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IMVU

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Overview

IMVU has a rating of 1.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 15th among Virtual World sites.

  • Service
    38
  • Value
    33
  • Shipping
    20
  • Returns
    25
  • Quality
    36
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
27
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How would you rate IMVU?
Top Positive Review

“I like the pioneer spirit of this site”

Tina R.
9/22/10

I like the pioneer spirit of this site. They have taken what would be just another place to connect through a social network, and have added a visual appeal. While it is true that they really need to continually advance in regards to 3D development they have certainly managed to pull a swath of people looking for partnerships. It is almost like a 3D dating site. But if they develop their community of users right then they could achieve a more futuristic facebook feel. There is definitely caution to be had here since we are adding a new layer of anonymity. Now when you connect with someone their traits, likes, and personal info can be fake, PLUS they can make you feel as though they actually look like the character they pretend to be. This will easily fool the young and inexperienced. So take caution but have fun with this semi-networking gaming-like site!

Top Critical Review

“Warning”

Brad C.
10/27/24

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Reviews (113)

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customer service (20)
Thumbnail of user gohsaiy
1 review
0 helpful votes
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October 27th, 2024

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrscrys3gz
1 review
0 helpful votes
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June 14th, 2024

Once for the adults but now for the children, still promotes sex and violence just without an erection or animated bleeding.

Tip for consumers:
Access Pass is a whole joke, your only buying it so you can be half naked, skirts without the panties

Service
Value
Returns
Quality
Thumbnail of user mm1671
1 review
1 helpful vote
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May 3rd, 2024

IMVU IS TERRIBLE. The customer service does not care. The reporting system does not work. There are hundreds of users that expose/doxx other users, harrass them, bully them etc. I've seen so many situations where users have been known to self harm after/during using this platform. They only care about money! They disable top seller creators that use their platform as a second source of income, without any kind of warning etc. They will disable you without paying you even if you have an amount of earnings left with them. They don't care! They are heartless, money hungry people! I've been trying to reach out repeatedly. They disabled my top seller creator account for a faulty reason without any warning or worthy enough explanation. I had over 2000$ in my earnings. Where is my money imvu! I will literally push this to court. Return my account, stop stealing from hard working people. I don't know if they are racist or what because they literally have creators doing exactly the things that they say to NOT do on their TOS and they get warning after warning, bypass after bypass etc instead of immediate disablement. Imvu does not care that they are Damaging livelihoods

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Quality
Thumbnail of user aliyahlili118
1 review
0 helpful votes
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April 1st, 2024

Honestly Paying for this game is addictive which made me go against buying stuff in the first place,I literally had to take my stuff out of Google because of the charging fee... ridiculous

Products used:
VIP Diamond and credit packs

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Value
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Thumbnail of user atiyac1
1 review
0 helpful votes
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February 24th, 2024

IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.

Tip for consumers:
I would not recommend anybody play imvu!

Products used:
Imvu cerdits

Service
Value
Shipping
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Thumbnail of user ollyw1
2 reviews
0 helpful votes
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December 10th, 2023

I prefer to watch girls live on J4Sex.com and sometimes I get to meet some of them for real (it's possible to arrange it with some of the girls and that's always a lifetime experience every time I go on such a date). Just avoid IMVU. It's bait-and-switch. You'll exchange a few standard canned messages with bots and then these "girls" are nowhere to be found. IMVU is sleazy, phony and tricky. It's not worth a dime. They overcharge you from the first payment. They automatically sign up you for their sister sites against your consent and those sites overcharge you too. Their customer support must be based on Mars, they are simply unreachable. You have to close your bank card to stop these recurring payments.

Thumbnail of user emmea2
1 review
0 helpful votes
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December 2nd, 2023

I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.

Service
Thumbnail of user paulb3273
1 review
3 helpful votes
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November 12th, 2021

Chat supports are not-so-customer-service oriented at all. They just finding people's reason to ban, ridiculous reason. And took your money out of your card. They won't even bother refunding the on-hold purchases. Well, take my generous donations.

Service
Value
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Thumbnail of user ralc
1 review
7 helpful votes
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December 27th, 2021

The attached images will speak for themselves. Betrayal is putting it lightly. They don't care about you. They only care about your money. I was locked out of my account, and blamed for the fact that someone had sent fraudulent sites with my account. Do not trust this corporation. When the going gets tough, they will stab you in the back with a gloved hand.

Tip for consumers:
Do not spend money on this site. If something goes wrong, all liability is on the customer. Stick to free credit promotions from their official site, or competitions in-game.

Products used:
Imvu website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user crystala59
3 reviews
12 helpful votes
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September 14th, 2018

I've had an account on IMVU off and on since the client first started. It was never intended to be for children or young teenage base. Originally known for its virtual reality and the ability to date others (Instant Messaging Virtual Universe) IMVU is just what it sounds like... envy. Since growing with the client, I've noticed it has quickly sunk through the site being slowly directed to a young audience. How did it get to this point? There were times you could bond with others virtually, make long term friendships and join club type groups. You could hang around and hold conversations about almost anything. Granted communication has become easier over the years, instead of silent chats and I do appreciate that the rooms are friendlier than quick boots. Should you let your kids on this client? If they are over 18, responsible and taught caution when interacting with strangers. Is it for children? NO!

Thumbnail of user kaylab215
1 review
14 helpful votes
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November 17th, 2020

This site is nothing but drama and cyber bullying. It's full of little kids posing as adults who can't tell the difference between real life and fantasy. Also there is no good customer service. No matter what you do to stop harassment or fix problems imvu staff won't ever take you seriously. Not only that but they expect you to buy VIP to live chat them. Completely stupid and a waste of time.

Thumbnail of user alexp683
1 review
7 helpful votes
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September 13th, 2020

This is so tedious. I have been going back and forth the whole time in trying to restore my first account back. Luckily, I made another account a few years back, thinking that I would be able to use it too. Unfortunately, my plan did not pan out the way I wanted it to. Instead of making things easier for me, it made it so much worse. Guess what? My new account was restricted as well just because of the fact that I have not logged in for a couple of years. I mean I get it, but why do you have to go so far as to restrict my account? At this point, everyone is being banned/restricted/disabled because of these petty reasons. THEY NEED TO CHANGE THAT. Focus on making the game better instead of these little tedious issues just because you're bored. Like, put your use into something productive. Waste of my time and their time.

Thumbnail of user carmenc362
1 review
6 helpful votes
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June 2nd, 2021

It was good at first now it turned bad.
To many rude People and underage players that be faking there age and toxic people and fake all they way around and more I wish I could give It an 0 stars just don't play imvu what ever you do it's nothing but drama if your looking for drama then play it download it

Thumbnail of user perf1
1 review
73 helpful votes
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July 26th, 2018

This is a community run by arrogant pricks who assume you owe them something. They are never wrong and when you assume they are they will either ban you or shame you on their social media platforms. If you do try IMVU just be sure to run in the right circles, because not doing so will leave you feeling unfilled in what you have invested. Im VIP and spend a lot of money, however they do not care. They cater to their choose and they dont mind that you know that.

Thumbnail of user peteu16
2 reviews
3 helpful votes
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August 30th, 2023

IMVU banned me for the third time. There is one huge and appalling problem on IMVU: they like to ban your account after you make a purchase. Their customer service is dreadful, it's kind of non-existing.

Thumbnail of user potgieterjason2000
1 review
0 helpful votes
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October 30th, 2023

I have reported an account for harassment multiple times but it has never been taken down when reaching out directly IMVU ignores users and forces them to just keep reporting and reporting even if these accounts give out their personal information and tell them to harm themselves they don't accept photo evidence of cyberbullying. They have failed me.

Service
Value
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Quality
Thumbnail of user mariac496
1 review
395 helpful votes
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April 1st, 2019

I am not pleased with this game. Because we have people on here who should be banned for what they do to others who are just trying to make friends and go places meet people. They pick on me for no reason ban me from their place call me inappropriate names that makes me not wanna go on imvu. It's just sad. I would have this app shut down if I were you! For are own sake. Thank-you!

Thumbnail of user mariannew82
1 review
4 helpful votes
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September 22nd, 2021

I disputed an unauthorized charge on my bank card and my 2 accounts were disabled. The customer service is terrible. No help at all. I'am permanently disabled on both accounts for questioning a charge. Don't waste your money on this app. I wish I could give it zero stars.

Service
Value
Thumbnail of user davidb635
28 reviews
140 helpful votes
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February 16th, 2017

I've been on IMVU for 1 year now, met some cool people on it. Been asked a bunch for dates, gifts, sex, credits, etc., stay out of Chat Now, that's where all the nuts are. I mod in a club, love it, get both sides of the story.

Thumbnail of user kathleenm392
1 review
70 helpful votes
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July 5th, 2019

In looking at this program/site I understand why our world is so screwed up. People have an opportunity to virtually create the world they want and what is IMVU full of? Rooms where enacting pedophilia, bestiality, rape, all form of violence against women, necrophilia and any other sick perversion people can think of. One good look at the majority of the AP rooms is evidence enough. Couple that with a company who not only permits users to steal from each other, cheat buyers by changing sold products, removing inventory products and like so many companies, repeatedly removing benefits that were part of the program initially. They promote hidden gender and orientation in the name of pc - I call it BS.

Tip for consumers:
shipping and returning don't apply. Just don't expect honesty, openness or communication. Expect to be ripped off, lied to and cheated by nearly everyone on there now as well as the company itself.

Service
Value
Quality
Thumbnail of user kayt124
1 review
10 helpful votes
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September 21st, 2020

You can get banned for posting pictures of things they have on the site regardless if it's Ap or not without any warning. Then when I called and asked about it the guy was RUDE AF. Honestly I wouldn't waste a dime on this trash. They don't care about the users they only care about censorship. They are biased as well. I spent too much money on this stupid game and nobody else should give them anything else.

Thumbnail of user patricks922
1 review
7 helpful votes
  • Send Message
June 11th, 2021

I totally switched to http://J4Sex.com
- I have never had any financial problems there.It's way cheaper and I have been really enjoying it. It's also a lot hotter than IMVU, there is more 100% adult-content. On the other hand, there are no pedophiles and predators - you come across them all the time on IMVU. So anyway, keep your wits about you if you use IMVU. What happens when you pay is most often they just ban you for no reason and they simply take your money. My recommendation is to avoid it.

Thumbnail of user princet33
2 reviews
1 helpful vote
  • Send Message
February 15th, 2023

IMVU is dodgy! J4Sex.com is safer. I never had any financial problems with them. Also they never had any security breaches (something that happens regularly on IMVU). IMVU steal your bank information and misuse it. They automatically sign you up for their sister sites and in a month or so they put unauthorized charges on your card, basically stealing your money. They could have been a great porn site, if they hadn't messed things up because of their extreme greed.

Thumbnail of user ericab241
1 review
3 helpful votes
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September 17th, 2020

I would give it 0 stars if I could. Don't get me wrong the shop and everything is amazing, I used MY own card for MY account and it got locked I called and somehow I owe $77? Through PayPal? Lmfao what a sham bye imvu you do this to so many people, I've been playing for id say 7 years I've had so many accounts because of this exact reason. Even sometimes I wouldn't even buy or get credits. It would just be disabled so they can extort money.

Thumbnail of user tinar2
42 reviews
168 helpful votes
  • Send Message
September 22nd, 2010

I like the pioneer spirit of this site. They have taken what would be just another place to connect through a social network, and have added a visual appeal. While it is true that they really need to continually advance in regards to 3D development they have certainly managed to pull a swath of people looking for partnerships.

It is almost like a 3D dating site. But if they develop their community of users right then they could achieve a more futuristic facebook feel.

There is definitely caution to be had here since we are adding a new layer of anonymity. Now when you connect with someone their traits, likes, and personal info can be fake, PLUS they can make you feel as though they actually look like the character they pretend to be. This will easily fool the young and inexperienced.

So take caution but have fun with this semi-networking gaming-like site!

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About the business

IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.

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