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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I love the Ilmakiage products but hate the harassment that begins as soon as you purchase one product! 2to 4 text messages daily from the minute your purchase is completed. 3 to 5 emails every day after the purchase. I have only ordered one other time a few years ago, the harassment was enough to keep me from reordering. Thought I would try again but it's worse now! Again, great product it's a shame their marketing practices run some of us away.
I love their product however the constant emails and texts are flat out harassment!
I tried their product, I woke up like this foundation several years ago. I loved it, by far the best foundation I have ever used. I only placed one order due to the plethora of emails that follow every order. They are nonstop, two to four a day. Annoying doesn't begin to describe the experience. They appear desperate! Their practices are shooting themselves in the foot!
Overall, I'm mostly satisfied with your foundation products, and I recognize as a business you want to make the most profits, but you're website is designed in a manner that attempts to intimidate customers by luring them into buying several items and signing up for auto-renewals prior to getting to the final steps of a purchase. It's like jumping through hoops and going through an obstacle course to get to my destination. Someone give me a fly swatter! If this wasn't part of the process, I would've rated higher.
I had been using this product for years. I refer so many people. I'm in love with it. I will not go back. I definitely recommend this product.
I always love what I receive from IL Makiage! Especially love their foundation and mascara. The foundation matches up to my skin color perfectly!
I loved the process! Very easy and fun! Took the test to find out my concealer color and got also my foundation match! Can't wait to get the products! Recommended!
The site is mis-leading.
I wanted information for 20% off and next thing I had place an order for almost $100. I did not want this. I only wanted to try the sample for $5.90 shipping!
I tried to contact them to cancel, but I'm still getting emails confirming my order with no ability to cancel.
When I go into my account it says no orders but I received a confirmation of my order so I cannot see any progress in my account or shipping information.
Arrived quick and happy with purchase Thank you for the value of the product and the quality is excellent wonderful product and great customer service, also was very delighted with the awesome gift they included with my purchase and would recommend it to my friends and family Thank you
Been using for 2 weeks and it's made zero difference I'd like my money back
I purchased dry foundation and it is flaky and makes my skin look wrinkled, I wanted to return it and wrote to one of the representative and never heard back. I'm out of return window so unfortunately I have keep this flaky foundation.
Seamless transaction. Presentation is attractive. Product feels good on skin. Price point is fair, need to use more before I can decide to purchase again.
I've found navigating the site easy and description of products informative.
I've been using these products a few years now and I simply looove the way it melts in my skin. The most natural looking makeup on the market and the skin match is ON POINT.
My experience was very good I got what I needed and it was fast and easy.
Took me 3 weeks and 2 channels to finally be able to complete my order. Shame on you.
There is hardly any product in the bottle I received. The applicator on he cap of the bottle is either broken or missing a part
Ordered new product today, ordering was easy! Will follow up are I receive product.
I have found the discounts or free gifts to be misleading. Receive an email or text about winning a free gift, go to site and it turns out to be the pay in 14 days offer. You do not need to do this to trick us into getting your products. Your products are great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members