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IMVU

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Overview

IMVU has a rating of 1.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IMVU most frequently mention customer service, new account, and much money problems. IMVU ranks 14th among Virtual World sites.

  • Service
    38
  • Value
    33
  • Shipping
    20
  • Returns
    25
  • Quality
    36
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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How would you rate IMVU?
Top Positive Review

“I like the pioneer spirit of this site”

Tina R.
9/22/10

I like the pioneer spirit of this site. They have taken what would be just another place to connect through a social network, and have added a visual appeal. While it is true that they really need to continually advance in regards to 3D development they have certainly managed to pull a swath of people looking for partnerships. It is almost like a 3D dating site. But if they develop their community of users right then they could achieve a more futuristic facebook feel. There is definitely caution to be had here since we are adding a new layer of anonymity. Now when you connect with someone their traits, likes, and personal info can be fake, PLUS they can make you feel as though they actually look like the character they pretend to be. This will easily fool the young and inexperienced. So take caution but have fun with this semi-networking gaming-like site!

Top Critical Review

“Warning”

Brad C.
10/27/24

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Reviews (113)

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customer service (20)
Thumbnail of user princet33
Netherlands
2 reviews
1 helpful vote
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February 15th, 2023

IMVU is dodgy! J4Sex.com is safer. I never had any financial problems with them. Also they never had any security breaches (something that happens regularly on IMVU). IMVU steal your bank information and misuse it. They automatically sign you up for their sister sites and in a month or so they put unauthorized charges on your card, basically stealing your money. They could have been a great porn site, if they hadn't messed things up because of their extreme greed.

Thumbnail of user rosel291
Singapore
3 reviews
1 helpful vote
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May 5th, 2022

Give some free credit so we can buy stuff and look better. Less expensive stuff for to look good then second life. More support from imvu. Recommended. No need to pay for land and can have many room as possible.

Thumbnail of user ericab241
Florida
1 review
3 helpful votes
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September 17th, 2020

I would give it 0 stars if I could. Don't get me wrong the shop and everything is amazing, I used MY own card for MY account and it got locked I called and somehow I owe $77? Through PayPal? Lmfao what a sham bye imvu you do this to so many people, I've been playing for id say 7 years I've had so many accounts because of this exact reason. Even sometimes I wouldn't even buy or get credits. It would just be disabled so they can extort money.

Thumbnail of user rickt440
Maryland
1 review
1 helpful vote
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August 1st, 2023

Im going to rate it a 1 as it seems they take forever to respond back even after you respond back immediately to them and you can even have 1 single public room if you are not vip... they want all this money but take all the time they want assisting people...

Tip for consumers:
THE CUSTOMER SERVICE HELP SUCKS...

Service
Quality
Thumbnail of user elisabethj10
Luxembourg
1 review
14 helpful votes
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June 2nd, 2020

Scams, lies and threats:
At first I loved the game even though you have to spend a lot of money to get a decent looking avatar, so I spend over 100 on it an just bought AP before they banned my account. The reason for me being banned is apparently that I tried to get free credits in a way that violated their policies even though the only free credits I tried to get was through their offers on the game! Staff doesnt want to help nor send proof to me or even explain what exactly I did wrong". When I called them out in the public discussion they threatened me with "further disciplinary actions"!

Thumbnail of user ashleyy13
Emmaline W.
Canada
16 reviews
14 helpful votes
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April 19th, 2016

This website is a "digital world" and online community. It is a very nice place to be if you obey the rules and be nice to people. Many think that the website is insecure because of it's uncommon nature. This statement is untrue because I have trusted their website more than once with my personal banking cards. In the end, I have determined that it is definitely a worthwhile website to visit with a good reputation.

Tip for consumers:
It would be unwise to fall for too many "marketing schemes" that they employ.

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Thumbnail of user kirstanc
Germany
1 review
6 helpful votes
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January 5th, 2019

Every time I try and log into IMVU on my laptop, it stops me and ask for all this type of information for my parents consent. It tells me to wait 72 hours for a email. After I wait 72 hours, they still never send me or my parent an email. I don't know what to do anymore. Even though I try over and over again, they don't send it. Can someone please help me. It's beginning to upset me horribly.

Thumbnail of user avelj
New York
2 reviews
11 helpful votes
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July 7th, 2020

So I had an imvu account and let's just say they stole all of my money and they will not return it. Do not waste your time on imvu its pure garbage. They stole over 6 grand. I have to tell everyone because no one deserves this. They are thiefs and I wouldn't curse even my most hated enemy with imvu. I think imvu should be shut down. Its not a safe place for anyone they get your identity and they steal all your money. They ask for your ID to verify your age on the account and proof of who you are so they can take everything from you. Don't make the same mistake I did. I regret falling for there trap.

Thumbnail of user douga8
Australia
1 review
1,276 helpful votes
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September 22nd, 2013

Seriously stay away, the moderators only look after their group of friends, all other people who dare to disagree gets disabled. And they never look after developers, the user count decreased from 300k to just 80k over the last few years not without a reason.

Stay clear!

Thumbnail of user markw1994
France
1 review
9 helpful votes
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March 26th, 2021

Where to start... Awful customer service not even based in the US. Poor excuses to ban people and annoying offer spamming (they don't even listen to the community, only appealing to ideas that could make them earn more money) They should have been out of commission years ago but they know they can milk more cash from that "next" wannabe social media app with all the minors joining. Also, its not safe, adults pretend to be kids and kids to be adults also the staff WONT ban offenders even if you give them proof (not to mention their reporting system is from the stone age and they can't even back up your evidence because of their so called "privacy" BS). They used to be okay around early 2010's now they're just scammers and they don't even try to hide it. Sorry IMVU you used to be cool, but with your poorly optimized website, outdated features, scamming tactics, lack of professionalism and awful customer service, you don't even deserve 1 star.

Tip for consumers:
If you ever run into an issue, get ready to waste a lot of time with their trash customer service automaton copy/paste replies until you finally get an actual arrogant/clueless human staff that can't even speak or understand English either that or they will just play the "back and forth" game until you give up. Don't bother wasting your hard earned money on this. They're ONLY good enough to spam you with automatic replies and offers, that's HOW they care about you.

Service
Thumbnail of user sofiad52
Massachusetts
1 review
5 helpful votes
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November 29th, 2020

It was overall good I like meeting new people but when someone takes your account or it gets disabled and you connect them about it's like you never get it back they never answer you I feel like they should work on that I have spent and gave imvu so much money just for it to be striped from me.

Thumbnail of user panchekod
Portugal
1 review
1 helpful vote
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February 25th, 2021

No, Played around 6 years, and despite all bad and broke non-sense moral they had, I never stopped to log in at least 1 time at year or invest in the game because in despite of all it was a good "game" for chat and meet people. But since this last year that they Deleted... No, Erased my account with no way possible to recover it. So I got 2 alternatives forced by them: 1st Create another account with no refunds or no help such more initial credits etc... or 2nd Stop Playing.
Fair, isn't it? All the careless about my account (going to be selfish now) I had PA with ID confirmed, The money expended on credits and VIP all gone.

Since you pay to be respected (PA and VIP) your account should be treated respectfully, very lack of commitment and respect for the player... 6 years All gone in a twink of an eye.

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Thumbnail of user mattg214
GB
1 review
13 helpful votes
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October 9th, 2019

The platform itself flawed, and support is non existent now you don't get a response. As far as the people go, and that is the important thing, you mostly meet embittered women who are not happy with their life/husbands. Do they see IMVU as a release? No, they see it is as revenge against men. They will rise up to being Mods abuse whatever powers they think they have, and go back to their embittered lttle lives they failed at. In short it is a failing business model populated with skanks who you would not want to meet in rl

Thumbnail of user asiab32
California
1 review
8 helpful votes
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March 22nd, 2021

Hello, I'm here to inform people who are questioning getting the app TO NOT GET IT! My account was disabled for no reason! I spent my actual hard-earned money and they refuse to give me my account back.

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Thumbnail of user josem42
Australia
1 review
367 helpful votes
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October 24th, 2013

This site has a history of disabling users after they have spent a lot of money just so they can make the same person spend again, just read all the complaints here and on BBB

http://www.consumeraffairs.com/online/imvu.html

Terrible site just go to 2nd life do not waste your time or money on imvu

Thumbnail of user jayh37
Iowa
1 review
337 helpful votes
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November 21st, 2014

Laggy piece of crap run by neurotic prudes that sell the service with romantic beach scenes then try and sell you poses where your hips cant even touch! This is NOT a site for adults with cash to spend anymore. Its become a site for kids with inattentive parents.

Ive been on imvu for six years and Ive watched it drop from a promising new site to an incredibly mismanaged nightmare of Stazi informing tactics and greedy over priced "features" that are nothing more than pure lies.

Thumbnail of user deeee
Australia
1 review
1 helpful vote
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December 7th, 2021

An utterly dishonest company, thieves would be a better word for them actually. They charge you a premium for PA, which allows you to be 'lewd' but you want to hear a good joke? Every penis is flaccid and useless, can you even imagine the thinking that goes into a decision like that? This is deeply fraudulent and they have not even replied let alone given me a refund, this company and everyone who supports them (Menlo Ventures, AllegisCyber Capital, Bridgescale Partners, and Best Buy Capital) should be tried as the petty criminals they are. Shut it down, they are nothing but a scourge on the industry. I am going to personally boycott every single company who has dealings with them and I would encourage others to do the same. Have some respect for yourself, and spend your money elsewhere. They did not even give me a recept, what kind of legitimate company does that? None of them do, these people are criminals and they belong in jail.

Tip for consumers:
I have a tip for you, do not do business with this company or any of their backers, Menlo Ventures, AllegisCyber Capital, Bridgescale Partners, and Best Buy Capital. I will personally boycot them, and I will encourage everyone who listens to do the same.

Products used:
I paid for age verification and a PA account, both of which are totally useless. I also demanded a refund on the same day, which, as an Australian citizen, I have a right to protected by law.

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Thumbnail of user samo51
Arkansas
1 review
80 helpful votes
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April 15th, 2019

This game is actually a representation of how a $#*!ty game should be. At first when I played this game i thought it was pretty cool becaue it had cute clothes etc and they give at least 4000 free credits, but the moment you run out of credits and try to earn more it is a huge pain in the $#*!, they make you do a million surveys for almost 40 mins just to give you 10 credits when it says your supposed to get 1000. And dont even get me started on how weird and rude the people are on this game, your just gonna have to play it for yourself because I am not about write about that $#*!. And the graphics are trash, the maps are ugly and its just a retarted game overall.

Thumbnail of user kimbraleei
Indiana
1 review
1 helpful vote
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October 5th, 2019

Alot has changed i agree but ive been on imvu 10 years and i much prefer it to any other game hands down. Im a creator and a vip member i think its well worth the vip charge and the credits if you get vip you can catch sales that are 45% off which is close to what the credit sellers used to do. But advise to anyone do not click on free credit links they are scams and steal your account. Also a good way to go is try blocking them if you cant then you know its a ligit imvu staff memeber.

Thumbnail of user aureliang
Spain
1 review
30 helpful votes
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November 14th, 2015

Read their ToS, they will permanently ban you easily. Costumer support is very slow and most of the times (depending what you're writing about) they will not answer at all. They won't unban accounts, they don't care how much money you spent and have even disabled credits reselling.

Tip for consumers:
Don't give them money, if you're banned, they won't even look at your case, just tell you that they're "understanding your egerness" and they are "sorry".

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Thumbnail of user dakotaf13
Connecticut
1 review
20 helpful votes
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July 22nd, 2020

These people are psychopaths. They wait until you get attached to the game and then maybe you're a year inor like i was3 years into playing and BAM they ban you. If you want to get your account back you have to use a new account and submit a case through their website. This is no way to treat people and this game is gonna die because of it, and I will not feel bad when it does. A fun game, terrible company.

Thumbnail of user jackm76
Texas
2 reviews
390 helpful votes
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March 9th, 2019

This is a site that allows hackers and scam artists to run rampid in their system while legitimate users are hassled for no good reason! I was a member in good standing for over a year in this dump! And because someone didnt like that my rooms were becoming popular my account was disabled! They are thieves and scam artists, overcharging for stuff and doing what they want to do, not what is right! I wouldnt go back to them now if my life depended on it!

Thumbnail of user giavonnic
Pennsylvania
2 reviews
1 helpful vote
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April 7th, 2022

You can't even enjoy this game I've been hacked then reported for my identity then my rooms weren't working after paying a lot of credits for it agents couldn't figure out nor fix the issue and now my account is down for false payments never again will I install this app I believe it's the company of imvu hacking accounts and taking peoples money smh

Tip for consumers:
Do not buy anything with your card information they will remove your account when ever they please and there is no way to get it back waste of time playing on IMVU all your hard work GONE I WARN YOU

Products used:
IMVU Virtual reality game app

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Thumbnail of user henryg159
Barbados
1 review
65 helpful votes
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May 17th, 2019

This is so $#*!ing stupid u only support the famous imvu players ur challenges are $#*!ed u should really make them easier and make them able to enter from the app not having to go to a website that makes no sense your wheelspins are stupid make the higher and make it easier to get money like for people who's phone can't install your verification apps on your free money websites and make the default look better and give u more credits when u start off playing like 10k and I spent so much time on this damn game and as u make credits there gine straight away I'm going to give this game one more chance

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Thumbnail of user nothanksmatey
Australia
1 review
6 helpful votes
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May 31st, 2020

Customer service is awful, if you submit a ticket, make it very simple as they either can't read English or the more likely fact that they don't care to read much at all, you will get generic copy and paste responses tens of tens of times and half of what you asked will be completely ignored.
I asked at least 6 times why my account was disabled, all completely ignored, I still don't know! (Yeah, I'm talking to you "Prence"!)

After a while you will get passed off onto a staff member who seems to care enough to do a proper job and you can get some things done.
Until then, good luck!

Mobile app is utterly awful, missing most of the simple features found on the desktop app and the websites not much better, it's become some awful mashup of a half-assed new and an old website.

The "new" site is missing most of the olds features and tabs and often jarringly redirects you to the ugly and in much need of an update old site.

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About the business

IMVU is the World's First and Largest Virtual Social Network. Join a world of 24/7 fun! Meet new friends. Chat in 3D. Join for FREE! https://t.co/gGN3J5S3HL.

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