• iKeyless

iKeyless

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Overview

iKeyless has a rating of 3.2 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number, and local locksmith. iKeyless ranks 22nd among Auto Accessories sites.

  • Service
    62
  • Value
    63
  • Shipping
    61
  • Quality
    62
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How would you rate iKeyless?
Top Positive Review

“Satisfied customer”

Jack H.
8/1/15

My experience with iKeyless was great in that the order arrived sooner than expected prompted by memos from Sarah with updates. Buick wanted $136.00 to resolve my problem and failed to advise I only needed a keyless battery. Thank you. Jack Horner.

Top Critical Review

“I am very disappointed to find out that my key fob...”

Jerry B.
10/21/13

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

Reviews (533)

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Reviews that mention popular keywords

customer service (103) order number (71)
Thumbnail of user chuckg14
Minnesota
2 reviews
1 helpful vote
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July 7th, 2016
Verified purchase

Old keypads for the '99 Volvo were taped together and falling apart. Volvo's charges for replacing were outta sight. Stacy and crew at iKeyless solved the problem by providing me with new cases for the remote keys--and they look like new. My order ******* was handled quickly and with courteous follow up.

Thumbnail of user andrewl99
California
1 review
0 helpful votes
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April 12th, 2016
Verified purchase

I was hesitant at first to order a new remote from someplace other than the dealer but the price was very good and I took the chance. It paid off because the remote was easy to program using the online video and took just a few minutes to complete. Thank you very much and I will definitely return for my future vehicle remotes.

Thumbnail of user davids519
Texas
1 review
0 helpful votes
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May 12th, 2016
Verified purchase

IKeyless has provided us with replacement remotes on several occasions now. The most recent being order ******* with service provided by Amanda. I must say that we are very happy with the remotes and very impressed with the customer service and follow-up. Amanda and iKeyless has provided remotes for some very old GM vehicles and I appreciate the fact that there is probably not much demand, still iKeyless sent us a great product and exceptional service.

Service
Value
Shipping
Quality
Thumbnail of user reshayb
Florida
1 review
0 helpful votes
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April 1st, 2016
Verified purchase

I purchased a keyless entry remote, it was easy to program and works well. I love it. I have even recommended the site to my family and friends that need to replace their remotes. Plus I plan n on ordering a second one as a spare.

Thumbnail of user theah2
California
2 reviews
0 helpful votes
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September 9th, 2016
Verified purchase

I was very satisfied with my purchase(order #*******). I received my items in a timely manner. When I needed help and had to contact customer service, the young man on the phone was very helpful and patient. Keep up the great work Shawn and Ikeyless Team!

Thumbnail of user chesterl6
Texas
1 review
0 helpful votes
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October 11th, 2016
Verified purchase

Having made a recent used vehicle purchase, I found that I needed a new key fob case, since the fob itself worked. After an easy online search for a vendor, I found iKeyless and finding the model needed was simple and inexpensive. Ordering was simple and delivery was timely. Not that I wish to have to purchase another one anytime soon, if I do find the need, I hope that iKeyless is still around to deal with.

Thumbnail of user chuckp21
Maryland
1 review
0 helpful votes
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October 13th, 2016
Verified purchase

What a great experience I had with iKeyless, although the instructions for programming the remote were not included, all I had to do was contact the company and they were sending me an email with the instructions within minutes. I appreciate the customer service they provided and would definitely recommend this company to family and friends.

Thanks

Chuck Patel

Thumbnail of user jerrya33
Arizona
1 review
0 helpful votes
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October 6th, 2016
Verified purchase

We recently bought a used 2016 Buick Enclave, and unfortunately, one key had been misplaced, and we had to purchase one. We went online and found Ikeyless. They had exactly what we needed, and our customer service contact, Shawn, was very helpful and courteous. Our order number ******* arrived just as it was supposed to, and all was great.

Thumbnail of user greggm12
California
2 reviews
3 helpful votes
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November 1st, 2014

Incredible customer service, Amanda sent me a new remote without receiving the faulty remote I had problems with. Amazing company, I have no hesitations using this company again. The remote works flawlessly, very happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulas50
Texas
1 review
0 helpful votes
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March 23rd, 2016
Verified purchase

Stacey, I found your web site very easy to navigate. My item was delivered in a timely fashion and I had no problem getting my item programmed to my car at my mechanics shop. I would definitely order from your site again if I ever have the need.

Thumbnail of user michaell185
New York
1 review
0 helpful votes
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March 16th, 2016
Verified purchase

I have a 2003 honda odyssey and needed some extra keys for the family.
I contacted the dealer and the price they wanted for one key was ridiculous so I figured we would just continue sharing the key. Then I went online and found ikeyless. I was able to buy 3 keys for half the price the dealership wanted for one.
I am extremely happy with the results, no more fighting over a key.
My transaction # is ******* and my contact person. Was Stacey

Thumbnail of user madisong17
Kentucky
1 review
1 helpful vote
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August 15th, 2016

My order said same day shipping before 3:30 pm est time, I ordered my key hours before then. I also talked to a representative over the phone and they said it would be here no later than Monday. So I wait and wait and wait, and it NEVER came! So I called them again and it had apparently not even been shipped! So now I am S. O. L.

Thumbnail of user gladyss7
North Carolina
1 review
0 helpful votes
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April 12th, 2016
Verified purchase

The dealership told me they had never had one bought online that they could program but this one programmed easily. My son now has a key fob and is thrilled! I actually paid more to program it then I did for the fob! Thank you iKeyless and Monya for the excellent service! Order *******

Thumbnail of user jw23
Texas
1 review
1 helpful vote
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August 24th, 2012

I had an issue with a flip key I bought, and instead of doing their part to fix the mistake, they just slapped a band-aid on a bullet wound. I already paid to try to get their key programmed and didn't find out until later that it shipped without the transponder chip. To fix the situation, they just sent me a new chip instead of trying to do a partial refund like I asked.

Thumbnail of user davidc365
Oregon
1 review
0 helpful votes
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May 19th, 2016
Verified purchase

Right from the beginning the service was easy and fast, customer service rep Stacy was helpful with my order #*******, the included instruction's helped out a lot saved me a big headache and money.
Thanks I keyless

Thumbnail of user daisyg9
Utah
2 reviews
4 helpful votes
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June 11th, 2016

I bought 2 keys. They sent the wrong keys, and 2 different ones.
When i called for a refund, they were argumentative and unhelpful. I spoke with the "manager" who called me rude, talked over me, and then hung up on me. I was told after i return the (crappy) product, they would not refund all of my money. I was forced to contact my credit card to dispute the charge. I would NEVER recommend this company.

Thumbnail of user kevinb123
Kansas
1 review
0 helpful votes
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August 7th, 2015
Verified purchase

Purchased a used Sport Trac and had one key. I was able to get a remote and key for less then just the key locally. Stacey from ikeyless was great to follow up so quickly and make sure everything went well. Highly recommend these folks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melanic
Texas
1 review
0 helpful votes
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November 24th, 2015
Verified purchase

Monya showed a very high professional level on consumer service skills by answering questions and solving customer issues. She made the process enjoyable, quick and easy. The experience was very gratifying. This is the way all customer service should be.
Thanks for assigning me Monya

Thumbnail of user austinp8
Texas
1 review
1 helpful vote
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March 11th, 2014

I have a 2004 Toyota Avalon and i ordered a new remote key for it for $73.7 days has gone by and still didn't receive a package or even an email from ikeyless.com. So i emailed them and i finally got a reply saying that it is on back order 1-2 weeks. I did some research on ikeyless and what i found out is that it is a scam. I emailed saying to refund my money and john said its going to take 1-3 days but i doubt i will get my money. Dont order from this place. Very pissed about this.

Thumbnail of user stephanied6
Mike L. – iKeyless Rep

Hello Austin,

My name is Stephanie writing from iKeyless.com. In regards to your post above, I'd be more than happy to look into this issue for you further if you could please email me directly at stephanied@ikeyless.com. I truly apologize that you had such a bad experience with us. Please contact me so we can get this issue resolved for you.

Best regards,
Ikeyless.com Customer Service

Thumbnail of user paulg115
Texas
1 review
0 helpful votes
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March 9th, 2016
Verified purchase

IKeyless has great customer service. Stacey emailed me to follow up with an issue I had with my order (order number *******) and it was resolved very quickly. I would do business with them again and would recommend them to others.

Thank you very much.

Thumbnail of user guyf12
Oregon
1 review
0 helpful votes
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October 23rd, 2015
Verified purchase

I received remotes within days of ordering them but one remote could not be programmed. Stacey at Ikeyless had a replacement to me within a couple of days. You really know the kind of company you are dealing with when there is a snag. Some companies deny and run-for-cover while others like IKeyless deal with it quickly and fairly--GREAT SERVICE. I remain a very loyal customer and recommend them highly.

Thumbnail of user maryt113
Florida
1 review
0 helpful votes
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January 28th, 2016
Verified purchase

I ordered a remote from Ikeyless and am very please. Stacey took care of the remote that I need and it looks brand new for my 16 year old car. I feel much safer now that I can lock and unlock my doors and truck from a distance. Thank you Stacey for the great service and the wonderful replacement
Order #*******

Thumbnail of user aaronl43
Washington
1 review
0 helpful votes
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March 17th, 2016
Verified purchase

IKeyless has provided me top notch service when I needed additional auto keys or fobs. Great prices, easy programing instruction and quick shipment with awesome customer service.

Thanks, Stacey for my most recent Order (number *******).

Thumbnail of user toma198
Georgia
13 reviews
37 helpful votes
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November 29th, 2012

Their "Same day shipping" means, "We'll ship it on the same day that we decide to ship your order." I ordered a remote on 11/09. It's been 17 days. Still waiting...

After posting this review, I was contacted by iKeyless customer support and was advised that he item is backordered. The customer service rep apologized profusely and stated that the backorder status should have been forwarded to me upon ordering the item. Furthermore, due to my original expressed dissatisfaction, I was given a discount on my order! I haven't received such positive customer service since the gas station attendant checked my oil and tire air pressure in 1971. I upgraded the stars from one to five, will shop here again, and recommend the site to others.
iKeyless.com ROCKS!

Thumbnail of user billw51
Maryland
1 review
1 helpful vote
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November 25th, 2013

Ordered a replacement remote control from ikeyless.com

Received in 4 days. Tried programing with written instructions.

Called customer service. Jamie had me up and running in less than 2 minutes.

Thanks Jamie and I-key

Bill Wisham
Port Deposit, MD

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From the business

iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!

Company Representative

Thumbnail of user stephanied6
Mike L.
Customer Service

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