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IMVUReviews 116

1.3

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IMVU Reviews Summary

The company has garnered a reputation marked by significant customer dissatisfaction, primarily due to inadequate customer service and frequent account restrictions. Users express frustration over slow response times, perceived unfair bans, and a lack of support for harassment issues. While some appreciate the platform's social aspects and nostalgic value, the overall sentiment leans negative, with concerns about security breaches, fake profiles, and a toxic community environment. Customers feel undervalued, especially when financial transactions are involved, leading to a growing sentiment that the service prioritizes profit over user experience.

This summary is generated by AI, based on text from customer reviews

service
40
value
34
shipping
20
returns
25
quality
37

We monitor reviews for authenticity

Bulgaria
2 reviews
1 helpful vote
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The only advise I can give is to stay away from IMVU. They steal money from consumers by putting bogus charges on them. I know this for a fact. They overcharged me more than once. I switched to JLCams.com
It's a laid out and professional platform. Moreover, their prices are lower. IMVU is overpriced because they have plenty of undisclosed fees and they are hiding behind their sophisticated and confusing terms and conditions. Don't put your credit card at risk there, it's financial minefield. The owners of IMVU are money-hungry rogues!

Date of experience: May 5, 2025
Texas
1 review
2 helpful votes
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I've used this service over a decade while it was rarely "wholesome" as a lot of people catfish there i had good memories, they added AP and it just became an internet brothel (Litterally Sometimes) about a month ago I decided to delete my accounts, but had a change of heart due to nostalgia and submitted a ticket to have it reactivated, after 72 hours customer Support responded with a copy paste "here's what we need template" okay "here's what I have",...3 days, no response sent an email...6 days, no response sent an email...9 days, no response sent an email
Day 10 I sent a long frustrated email with a request for urgent response. It's ridiculous.

Date of experience: January 25, 2025
Canada
3 reviews
2 helpful votes
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IMVU is unsafe for your wallet. They have security breaches all the time, so be very careful with it. IMVU can be very boring. Also there are lots of fake profiles, catfishers preying on your money and looped pre-recorded videos. Overall, my verdict on IMVU is: low quality and high risks. Not worth the money!

Date of experience: January 3, 25
Colorado
1 review
3 helpful votes
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Warning
October 27, 2024

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Date of experience: October 27, 2024
Kentucky
1 review
0 helpful votes
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Joke
June 14, 2024

Once for the adults but now for the children, still promotes sex and violence just without an erection or animated bleeding.

Date of experience: June 14, 2024
Florida
1 review
2 helpful votes
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IMVU IS TERRIBLE
May 3, 2024

IMVU IS TERRIBLE. The customer service does not care. The reporting system does not work. There are hundreds of users that expose/doxx other users, harrass them, bully them etc. I've seen so many situations where users have been known to self harm after/during using this platform. They only care about money! They disable top seller creators that use their platform as a second source of income, without any kind of warning etc. They will disable you without paying you even if you have an amount of earnings left with them. They don't care! They are heartless, money hungry people! I've been trying to reach out repeatedly. They disabled my top seller creator account for a faulty reason without any warning or worthy enough explanation. I had over 2000$ in my earnings. Where is my money imvu! I will literally push this to court. Return my account, stop stealing from hard working people. I don't know if they are racist or what because they literally have creators doing exactly the things that they say to NOT do on their TOS and they get warning after warning, bypass after bypass etc instead of immediate disablement. Imvu does not care that they are Damaging livelihoods

Date of experience: May 3, 2024
Maryland
1 review
0 helpful votes
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Honestly Paying for this game is addictive which made me go against buying stuff in the first place,I literally had to take my stuff out of Google because of the charging fee... ridiculous

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.

Date of experience: February 24, 2024
NL
2 reviews
2 helpful votes
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I prefer to watch girls live on J4Sex.com and sometimes I get to meet some of them for real (it's possible to arrange it with some of the girls and that's always a lifetime experience every time I go on such a date). Just avoid IMVU. It's bait-and-switch. You'll exchange a few standard canned messages with bots and then these "girls" are nowhere to be found. IMVU is sleazy, phony and tricky. It's not worth a dime. They overcharge you from the first payment. They automatically sign up you for their sister sites against your consent and those sites overcharge you too. Their customer support must be based on Mars, they are simply unreachable. You have to close your bank card to stop these recurring payments.

Date of experience: December 10, 2023
Tennessee
1 review
0 helpful votes
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Terrible game
December 2, 2023

I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.

Date of experience: December 2, 2023
South Africa
1 review
1 helpful vote
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IMVU reporting system
October 30, 2023

I have reported an account for harassment multiple times but it has never been taken down when reaching out directly IMVU ignores users and forces them to just keep reporting and reporting even if these accounts give out their personal information and tell them to harm themselves they don't accept photo evidence of cyberbullying. They have failed me.

Date of experience: October 30, 2023
Virginia
1 review
2 helpful votes
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Trash
September 1, 2023

It takes people money and dont care to do anything to help Imvu Support is trash and full of bots never do they job for real

Date of experience: September 1, 2023
Iceland
2 reviews
6 helpful votes
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IMVU banned me for the third time. There is one huge and appalling problem on IMVU: they like to ban your account after you make a purchase. Their customer service is dreadful, it's kind of non-existing.

Date of experience: August 30, 2023
Maryland
1 review
1 helpful vote
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Help tickets...
August 1, 2023

Im going to rate it a 1 as it seems they take forever to respond back even after you respond back immediately to them and you can even have 1 single public room if you are not vip... they want all this money but take all the time they want assisting people...

Date of experience: August 1, 2023
California
11 reviews
5 helpful votes
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Fun then boring
July 17, 2023

It was ok I made some friends on there, but it got. Very boring. The rooms were glitchy and don't even get me started on the app.

Date of experience: July 17, 2023
Georgia
1 review
0 helpful votes
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Concerns
May 24, 2023

I miss how shops used to be. Where we can shop and the the room is dark. I also miss that if we dance in shop and someone changes it won't stop others from dancing.

Date of experience: May 24, 2023
California
1 review
1 helpful vote
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I tried contacting vu but it take for ever to get back to me. I had this account for 4 months because my other account was banned.

Date of experience: May 21, 2023
Illinois
1 review
0 helpful votes
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To get more coins
February 27, 2023

Well you can get coins by downloading games and playing them and you can spend a wheel and you can talk to me

Date of experience: February 26, 2023
Ohio
2 reviews
1 helpful vote
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Buyer beware
February 15, 2023

IMVU is dodgy! J4Sex.com is safer. I never had any financial problems with them. Also they never had any security breaches (something that happens regularly on IMVU). IMVU steal your bank information and misuse it. They automatically sign you up for their sister sites and in a month or so they put unauthorized charges on your card, basically stealing your money. They could have been a great porn site, if they hadn't messed things up because of their extreme greed.

Date of experience: February 15, 2023
GB
1 review
3 helpful votes
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IMVU
February 2, 2023

Full of pedophiles waiting to groom children even when they give there age as under 16...keep your children well away from this app it's dangerous...

Date of experience: February 2, 2023