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Il MakiageReviews 2,210

3.9

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
92
quality
90
This company responds to reviews on average within 8 days

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Wisconsin
1 review
0 helpful votes
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Love 85/66 Sun Foam
June 15, 2024

I'm a redhead with freckles. Have tried many self-tanners. This is the only one that looks natural on me. Even though a little pricey, it's worth it.

Date of experience: June 5, 2024
Wisconsin
1 review
0 helpful votes
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Never-ending offers
June 15, 2024

The buying experience was poor. It just kept adding more and more products and I couldn't get through to the end to pay for what I actually wanted to buy. Additionally I might have been interested in other things but there were no descriptions of the products.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2024
Colorado
1 review
0 helpful votes
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Orange face
June 14, 2024

Not impressed. I was 85/66 from quiz and followed instructions. I used 1 pump and my face is orange. It does go on smoothly and blends well but nobody wants a orange face. Note: If you are a older women with dark spots the tanner sticks to them and makes them darker. I do however like it on my legs. There is barely any smell at all and dries quick.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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Awesome Products!
June 14, 2024

Love everything about your products and amazing customer service.

Date of experience: June 4, 2024
Alabama
1 review
0 helpful votes
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Honest
June 13, 2024

They practiced what they preached, held up their claims.

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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I am 3.0 in the foundation and 3.5 in the concealer. I prefer the darker concealer to help cover my dark circles. I then go 2.5 on the inner and outer corners to brighten. Love this makeup!

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Give it a try
June 12, 2024

I was faithful to my old brand of makeup for years but as I'm getting older I decided to try IL Makiage and so far I've been extremely happy with every product I've tried. The foundation and concealer are perfect matches to my skin and provides great coverage. The primer makes my skin feel and look great. The eyeliner pencil stays put with very little smudging as well. I have sensitive skin and have had no problem with any product and my skin looks smoother. The products are expensive but so far, worth it.

Date of experience: June 2, 2024
New York
2 reviews
0 helpful votes
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I absolutely love the foundation. I am 70, and I cannot believe the number of times that others have commented on how good I look without makeup. I am tempted to say I AM wearing makeup, but that would defeat the purpose:-). The downside is to watch the delivery dates on your account, I have a lot left of the first bottle of foundation, but yet they sent me a second bottle without notice. "Money-back guarantee" still means you have to pack up and return the darned thing.

Date of experience: June 2, 2024
Utah
1 review
0 helpful votes
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I do like some of the Il Making products and have purchased some of them a couple of times. It is very annoying that you can't just simply checkout. They continue to have screen after screen with other products with a small button at the bottom that says "skip". You are never really sure whether or not you have completed the checkout process, this all happens after you have entered your credit card information. Il Making is also big on their auto-replenishment program which it seems to just set up for you at the interval they seem to think is best! Cancelling auto-replen is just as unsure as the checkout process. Their step by step cancelation instructions do not even pertain to their website. There is no "auto-replenishment settings" nor is their an "edit" button. I unchecked the items that were checked by them for auto-replen and then crossed my fingers that it actually worked because once again there isn't a submit or confirm button. I have thought about finding other products from companies that have clearer website and ordering processes but just haven't done it yet. This last order may be just what motivates me to do it!

Date of experience: June 2, 2024
Oklahoma
1 review
0 helpful votes
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Too many add ons
June 12, 2024

I wanted the product that I purchased but the other crap annoyed me to no end… the 'add ons'. Uggggg

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2024
Arizona
1 review
0 helpful votes
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Deb
June 12, 2024

The questions in the skin quiz were concise and pertinent to skin tone and skin texture. It was very customized to individual needs and wants.

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Love these products so far
June 12, 2024

The makeup I've tried so far have been perfect matches and apply so beautifully. I also can't say enough about their customer service! They are so quick so respond and extremely helpful!

Date of experience: June 2, 2024
New Jersey
1 review
0 helpful votes
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Repeat customer
June 11, 2024

Unable to use birthday code. Have had problems at checkout before.

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
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Excelente
June 11, 2024

Me gusta mucho este producto. Es excelente. Altamente recomendado

Date of experience: June 1, 2024
Canada
1 review
0 helpful votes
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New way to shop
June 11, 2024

A lovely detailed analysis of your skin type/color without being too time consuming.
Beautiful products.
I used them when I was younger and am now returning back to them in my older years.
For me it's the foundations and concealers that I love.

Date of experience: June 1, 2024
Georgia
1 review
0 helpful votes
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Invalid code provided
June 11, 2024

I tried to use the code you provided for my birthday and it didn't work.
ORDER # *******

Date of experience: June 1, 2024
Wisconsin
1 review
0 helpful votes
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Best skin care all around
June 10, 2024

Easy to order. I have found this make up and skincare excellent! I was skeptical but gave it a try! I used to use Jan Marino products but I have now switched to Il MAKIAGE

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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Customer services is great!
June 9, 2024

I was disappointed with an item I purchase. I did fill out a survey and company actually reached out to me. They have gone above and beyond to make me happy, even though I was late and wasn't asking for anything! I'm a happy now! My new item is great and I recommend giving your business! They stand behind their products and they says a lot about this company.

Date of experience: May 30, 2024
Arizona
1 review
0 helpful votes
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Wow What A Surprise
June 8, 2024

I was pleasantly surprised by this product, yes it is expensive, hopefully over time their prices will be more affordable to joe public, however the product it's self?! OMG! I love it! I love love the primer, it is like wearing silk on my face. I just ordered the wrinkle filler, and the hyaluronic cream so I am excited and waiting to see how they compare to other products I already have. So far II Makiage has proven to be the better product far superior in my opinion. I have been replacing my old product with II Makiage product because I love the feel, how it wears and how easily it goes on.

Date of experience: May 29, 2024
Ohio
1 review
0 helpful votes
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Still hasnt shipped
June 8, 2024

Ordered 5 days ago. Got a shipping confirmation. Checked the link today and still hasnt even shipped, its in "label printed" status.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2024