• iKeyless

iKeyless

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Overview

iKeyless has a rating of 3.2 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number, and local locksmith. iKeyless ranks 22nd among Auto Accessories sites.

  • Service
    62
  • Value
    63
  • Shipping
    61
  • Quality
    62
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How would you rate iKeyless?
Top Positive Review

“Satisfied customer”

Jack H.
8/1/15

My experience with iKeyless was great in that the order arrived sooner than expected prompted by memos from Sarah with updates. Buick wanted $136.00 to resolve my problem and failed to advise I only needed a keyless battery. Thank you. Jack Horner.

Top Critical Review

“I am very disappointed to find out that my key fob...”

Jerry B.
10/21/13

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

Reviews (533)

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Reviews that mention popular keywords

customer service (103) order number (71)
Thumbnail of user kimk58
Georgia
1 review
0 helpful votes
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April 28th, 2016
Verified purchase

I ordered a remote order #******* from ikeyless and it is great. I got exactly what I ordered and it only took a minute to program. Thanks to Sarah for making sure my experience was great.

Thumbnail of user juanf22
New Jersey
1 review
0 helpful votes
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March 10th, 2016
Verified purchase

Monya,
Product for order number ******* met our expectations; we followed
Programming instructions supplied with remote and surprised to find programming extremely simple and remote works well.

Thumbnail of user jennifers156
North Carolina
1 review
1 helpful vote
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August 19th, 2015

We went to the dealership to have the keys programmed and the dealer indicated it was the wrong chip. We then contacted ikeyless who told us to go to a locksmith that does this type cutting and programming who also showed me the codes that indicated the wrong chip and told me it was from an older car. The dealership charged me $120 for the unsuccessful attempt and $90 for the cutting of the bad chipped keys, NOT TO MENTION THE COST OF THE KEYS from ikeyless, all to be told it was beyond the return policy time. YOU'VE BEEN WARNED. Waste of lots of time and money

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

I'm very sorry you had a negative experience. If you email me I will do everything in my power to resolve this matter. I can be reached at mikel@ikeyless.com.

Thumbnail of user peterj101
New York
1 review
0 helpful votes
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March 10th, 2016
Verified purchase

I purchased a Master Lock Magnetic Key Storage from iKeyless and a Transponder Key for my 2016 GMC Sierra in two separate transactions. The case was great and the magnets were really strong. After the first purchase I received an email from Sarah at iKeyless asking If was satisfied with the purchase. I thought that was great customer service knowing they would fix any problems with the order. I then ordered a Transponder Key for my 2016 GMC Sierra. At the time of ordering iKeyless did not list a Sierra key for 2016 but the 2016 and 2015 are identical so I took a chance and purchased the 2015 GMC Sierra transponder key.
I had the key laser cut at the dealership with my VIN for free. To program the key the paperwork said not to "clone" the key but use the dealerships equipment to program they key. I was going to pay for the programming when the technician said that in his experience all transponder keys could be "Cloned". I brought all my keys in case it didn't work but we started the truck with the original key, shut it off, put the new key in and restarted the truck and the key was programmed... Dealership did not charge me. The key worked great. I ended up getting a second email from Sarah at iKeyless asking how the purchase of the transponder key was. I know if the key didn't work Sarah would have refunded my purchase.
So now I have a spare that only cost me $49. Can't get better than that.

Thumbnail of user rickf32
Wisconsin
1 review
0 helpful votes
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October 14th, 2016
Verified purchase

I had ordered the wrong part. I called customer support and they help me get the info I needed to order the correct part. The exchange process was great and I had the new part in a couple of days.

Thumbnail of user sylviah16
Illinois
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

I am very pleased. The fob works great. The help I received to get the fob working was great. I used live chat and got great advice that worked! Thanks so much for a good product and great service!
>

Thumbnail of user sandraa66
California
1 review
0 helpful votes
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October 20th, 2016
Verified purchase

Was not sure if a Battery was what I needed, but when I found iKeyless on E-Bay, I ordered my battery (item # *******). When I received it, I found it was indeed my problem with my keyless remote for my truck. THANK YOU, SHAWN, for all your help!

Thumbnail of user marys324
Texas
1 review
0 helpful votes
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March 29th, 2016
Verified purchase

I ran across this website and couldn't be happier, Sarah wrote me afterwards to ask about my service and I have no complaints atall, it's be great. Order number *******

Thumbnail of user rosiel3
New York
1 review
1 helpful vote
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December 23rd, 2013

Great place to find a cost effective solution to the lost smart key and key fob problem. Ordering is easy with effective instructions to finish key and fob programming

Thumbnail of user brucec52
Florida
1 review
0 helpful votes
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January 19th, 2016
Verified purchase

Adding an extra keyless remote is much easier than I thought.

Amanda ships quickly and follows up with customers to assure satisfaction.

Thanks again

Thumbnail of user ronc49
New York
1 review
0 helpful votes
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August 6th, 2015
Verified purchase

Ordered a new key/remote for my 2009 Pontiac G8GT. I received my order within a few days. I did not have the new key cut but mounted the old key in the new remote with no problems at all. I then programed the new remote following instructions in my owners manual. All worked as expected. I did have to reprogram the old remote due to a new code after programing of the new remote. This was all explained in the owners manual. Any questions I may have had were answered in a You Tube video.
Great experiance, no surprises, l would recommened ikeyless to anyone prior to paying hundreds more at a dealer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lonniec16
Minnesota
1 review
0 helpful votes
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September 2nd, 2015
Verified purchase

I order a remote from ikeyless and the instructions did not come so I called Monya and I was helped immediately with satisfactory results. The response could not have been any better!

Thanks

Thumbnail of user alc181
Virginia
1 review
1 helpful vote
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May 19th, 2020

Had key made and cut but key would not program. So they sent a replacement key but key wasn't cut this time. Can't get in contact for a refund. Bad customer service if you ask me.

Thumbnail of user edithn2
Alabama
3 reviews
8 helpful votes
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March 9th, 2016
Verified purchase

I had to order 2 keys for son's VW Golf. IKeyless had just the right transcoder keys I needed, and had them shipped in no time. Very efficient service.

Thumbnail of user jills22
Pennsylvania
1 review
0 helpful votes
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November 20th, 2013

With ikeyless.com we were able to replace our worn out, key fobs with like-new key fobs with ALL of the remote capabilities (including remote start) that our old key fobs had for about 1/2 the cost of going to a dealership. Programming the "new" (these are refurbished) key fobs was very easy. They look brand new.

You will need to be prepared to scan and email them a copy of your current insurance and driver's license with the VIN# to show proof of ownership (I like this for the security of it) as well as have an adult available to sign for the package when delivered (which we also liked for the security).

For our vehicle, we needed to have two key fobs, which were able to turn the vehicle on, to be able to be used for programming our replacement key fobs - which we did have, thus we were able to program them ourselves.

The only drawback was that the programming instructions did not come with the new keyfobs. I had to contact ikeyless and have them emailed to me. Which I found to be an irritating waste of time. IMO the instructions should have been included with the key fobs when shipped. For this issue, though, and some pre-purchase questions, customer service was very responsive and helpful, on an immediate basis via ikeyless support website chat. My husband and I feel ikeyless provided a very good and money-saving service and product.

Thumbnail of user richardw161
Florida
1 review
0 helpful votes
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April 29th, 2016
Verified purchase

I ordered and received a fob in record time and the fob programmed nicely. I am extremely satisfied with Monya.and the service provided. My order No. Was *******.

Thumbnail of user jamesb369
Tennessee
2 reviews
0 helpful votes
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April 29th, 2016
Verified purchase

I only had one remote when I purchased my used vehicle and before I could order a new one ( a spare) my only remote gave out. Keyless filled my order promptly and efficently which put the remote in my hands within two days and along with the great instructions sent with the remote I programmed it and IT WORKED! Stacey has been wonderful in follow-up and making sure Ihad everything I needed and it was working properly.

Thumbnail of user davidg245
New York
1 review
0 helpful votes
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March 23rd, 2016
Verified purchase

Bought precut key and alarm fob for Toyota Highlander. Key perfect fit. Had to search you tube videos for programming key and fob, but each worked great. Saved $110
Dave G.

Thumbnail of user briang83
California
1 review
0 helpful votes
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April 14th, 2016
Verified purchase

Great customer service, I orders the wrong remote, and I was able to exchange no problems, thank you, I have ordered a couple remotes easy to program, and they work perfect

Thumbnail of user albertm71
Massachusetts
1 review
0 helpful votes
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July 8th, 2016
Verified purchase

I somehow ended uo on iKeyless website when I was looking for replacement fobs for my 2 cars. Although I didn't find fobs I found sometrhing much better, A WAY TO KEEP TRACK OF MY KEYS. As I told Shawn earlier I had misplaced both sets of my keys, which had both fobs on them. After searchin g for a month and a half I found them but not until I had purchased new ones on ebay. When I came across the iKeyless website and read the info., I knew this is what I needed for myself. I ordered an iKeyless alert fob immediately and am thrilled with it. Press a button and a signal beeping comes up and voila, you find the keys. Thanks again Shawn, order # *******

Service
Value
Quality
Thumbnail of user scotts223
California
1 review
2 helpful votes
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December 2nd, 2016
Verified purchase

First, I had a great experience over the phone when I placed my order, but I find it's often on the "return" side of the sales equation that get's less great at times.

One of the keys that I had purchased had a defective chip & could not be programmed by the locksmith I was working with to cut & program the keys I had ordered. I needed the key soon, so I had to purchase a functioning smart key from my locksmith.

I emailed iKeyless an explanation of the problem, along with a copy of my receipt from the locksmith, & with minutes I had received a response from Shawn detailing what I need to do to return the key & receive a credit. I received the "RMA" information shortly thereafter and mailed back the defective key - iKeyless processed a credit with my full refund within a day of receiving back the defective key.

Things go wrong in any business, but taking responsibility in a timely manner, with courteous & responsive people, tells me that iKeyless has a great "culture" in their overall organization.

Thanks Shawn & thank iKeyless!

Scott

Thumbnail of user kathleenr29
New Jersey
1 review
0 helpful votes
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August 6th, 2016
Verified purchase

I am very happy with the fobs I received. They are the perfect replacements for my old ones. The service was prompt, and Stacey was very helpful.
Thank you for your assistance.

Thumbnail of user rayb52
New Jersey
1 review
0 helpful votes
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August 13th, 2015
Verified purchase

I ordered a key replacement for a 1998 Lexus LS400. It arrived in a couple of days. Everything was perfect. Works like a charm. Order #******* is a super success thank in part to Monya.

Thumbnail of user dougg25
Washington
1 review
0 helpful votes
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May 27th, 2016
Verified purchase

I ordered two key fobs for my Fob's for my ford Escape. I recieved the quickly in the mail. This company has great service and I have been promotting it as much as I can to familt and co-workers.

Again great service through Monya. Order number *******.

Doug Gabler

Thumbnail of user gloriac40
Arizona
1 review
1 helpful vote
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June 28th, 2016
Verified purchase

Order number: *******was replacement key and it was exactly as order it fit my automobile with no problem. Website was easy to place for order key and pay.

Thanks Sarah

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From the business

iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!

Company Representative

Thumbnail of user stephanied6
Mike L.
Customer Service

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