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The company has garnered a reputation marked by significant customer dissatisfaction, primarily due to inadequate customer service and frequent account restrictions. Users express frustration over slow response times, perceived unfair bans, and a lack of support for harassment issues. While some appreciate the platform's social aspects and nostalgic value, the overall sentiment leans negative, with concerns about security breaches, fake profiles, and a toxic community environment. Customers feel undervalued, especially when financial transactions are involved, leading to a growing sentiment that the service prioritizes profit over user experience.
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The only advise I can give is to stay away from IMVU. They steal money from consumers by putting bogus charges on them. I know this for a fact. They overcharged me more than once. I switched to JLCams.com
It's a laid out and professional platform. Moreover, their prices are lower. IMVU is overpriced because they have plenty of undisclosed fees and they are hiding behind their sophisticated and confusing terms and conditions. Don't put your credit card at risk there, it's financial minefield. The owners of IMVU are money-hungry rogues!
I've used this service over a decade while it was rarely "wholesome" as a lot of people catfish there i had good memories, they added AP and it just became an internet brothel (Litterally Sometimes) about a month ago I decided to delete my accounts, but had a change of heart due to nostalgia and submitted a ticket to have it reactivated, after 72 hours customer Support responded with a copy paste "here's what we need template" okay "here's what I have",...3 days, no response sent an email...6 days, no response sent an email...9 days, no response sent an email
Day 10 I sent a long frustrated email with a request for urgent response. It's ridiculous.
IMVU is unsafe for your wallet. They have security breaches all the time, so be very careful with it. IMVU can be very boring. Also there are lots of fake profiles, catfishers preying on your money and looped pre-recorded videos. Overall, my verdict on IMVU is: low quality and high risks. Not worth the money!
If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same
IMVU IS TERRIBLE. The customer service does not care. The reporting system does not work. There are hundreds of users that expose/doxx other users, harrass them, bully them etc. I've seen so many situations where users have been known to self harm after/during using this platform. They only care about money! They disable top seller creators that use their platform as a second source of income, without any kind of warning etc. They will disable you without paying you even if you have an amount of earnings left with them. They don't care! They are heartless, money hungry people! I've been trying to reach out repeatedly. They disabled my top seller creator account for a faulty reason without any warning or worthy enough explanation. I had over 2000$ in my earnings. Where is my money imvu! I will literally push this to court. Return my account, stop stealing from hard working people. I don't know if they are racist or what because they literally have creators doing exactly the things that they say to NOT do on their TOS and they get warning after warning, bypass after bypass etc instead of immediate disablement. Imvu does not care that they are Damaging livelihoods
Honestly Paying for this game is addictive which made me go against buying stuff in the first place,I literally had to take my stuff out of Google because of the charging fee... ridiculous
IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.
I prefer to watch girls live on J4Sex.com and sometimes I get to meet some of them for real (it's possible to arrange it with some of the girls and that's always a lifetime experience every time I go on such a date). Just avoid IMVU. It's bait-and-switch. You'll exchange a few standard canned messages with bots and then these "girls" are nowhere to be found. IMVU is sleazy, phony and tricky. It's not worth a dime. They overcharge you from the first payment. They automatically sign up you for their sister sites against your consent and those sites overcharge you too. Their customer support must be based on Mars, they are simply unreachable. You have to close your bank card to stop these recurring payments.
I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.
I have reported an account for harassment multiple times but it has never been taken down when reaching out directly IMVU ignores users and forces them to just keep reporting and reporting even if these accounts give out their personal information and tell them to harm themselves they don't accept photo evidence of cyberbullying. They have failed me.
IMVU banned me for the third time. There is one huge and appalling problem on IMVU: they like to ban your account after you make a purchase. Their customer service is dreadful, it's kind of non-existing.
Im going to rate it a 1 as it seems they take forever to respond back even after you respond back immediately to them and you can even have 1 single public room if you are not vip... they want all this money but take all the time they want assisting people...
It was ok I made some friends on there, but it got. Very boring. The rooms were glitchy and don't even get me started on the app.
I miss how shops used to be. Where we can shop and the the room is dark. I also miss that if we dance in shop and someone changes it won't stop others from dancing.
I tried contacting vu but it take for ever to get back to me. I had this account for 4 months because my other account was banned.
Well you can get coins by downloading games and playing them and you can spend a wheel and you can talk to me
IMVU is dodgy! J4Sex.com is safer. I never had any financial problems with them. Also they never had any security breaches (something that happens regularly on IMVU). IMVU steal your bank information and misuse it. They automatically sign you up for their sister sites and in a month or so they put unauthorized charges on your card, basically stealing your money. They could have been a great porn site, if they hadn't messed things up because of their extreme greed.
Answer: If you do the free surveys you can earn up to about that much. On feed doing spin the wheel can take longer. Getting easily 5000 credits is false.
Answer: They will not give it back i promise you, I tried to get mine back it was hacked and they said that theres no proof that its mine. When my fucking name and everything was on it. I am mad as fuck.
Answer: Imvu is pure garbage, they are thiefs and i wouldn't trust them ever again.
Answer: Allegedly 13 plus, also allegedly different server for kids and adults. Not true, adults can't go in kids chat IF kid was truthful when loading imvu. Kids that do show underage can go in all chat rooms. Only truthful kids need age verification and parents permission, if they lie, imvu has their b covered with 20 pages of "regulations "
Answer: If your on Twitter or Facebook you could message the CEO about it. I use to try to login like normal and something would pop-up where you'd be redirect to customer service and fill out help ticket. Before getting pass the login you'd have to input your account avatar name, password and I think email address.