyless purchase functioning perfectly. I will add this, IF you have more than one key fob to program please be sure to follow the BOLD portion of the programing instructions, it does make a difference!

Darel H. (order #*******)

Thumbnail of user adamd53
California
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

I was pleased with the process of checkout and the product itself. I will keep iKeyless in mind for other purchases.

I also worked with Shawn (who was helpful), and my order number was *******

Thumbnail of user joew92
Kansas
1 review
0 helpful votes
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August 12th, 2016
Verified purchase

Very happy with how easy the key was to program, once it was cut, put in ignition, heard a beep and it was program. Price was great too. Shawn was good to work with.

Order number (*******)

Thumbnail of user johnh549
Virginia
1 review
0 helpful votes
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June 28th, 2016
Verified purchase

I have had several occasions to need new Key fobs or "chipped" keys over the last several years and I have always found iKeyless to be the best priced and have excellent customer service. They are my go to now when I need anything vehicle key related. I HIGHLY recommend these GREAT folks to fill your electronic key needs!

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From the business

iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!

Company Representative

Thumbnail of user stephanied6
Mike L.
Customer Service

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