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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I thought I was ordering a trial size portion of your product. Now I realize five a m obligated to purchase your product for years to come. Not cool. I wish to cancel this order immediately.
I've used all 5 products for 3 days. I am impressed by the results already! I look forward to using more products.
Have been using the foundation for a few years. Looks good. Does get a little Cakey around the nose at times. Good customer service.
This website is one of the best beauty store I have found. Very well organized and with a detailed information. Also have diverse products for each kind of skin.
Was a very nice experience and easy to order will be returning to order more products very excited to receive and use product
The foundation arrived broken in the box. Glass was everywhere and a complete mess. I will not be purchasing again. Having to return an item and wait longer is more work than I have time for. I was expecting better from all the adds and photos. Very disappointing.
This is my first time ordering from Il Makiage and I wanted to try the power polish. I ended up saying yes to the subscription for it and after the order was placed, I checked and it showed I ordered 2 things. I only ordered the one and this is not ok!
I purchased an item and it added another item to my order.Send me a subscription for both and charged.My account and run hundred and some dollars. Now I am sending emails to get my money back and it's telling me my items done been shipped When I just placed an order.
Looking forward to getting my original order but I don't feel that the add on order was presented in a way that I could decline.
I absolutely love this makeup. It goes on and wears really well. I am done with other brands of makeup
Illmakiage is a deception say no to try sample or product.
Because they charge you full amount of money in the begging and they don't have option for cancel order there customer service is worst and don't have a option for refund. I will suggest not to buy product from them. Even if they tell you try before you buy. There customer service is liar 🙄 and they said there is no option for cancelation order.
Here is the message i got from customer service. Please have a look I hope this email finds you well. I wanted to let you know that we currently do not have the option to remove your credit card information without entirely deleting your account. As you requested, under your account.
We are so sorry to see you go. We hope you will come back and shop with us soon.
Take care & stay beautiful,
Best regards,
Anna I will never ever shop with them because they are breach out of trust.
Shopping was fine. But the website took me to Apple Pay without me being able to verify my address was placed correctly. I noticed that my address didn't include my apt #. So now I sit and wait to see if it can be added or if I need to cancel my order. Which would probably had been an easy fix if I could have just talked to someone.
I have been using Il Makiage products for over 2 years. Love the foundation and concealer. The website was a little confusing at first. Once you get the hang of how everything works, it's great. I does get a little irritating with the multiple pop ups while checking out but overall great website. I do have to change my product replenishment date often. I don't wear make up on my days off (Sat/Sun) so I have to extend until I'm running low. The reason for 4 stars instead of 5 is because of the constant pop ups while checking out. If there was a page directed to items on sale or on discount for easy use that would be great. Keep posting on TikTok. That's how I found your products and learn about new ones. Oh, also keep the $15.00 coupon available longer, I don't always need something when I get it and it would be wonderful if it could just be added to my account to use on my next order when I'm ready for it.
Do NOT sign up for the prepaid annual plan unless you absolutely love their products. I made the mistake of signing up for the annual plan. I don't like the concealer anymore but have two auto-ships left on the plan. I HAVE TO get two more products of something I DON'T like and DON'T use because "customer service" can't be bothered to offer me a refund. Even though their site offers refunds, apparently, it's only for select customers. I like their skincare products but not a fan of the makeup.
I have a birthday coupon and I tried to use it and the order page let me put the coupon in but then Nothing happens. It didn't say bad code it didn't say good coupon NOTHING, Messaged customer service and NOTHING. JUST an auto message! Do better FALSE ADVERTISING IF U WONT TAKE COUPON YOU JUST SENT ME!
I still haven't received my product with no due date for delivery in site. I have no product to review so the acquisition process is being reviewed.
So easy to order staff always friendly and so helpful. Thanks ll Makiage your products really are the best.
Gracias por el descuento. Amo sus productos pero solo puedo comprar con codigo de descuento. Creo que los productos ayudaran a que mi piel se vea mejor.
I am ordering another foundation. This time I'm adding the exfoliating lotion.
I'm so happy with the foundation. It delivers on every promise it made. Can't wait to try the new item.
Easy to order these incredible products and they ship quickly. I am very pleased with the customer service and products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members